Enjoy the freedom of redeeming your Points/Miles with Citi Pay with Points.
Learn more
Notification of change to Instant Points Transfer to GrabCoins:
Please be informed that, with effect from 01 March 2026, the option to transfer your Citi ThankYouSM Points/Citi Miles to GrabCoins will be discontinued. You may continue to use your existing GrabCoins in the Grab app, but you will no longer be able to transfer your Points/Miles to GrabCoins. The Citi ThankYou Rewards Terms & Conditions and all relevant communication will be updated accordingly. Please refer to www.citibank.com.sg/rewards for the updated Citi ThankYou Rewards Terms and Conditions. Explore more redemption options for your points / miles here.
Access to travel benefits, lifestyle rewards and cash back with Citi ThankYouSM Rewards
Check out the different ways to redeem your points / miles.
Upgrade to the latest Apple Products with your Citi Points/Miles at the Citi Apple Rewards Store.
Learn more
Enjoy vouchers redemption with your Points/Miles through the Citi Mobile® App.
Learn more
Offset fully or partially, the transaction amount charged to your Citi Card via Merchants.
Learn more
Pay the transaction amount charged to your Citi Card via Samsung Pay using available Points/Miles.
Learn more
FAQs
Pay with Points
What is Pay with Points?
Pay with Points is an instant gratification channel for rewards redemption
where cardmembers can choose to pay for their purchase with their Rewards to
enjoy savings. "Rewards" means Points, Miles.
How does Pay with Points work?
Pay with Points Online via Citi Mobile App®
- Login to the Citi Mobile App®. Tap on your rewards balance on the top of the screen and open the Rewards Dashboard.
- Tap on "Pay with Points" or "Pay with Miles"
- Select the transactions you wish to redeem for. You can select up to 5 other transactions to redeem. Review and tap on "Pay with Points" or "Pay with Miles" to proceed with the redemption.
- Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
-
For One-Time Enrollment:
- Download the latest AXS m-Station mobile app. Do ensure to secure your account with a passcode when you login.
- Go to the main navigation on the top left and select Settings -> Manage Payment Modes -> Pay with Credit Card Points -> Citi Pay with Points.
- Enter the last 4 digits of your credit card number and full mobile number, verify your OTP and you will be successfully enrolled.
-
For Redemption:
- Pay for your bills, fines, top-ups or any other services available on AXS.
- After successful payment of an eligible transaction, your rewards balance will be shown along with the amount required to redeem.
- Enter the redemption amount, click on "Redeem" and that completes your transaction! A statement credit will be reflected in your next statement of account.
- Login to the Citi Mobile App®. Tap on your rewards balance on the top of the screen and open the Rewards Dashboard.
- Scroll down to Always Pay with Points and select your favourite merchants to enroll for automatic redemptions.
- Select the amount limit and time period to redeem to complete the setup.
- Shop with your favourite merchants and enjoy automatic redemptions on your purchases. An email confirmation will be sent to you.
- A statement credit will be reflected in your next statement of account.
- Pay for your purchases with Samsung Pay.
- Tap on "Citi Pay with Points" notification.
- View & choose to redeem from the latest 10 transactions made in the last 30 days.
- Tap on "Redeem Now" to proceed.
- Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
What transactions are eligible for Pay with Points?
Pay with Points Online
Eligible Purchases are retail purchases made using your Citi Card within 60 days of a Points/Miles redemption date. Temporary authorizations are not eligible for redemption under the Pay with Points service. A "retail purchase" means a purchase of any goods or services by the use of the card and may, at our reasonable discretion include or exclude any card transaction as may be determined by us. Retail purchases exclude annual cardmembership fees, interest, late payment charges, GST, cash advances, easy/ extended payment plans, income tax payments, bill payments (for example, payments via Citibank Online or via any other channel or agent (such as a third party agent for payment of bills) whether for bill payments or otherwise) and any other form of service / miscellaneous fees and such other transactions excluded from earning Points/Miles as set out in the relevant cardmember's agreement applicable to your Citi Card.
Pay with Points via Merchants
Eligible Pay with Points via Merchants refers to the charge of Cardholder’s purchase at Eligible PWP Integrated Merchants to a Citi Card. "Eligible PWP Integrated Merchants" refer to the merchants listed on citibank.com.sg/pwp that have been integrated with Citi’s PWP Program.
Always Pay with Points
Eligible Pay with Points via Merchants refers to retail purchases made using your Citi Card at the point of authorization with an Eligible Always PWP Merchant. "Eligible Always PWP Merchants" refers to the merchants as listed at on the Citi Mobile® App.
Samsung Pay - Citi Pay with Points
Eligible Transaction refers to the charge of Cardholder’s purchase at Participating Samsung Pay PWP Merchants to a Citi Card, where the transaction is made with Samsung Pay and you have the required Points/Miles for redemption. "Participating Samsung Pay PWP Merchants" refer to the merchants that accept Samsung Pay as a form of payment.
Eligible Purchases are retail purchases made using your Citi Card within 60 days of a Points/Miles redemption date. Temporary authorizations are not eligible for redemption under the Pay with Points service. A "retail purchase" means a purchase of any goods or services by the use of the card and may, at our reasonable discretion include or exclude any card transaction as may be determined by us. Retail purchases exclude annual cardmembership fees, interest, late payment charges, GST, cash advances, easy/ extended payment plans, income tax payments, bill payments (for example, payments via Citibank Online or via any other channel or agent (such as a third party agent for payment of bills) whether for bill payments or otherwise) and any other form of service / miscellaneous fees and such other transactions excluded from earning Points/Miles as set out in the relevant cardmember's agreement applicable to your Citi Card.
Pay with Points via Merchants
Eligible Pay with Points via Merchants refers to the charge of Cardholder’s purchase at Eligible PWP Integrated Merchants to a Citi Card. "Eligible PWP Integrated Merchants" refer to the merchants listed on citibank.com.sg/pwp that have been integrated with Citi’s PWP Program.
Always Pay with Points
Eligible Pay with Points via Merchants refers to retail purchases made using your Citi Card at the point of authorization with an Eligible Always PWP Merchant. "Eligible Always PWP Merchants" refers to the merchants as listed at on the Citi Mobile® App.
Samsung Pay - Citi Pay with Points
Eligible Transaction refers to the charge of Cardholder’s purchase at Participating Samsung Pay PWP Merchants to a Citi Card, where the transaction is made with Samsung Pay and you have the required Points/Miles for redemption. "Participating Samsung Pay PWP Merchants" refer to the merchants that accept Samsung Pay as a form of payment.
Who is eligible to use Pay with Points?
Pay with Points Online
The Pay with Points Online service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
Pay with Points via Merchants
The Pay with Points via Merchants service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
Always Pay with Points
The Always Pay with Points service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, and Citi ULTIMA, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
Samsung Pay - Citi Pay with Points
The Samsung Pay – Citi Pay with Points service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
The Pay with Points Online service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
Pay with Points via Merchants
The Pay with Points via Merchants service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
Always Pay with Points
The Always Pay with Points service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, and Citi ULTIMA, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
Samsung Pay - Citi Pay with Points
The Samsung Pay – Citi Pay with Points service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
Can I use Pay with Points for a transaction if I don't have enough Rewards
to cover the entire purchase?
Pay with Points Online
Yes, partial redemption is available, while meeting the minimum transaction amount that the customer can redeem.
Pay with Points via Merchants
Yes. This is applicable for Partial Redemption, while meeting the minimum transaction amount that the customer can redeem (will be shown an error message if amount redeemed is below the minimum).
Always Pay with Points
No. Always Pay with Points is only available for full redemption for the full transaction amount.
Samsung Pay - Citi Pay with Points
Yes, partial redemption is available, while meeting the minimum transaction amount that the customer can redeem.
Yes, partial redemption is available, while meeting the minimum transaction amount that the customer can redeem.
Pay with Points via Merchants
Yes. This is applicable for Partial Redemption, while meeting the minimum transaction amount that the customer can redeem (will be shown an error message if amount redeemed is below the minimum).
Always Pay with Points
No. Always Pay with Points is only available for full redemption for the full transaction amount.
Samsung Pay - Citi Pay with Points
Yes, partial redemption is available, while meeting the minimum transaction amount that the customer can redeem.
What happens if I redeemed my Rewards for a statement credit using Pay with
Points Online, Pay with Points via Merchants, Always Pay with Points or
Samsung Pay - Citi Pay with Points then returned the purchase to or raised a
dispute with merchant?
In case of merchant disputes, and in the event that a transaction is
reversed by a merchant, the dollar transaction amount of the transaction,
and not the Rewards used to pay for the transaction, will be credited back
to your statement of account.
Do I still have to make the required minimum payment on my credit card
account if I receive the statement credits from Pay with Points?
Yes, the required minimum payment reflected on your credit card statement
must be paid in accordance with your Citi Card Agreement.
Do I still have to make the full payment on my credit card account if I
receive the statement credits from Pay with Points Online, Pay with Points
via Merchants, Always Pay with Points or Samsung Pay - Citi Pay with Points
amounting to my current month's outstanding amount payable?
Yes, the full payment amount reflected on your credit card statement must be
paid in accordance with your Citi Card Agreement. The statement credits will
be reflected in your following month's credit card statement.
Cash Rebate
What is Cash Rebate?
It is a service that allows you to redeem cash rebate in blocks of $10 and
up to $50 using your Rewards. Upon successful redemption, the cash rebate
will be credited back to your next statement of account. "Rewards" means
Points, Miles, SMRT$, Rebates and Cash Back.
How does Cash Rebate Work?
Cash Rebate SMS
Cash Rebate via Citi Mobile App®
- SMS to 72484: RWDSBAL<space>Last 4 digits of your card number
- You will receive an SMS reply with your Points balance.
- SMS to 72484: RWDS<space> Last 4 digits of your card number <space> <keyword>
- Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account
| Card Types | Cash Rebate | Points/Miles | Keyword |
|---|---|---|---|
| Citi Rewards Visa/Mastercard® | S$10 | 4,400 Points | CASH10 |
| Citi Platinum Visa/Mastercard® | |||
| Citi Clear Platinum Visa/Mastercard® | S$20 | 8,800 Points | CASH20 |
| Citi Clear Visa/Mastercard® | |||
| Citi ULTIMA Visa/Mastercard® | S$50 | 22,000 Points | CASH50 |
| Citi Prestige Card | |||
| Citi PremierMiles Visa/Mastercard® | |||
| S$10 | 1,650 Miles | PMCASH10 | |
| S$20 | 3,300 Miles | PMCASH20 | |
| S$50 | 8,250 Miles | PMCASH50 | |
| Citi SMRT Card | |||
| S$10 | 10 SMRT$ | SMRT10 | |
| S$50 | 50 SMRT$ | SMRT50 | |
| S$100 | 100 SMRT$ | SMRT100 | |
| Citi Cash Back Card | |||
| S$10 | S$10 Cash Back | CSHBK10 | |
| S$20 | S$20 Cash Back | CSHBK20 | |
| S$50 | S$50 Cash Back | CSHBK50 |
Cash Rebate via Citi Mobile App®
- Login to the Citi Mobile App. Tap on your rewards balance on the top of the screen and open the Rewards Dashboard.
- Tap on "Cash Rebate"
- Key in the amount or use the slider to select the amount of Cash Rebate to redeem.
- Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
What are the cards eligible for this SMS redemption?
Cash Rebate SMS
The Cash Rebate SMS service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA, Citi SMRT and Citi Cash Back+ Cards, excluding Citi M1 Cards issued by us.
The Cash Rebate SMS service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA, Citi SMRT and Citi Cash Back+ Cards, excluding Citi M1 Cards issued by us.
Can supplementary cardmembers perform a Cash Rebate redemption?
This service is not applicable for supplementary cardholders.
What are the available cash rebate amounts?
Cash Rebate is available in blocks of $10 and up to $50. For details, please
refer to the Cash Rebate tab.
How much Cash Rebate can I redeem?
There is a limit of up to $50 per redemption. However, there is no limit to
the number of times you can redeem. The amount of Cash Rebate you can redeem
is also limited to the available Rewards balance you have.
Is the Cash Rebate transferrable to another card account?
No. Cash Rebate is not transferrable and will be credited to the credit card
that you redeemed from.
Are there charges to use this service?
The Cash Rebate SMS service is free of charge. However, you shall bear any
costs of mobile data or SMS costs incurred in the process of this service.
I've received an error/rejection message for my Cash Rebate SMS redemption.
You may receive an error or rejection SMS due to one of the following
scenarios. Please check to ensure that you fulfil the criteria for Cash
Rebate SMS:
-
Insufficient Rewards:
View your rewards balance via the Citi Mobile® App or SMS to 72484: RWDSBAL<space>Last 4 digits of your card number e.g. RWDSBAL 1234 -
Incorrect SMS format:
Please ensure that your SMS follows the format below:
RWDS <space> Last 4 Digits of Your Card Number<space> Keyword
e.g. RWDS 1234 CASH10 -
Your mobile number may not be registered with the bank.
Please update your mobile number via the Citibank Online, Citi Mobile®App or call our CitiPhone hotline between 8am to 8pm.
I am currently located overseas and would like to perform a Cash Rebate SMS
redemption, am I still eligible?
Yes, you can make a Cash Rebate SMS redemption while overseas.
Please send the SMS from your mobile phone number registered in Citibank's records. Do note that you may incur overseas SMS charges, please check with your mobile operator for more information.
Please send the SMS from your mobile phone number registered in Citibank's records. Do note that you may incur overseas SMS charges, please check with your mobile operator for more information.
- For Rewards balance enquiry: SMS to +65 9657 2484: RWDSBAL<space>Last 4 digit of card number.
- For Cash Rebate Redemption: SMS to +65 9657 2484: RWDS<space>Last 4 digits of card number<space>Keyword
Citi ThankYouSM Rewards and Redemption Catalogue
What is Citi ThankYou Rewards?
Citi ThankYou Rewards is a loyalty program that lets you redeem your
Points/Miles for rewards, including vouchers, points transfer and even cash
rebates to your Citibank credit card account.
Am I eligible to participate in Citi ThankYou Rewards?
If you hold one of the following Citibank credit cards, you are
automatically enrolled in Citi ThankYou Rewards.
- Citi Rewards Visa/Mastercard®
- Citi Platinum Visa/Mastercard®
- Citi Clear Visa/Mastercard®
- Citi Clear Platinum Visa/Mastercard®
- Citi ULTIMA Visa/Mastercard
- Citi Prestige Card
- Citi Business Card
- Citi Corporate Card
- Citi PremierMiles Visa/Mastercard®
Why can't I redeem my available Points/Miles?
If you have closed your Citibank credit card account, your Points/Miles
Balance will be forfeited immediately.
If you have additional questions about your Citibank credit card account, please contact CitiPhone at 62255225.
If you have additional questions about your Citibank credit card account, please contact CitiPhone at 62255225.
How is my information in Citi ThankYou Rewards connected to my Citibank
credit card account?
Information in your Citi ThankYou Rewards profile, such as address, email
and phone number, comes from the information you provided at account
opening. To update any of your personal information, please go to Citibank
Online at www.citibank.com.sg, Citi Mobile App® or contact
CitiPhone at 6225 5225. It may take up to one day for the changes to be
reflected on your Citi ThankYou Rewards profile.
Where do I find my Points/Miles balance?
You can now view all your Points/Miles balance in a single glance on the
homepage when you logged in to Citi Mobile App®.
How can I redeem my Points/Miles?
Depending on the Citi ThankYou Rewards features eligible for your card,
Points/Miles can be redeemed for a wide range of products and experiences
that include vouchers and cash rebates. Explore all the options available to
you log in to Citi Mobile App®.
Simply follow the steps below to browse and redeem Points/Miles on Redemption Catalogue for rewards via Citi Mobile App®:
Simply follow the steps below to browse and redeem Points/Miles on Redemption Catalogue for rewards via Citi Mobile App®:
- Log in to the Citi Mobile App® and tap on Rewards Currency Bar
- Tap on 'Redemption Catalogue'
- Browse by specific categories, rewards applicable for your available Points/Miles, or view the entire list of rewards
- Select preferred reward and quantity for redemption
How long after I make a purchase with my Citibank credit card will it take
for my Points/Miles to appear in my rewards balance?
Points/Miles received on eligible new purchases will appear in your rewards
balance within 24 hours of being posted to your Citibank credit card
account. Special bonus Points/Miles may take 1 to 2 additional billing
cycles to appear (approximately 30-60 days).
What does Adjusted/Forfeit/Redeemed Points/Miles mean?
Redeemed points are the Points/Miles you have already used to redeem for
rewards and have been deducted from your Points Balance.
Adjusted Points/Miles will appear in your rewards Balance following a resolution in the rare case that you make a return, or have a problem with a reward you received, or if there was a mistake in the way your Points/Miles were calculated/awarded.
Forfeited Points/Miles will no longer be available for redemption in instances where the Citibank credit card account tied to Citi ThankYou Rewards has been closed at your request, or canceled by Citibank due to delinquency, before such Points/Miles were redeemed.
Adjusted Points/Miles will appear in your rewards Balance following a resolution in the rare case that you make a return, or have a problem with a reward you received, or if there was a mistake in the way your Points/Miles were calculated/awarded.
Forfeited Points/Miles will no longer be available for redemption in instances where the Citibank credit card account tied to Citi ThankYou Rewards has been closed at your request, or canceled by Citibank due to delinquency, before such Points/Miles were redeemed.
How are the rewards sent to me?
Vouchers are sent via normal post. For Cash Rebate and other rewards that
does not need to be shipped, you will be notified during checkout when you
will receive the reward.
When will my rewards vouchers be delivered?
Physical rewards vouchers shipped from Singapore will be sent via normal
post to you and would at the minimum, take 7 working days, whilst delivery
of electronic rewards vouchers would at the minimum take 5 working days.
Can I send my rewards to an address other than my billing address?
No, all rewards can only be sent to your card billing address.
How long are my reward vouchers valid for?
All Citibank rewards vouchers are valid for a period of 3 months from the
date of issuance unless otherwise specified.
What do I need to do to collect my rewards?
You will need fill in your credit card number and sign on your Citibank
Reward voucher before presenting it at the respective shop or redemption
outlet to claim your reward. Any incomplete rewards voucher will not be
accepted.
Can I cancel my redemption?
Once submitted, all redemptions are final and may not be cancelled.
Points Transfer
How can I transfer Points/Miles?
Once on the Citi Mobile App®:
- Select the participating travel loyalty program you want to transfer Points/Miles to.
- Select the number of Points/Miles you want to transfer.
- Confirm and accept the terms and conditions.
Can Points Transfer requests be canceled?
No. Points Transfer requests cannot be cancelled or reversed. Once your Points
Transfer redemption is submitted, the Points/Miles may not be converted or
transferred back.
Do the Points/Miles that I transfer expire, have blackout dates, or any other
restrictions?
The Points/Miles Points that you transfer become subject to the terms and
conditions of the applicable participating travel loyalty program that you
transferred your Points/Miles to. Once transferred, please check with the
applicable participating travel loyalty program for more details.
Are there any restrictions on the amount of Points/Miles or number of times I
can transfer?
There may be specific minimum thresholds for individual participating travel
loyalty programs. Sign on to Citi Mobile App® to see the current
minimum Points Transfer requirements by participating travel loyalty program by
clicking on "Points Transfer".
Is there a fee to transfer Points/Miles?
An administrative fee of SGD27.25 (inclusive of GST) will be charged for each
Points Transfer. This Fee is waived for Points Transfer from a Citi ULTIMA Card.
Please note that the billing of the administrative fee may be split up into separate charges under the description of "(Name of Points Transfer Participating Loyalty Program)" and "GST on Miles Transfer Fee" and may be billed in different statements of account.
Please note that the charging of the administrative fee based on the applicable date will be at the point of processing of the Points Transfer request, which is generally 2-3 business days after the Points Transfer request is made (ie. if the Points Transfer request is made on 31 December 2023, the administrative fee will be processed on or around 3 January 2024 and the administrative fee will be SGD27.25 (inclusive of GST).
Please note that the billing of the administrative fee may be split up into separate charges under the description of "(Name of Points Transfer Participating Loyalty Program)" and "GST on Miles Transfer Fee" and may be billed in different statements of account.
Please note that the charging of the administrative fee based on the applicable date will be at the point of processing of the Points Transfer request, which is generally 2-3 business days after the Points Transfer request is made (ie. if the Points Transfer request is made on 31 December 2023, the administrative fee will be processed on or around 3 January 2024 and the administrative fee will be SGD27.25 (inclusive of GST).
When will my airline miles or hotel points be posted to my loyalty program
member account after I complete a transfer?
Airline miles or hotel points will be posted to the applicable participating
travel loyalty program within 5-7 days, except for Etihad Guest and Thai Airways
Royal Orchid Plus, which will be posted within 14 business days.
Can Points/Miles be transferred to a participating travel loyalty program
account that is not under my name?
No. The first and last names on both your Citibank credit card account and the
participating travel loyalty program account must match in order to complete a
Points Transfer redemption.
Apple Rewards Store
What are the eligible Citi Cards for this Rewards Redemption Option?
Citi ULTIMA, Citi Prestige, Citi PremierMiles, Citi Rewards, Citi Platinum, Citi
Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi
Business and Citi Corporate Cards issued by Citi.
Can I redeem the Apple Products partially with my Citi Card and use other bank
cards to make the remaining payment?
You can choose to pay fully with your Points/Miles or split your payment between
Points/Miles and your credit card. However, only Citi credit cards can be used –
other banks’ cards are not accepted.
What if I would choose to refund the Apple Product, will my points/miles be
refunded?
If your refund is approved, it will be processed based on your original payment
method. For full payments made using Points/Miles, the refund will be issued as
Store Credit in the Apple Rewards Store. For split pay transactions, the
Points/Miles portion will be refunded as Store Credit, while the retail SGD
amount will be refunded to your credit card. Please note that all refunds are
subject to Apple’s return policy and may take up to 21 days to complete.
How long will the shipment of items take to arrive?
Shipping times vary based on product availability. You’ll receive a tracking
email from OneEmpower once your order is shipped. Track your order via the link
in the shipment notification email or the carrier’s site. If you don’t receive
the email, check your spam folder or use ‘Check shipment status’ under ‘Help &
Contact’ on the store site.
What is the return, cancellation, and delivery policy for Apple Rewards Store
orders?
Returns are only accepted if the item is damaged in transit, has cosmetic
damage, is incorrect, or defective. Returns must be made in the country or
region of purchase, and full details are available in the Sales & Refund Terms and Conditions. Change-of-mind
returns are not accepted, so please review your order carefully before
confirming. Orders cannot be cancelled, changed, or returned due to change of
mind, incorrect product selection, or incorrect delivery address once the order
is placed. Customers are responsible for providing the correct delivery address.
If the delivery fails after three attempts or is refused, a restocking fee of
$60 per item will be deducted from your refund.
Note:
This FAQ, is informational only and if there is any inconsistency between this FAQ and the Citi ThankYou Rewards Programs Terms and Conditions, the latter will prevail. (As of May 2025)
This FAQ, is informational only and if there is any inconsistency between this FAQ and the Citi ThankYou Rewards Programs Terms and Conditions, the latter will prevail. (As of May 2025)
