ELECTRONIC STATEMENTS AND ADVICES

Go paperless.

Access E-Statements and E-Advices anytime, anywhere.

Go paperless. Access E-Statements and E-Advices anytime, anywhere.

Doing your daily tasks online simplifies your life and helps you get organised. Go paperless and get your statements and advices online for more convenience.

Benefits

More reasons to go paperless. Tap on or mouse over to learn more about the benefits.

Convenience

Convenience

View up to 7 years of your E-Statements and/or up to 2 years of your E-Advices on Citibank Online.

Notification

Notification

You will receive a notification when your E-Statement or E-Advice is ready to be viewed on Citibank Online. You can also set up SMS reminders for your Citibank Credit Card and Ready Credit payment due dates.

Security

Security

Each E-Statement or E-Advice sent to your email is password protected. You can also view your E-Statement or E-Advice on Citibank Online using your user ID and password.

AP House

Go Green

Every E-Statement and E-Advice counts towards reducing paper usage. You may still print or save your E-Statements and E-Advices if needed.

 
How To Apply

We appreciate your support in going green. Here's how to enroll for E-Statements and E-Advices.

  • SMS 'Citiestmt' to 72484 (7CITI) for E-Statements ; or
  • Click here to login to Citibank Online and enroll for E-Statement and E-Advices.
    If you are already logged into Citibank Online,
    1) Select <My Profile>,
    2) Select <E-Statements and E-Advices> on the left panel
    3) Click <Enroll/Edit E-Statements>.
    You can choose to enroll for 'All Banking Statements', 'All Credit Card Statements' and/or 'All E-Advices'.

We will notify you by email or SMS once you have successfully enrolled for E-Statements and/or E-Advices. You will receive E-Statements from your next statement onwards; and E-Advices within the next 24 hours.



Important note:

It is important to keep your contact information updated with us as we may need to get in touch with you on important matters relating to your account. If you are enrolled for E-Statements and/or E-Advices, a message containing instructions to access your E-Statement and/or E-Advice will be sent to your registered email address or mobile number.

To update email address
To update mobile number
How To View
View E-Statements via Citibank Online
View Card E-Statements via the Citi Mobile® App
View E-Advices
New to Citibank Online?
FAQs

Click on    to expand and on    to minimise the details.

Login to Citibank Online and select <My Profile>.

Select <E-Statements and E-Advices> and select <Enrol/Edit E-Statement> on the left panel.

Click on <De-enrol E-Statements> and follow the confirmation steps to de-enroll from E-Statements.

If you prefer to receive paper statements and advices rather than electronic versions, please login to Citibank Online and select <My Profile>, <E-Statements and E-Advices>, <Enrol/Edit E-Statement> and click <De-enrol E-Statements>.

Upon successful enrollment, your next statement will be an E-Statement; and you will be activated for E-Advices within 24 hours.You will receive an email or SMS to inform you that your E-Statement or E-Advice is ready for viewing.

Set-up SMS notification, by clicking here to login to Citibank Online to access CitiAlerts settings. If you are already logged into Citibank Online:

  • Select <My Profile>
  • Select <Citi Alerts> on the left panel
  • Click <Manage Alerts>
  • Click <Edit Alerts> to view the different types of alerts available
  • Select your preferences under <Alerts For My Credit Card And Ready Credit Accounts>

Click here to find out more about other CitiAlerts and reminders

You can save or print a copy of your E-Statement and/or E-Advice by clicking on the 'save' icon or 'print' icon on the top navigation bar of the Adobe or PDF reader software.

SMS 'STMTPASSWORD' to 72484 to receive an SMS on how to retrieve your default password.

Alternatively, you can always login to Citibank Online to view your E-Statement up to 7 years and/or E-Advices up to 2 years.

No, you will not receive any paper statements if you are enrolled for Citibank Electronic Statements.

Yes, you can amend your electronic statements set up. All you need to do is to login to Citibank Online, click on 'My Profile' > ‘E-Statements and E-Advices' > ‘Enroll/Edit E-Statements’ > ‘Edit’ and uncheck the option of receiving statements as an email attachment. Your subsequent statement notifications via email will no longer include your statement as an attachment.

Yes. For statements that are sent to your email inbox, a password is required to view your statements. To view your statements online, you are required to login to Citibank Online and a One-Time PIN (OTP) which will be sent to your mobile phone or generated by the Online Security Device (OSD).

For added security, you are advised to change your default password immediately. You can do so by logging in to www.citibank.com.sg to edit your electronic statements enrollment details.

You will receive an email notification for each of your accounts whenever your electronic statements are ready for viewing. If you don’t have an email address, an SMS notification will be sent to your registered mobile number whenever your electronic statements are ready for viewing.

Yes, you will be able to view your statements up to the past 12 months.

Any change in password will only affect statements received after such change. Should you wish to view past statement(s), you will be required to use the password that was active at the time of receipt of such statement(s).

No, only main account holders are able to enroll for electronic statements.

Your statement arrangement will follow that of the main account holder.

I.e. If the main account holder is on electronic statements, he/she will receive the statements in his/her email inbox and will be able to view the statements via Citibank Online. The secondary account holder will not receive the statements in his/her inbox but will be able to view his/her statements via Citibank Online regardless if he/she is on electronic statements. Likewise, if the main account holder is on paper while the secondary account holder is on electronic statements, a paper statement will be sent.

Yes. You can choose to enroll for electronic statements for either your banking accounts only, credit cards only or for both.

Please follow these steps to register for online banking account:

Click on "Register Now"

Step 1: Enter any of your Debit / ATM / Credit Card Number

For Credit Card enter CVV and your Date of Birth.

OR, for Debit / ATM Card, enter your Card PIN.

Read the Terms & Conditions from the link and click "I agree" checkbox. Click "Continue" to proceed.

Step 2: Enter One-Time PIN (OTP) to proceed

Step 3: Click on "Activate your card now". If your card is already active, please skip to the next step.

Click "Continue to set up" to proceed.

Enter your preferred User ID and Password

Step 4: Enter your preferred 6-digit PIN for your card (Optional). Click "Continue" to proceed.

Step 5: Registration Completed

Click on "Register"

Step 1: Enter any of your Debit / ATM / Credit Card Number

For Credit Card, enter CVV and your Date of Birth.

OR, for Debit / ATM Card, enter your Card PIN.

Read the Terms & Conditions from the link and click "I agree" checkbox. Click "Continue" to proceed.

Enter One-Time PIN (OTP) and Click "Continue" to proceed

Step 2: Click on "Activate Your Card". If your card is already active, please skip to the next step.

Click "Continue to Set Up" to proceed.

Enter your preferred User ID and Password

Step 3: Enter your preferred 6-digit PIN for your card (Optional). Click "Continue" to proceed.

Step 4: Registration Completed

Click on "Forgot User ID or Password"

Step 1: Enter any of your Debit / ATM / Credit Card Number

For Credit Card, enter CVV and your Date of Birth. Click "Continue" to proceed.

OR, for Debit / ATM Card, enter your Card PIN. Click "Continue" to proceed.

Step 2: Enter One-Time PIN (OTP) to proceed

Step 3: Your User ID is shown on the screen. Click on "Sign On Now" to login to online banking with your existing password. If you forgot your password, you may reset it below.

Step 4: Password reset completed. Click on "Sign On Now" to manage online banking account.

Click on "Forgot User ID or Password"

Step 1: Enter any of your Debit / ATM / Credit Card Number

For Credit Card, enter CVV and your Date of Birth. Click "Continue" to proceed.

OR, for Debit / ATM Card, enter your Card PIN. Click "Continue" to proceed.

Enter One-Time PIN (OTP) and Click "Continue" to proceed

Step 2: Your User ID is shown on the screen. Click on "Sign On Now' to login to online banking with your existing password. If you forgot your password, you may reset it below.

Step 3: Password reset completed. Click on "Sign On Now" to manage online banking account.

Important Notes:Important Notes:

Customers who hold banking, investment, secured loan, Credit Card and Ready Credit accounts will be eligible for E-Statements.
Customers who hold banking, investment, secured loan accounts will be eligible for E-Advices.

For regulatory and security purposes, some advices will continue to be sent via mail. For a full list of electronic and paper advices, please click here.