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COVID-19*: For all travellers, please note that DirectAsia’s travel insurance does not cover you for COVID-19 since it is considered as a known event. However, only for a Single Trip Policy, you now have an option to add-on the “COVID-19 Cover” under the Optional Benefits to enjoy COVID-19 coverage.
* For further information please refer to https://www.directasia.com/covid-19-faqs
In light of recent events happening globally, DirectAsia’s travel policies may exclude cover for certain claims made under various excluded circumstances. Please refer to https://www.directasia.com/citibank-travel-alerts for such exclusions. When in doubt, please contact DirectAsia for further details.
The information provided via this app has not been specifically created or modified for non-Singapore resident customers, and subject to applicable laws and regulations, these promotions and facilities may not be available to you.
The products and services mentioned above are not offered to individuals resident in the European Union, European Economic Area, Switzerland, Guernsey, Jersey, Monaco, San Marino, Vatican, The Isle of Man, the UK, Brazil or New Zealand. This webpage is not, and should not be construed as, an offer, invitation or solicitation to buy or sell any of the products and services mentioned herein to such individuals.
The above is provided for general information only and is not a contract of insurance. For the full details of the terms, conditions and exclusions, please refer to the respective insurer's policy Terms & Conditions.
Please note as WHO has declared that the coronavirus epidemic in China now constitutes a public health emergency of international concern, travel insurance claims arising from this event may be affected. Please refer to the individual insurer’s website for more details.
1For DirectAsia TripSaviour family plans (single trip plans and annual plans), the benefits, coverage amount and premiums illustrated are based on 2 adults travelling with up to 4 children. Benefits, coverage amount and premiums for family plans may differ according to the number of travelling adults and children. Please refer to DirectAsia's website for further details.
The insured must be a Resident of Singapore and at least 18 to 70 years of age on the effective date of the policy to purchase an individual adult travel insurance policy.
Insured Child/Children must be:
Application for a Child who is under 18 years old and travelling alone must be made in the name of the parent or guardian. The benefit limits applicable will be those of a Child Insured under a Family Cover.
For Seniors who are 71 year old and above who wish to purchase individual travel policies, kindly call DirectAsia Customer Service hotline at +65 6665-5555 +65 6665-5555.
Yes. You may purchase travel insurance on their behalf but in this scenario, you are the payer.
Family is defined as you, your immediate family (if added to the policy) and extended family (if added to the policy) and the children you have informed us about. You can include up to four children.
Immediate family - means your spouse, children, parent and parent-in-law, sibling, brother-in-law and sister-in-law, son-in-law and daughter-in-law, grandchild and grandparent and grandparent-in-law.
Extended family - means your or your spouse's aunts, uncles and cousins.
Please note that children must travel with at least one insured adult for the duration of the trip for that child's cover to be valid.
A travel insurance policy covers other risks such as overseas medical and travel expenses liability, travel inconveniences like baggage delay, travel delay, misconnection, trip curtailment etc. It is advisable to purchase a travel insurance policy that caters specifically to your travel needs.
The travel insurance cover commences on the day of the journey to the intended destination overseas except for Trip Cancellation or Trip Postponement benefits which commences after policy has been purchased and within 30 days before the date of commencement of the trip.
Single Trip travel insurance plan to the selected region of travel shall not exceed 182 consecutive days.
Annual Trip travel insurance plan to the selected region, travel shall not exceed 90 days for each trip.
No. The travel insurance policy excludes all form of pre-existing conditions if you have been diagnosed, received treatment or has been prescribed preceding the trip.
Yes, you are able to claim from your travel insurance plan provided you seek medical treatment within 48 hours upon your return to Singapore.
Please contact DirectAsia 24-hour hotline at +65 6603-3699 +65 6603-3699.
For Emergency Medical Assistance and Evacuation/Repatriation, a 24 hour emergency telephone service is operated for your benefit by a specifically designated assistance company.
Please note that repatriation expenses will be covered under the travel insurance policy only if arranged through the designated assistance company.
For travel insurance claims, you may download a claim form or submit your claims online through https://www.directasia.com/claims/online-travel-claim-form/ or email to us at firstname.lastname@example.org
Travel insurance claim must be notified within 30 days upon your return to Singapore.
Please call DirectAsia hotline at +65 6665 5555 +65 6665 5555 from Monday to Friday, 8am to 8pm.
No. You need to have a valid Work Permit, S Pass, Employment Pass, Long-Term Social Visit pass, Student Pass or Dependent Pass in order to be covered by travel insurance.