CITI ALERTS

Citi Alerts via SMS.

For your security.

sms alerts
  • Instant SMS and email alerts when there are any transactions on your accounts or credit cards.
  • SMS and email payment reminders 7 days before your Credit Card and Ready Credit payments are due.
How It Works

1. Citi Alerts

Receive SMS and Email notifications from the bank when there are specific transactions on your accounts or credit cards

2. Alerts on Demand

Send an SMS to the bank to enquire your account/credit card balances or transactions; and receive an instant SMS from the bank with the details

Login to Citibank Online with your Username and Password to edit your Citi Alerts profile.

Citi Alerts

Receive an SMS alert from the bank for the following activities:

Banking Account1 Alerts

Debit Card Transaction Alert

Triggered when there is a transaction on your debit card above SGD 1,000.

Login to www.citibank.com.sg to update this default amount based on your preference. The maximum you can set is SGD 10,000.

Real-time
ATM Cash Withdrawal Alert For local withdrawals at ATMs, you will by default receive an alert if amount withdrawn is greater than SGD 1,000. For overseas ATM withdrawals in selected countries, you will receive a mandatory alert irrespective of the default amount. Real-time
Online Payments & Transfers Alert2

Triggered when there is a transfer done via Citibank Online or Citi Mobile. For security purposes, this is a mandatory alert, and the default amount is set at SGD1.

Real-time
Account Debit Alert2 Triggered when there has been a debit transaction on your banking account(s), excluding the Citibank Debit Card transaction and ATM Cash withdrawal. For your transaction security, this is a mandatory alert. Example: when a cheque is cleared from your account. Once the debit transaction has been processed
Account Credit Alert Triggered when there is a credit on your account via GIRO/Cheque/Interbank transaction. Example: when your salary is credited. Once the credit transaction has been processed
Account Overdrawn Alert Triggered when your account has gone into a negative balance. Login to Citibank Online or call our 24-Hour CitiPhone Banking at (65) 6225 5225 to top up your account. Next business day
First Cheque Alert Triggered when the first cheque has been issued from your account. Next business day
Cheque Bounce Alert Triggered when a cheque you have issued has bounced. Next business day
Returned Cheque Alert Triggered when a cheque you have issued has been returned. Next business day
Credit Card And Ready Credit Account(s)
Credit Card Transaction Alert#

Notifies you each time a transaction above SGD 1,000 is made to your credit card.

Login to www.citibank.com.sg to update this default amount based on your preference. The maximum you can set is SGD 10,000.

Real-time
95% Credit Limit Reached Alert Notifies you when you exceed 95% of your credit line. Real-time
Credit Card/Ready Credit Payment Received Alert Notifies you when a payment has been made to your Citibank Credit/Ready Credit. Next business day
Credit Card/Ready Credit Payment Due Alert Notifies you when your Citibank Credit/Ready Credit is due for payment. Triggered 7 days before your statement due date. 7 days before statement due date.
Investment Account(s)
Premium Account Expiry Status Alert Notifies you of the expiry statues of your Premium Account. Applicable only to existing Premium Account customers. This email alert is automatically activated for all customers Next business day
Time Deposit Maturity Due Alert Notifies you 4 business days before your Time Deposit is due to mature. Next business day
Time Deposit Credit Alert Notifies you when your Time Deposit has matured and the proceeds haven been credited to your Citibank Checking or Savings account. Next business day
Generic Alerts
Threshold Change Alert

This alert notifies you when you change the threshold amount for any of the 5 alerts listed below. This is a service alert, and you will have to manually enable this alert on Citibank Online.

  • Online Payment and Transfer Alert2
  • Account Debit Alert2
  • Debit Card Transaction Alert
  • Credit Card Transaction Alert
  • ATM Withdrawal; Alert

Notes:

1Banking Account refers to SGD/USD Current/Savings/Cash Trading Account, MaxiSave account (excluding MaxiSave Traveller Account), StepUp Interest Account, Tap & Save Account, Junior Savings Account and CitiAccess Account

2For transaction security, please note that this is a mandatory alert and an email notification will be sent regardless. Please note that the default amount set is at SGD 1 and SGD 10,000 for online payment and transfer alert and account debit alert respectively.

Alerts On Demand
  • SMS <KEYWORD><space><last 4 digits of your account number> to 7CITI (72484)
  • For a list of keywords, visit www.citibank.com.sg/keywords on your mobile phone.
  • To get the last four digits of your account number, you can:
    • Check your credit card
    • Check your banking or credit card statement

Alerts on Demand

Check My Account Balance "Shows you the current balance of your banking and Ready Credit accounts." BAL<space>1234
View My Available Credit Line And Outstanding Credit Card Bill Shows you the available credit line on your credit card and any outstanding amount on your credit card bill. CARDBAL<space>1234
Check My Last 4 Transactions Shows you the details of your last four transactions of your banking, Citibank Credit Card / Citibank Ready Credit account(s).

"BANKTXN<space>1234

CARDTXN<space>1234"

View My Latest Credit Card Account Details Shows you a miniature version of your credit card statement - total amount due, minimum amount due and payment due date as of your last credit card statement. STMT<space>1234
FAQs

Click on    to expand and on    to minimise the details.

No, Citi Alerts is free of charge; however, your normal SMS charges imposed by your mobile operator will apply for notification delivered via SMS. Citibank shall be entitled to charge for this service.

Yes, you can customise your own Citi Alerts Profile any time. Simply login to www.citibank.com.sg with your 16-digit card number and ATM/credit card PIN and select 'Citi Alerts' found on the left menu. You will be able to amend your alerts as well as your preferred mode of notification.

You can use the 'My Alerts on Demand' service immediately upon successful enrolment. The remaining alerts will be activated on the next business day.

Either by email or SMS. To view or change your Citi Alerts profile, simply login to www.citibank.com.sg with your 16-digit card number and ATM/credit card PIN.

Citi Alerts via SMS is only available via local mobile service providers in Singapore.

Yes, Citi Alerts delivered via SMS is available on all mobile phones with the SMS function.

No need to update the Bank if there is no change in your mobile phone number. Please note that you may experience some service disruption when your mobile phone number is being switched over from your old mobile service provider to your new mobile service provider's network. Depending on the volume of porting the requests, the any service disruption may last up to 3 hours.

Yes, you are required to update the Bank if your mobile phone number changes. As Citi Alerts delivered via SMS may contain your account information, it is therefore important that you keep the bank updated with your current mobile phone number.

Yes, however you may experience a delay when using 'My Alerts on Demand' service overseas as it is dependent on the network/ traffic of your respective mobile operator located overseas.

Terms and Conditions:Terms and Conditions:

  1. I may be notified of each Alert via email and/or sms to an email address and/or mobile phone number as provided by me. I understand that my receipt of Alerts is subject to my internet and/or mobile phone operator being able to support the service; and the relevant terms and charges of such service provider.
  2. The Alerts service will be effective after Citibank Singapore Limited ("Citibank") has processed my request. I accept that each Alert may not be encrypted and may comprise my personal details and information pertaining to my Account(s).
  3. I accept that Citibank neither guarantees the delivery, accuracy, security, nor confidentiality of the contents of an Alert. I am aware that I must promptly update Citibank of any change to my email address and/or mobile phone number. Citibank shall not be liable to me or anyone else for any losses or damages arising from the Alerts service including but not limited to (a) a non-delivery, delayed delivery, wrong delivery or partial delivery of an Alert; (b) inaccurate contents of an Alert; (c) access to the contents of an Alert by any unauthorized persons; or (d) my use or reliance on the content of an Alert for any purposes including investment and business purposes.
  4. Citibank shall be entitled to charge for this service. Citibank reserves the right to refuse or terminate any request by me for an Alert at any time. Citibank shall be entitled to vary the terms and conditions relating to the Alerts service.