Make the move to Citi Mastercard today.

If you do not wish to activate the Citi Mastercard, your Citi Visa credit card will be discontinued on the date specified in the email we have sent you.

To continue enjoying your Citi credit card benefits, please activate your Citi Mastercard for a seamless conversion of your unutilised Citi Miles/Citi ThankYou^SM Points/Citi ThankYou^SM Rewards/cash back on your Citi Visa credit card to your Citi Mastercard.

Once you have activated the Citi Mastercard, you can no longer use your Citi Visa credit card. Similarly, once your supplementary cardmember activates the supplementary Citi Mastercard, the supplementary Citi Visa credit card can no longer be used.

Your supplementary cardmember is required to activate the supplementary Citi Mastercard within 90 days upon the activation of the main Citi Mastercard or before the discontinuation of the supplementary Citi Visa credit card, whichever is earlier. If the supplementary Citi Mastercard is not activated within this period, the supplementary Citi Visa credit card will be terminated.

Yes, you will need to add the Citi Mastercard to your mobile wallet after you have activated it.

No. If you have an existing ATM pin on your Citi Visa credit card, it will remain the same for the Citi Mastercard.

The annual fees and supplementary card fees on the Citi Mastercard are currently the same as on your Citi Visa credit card. You will continue to pay the fees on the same card anniversary date as before.

You will need to activate the main Citi Mastercard before the date when your main Citi Visa credit card will be discontinued. This date is specified in the email we have sent you.

You will need to activate the supplementary Citi Mastercard within 90 days from when the main cardmember has activated the main Citi Mastercard or before the supplementary Citi Visa credit card will be discontinued, whichever is earlier. The date when the supplementary Visa credit card will be discontinued is specified in the email we have sent the main cardmember.

Please note that the main cardmember will need to activate the main Citi Mastercard first, before the supplementary cardmember can activate the supplementary Citi Mastercard.

1. You will not be able to use your main Citi Visa credit card anymore.

2. Any outstanding balance on your Citi Visa credit card will be transferred to the Citi Mastercard by the following day after your have activated the Citi Mastercard.

3. All instalment loan(s) and/or balance transfer(s) on your Citi Visa credit card will be transferred to the Citi Mastercard by the following day after you have activated the Citi Mastercard. After the transfer, there will be no change to the existing loan tenure as per your Citi Visa credit card.

4. The Citi Miles/Citi ThankYou^SM Points/Citi ThankYou^SM Rewards/cash back available on your Citi Visa credit card will be transferred to the Citi Mastercard by the following day after you have activated the Citi Mastercard. There will be no change to expiry date, if applicable, for the Citi Miles/Citi ThankYou^SM Points/Citi ThankYou^SM Rewards/cash back transferred to the Citi Mastercard.

5. Citi PayAll arrangements that have been established on your main Citi Visa credit card will be transferred to the main Citi Mastercard by the following day after you have activated the Citi Mastercard.

If there are any Citi PayAll arrangements which have been established by your supplementary cardmember on the supplementary Citi Visa credit card, such arrangements will continue for a period of 90 days if the supplementary cardmember has not activated the supplementary Citi Mastercard. If the supplementary cardmember has activated the supplementary Citi Mastercard, the PayAll arrangement will transfer to the supplementary Citi Mastercard.

6. As your card details will change, any recurring payments will need to be re-established with the relevant merchant/billing organisation with the new Citi Mastercard details.

From the date when your Citi Visa credit card is discontinued:

1. Your Citi Visa credit card (main and supplementary, if any) will be discontinued.

2. You can no longer make new transactions, set up new Citi PayAll, take up new loans/extend existing loans or apply for credit limit adjustment/ new supplementary card.

3. You can no longer redeem Citi Miles/Citi ThankYou^SM Points/Citi ThankYou^SM Rewards/cash back. Any available Citi Miles/Citi ThankYou^SM Points/Citi ThankYou^SM Rewards/cash back will be forfeited.

4. Any recurring bill arrange ments will be cancelled.

5. Any Citi PayAll payment arrangements (one-time or recurring) will be cancelled.

6. Even though your Citi Visa credit card (main and supplementary, if any) is discontinued, any outstanding instalment loan(s) and/or Balance Transfer loans will remain effective as per existing loan tenure and will continue to reflect on your monthly statement until full payment is made or until the end of the loan tenure. Please note that interests and charges will continue to apply in accordance with the terms of your loans or instalment payment plans or cardmembers agreement for all outstanding balances.

From the date when your supplementary Citi Visa credit card is discontinued:

1. You can no longer make new transactions or set up new Citi PayAll. Any Citi PayAll payment arrangements (one-time or recurring) scheduled from this date will be cancelled.

2. Any recurring bill arrangements scheduled from this date will be cancelled.

Yes, the eligible spending made on your Citi Visa credit card to qualify for existing campaigns will continue to apply after they are migrated to the Citi Mastercard after the Citi Mastercard is activated.

Yes, you will continue to view your previous statements via Citi Mobile® App or Citibank Online. 

Your supplementary cardmember is required to activate the supplementary Citi Mastercard within 90 days upon the activation of the main Citi Mastercard or before the discontinuation of the supplementary Citi Visa credit card, whichever is earlier. If the supplementary Citi Mastercard is not activated within this period, the supplementary Citi Visa credit card will be terminated.

Both the main and supplementary Citi Mastercards are sent to the mailing address of the main cardmember. The main card needs to be activated first before the supplementary card can be activated.

The new Citi Mastercard is approved by Mastercard’s CEC (Card Eco Certification), as symbolised by the Mastercard Sustainable Card Badge, where the card is manufactured using sustainable materials - including ethically sourced, bio-sourced, ocean-sourced, or chlorine-free materials.

Yes. You will receive a new unique invitation code on the Citi Mobile® App within 10 working days after you have activated your Citi PremierMiles Mastercard. Complete your registration with your unique invitation code at www.prioritypass.com/citipremiermiles.

If you have previously registered for Priority Pass Membership with your Citi Visa credit card, the membership will be terminated.