Citi PayAll

Citi Credit Cards

• Citi ULTIMA Card (by invitation only)
• Citi Prestige Card
• Citi PremierMiles Card
• Citi Rewards Card
• Citi Cash Back + Card
• Citi Cash Back Card

If you don’t have any of these credit cards, click on the card to apply now.

Citi Commercial Cards (selected cards)

• Citi Corporate Card
• Citi Business Card

It depends on whether you choose Service Fee payment option or Zero Service Fee payment option.

1. Service Fee payment option will allow you to earn reward points or miles or cash back for each payment, at the base earn rate of the card used.

2. Zero Service Fee payment option here refers to the use of Citi PayAll product without having the customer incur an additional fee for the transaction made. The customer will only be paying the amount in the transaction but will not be receiving any other rewards e.g. base points or miles or additional bonus points or miles or any gift vouchers.

Yes. When setting up your payment simply select the specific date of transfer as long as it is at least 4 business days away. For Rent, education expenses and condominium management fee, you also have the option to make this a monthly recurring payment for the next 24 months.

Payments take 4 business days to be processed.

It depends on whether you choose Service Fee payment option or Zero Service Fee payment option.

1. Service Fee payment option will allow you to earn reward points or miles or cash back for each payment, at the base earn rate of the card used.

2. Zero Fee payment option here refers to the use of Citi PayAll product without having the customer incur an additional fee for the transaction made. The customer will only be paying the amount in the transaction but will not be receiving any other rewards e.g. base points or miles or additional bonus points or miles or any gift vouchers.

If you have lost your card or reported a fraud on your card, please contact CitiPhone Banking at +65 6225 5225 between 8 a.m. and 8 p.m to check on your card account payment transactions status.

You should NOT make payments under Citi PayAll in respect of (i) any loan/debt repayments such as but not limited to mortgage repayments, credit card payments and loans, (ii) any cryptocurrency related transactions, gambling and casino-related transactions or such other transactions that we may determine at our discretion

Please click here for the full list of MCSTs supported by Citi PayAll.

You will receive an email, Push Notification or SMS notification alert when the payment is set up and when the payment is successfully charged to your card. Successful payments will be reflected in your credit card statement.

If you have made a recurring payment, you will also receive a notification alert every month when the transaction is charged to your card.

We will also notify you if your payment fails to go through.

You will receive an email, Push Notification or SMS notification when your payment is unsuccessful. In this case, you will not be able to proceed with Citi PayAll. Please make alternative arrangements to ensure your recipient gets paid on time.

If your payment fails to go through, the transaction amount and the accompanying processing fee will be refunded to your card.

If you made an accidental payment to the wrong recipient which was processed successfully, the transaction amount with the processing fee accompanying the transaction will not be refundable and will still appear on your statement. As we do not carry out any independent verification on the Payee Account, reference numbers and/or other payment details provided by you, please ensure you input the correct details.

As all Citi PayAll payment transactions will not be processed via any of the card associations (for example, Mastercard^® or Visa), the chargeback dispute resolution process of the card associations will not be available to you and accordingly, you will not be able to raise a chargeback dispute in respect of any payment transaction. All claims and disputes against a payee should be pursued directly with the applicable payee.

You cannot amend your transactions once it has been set up.

However, should you wish to cancel the transaction, please log into your Citi Mobile^® App. You can review and cancel your existing payment instructions by selecting the PayAll option under “Payments” tab. Please cancel the transaction at least 7 calendar days before your next payment due date as cancellation will not be processed once the payment is charged to your card.

Note:

Cardmembers with a banking relationship with Citi do not need to hit a minimum spend on fee-paying non-tax transactions to earn the Bonus Miles or Points.

^S$100 eCapitaVouchers limited to first 3,000 customers who charges a minimum of S$6,000 across Non-Tax categories. Only one eCapitaVoucher awarded per customer.

No, the Citi PayAll Payment Set-up Date and Payment Charged Date must both fall within the Promotion Period in order to qualify as Eligible Transaction. For the avoidance of doubt, the Citi PayAll Payment Setup Date is the date on which the payment is set up and the Citi PayAll Payment Charged Date is the date where Citi charges the payment to your Eligible Card which will be later than the date on which the payment is set up.

You should schedule your PayAll payment date latest on or before 4 September 2025.

Based on the campaign details, CitiPhone officers will not be able to immediately identify your eligible spend and manual calculation.

Please refer to the promotion terms and conditions for more information.

The Bonus ThankYou Points or Miles will be credited within twelve (12) weeks from the end date of the promotional campaign.

All Citi PayAll categories are inclusive except Citi PayAll - Tax Payments. Non-Tax Categories such as Rent, Insurance Bill Payment, Education Fees, Renovation Fees, Electricity Bill and more.