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Pay in Multiple Currencies with Citibank Global Wallet

Citibank
Global Wallet

Make the best of being home with fee-free online shopping.

Stay safe and save with Citibank Global Wallet.

With the feature turned on, shop on international websites using your Citibank Debit Mastercard® and pay zero foreign transaction or currency conversion fees in over 150 currencies.

You can also lock in FX rates for the multiple currencies available in Citi Mobile® App when they are favourable – giving you an even better deal at the checkout.

Avoid currency conversion charges and transaction processing fees

Avoid currency conversion charges and transaction processing fees

Enjoy fee-free withdrawals at Citi ATMs worldwide

Enjoy fee-free withdrawals at Citi ATMs worldwide

You can hold and transact in the following currencies:

SGD
USD
EUR
AUD
CAD
GBP
CHF
JPY
HKD
NZD
AED
ZAR
SEK
NOK
DKK

Take control of your global spending

All on your Citi Mobile® App.

Turn on Global Wallet and add foreign currency accounts which are linked to your Citibank Debit Mastercard instantly

Top up foreign currencies in your wallet when you find exchange rates favorable

Activate your Citibank Global Wallet

Do you hold a current/savings account with Citibank Singapore?

Simply activate this feature on your Citi Mobile® App to start transacting and enjoy the benefits.

Log into your Citi Mobile® App
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Frequently Asked Questions

  • What is Citibank Global Wallet?

    Citibank Global Wallet is a new feature linked to your Citibank Debit Mastercard which allows you to make purchases overseas at point-of-sale or online, and withdraw cash from Citi proprietary ATMs without incurring additional foreign currency conversion fees and admin fees. You can access multiple currencies with this new feature.

    For example, with Citibank Global Wallet turned on, if you are travelling to Hong Kong and have a HKD Foreign Currency Account with us, any HKD transactions or cash withdrawals will be debited directly from your HKD Foreign Currency Account at no additional conversion fees.

  • How can I benefit from Citibank Global Wallet?

    Citibank Global Wallet is beneficial when you are:

    • Travelling overseas for holidays, family visits or work
    • Making online purchases from international websites
    • Transferring foreign currencies for payments or investments

    You can save on additional foreign currency conversion fees and admin fees.

    For example, if you are making a 100 USD retail transaction online, it will be debited directly from your Citibank USD account. If you had previously converted the foreign currency at a rate of 1.36 SGD/USD, your transaction would be locked down at the specific rate.

    Without Citibank Global Wallet With Citibank Global Wallet turned on
    Transaction Amount 100 USD Trade at your preferred rate 136 SGD
    2.5% administrative fee 102.5 USD e.g. 1.36 SGD/USD 100 USD
    FX rate at 1.38 SGD/USD 141.45 SGD Transaction Amount 100 USD
    Total cost of transaction 141.45 SGD Total cost of transaction 136 SGD

    * The above table illustrates the same retail transaction using a credit card at spot rate (left) and Citibank Global Wallet on your debit card (right). Rates used and displayed above are indicative and used purely for illustration purposes. No representation is made of actual rates charged during the transaction.

  • How many foreign currencies can I transact in?

    In addition to Singapore Dollar, you can transact in multiple other foreign currency accounts: Swiss Franc, Australian Dollar, Canadian Dollar, Euro, Hong Kong Dollar, Japanese Yen, New Zealand Dollar, Sterling Pound, US Dollar, UAE Dirham, South African Rand, Swedish Krona, Norwegian Krone and Danish Krone.

    If you are an existing bank account holder, you can turn on Citibank Global Wallet by using Citi Mobile® App. Once it is turned on, your Citibank Global Wallet will be automatically linked to all your SGD and foreign currency accounts. You will also need to activate the overseas usage feature on your Citibank Debit Mastercard to start enjoying the Citibank Global Wallet feature. Find out how to activate your card here.

    Don't have a Citibank account? Click here to apply.

  • How may I open additional Global Foreign Currency Accounts through Citi Mobile App?

    You may open additional Global Foreign Currency Account(s) by tapping on Citibank Global Wallet under Deposits section, and adding new currencies available.
    The account(s) will be opened instantly and tagged under the same relationship as the primary account that is linked to your debit card. There is no minimum deposit required to open a new Global Foreign Currency Account.

    Please note that only customers holding an Individual Account or a Joint Account operated with a single signing authority are eligible to open additional accounts online. Customers holding Joint Accounts with single signing authority but in the name of three or more persons, or Joint Accounts with joint signing authority cannot open additional accounts online. Please visit the branch for assistance with account opening.

  • What are the eligible Citibank accounts linked to Citibank Global Wallet? Can I link multiple accounts to my wallet?

    You can open any of the following Citibank Singapore local and foreign currency accounts to turn on Citibank Global Wallet:

    If you don't have any of these accounts, apply here.

  • Will foreign currency transactions be debited directly from my foreign currency accounts automatically?

    Yes, once you have turned on Citibank Global Wallet, your point-of-sale/online transactions and overseas ATM cash withdrawals will be automatically debited from your foreign currency account as long as there is sufficient balance.

  • Is there any minimum deposit required to turn on Citibank Global Wallet?

    No, Citibank Global Wallet does not require any minimum deposit for your accounts to be linked to your Citibank Debit Mastercard. Simply turn it on using Citi Mobile® App to get started.

  • Do I need to maintain a minimum balance in each of my bank accounts?

    No, there is no minimum amount required to keep your accounts open or for Citibank Global Wallet to be turned on. However, the minimum Total Relationship Balance to be maintained across all your accounts opened is S$15,000.

  • Are there any charges or transaction fees when using Citibank Global Wallet?

    There are no third party or international transaction fees when utilizing your Citibank Global Wallet feature at point-of-sale or online shopping. There will also not be any foreign exchange conversion fees and withdrawal fees at any Citi proprietary ATMs worldwide or when you transfer funds to another Citibank account.

    Please note that even after you have linked your Citibank Debit Mastercard to your Citibank Global Wallet, you may still be given an option for currency conversion during ATM cash withdrawals or POS transactions due to the Dynamic Currency Conversion (DCC)1 process imposed by other banks on overseas transactions. You should reject currency conversion options to avoid incurring additional fees/charges.

    DCC is a service that may be offered by a Merchant or Acquirer that enables a Cardholder – when travelling abroad or making a transaction that is not in their home currency (i.e SGD) – to choose whether their transaction should be completed in either the local currency or their home currency (i.e SGD). If home currency is selected, you will incur a Dynamic Currency Conversion (DCC) fee charged by the Acquirer with the foreign currency cash withdrawal debited from your Primary account. You can identify DCC transactions with "(DCC)" beside the transaction in your statement as below:

    MaxiSave 09107XXXXX SGD

    Transactions Done

    Txn Date Value Date Description Reference Withdrawals Deposits

    Jun 11 2018

     

     

    Jun 11 2018

     

     

    OVERSEAS ATM WITHDRAWAL
    559842517XXXXXXX     11023
    SEVEN BANK    TOKYO   JP
    JUN 10,18  10XXXX  JPY  100000.00
    ICCEX180610XXXXXXX(DCC)

    ICCEX180610XXXXXXX

     

     

    1,227.18

     

     

     

    Cash withdrawals at non-Citi proprietary ATMs overseas will incur a service charge of S$7 per cash withdrawal charged in the equivalent foreign currency. The amount withdrawn may also be subjected to administrative fees by the acquiring bank or associations at their sole discretion.

  • Why am I still charged a fee when I transfer foreign currencies to an account overseas?

    Payments and transfer to any Citibank account overseas via our Citibank Global Transfer (CGT) is fee-free. However, transfer to non-Citibank accounts overseas will incur a $30 cable fee per transaction, excluding any commission and handling charges by the Correspondent bank.

  • How can I check on the transactions made in any foreign currency account?

    You can easily keep track of all your transactions performed by accessing Citibank Online or Citi Mobile® App.

  • How can I disable Citibank Global Wallet?

    You can manage your Citibank Global Wallet anytime via Citi Mobile® App > Profile & Setting > Citibank Global Wallet > Turn off CGW. Alternatively, you may contact our CitiPhone Banking at +65 6225 5225 between 8am to 8pm.

  • How do I transfer money or top up my foreign currency accounts?

    You can transfer money using Citibank Online or Citi Mobile® App. Either transfer your existing foreign currencies into your respective foreign currency account or convert SGD to your choice of foreign currency at our competitive foreign exchange rates. Your transfer will be immediate and reflected in your foreign currency account instantly.

  • What is the minimum and maximum conversion amount when I top-up my foreign currency account?

    There is no minimum top-up amount and the maximum amount that can be converted per foreign currency transaction is SGD$500,000

  • Where can I see the exchange rate when funding my account?

    After selecting the account that you wish to top up in Citi Mobile® App, you will be able to view Citi's competitive foreign exchange rates before confirming a transaction.

  • Is there a transaction fee when I top-up my account?

    No, there is no transaction fee incurred for any currency exchange when you fund your foreign currency account.

  • How will my FX conversions be reflected in statements?

    FX conversions will appear in your respective currency account's monthly statement. You can identify the outgoing and internal FX conversion in your statement as below:

    MaxiSave 09107XXXXX SGD

    Transactions Done

    Txn Date Value Date Description Reference Withdrawals Deposits
    Mar 01 2018 Mar 01 2018 FT OUTGOING INTERNAL
    MARY TAN
    BKOFT180301XXXXXXX 35,000.00  


    Global Foreign Currency Account 03028XXXXX GBP

    Transactions Done

    Txn Date Value Date Description Reference Withdrawals Deposits
    Mar 01 2018 Mar 01 2018 INTERNAL TRANSFER CR
    MARY TAN
    BKOFT180301XXXXXXX   18,929.15

  • Do I need to manually select the foreign currency for my overseas/online transaction when I make a purchase or an ATM cash withdrawal?

    No, you will not need to manually select the foreign currency for your transaction. Once you turn on Citibank Global Wallet, your transaction is automatically debited from your foreign currency account as long as there is sufficient balance.

    You may be given a choice to select your preferred currency when making payment on most online shopping sites. If prompted, select payment in the foreign currency to ensure the transaction is debited from your Citibank Global Wallet.

    If the website has converted your transaction to their local currency (not within the 10 currencies in Citibank Global Wallet, or a foreign currency account that you do not hold) during check out, you will be charged in their local currency accordingly. The transaction will be directed to the Primary account linked with your Citibank Debit Mastercard and will be effected at the prevailing exchange rate, without incurring additional foreign currency conversion fees and administrative fees. The final currency that you will be charged in is usually shown during checkout.

  • Is there a Transaction Limit for using Citibank Global Wallet feature?

    Your daily transaction limit is set at S$2,000 or equivalent in foreign currency at the prevailing exchange rate on the day the spending in foreign currency is made. To increase your current transaction limit, call CitiPhone at 6225 5225.

  • What happens if I have turned on Citibank Global Wallet and there is insufficient balance in my foreign currency account when making a transaction?

    If there is insufficient balance in your foreign currency account, the transaction will be directed to the Primary account linked with your Citibank Debit Mastercard and will be effected at the prevailing exchange rate, without incurring additional foreign currency conversion fees and administrative fees. The transaction will be declined if you have insufficient funds in your Primary account. Partial withdrawal or purchase is not available.

    To continue using Citibank Global Wallet, simply top up your foreign currency account on Citi Mobile® App for instant funding.

  • What account should I select on an overseas ATM screen for foreign currency cash withdrawals?

    Overseas ATMs should deduct from your foreign currency accounts linked to your Citibank Global Wallet by default. However, certain overseas banks may give you the option of debiting the foreign currency cash withdrawal in your home currency (i.e. SGD) or in the local currency. If prompted, select local currency and from your "Checking/Current Account" to ensure your foreign currency cash withdrawal is debited from your Citibank Global Wallet.

    Your foreign currency account needs to be sufficiently funded for a successful overseas foreign currency cash withdrawal.

  • I have already turned on Citibank Global Wallet, why did I still incur foreign currency fees and additional charges?

    After you have linked your Citibank Debit Mastercard to your Citibank Global Wallet, you may still be given an option for currency conversion during ATM cash withdrawals or POS transactions due to the Dynamic Currency Conversion (DCC)1 process imposed by other banks on overseas transactions. You should reject currency conversion options to avoid incurring additional fees/charges.

    DCC is a service that may be offered by a Merchant or Acquirer that enables a Cardholder – when travelling abroad or making a transaction that is not in their home currency (i.e SGD) – to choose whether their transaction should be completed in either the local currency or their home currency (i.e SGD). If home currency is selected, you will incur a Dynamic Currency Conversion (DCC) fee charged by the Acquirer with the foreign currency cash withdrawal debited from your Primary account. You can identify DCC transactions with "(DCC)" beside the transaction in your statement as below:

    MaxiSave 09107XXXXX SGD

    Transactions Done

    Txn Date Value Date Description Reference Withdrawals Deposits

    Jun 11 2018

     

     

    Jun 11 2018

     

     

    OVERSEAS ATM WITHDRAWAL
    559842517XXXXXXX     11023
    SEVEN BANK    TOKYO   JP
    JUN 10,18  10XXXX  JPY  100000.00
    ICCEX180610XXXXXXX(DCC)

    ICCEX180610XXXXXXX

     

     

    1,227.18

     

     

     
  • How do I avoid FX fees and additional charges?

    Withdrawals at Citibank proprietary ATMs worldwide are fee-free. However, cash withdrawals at non-Citibank proprietary ATMs overseas may incur a service charge per cash withdrawal and will be charged in the equivalent foreign currency. The amount withdrawn may also be subject to administrative fees by the acquiring bank or associations at their sole discretion.

    Certain overseas banks may give you the option of debiting the foreign currency cash withdrawal in your home currency (i.e. SGD) or in the local currency (i.e. the currency of the country you are visiting). If prompted, select local currency (i.e. the currency of the country you are visiting) and select from your "Checking/Current Account" to ensure your foreign currency cash withdrawal is debited from your Citibank Global Wallet.

  • Do I need to activate my Citibank Debit Mastercard for overseas transactions?

    Yes, you will need to activate the overseas usage feature on your Citibank Debit Mastercard before traveling to enjoy Citibank Global Wallet. Find out how to activate your card here.

  • How will my foreign currency transactions be reflected on my statement?

    Foreign currency and ATM transactions will appear in your respective currency account's monthly statement. You can identify the foreign currency transactions in your statement as below:

    Global Foreign Currency Account 03028XXXXX GBP

    Transactions Done

    Txn Date Value Date Description Reference Withdrawals Deposits

    Mar 06 2018

     

     

    Mar 06 2018

     

     

    OVERSEAS ATM WITHDRAWAL
    559862156XXXXXXX     11023
    ORACLE   SHOPPING   CENTER   UK      GB
    MAR 06,18  22XXXX  GBP  250.00
    ICCEX180306XXXXXXX

    ICCEX180306XXXXXXX

     

     

    250.00

     

     

     
    Txn Date Value Date Description Reference Withdrawals Deposits

    Mar 10 2018

     

     

    Mar 10 2018

     

     

    MASTERCARD FOREIGN RETALL 
    LONDON & SOUTH EAS    BROMLEY    GB
    180309 GBP    10.00 93XXXX 04112
    559862156XXXXXXX
    5550443806707422XXXXXXX
    80  0  001  0000000000

    ICCEX180306XXXXXXX

     

     

    10.00

     

     

     

Frequently Asked Questions

  • What is Citibank Global Wallet?

    Citibank Global Wallet is a new feature linked to your Citibank Debit Mastercard which allows you to make purchases overseas at point-of-sale or online, and withdraw cash from Citi proprietary ATMs without incurring additional foreign currency conversion fees and admin fees. You can access multiple currencies with this new feature.

    For example, with Citibank Global Wallet turned on, if you are travelling to Hong Kong and have a HKD Foreign Currency Account with us, any HKD transactions or cash withdrawals will be debited directly from your HKD Foreign Currency Account at no additional conversion fees.

  • How can I benefit from Citibank Global Wallet?

    Citibank Global Wallet is beneficial when you are:

    • Travelling overseas for holidays, family visits or work
    • Making online purchases from international websites
    • Transferring foreign currencies for payments or investments

    You can save on additional foreign currency conversion fees and admin fees.

    For example, if you are making a 100 USD retail transaction online, it will be debited directly from your Citibank USD account. If you had previously converted the foreign currency at a rate of 1.36 SGD/USD, your transaction would be locked down at the specific rate.

    Without Citibank Global Wallet With Citibank Global Wallet turned on
    Transaction Amount 100 USD Trade at your preferred rate 136 SGD
    2.5% administrative fee 102.5 USD e.g. 1.36 SGD/USD 100 USD
    FX rate at 1.38 SGD/USD 141.45 SGD Transaction Amount 100 USD
    Total cost of transaction 141.45 SGD Total cost of transaction 136 SGD

    * The above table illustrates the same retail transaction using a credit card at spot rate (left) and Citibank Global Wallet on your debit card (right). Rates used and displayed above are indicative and used purely for illustration purposes. No representation is made of actual rates charged during the transaction.

  • How many foreign currencies can I transact in?

    In addition to Singapore Dollar, you can transact in multiple other foreign currency accounts: Swiss Franc, Australian Dollar, Canadian Dollar, Euro, Hong Kong Dollar, Japanese Yen, New Zealand Dollar, Sterling Pound, US Dollar, UAE Dirham, South African Rand, Swedish Krona, Norwegian Krone and Danish Krone.

    If you are an existing bank account holder, you can turn on Citibank Global Wallet by using Citi Mobile® App. Once it is turned on, your Citibank Global Wallet will be automatically linked to all your SGD and foreign currency accounts. You will also need to activate the overseas usage feature on your Citibank Debit Mastercard to start enjoying the Citibank Global Wallet feature. Find out how to activate your card here.

    Don't have a Citibank account? Click here to apply.

  • How may I open additional Global Foreign Currency Accounts through Citi Mobile App?

    You may open additional Global Foreign Currency Account(s) by tapping on Citibank Global Wallet under Deposits section, and adding new currencies available.
    The account(s) will be opened instantly and tagged under the same relationship as the primary account that is linked to your debit card. There is no minimum deposit required to open a new Global Foreign Currency Account.

    Please note that only customers holding an Individual Account or a Joint Account operated with a single signing authority are eligible to open additional accounts online. Customers holding Joint Accounts with single signing authority but in the name of three or more persons, or Joint Accounts with joint signing authority cannot open additional accounts online. Please visit the branch for assistance with account opening.

  • What are the eligible Citibank accounts linked to Citibank Global Wallet? Can I link multiple accounts to my wallet?

    You can open any of the following Citibank Singapore local and foreign currency accounts to turn on Citibank Global Wallet:

    If you don't have any of these accounts, apply here.

  • Will foreign currency transactions be debited directly from my foreign currency accounts automatically?

    Yes, once you have turned on Citibank Global Wallet, your point-of-sale/online transactions and overseas ATM cash withdrawals will be automatically debited from your foreign currency account as long as there is sufficient balance.

  • Is there any minimum deposit required to turn on Citibank Global Wallet?

    No, Citibank Global Wallet does not require any minimum deposit for your accounts to be linked to your Citibank Debit Mastercard. Simply turn it on using Citi Mobile® App to get started.

  • Do I need to maintain a minimum balance in each of my bank accounts?

    No, there is no minimum amount required to keep your accounts open or for Citibank Global Wallet to be turned on. However, the minimum Total Relationship Balance to be maintained across all your accounts opened is S$15,000.

  • Are there any charges or transaction fees when using Citibank Global Wallet?

    There are no third party or international transaction fees when utilizing your Citibank Global Wallet feature at point-of-sale or online shopping. There will also not be any foreign exchange conversion fees and withdrawal fees at any Citi proprietary ATMs worldwide or when you transfer funds to another Citibank account.

    Please note that even after you have linked your Citibank Debit Mastercard to your Citibank Global Wallet, you may still be given an option for currency conversion during ATM cash withdrawals or POS transactions due to the Dynamic Currency Conversion (DCC)1 process imposed by other banks on overseas transactions. You should reject currency conversion options to avoid incurring additional fees/charges.

    DCC is a service that may be offered by a Merchant or Acquirer that enables a Cardholder – when travelling abroad or making a transaction that is not in their home currency (i.e SGD) – to choose whether their transaction should be completed in either the local currency or their home currency (i.e SGD). If home currency is selected, you will incur a Dynamic Currency Conversion (DCC) fee charged by the Acquirer with the foreign currency cash withdrawal debited from your Primary account. You can identify DCC transactions with "(DCC)" beside the transaction in your statement as below:

    MaxiSave 09107XXXXX SGD

    Transactions Done

    Txn Date Value Date Description Reference Withdrawals Deposits

    Jun 11 2018

     

     

    Jun 11 2018

     

     

    OVERSEAS ATM WITHDRAWAL
    559842517XXXXXXX     11023
    SEVEN BANK    TOKYO   JP
    JUN 10,18  10XXXX  JPY  100000.00
    ICCEX180610XXXXXXX(DCC)

    ICCEX180610XXXXXXX

     

     

    1,227.18

     

     

     

    Cash withdrawals at non-Citi proprietary ATMs overseas will incur a service charge of S$7 per cash withdrawal charged in the equivalent foreign currency. The amount withdrawn may also be subjected to administrative fees by the acquiring bank or associations at their sole discretion.

  • Why am I still charged a fee when I transfer foreign currencies to an account overseas?

    Payments and transfer to any Citibank account overseas via our Citibank Global Transfer (CGT) is fee-free. However, transfer to non-Citibank accounts overseas will incur a $30 cable fee per transaction, excluding any commission and handling charges by the Correspondent bank.

  • How can I check on the transactions made in any foreign currency account?

    You can easily keep track of all your transactions performed by accessing Citibank Online or Citi Mobile® App.

  • How can I disable Citibank Global Wallet?

    You can manage your Citibank Global Wallet anytime via Citi Mobile® App > Profile & Setting > Citibank Global Wallet > Turn off CGW. Alternatively, you may contact our CitiPhone Banking at +65 6225 5225 between 8am to 8pm.

  • How do I transfer money or top up my foreign currency accounts?

    You can transfer money using Citibank Online or Citi Mobile® App. Either transfer your existing foreign currencies into your respective foreign currency account or convert SGD to your choice of foreign currency at our competitive foreign exchange rates. Your transfer will be immediate and reflected in your foreign currency account instantly.

  • What is the minimum and maximum conversion amount when I top-up my foreign currency account?

    There is no minimum top-up amount and the maximum amount that can be converted per foreign currency transaction is SGD$500,000

  • Where can I see the exchange rate when funding my account?

    After selecting the account that you wish to top up in Citi Mobile® App, you will be able to view Citi's competitive foreign exchange rates before confirming a transaction.

  • Is there a transaction fee when I top-up my account?

    No, there is no transaction fee incurred for any currency exchange when you fund your foreign currency account.

  • How will my FX conversions be reflected in statements?

    FX conversions will appear in your respective currency account's monthly statement. You can identify the outgoing and internal FX conversion in your statement as below:

    MaxiSave 09107XXXXX SGD

    Transactions Done

    Txn Date Value Date Description Reference Withdrawals Deposits
    Mar 01 2018 Mar 01 2018 FT OUTGOING INTERNAL
    MARY TAN
    BKOFT180301XXXXXXX 35,000.00  


    Global Foreign Currency Account 03028XXXXX GBP

    Transactions Done

    Txn Date Value Date Description Reference Withdrawals Deposits
    Mar 01 2018 Mar 01 2018 INTERNAL TRANSFER CR
    MARY TAN
    BKOFT180301XXXXXXX   18,929.15

  • Do I need to manually select the foreign currency for my overseas/online transaction when I make a purchase or an ATM cash withdrawal?

    No, you will not need to manually select the foreign currency for your transaction. Once you turn on Citibank Global Wallet, your transaction is automatically debited from your foreign currency account as long as there is sufficient balance.

    You may be given a choice to select your preferred currency when making payment on most online shopping sites. If prompted, select payment in the foreign currency to ensure the transaction is debited from your Citibank Global Wallet.

    If the website has converted your transaction to their local currency (not within the 10 currencies in Citibank Global Wallet, or a foreign currency account that you do not hold) during check out, you will be charged in their local currency accordingly. The transaction will be directed to the Primary account linked with your Citibank Debit Mastercard and will be effected at the prevailing exchange rate, without incurring additional foreign currency conversion fees and administrative fees. The final currency that you will be charged in is usually shown during checkout.

  • Is there a Transaction Limit for using Citibank Global Wallet feature?

    Your daily transaction limit is set at S$2,000 or equivalent in foreign currency at the prevailing exchange rate on the day the spending in foreign currency is made. To increase your current transaction limit, call CitiPhone at 6225 5225.

  • What happens if I have turned on Citibank Global Wallet and there is insufficient balance in my foreign currency account when making a transaction?

    If there is insufficient balance in your foreign currency account, the transaction will be directed to the Primary account linked with your Citibank Debit Mastercard and will be effected at the prevailing exchange rate, without incurring additional foreign currency conversion fees and administrative fees. The transaction will be declined if you have insufficient funds in your Primary account. Partial withdrawal or purchase is not available.

    To continue using Citibank Global Wallet, simply top up your foreign currency account on Citi Mobile® App for instant funding.

  • What account should I select on an overseas ATM screen for foreign currency cash withdrawals?

    Overseas ATMs should deduct from your foreign currency accounts linked to your Citibank Global Wallet by default. However, certain overseas banks may give you the option of debiting the foreign currency cash withdrawal in your home currency (i.e. SGD) or in the local currency. If prompted, select local currency and from your "Checking/Current Account" to ensure your foreign currency cash withdrawal is debited from your Citibank Global Wallet.

    Your foreign currency account needs to be sufficiently funded for a successful overseas foreign currency cash withdrawal.

  • I have already turned on Citibank Global Wallet, why did I still incur foreign currency fees and additional charges?

    After you have linked your Citibank Debit Mastercard to your Citibank Global Wallet, you may still be given an option for currency conversion during ATM cash withdrawals or POS transactions due to the Dynamic Currency Conversion (DCC)1 process imposed by other banks on overseas transactions. You should reject currency conversion options to avoid incurring additional fees/charges.

    DCC is a service that may be offered by a Merchant or Acquirer that enables a Cardholder – when travelling abroad or making a transaction that is not in their home currency (i.e SGD) – to choose whether their transaction should be completed in either the local currency or their home currency (i.e SGD). If home currency is selected, you will incur a Dynamic Currency Conversion (DCC) fee charged by the Acquirer with the foreign currency cash withdrawal debited from your Primary account. You can identify DCC transactions with "(DCC)" beside the transaction in your statement as below:

    MaxiSave 09107XXXXX SGD

    Transactions Done

    Txn Date Value Date Description Reference Withdrawals Deposits

    Jun 11 2018

     

     

    Jun 11 2018

     

     

    OVERSEAS ATM WITHDRAWAL
    559842517XXXXXXX     11023
    SEVEN BANK    TOKYO   JP
    JUN 10,18  10XXXX  JPY  100000.00
    ICCEX180610XXXXXXX(DCC)

    ICCEX180610XXXXXXX

     

     

    1,227.18

     

     

     
  • How do I avoid FX fees and additional charges?

    Withdrawals at Citibank proprietary ATMs worldwide are fee-free. However, cash withdrawals at non-Citibank proprietary ATMs overseas may incur a service charge per cash withdrawal and will be charged in the equivalent foreign currency. The amount withdrawn may also be subject to administrative fees by the acquiring bank or associations at their sole discretion.

    Certain overseas banks may give you the option of debiting the foreign currency cash withdrawal in your home currency (i.e. SGD) or in the local currency (i.e. the currency of the country you are visiting). If prompted, select local currency (i.e. the currency of the country you are visiting) and select from your "Checking/Current Account" to ensure your foreign currency cash withdrawal is debited from your Citibank Global Wallet.

  • Do I need to activate my Citibank Debit Mastercard for overseas transactions?