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The below is provided for general information only and is not a contract of insurance. Full details of the terms, conditions and exclusions of the insurance are provided in the policy and will be sent to you upon acceptance of your application by AXA Insurance Pte Ltd.
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AXA Smart Voyage is underwritten by AXA Insurance Pte Ltd (Co. Reg. No. 199903512M). The insurance product is distributed by Citibank Singapore Limited. Please refer to full disclaimers applicable to relevant product(s) and/or service(s).
The insured must be a Resident of Singapore and at least 18 years of age on the effective date of the policy to purchase an individual adult travel insurance policy.
Insured Child(ren) must be:
Application for a Child who is under 18 years old and travelling alone must be made in the name of the parent or guardian. The benefit limits applicable will be those of a Child Insured under a Family Cover.
Yes. You may purchase travel insurance on their behalf but in this scenario, you are the payer.
For a Single Trip, Family refers to a maximum of 2 adults travelling with any number of accompanied Children. The adults need not be related but the Child(ren) must be related to either one of the adults.
For an Annual Trip, Family refers to You and/or Your legal spouse and any number of Your Children insured under the same travel insurance policy. You and Your spouse are not required to travel together. However, any one of Your Children who travel must be accompanied by at least You or Your spouse for each trip.
Yes. A travel insurance policy covers other risks such as
Thus it is advisable to purchase a travel insurance policy that caters specifically to your travel needs.
The travel insurance cover commences on the day of the journey to the intended destination overseas except for Trip Cancellation or Trip Postponement benefits which commences after policy has been purchased and within 30 days before the date of commencement of the trip.
Single Trip travel insurance plan to the selected region of travel shall not exceed 182 consecutive days. For Annual Trip travel insurance plan to the selected region, travel shall not exceed 92 days for each trip.
No. The travel insurance policy excludes all form of pre-existing conditions if you have been diagnosed, received treatment or has been prescribed with drugs within 6 months preceding the trip.
Yes, you are able to claim from your travel insurance plan provided you seek medical treatment within five days upon your return to Singapore.
Please contact our 24-hour hotline +65 6322-2566+65 6322-2566 in respect of the following services:
For Emergency Medical Assistance and Evacuation / Repatriation, a 24 hour emergency telephone service is operated for your benefit by a specifically designated assistance company. Please note that repatriation expenses will be covered under the travel insurance policy only if arranged through the designated assistance company.
For travel insurance claims, you may download a claim form or submit your claims online through https://www.axa.com.sg/customer-care/personal/travel.
Travel insurance claim must be notified within 30 days upon your return to Singapore.
Please call AXA hotline at (65) 6880 4288(65) 6880 4288, Mondays to Fridays from 9am to 5pm to speak to an AXA Customer Service Officer.
No. You need to have a valid Work Permit, S Pass, Employment Pass, Long-Term Social Visit pass, Student Pass or Dependent Pass in order to be covered by travel insurance.
*The above FAQs is for general information only, and should be read and construed in light of, and subject to, all terms, conditions and exclusions contained in the policy.