Latest Promotion

It’s the most wonderful time of the year!
From now until 29 Feb 2024, enjoy up to 25% off* redemptions when you offset your purchases with Citi Pay with Points. Plus, redeem vouchers from our curated list of partners via the Redemption Catalogue. T&Cs apply*.
With the Citi Mobile® App, it’s never been easier to redeem your Points!
Redeem now on Citi Mobile® App:
Pay with Points
Enjoy the freedom of redeeming your Points/Miles with Citi Pay with Points.
Learn how you can offset your purchases easily using your accumulated Points/Miles via the following channels:
- 1 Login to the Citi Mobile® App. Tap on your rewards balance on the top of the screen and open the Rewards Dashboard.
- 2 Tap on "Pay with Points" or "Pay with Miles"
- 3 Select the transactions you wish to redeem for. You can select up to 5 other transactions to redeem. Review and tap on "Pay with Points" or "Pay with Miles" to proceed with the redemption.
- 4 Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
Conversion Rate
440 Points |
S$1.00 |
165 Miles |
S$1.00 |
440 Reward Points |
S$1.00 |
- 1 Login to the Citi Mobile® App. Tap on your rewards balance on the top of the screen and open the Rewards Dashboard.
- 2 Scroll down to Always Pay with Points and select your favourite merchants to enroll for automatic redemptions.
- 3 Select the amount limit and time period to redeem to complete the setup.
- 4 Shop with your favourite merchants and enjoy automatic redemptions on your purchases. An email confirmation will be sent to you.
- 5 A statement credit will be reflected in your next statement of account.
Conversion Rate
440 Points |
S$1.00 |
165 Miles |
S$1.00 |
440 Reward Points |
S$1.00 |
Note: Pay with Points via SMS is currently unavailable until further notice.
You may continue to redeem your Points/Miles via other Pay with Points channels.
- 1 Pay for your purchases with your Citi Credit Card.
- 2 An SMS will be sent to your registered mobile number along with a link for you to redeem for your transactions.
- 3 Tap on the link and select the amount that you wish to redeem.
- 4 Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
Conversion Rate
440 Points |
S$1.00 |
165 Miles |
S$1.00 |
1 Citi M1 Rebate |
S$1.00 |
440 Reward Points |
S$1.00 |
$1 Cash Back |
S$1.00 |
- 1 Download the latest AXS m-Station mobile app. Do ensure to secure your account with a passcode when you login.
- 2 Go to the main navigation on the top left and select Settings -> Manage Payment Modes -> Pay with Credit Card Points -> Citi Pay with Points.
- 3 Enter the last 4 digits of your credit card number and full mobile number, verify your OTP and you will be successfully enrolled.
- 4 Pay for your bills, fines, top-ups or any other services available on AXS.
- 5 After successful payment of an eligible transaction, your rewards balance will be shown along with the amount required to redeem.
- 6 Enter the redemption amount, tap on "Redeem" and that completes your transaction! A statement credit will be reflected in your next statement of account.
Conversion Rate
440 Points |
S$1.00 |
165 Miles |
S$1.00 |
440 Reward Points |
S$1.00 |
- 1 Pay for your purchases with Samsung Pay.
- 2 Tap on "Citi Pay with Points" notification.
- 3 View & choose to redeem from the latest 10 transactions made in the last 30 days.
- 4 Tap on "Redeem Now" to proceed.
- 5 Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
Conversion Rate
440 Points |
S$1.00 |
165 Miles |
S$1.00 |
440 Reward Points |
S$1.00 |
Cash Back
Redeem your cash rebate online or with a simple SMS.
- 1 Login to the Citi Mobile® App. Tap on your rewards balance on the top of the screen and open the Rewards Dashboard.
- 2 Tap on "Cash Rebate".
- 3 Key in the amount or use the slider to select the amount of Cash Rebate to redeem.
- 4 Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
Conversion Rate
4,400 Points |
S$10.00
Cash Rebate |
1,650 Miles |
S$10.00
Cash Rebate |
4,400 Reward Points |
S$10.00
Cash Rebate |
How it works?

- 1SMS to 72484: RWDS<space> Last 4 digits of your card number<space><keyword>.
- 2 Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.

- 1 SMS to 72484: RWDSBAL<space> Last 4 digits of your card number.
- 2 You will receive an SMS reply with your Points balance
Redemption Code
Card Types | Cash Rebate | Points/Miles | Keyword |
---|---|---|---|
Citi Rewards Visa/Mastercard®
Citi Silver Visa/Mastercard® Citi Gold Visa/Mastercard® Citi Platinum Visa/Mastercard® Citi Clear Visa/Mastercard® Citi Clear Platinum Visa/Mastercard® Citi ULTIMA Visa/Mastercard® Citi Prestige Card Citi Lazada Card |
S$10 | 4,400 Points | CASH10 |
S$20 | 8,800 Points | CASH20 | |
S$50 | 22,000 Points | CASH50 | |
Citi PremierMiles Visa/Mastercard® | S$10 | 1,650 Miles | PMCASH10 |
S$20 | 3,300 Miles | PMCASH20 | |
S$50 | 8,250 Miles | PMCASH50 | |
Citi SMRT Card | $10 | 10 SMRT$ | SMRT10 |
$50 | 50 SMRT$ | SMRT50 | |
$100 | 100 SMRT$ | SMRT100 | |
Citi Cash Back+ Card | S$10 | S$10 Cash Back | CSHBK10 |
S$20 | S$20 Cash Back | CSHBK20 | |
S$50 | S$50 Cash Back | CSHBK50 |
Click here for Citibank Cash Rebate Program full terms and conditions. | |||
Click here to view rewards redemption channels available. |
Citi ThankYouSM Rewards
Vouchers & Other Rewards

With Citi ThankYouSM Rewards, discover a world of rewards with your Points or Miles. Shop & redeem for an incredible selection of merchandise from many of the world’s leading brands, gift vouchers and more.
Note:
Please be informed that with effect from 19 November 2023, the Merchandise and Shop at Partners (Apple Products and Amazon.com) redemption options on Citibank Online – Citi ThankYou Rewards Portal will be discontinued.
You can continue to redeem your Points/Miles into rewards you love. For more details on the rewards redemption options available, please visit the Citi Mobile App or Citibank website – Citi ThankYou Rewards page (www.citibank.com.sg/rewards)
We regret any inconvenience caused.
If you have questions regarding an existing redemption please be rest assured that you can continue to contact our CitiPhone Banking hotline at 6225 5225 from 8am to 8pm.
Click here for more information.
Learn more >
Apple Products

Get your hands on your favourite Apple products by redeeming your Points or Miles with Citi ThankYouSM Rewards. Turn your Points or Miles into things you love.
Note:
Discontinuation of Rewards Redemption Options
Please be informed that with effect from 19 November 2023, the Merchandise and Shop at Partners (Apple Products and Amazon.com) redemption options on Citibank Online – Citi ThankYou Rewards Portal will be discontinued.
You can continue to redeem your Points/Miles into rewards you love. For more details on the rewards redemption options available, please visit the Citi Mobile App or Citibank website – Citi ThankYou Rewards page (www.citibank.com.sg/rewards).
We regret any inconvenience caused.
If you have questions regarding an existing redemption please be rest assured that you can continue to contact our CitiPhone Banking hotline at 6225 5225 from 8am to 8pm.
Click here for more information.
Learn more >
Instant Points Transfer

Frequent flyer programme of AirAsia
Instantly transfer your Points or Miles to BIG Points directly on the BIG Rewards mobile app. Redeem your BIG Points for your next holiday!
Learn more >

Lifestyle app of Singapore Airlines
Rewarding benefits and privileges from Kris+ awaits you. Instantly transfer your Points or Miles into KrisPay miles and redeem from an array of exciting rewards on Kris+.
Learn more >

Loyalty programme of Grab
Instantly transfer your Points or Miles to GrabRewards Points with no extra hassle. Use your GrabRewards Points to offset your rides, food delivery and redeem for a range of exciting rewards on the Grab app!
Learn more >
Points Transfer

Transfer your rewards to airline miles or hotel points with our global airline and hotel loyalty programme partners.
Learn more >
Conversion Rate
25,000 Points |
10,000
airline miles/ hotel points |
10,000 Miles |
10,000
airline miles/ hotel points |
Points Transfer Partners | Citi ThankYou Points | Citi Miles | Airline Miles/Hotel Points |
---|---|---|---|
Asia Miles | 25,000 | 10,000 | 10,000 Asia Miles |
British Airways Executive Club | 25,000 | 10,000 | 10,000 Avios |
Etihad Guest | 25,000 | 10,000 | 10,000 Guest Miles |
Eva Air Infinity MileageLands | 25,000 | 10,000 | 10,000 Infinity MileageLands Miles |
Flying Blue | 25,000 | 10,000 | 10,000 Flying Blue Miles |
IHG Rewards Club | 25,000 | 10,000 | 10,000 IHG Rewards Club Points |
Qantas Frequent Flyer | 25,000 | 10,000 | 10,000 Qantas Points |
Qatar Airways Privilege Club | 25,000 | 10,000 | 10,000 Qmiles |
Singapore Airlines KrisFlyer | 25,000 | 10,000 | 10,000 KrisFlyer Miles |
Thai Airways Royal Orchid Plus | 25,000 | 10,000 | 10,000 Royal Orchid Plus Miles |
Turkish Airlines Miles&Smiles | 25,000 | 10,000 | 10,000 Miles |
Shop with Points

Pay less for your Amazon purchases when you checkout with your Points or Miles and Citi Credit Cards instantly on Amazon.com. Simply enroll on Amazon.com to get started.
Note:
Discontinuation of Rewards Redemption Options
Please be informed that with effect from 19 November 2023, the Merchandise and Shop at Partners (Apple Products and Amazon.com) redemption options on Citibank Online – Citi ThankYou Rewards Portal will be discontinued.
You can continue to redeem your Points/Miles into rewards you love. For more details on the rewards redemption options available, please visit the Citi Mobile App or Citibank website – Citi ThankYou Rewards page (www.citibank.com.sg/rewards).
We regret any inconvenience caused.
If you have questions regarding an existing redemption please be rest assured that you can continue to contact our CitiPhone Banking hotline at 6225 5225 from 8am to 8pm.
Click here for more information.
Learn more >
Discontinuation of Citi ThankYou Rewards Portal
Please be informed that the following Citibank Credit Cardholders will no longer be able to perform any rewards redemptions, view rewards redemption history and Citi ThankYou Points expiry information via the Citibank Online – Citi ThankYou Rewards Portal with effect from:
- 21 January 2024 for Citi PremierMiles Cards and Citi Rewards Cardholders; and
- 25 February 2024 for Citi ULTIMA Card, Citi Prestige Card, Citi Platinum Card, Citi Clear Platinum Card, Citi Gold Card, Citi Classic Card, Citi Clear Classic Card, Citi Clear Card, Citi Business Card and Citi Corporate Cardholders.
After the effective date, the above mentioned Cardholders may continue to redeem their Citi ThankYouPoints/Miles into rewards via the Citi Mobile® App and refer to their relevant Citi Credit Card statement for expiry date information.
Citi SMRT Cardholders and Citi M1 Credit Cardholders can continue to redeem their SMRT$ and M1 Rebate on Citibank Online.
We regret any inconvenience caused.
If you have questions regarding an existing redemption, please rest assured that you can continue to contact our CitiPhone Banking hotline at 6225 5225 from 8am to 8pm.
New Features on Citi Mobile® App
A new experience of rewards right at your fingertips
Rewards Currency Bar
View all your rewards balances at a glance. Tap and see your card’s Rewards Dashboard.

Rewards Dashboard
See your rewards history and rewards redemption options, all in a single consolidated view.
Conveniently redeem for Pay with Points, Cash Rebate, Points Transfer or subscribe for automatic redemptions through Always Pay with Points.

Rewards History
Check on your rewards earned, redeemed and adjusted since your last statement.

FAQs
Pay with Points
- Pay for your purchases with your Citi Credit Card.
- An SMS will be sent to your registered mobile number along with a link for you to redeem for your transactions.
- Tap on the link and select the amount that you wish to redeem.
- Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account
- Login to the Citi Mobile App. Tap on your rewards balance on the top of the screen and open the Rewards Dashboard.
- Tap on "Pay with Points" or "Pay with Miles"
- Select the transactions you wish to redeem for. You can select up to 5 other transactions to redeem. Review and tap on "Pay with Points" or "Pay with Miles" to proceed with the redemption.
- Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
- Login to Citibank Online.
- Select a card and view your list of transactions.
- Click on "USE YOUR POINTS/MILES" at the bottom of the page.
- Select individual or multiple transactions to redeem for.
- Review the redemption details and complete the redemption.
- Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
- Download the latest AXS m-Station mobile app. Do ensure to secure your account with a passcode when you login.
- Go to the main navigation on the top left and select Settings -> Manage Payment Modes -> Pay with Credit Card Points -> Citi Pay with Points.
- Enter the last 4 digits of your credit card number and full mobile number, verify your OTP and you will be successfully enrolled.
- Pay for your bills, fines, top-ups or any other services available on AXS.
- After successful payment of an eligible transaction, your rewards balance will be shown along with the amount required to redeem.
- Enter the redemption amount, click on "Redeem" and that completes your transaction! A statement credit will be reflected in your next statement of account.
- Login to the Citi Mobile App. Tap on your rewards balance on the top of the screen and open the Rewards Dashboard.
- Scroll down to Always Pay with Points and select your favourite merchants to enroll for automatic redemptions.
- Select the amount limit and time period to redeem to complete the setup.
- Shop with your favourite merchants and enjoy automatic redemptions on your purchases. An email confirmation will be sent to you.
- A statement credit will be reflected in your next statement of account.
- Pay for your purchases with Samsung Pay.
- Tap on "Citi Pay with Points" notification.
- View & choose to redeem from the latest 10 transactions made in the last 30 days.
- Tap on "Redeem Now" to proceed.
- Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
Pay with Points Online Eligible Purchases are retail purchases made using your Citi Card within 60 days of a Points/Miles redemption date. Temporary authorizations are not eligible for redemption under the Pay with Points service. A "retail purchase" means a purchase of any goods or services by the use of the card and may, at our reasonable discretion include or exclude any card transaction as may be determined by us. Retail purchases exclude annual cardmembership fees, interest, late payment charges, GST, cash advances, easy/ extended payment plans, income tax payments, bill payments (for example, payments via Citibank Online or via any other channel or agent (such as a third party agent for payment of bills) whether for bill payments or otherwise) and any other form of service / miscellaneous fees and such other transactions excluded from earning Points/Miles as set out in the relevant cardmember's agreement applicable to your Citi Card.
Pay with Points via Merchants Eligible Pay with Points via Merchants refers to the charge of Cardholder’s purchase at Eligible PWP Integrated Merchants to a Citi Card. "Eligible PWP Integrated Merchants" refer to the merchants listed on citibank.com.sg/pwp that have been integrated with Citi’s PWP Program.
Always Pay with Points Eligible Pay with Points via Merchants refers to retail purchases made using your Citi Card at the point of authorization with an Eligible Always PWP Merchant. "Eligible Always PWP Merchants" refers to the merchants as listed at citibank.com.sg/pwp.
Samsung Pay - Citi Pay with Points Eligible Transaction refers to the charge of Cardholder’s purchase at Participating Samsung Pay PWP Merchants to a Citi Card, where the transaction is made with Samsung Pay and you have the required Points/Miles for redemption. "Participating Samsung Pay PWP Merchants" refer to the merchants that accept Samsung Pay as a form of payment.
Pay with Points Online The Pay with Points Online service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA and Citi Lazada Cards, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
Pay with Points via Merchants The Pay with Points via Merchants service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA and Citi Lazada Cards, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
Always Pay with Points The Always Pay with Points service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, and Citi ULTIMA and Citi Lazada Cards, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
Samsung Pay - Citi Pay with Points The Samsung Pay – Citi Pay with Points service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA and Citi Lazada Cards, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
Pay with Points Online No. Pay with Points Online is only available for full redemption for the full transaction amount
Pay with Points via Merchants Yes. However, this is only applicable for Partial Redemption, while meeting the minimum transaction amount that the customer can redeem (will be shown an error message if amount redeemed is below the minimum).
Always Pay with Points No. Always Pay with Points is only available for full redemption for the full transaction amount.
Samsung Pay - Citi Pay with Points No. Samsung Pay - Citi Pay with Points is only available for full redemption for the full transaction amount
Cash Rebate
- SMS to 72484: RWDSBAL<space> Last 4 digits of your card number
- You will receive an SMS reply with your Points balance.
- SMS to 72484: RWDS<space> Last 4 digits of your card number<space> <keyword>.
- Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account
- Login to Citi ThankYouSM Rewards.
- Selects "Cash Rebate" under "Vouchers and Cash" from the top main menu.
- Selects the amount of Cash Rebate to redeem for and complete the redemption.
- Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
- Login to the Citi Mobile App. Tap on your rewards balance on the top of the screen and open the Rewards Dashboard.
- Tap on "Cash Rebate"
- Key in the amount or use the slider to select the amount of Cash Rebate to redeem.
- Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
Cash Rebate Online The Cash Rebate Online service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA and Citi Lazada, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
-
Insufficient available Rewards:
- To enquire, SMS to 72484: RWDSBAL<space>Last 4 Digits Of Your Card Number
e.g. RWDSBAL 1234 -
Incorrect SMS format:
- Please ensure that your SMS follows the format below:
RWDS<space>Last 4 Digits of Your Card Number<space>CASH10
e.g. RWDS 1234 CASH10 -
Your mobile number may not be registered with the bank.
- Please call our 24 hour CitiPhone hotline at 6225 5225 to update your mobile number.
- For Rewards balance enquiry: SMS to +65 9657 2484: RWDSBALL<space>Last 4 digit of card number.
- For Cash Rebate Redemption: SMS to +65 9657 2484: RWDSL<space>Last 4 digits of card number<space>CASH10
Shop with Points
- Visit www.amazon.com/citi and click on "Get started". Login to your existing account or create a new account.
- Click on "Enroll a new rewards account".
- Key in your card information, address and postal code according to your Citi Credit Card billing address. Click on "Enroll" to complete your card linkage
- When shopping at Amazon.com with a card issued outside the US, select the amount of Points/Miles you want to use by inputting the US Dollar value in the box labeled "Use Citi ThankYou Rewards" at checkout.
- Additionally, when using Shop with Points to make a partial payment, the 'cash' portion of the payment that is charged to your Credit Card will be in USD
Citi ThankYouSM Rewards
Please note that the billing of the administrative fee may be split up into separate charges under the description of “<Name of Points Transfer Participating Loyalty Program>” and “GST on Miles Transfer Fee” and may be billed in different statements of account.
- Citi Rewards World Mastercard® / Visa Signature Card
- Citi Lazada Card^
- Citi Clear Mastercard / Visa Card
- Citi Silver Mastercard / Visa Card
- Citibank Corporate Card
- Citi Gold Visa Card
- Citi Affinity Gold Visa Card
- Citi Business Visa Card
- Citi Platinum Mastercard / Visa Card
- Citi Ultima Card
- Citi Prestige Card
- Citi PremierMiles Mastercard / Visa Card*
If you have additional questions about your Citibank credit card account, please contact CitiPhone at 62255225.
There are several ways you can browse and redeem Points/Miles/Reward Points for rewards online:
- The homepage presents all of the categories available to you. Simply select the type of reward you're interested in to see what Citi ThankYou Rewards has to offer.
- Browse by specific Points/Miles/Reward Points ranges, categories, or brands.
- Use the search tool to find specific items in the collection.
- Add any desired item to your Shopping Cart. From there, you can place your order
For Citi Prestige Card, Citi Ultima Card, Citi PremierMiles Card, Points and Miles do not expire.
For all other cards, Points are valid for a period of 12 Months.
Adjusted Points/Miles/Reward Points will appear in your rewards Balance following a resolution in the rare case that you make a return, or have a problem with a reward you received, or if there was a mistake in the way your Points/Miles/Reward Points were calculated/awarded.
Forfeited Points/Miles/Reward Points will no longer be available for redemption in instances where the Citibank credit card account tied to Citi ThankYou Rewards has been closed at your request, or canceled by Citibank due to delinquency, before such Points/Miles/Reward Points were redeemed.
- In Process: Your order has been placed.
- Order Accepted: Your order was accepted and sent to the supplier.
- Shipped: Your order was shipped from the supplier.
- Cancelled: Your order has been cancelled or rejected by Citi ThankYou Rewards.
- Returned: Your order has been returned
Physical rewards vouchers shipped from Singapore will be sent via normal post to you and would at the minimum, take 7 working days, whilst delivery of electronic rewards vouchers would at the minimum take 5 working days.
If a merchandise reward is damaged when you receive it, please call CitiPhone within 5 days to report the damage to organize a return of the merchandise reward.
There is a wide range of participating travel loyalty programs within Citi ThankYou Rewards. Sign on to Citi ThankYou Rewards and select "Travel" then "Points Transfer" to see the current participating travel loyalty programs available to you.
- Select the participating travel loyalty program you want to transfer Points/Miles/Reward Points to.
- Select the number of Points/Miles/Reward Points you want to transfer.
- Confirm and accept the terms and conditions.
Please note that the billing of the administrative fee may be split up into separate charges under the description of “<Name of Points Transfer Participating Loyalty Program>” and “GST on Miles Transfer Fee” and may be billed in different statements of account.
Please note that the charging of the administrative fee based on the applicable date will be at the point of processing of the Points Transfer request, which is generally 2-3 business days after the Points Transfer request is made (ie. if the Points Transfer request is made on 31 December 2023, the administrative fee will be processed on or around 3 January 2024 and the administrative fee will be SGD27.25 (inclusive of GST)).
*Please be informed that with the increase in GST rate from 8% to 9% with effect from 1 January 2024, the administrative fee on Points Transfer processed from 1 January 2024 will be revised to SGD27.25 (inclusive of GST).
The travel service provider for Citi ThankYou Rewards is Connexions Loyalty Travel Solutions LLC. The travel rewards offered on Citi ThankYou Rewards are fulfilled by Connexions.
The travel service provider for Citi ThankYou Rewards is Connexions Loyalty Travel Solutions LLC. The travel rewards offered by Citi ThankYou Rewards are fulfilled by Connexions.
All Travel Rewards are subject to availability and restrictions of the relevant travel supplier.
For travel rewards the following rules apply:
- There are no blackout dates.
- Taxes, fees and surcharges are included in the number of Points/Miles/Reward Points required and are subject to change without notice.
- Flights may be non-stop, direct, or involve a change of planes. They may also be one-way flights.
- Flights do not have to be exact roundtrips. Flights into and out of different airports are permitted.
- Airline, hotel, car rental, travel package, cruise and activity/excursion company participation may vary from market to market.
- Travel must be completed by the expiration date indicated on the travel document.
- Travel reward reservations cannot be separated.
- All reservations must be made outside of 24 hours prior to departure. Reservations cannot be accepted within 24 hours of departure
Once an itinerary is confirmed and booked, additional travelers will require separate itineraries. Reservations not made on the same itinerary are subject to availability and Point or Miles price levels at time of booking.
Travel may not be booked online for minors traveling unaccompanied by an adult. Please contact CitiPhone for assistance with unaccompanied passengers under 18 years old.
All airline-imposed unaccompanied minor fees apply and will be at your expense.
Apple Products
This FAQ, is informational only and if there is any inconsistency between this FAQ and the Citi ThankYou Rewards Programs Terms and Conditions, the latter will prevail. (As of August 2021)
With effect from 1 October 2020, Instant Citi Rewards Redemption, which is a service where you can instantly redeem your Points/Miles at the point-of-sale terminals of participating merchants, will be terminated. Please refer to www.citibank.com.sg/rewards for other rewards redemption channels available.
Click here for Citi ThankYou Rewards Program Terms and Conditions.
Points refer to the Points earned on Citi Classic, Citi Gold, Citi Platinum, Citi Rewards and Citi Prestige credit cards or the Ultima Dollars earned on Citi ULTIMA credit cards.
Miles refer to the Citi Miles earned on Citi PremierMiles Credit Cards.
Rebates refer to the Citi M1 Rebates earned on Citi M1 Cards only and will be eligible for Pay with Points via SMS only.
Reward Points refer to the Reward Points earned on Citi Lazada Cards only and will be eligible for Pay with Points via SMS and Cash Rebate via SMS only.
SMRT$ refer to the SMRT Dollars earned on Citi SMRT Cards only and will be eligible for Cash Rebate via SMS only.
Cash Back refer to the Cash Back Dollars earned on Citi Cash Back+ Cards only and will be eligible for Pay with Points via SMS and Cash Rebate via SMS only.
An administrative fee of SGD27 (inclusive of GST)* will be charged for each Points Transfer. Please note that the billing of the administrative fee may be split up into separate charges under the description of “<Name of Points Transfer Participating Loyalty Program>” and “GST on Miles Transfer Fee” and may be billed in different statements of account.
Please note that the charging of the administrative fee based on the applicable date will be at the point of processing of the Points Transfer request, which is generally 2-3 business days after the Points Transfer request is made (ie. if the Points Transfer request is made on 31 December 2023, the administrative fee will be processed on or around 3 January 2024 and the administrative fee will be SGD27.25 (inclusive of GST)). The administrative fee is only waived for Points Transfer for Citi ULTIMA Cards. For Instant Points Transfer, the administrative fee is waived for all eligible Citi Cards.
*Please be informed that with the increase in GST rate from 8% to 9% with effect from 1 January 2024, the administrative fee on Points Transfer processed from 1 January 2024 will be revised to SGD27.25 (inclusive of GST).