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We are continuously improving to serve you better, and will endeavor to respond to you as soon as we can.

This online form is for general enquiries and feedback only. For security reasons, please do not disclose any personal or account related information such as account numbers, credit card numbers, date of birth, transaction details, PINs, CVV, etc.

For account related enquiries , please connect with us via the following secured channels :

Citi Mobile® App

A simpler, faster and safer way of banking, you can now connect with us directly in Citi Mobile® App:
Step 1: Tap on 'Help' at the bottom right upon login to Citi Mobile® App.
Step 2: Tap on 'Connect with us' to message Citi Customer Service

To download the Citi Mobile® App, please click here

CitiPhone Banking

For requests to waive annual fees/late fees / interest charges, or any account related enquiries, please use our Self-Service Phone Banking by calling (65) 6225 5225. Learn More

Fraud Alert

Citibank will never ask you to provide your banking/card credentials, passwords, or One-Time PIN (OTP). Please check the Security section of our website for more information.

Note: Please do not use these characters when composing your message '!^*()[]\\\';{}|\"<>`~';

To safeguard your personal data, please send your account-related requests through our Secure Mailbox via Citibank Online.

By clicking submit and providing your personal data, you consent to Citibank Singapore Limited using your information to look into and respond to your feedback.
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