Latest Promotion
It’s the most wonderful time of the year!
From now until 29 Feb 2024, enjoy up to 25% off* redemptions when you offset your purchases with Citi Pay with Points. Plus, redeem vouchers from our curated list of partners via the Redemption Catalogue. T&Cs apply*.
With the Citi Mobile® App, it’s never been easier to redeem your Points!
Redeem now on Citi Mobile® App:
×
Tap/Scan QR code to
open Citi Mobile® App
×
Tap/Scan QR code to
open Citi Mobile® App
*For more details on the offer and full list of selected merchants, click here.
Pay with Points
Enjoy the freedom of redeeming your Points/Miles with Citi Pay with Points.
Learn how you can offset your purchases easily using your accumulated Points/Miles via the following channels:
- 1 Login to the Citi Mobile® App. Tap on your rewards balance on the top of the screen and open the Rewards Dashboard.
- 2 Tap on "Pay with Points" or "Pay with Miles"
- 3 Select the transactions you wish to redeem for. You can select up to 5 other transactions to redeem. Review and tap on "Pay with Points" or "Pay with Miles" to proceed with the redemption.
- 4 Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
Conversion Rate
| 440 Points |
| S$1.00 |
| 165 Miles |
| S$1.00 |
| 440 Reward Points |
| S$1.00 |
Click here for Citi Pay with Points full terms and conditions.
- 1 Login to the Citi Mobile® App. Tap on your rewards balance on the top of the screen and open the Rewards Dashboard.
- 2 Scroll down to Always Pay with Points and select your favourite merchants to enroll for automatic redemptions.
- 3 Select the amount limit and time period to redeem to complete the setup.
- 4 Shop with your favourite merchants and enjoy automatic redemptions on your purchases. An email confirmation will be sent to you.
- 5 A statement credit will be reflected in your next statement of account.
Conversion Rate
| 440 Points |
| S$1.00 |
| 165 Miles |
| S$1.00 |
| 440 Reward Points |
| S$1.00 |
Click here for Citi Pay with Points full terms and conditions.
Note: Pay with Points via SMS is currently unavailable until further notice.
You may continue to redeem your Points/Miles via other Pay with Points channels.
- 1 Pay for your purchases with your Citi Credit Card.
- 2 An SMS will be sent to your registered mobile number along with a link for you to redeem for your transactions.
- 3 Tap on the link and select the amount that you wish to redeem.
- 4 Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
Conversion Rate
| 440 Points |
| S$1.00 |
| 165 Miles |
| S$1.00 |
| 1 Citi M1 Rebate |
| S$1.00 |
| 440 Reward Points |
| S$1.00 |
| $1 Cash Back |
| S$1.00 |
Click here for Citi Pay with Points full terms and conditions.
- 1 Download the latest AXS m-Station mobile app. Do ensure to secure your account with a passcode when you login.
- 2 Go to the main navigation on the top left and select Settings -> Manage Payment Modes -> Pay with Credit Card Points -> Citi Pay with Points.
- 3 Enter the last 4 digits of your credit card number and full mobile number, verify your OTP and you will be successfully enrolled.
- 4 Pay for your bills, fines, top-ups or any other services available on AXS.
- 5 After successful payment of an eligible transaction, your rewards balance will be shown along with the amount required to redeem.
- 6 Enter the redemption amount, tap on "Redeem" and that completes your transaction! A statement credit will be reflected in your next statement of account.
Conversion Rate
| 440 Points |
| S$1.00 |
| 165 Miles |
| S$1.00 |
| 440 Reward Points |
| S$1.00 |
Click here for Citi Pay with Points full terms and conditions.
- 1 Pay for your purchases with Samsung Pay.
- 2 Tap on "Citi Pay with Points" notification.
- 3 View & choose to redeem from the latest 10 transactions made in the last 30 days.
- 4 Tap on "Redeem Now" to proceed.
- 5 Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
Conversion Rate
| 440 Points |
| S$1.00 |
| 165 Miles |
| S$1.00 |
| 440 Reward Points |
| S$1.00 |
Click here for Citi Pay with Points full terms and conditions.
Cash Back
Redeem your cash rebate online or with a simple SMS.
- 1 Login to the Citi Mobile® App. Tap on your rewards balance on the top of the screen and open the Rewards Dashboard.
- 2 Tap on "Cash Rebate".
- 3 Key in the amount or use the slider to select the amount of Cash Rebate to redeem.
- 4 Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
Conversion Rate
| 4,400 Points |
|
S$10.00
Cash Rebate |
| 1,650 Miles |
|
S$10.00
Cash Rebate |
| 4,400 Reward Points |
|
S$10.00
Cash Rebate |
Click here for Citibank Cash Rebate Program full terms and conditions.
How it works?
- 1SMS to 72484: RWDS<space> Last 4 digits of your card number<space><keyword>.
- 2 Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
- 1 SMS to 72484: RWDSBAL<space> Last 4 digits of your card number.
- 2 You will receive an SMS reply with your Points balance
Redemption Code
| Card Types | Cash Rebate | Points/Miles | Keyword |
|---|---|---|---|
|
Citi Rewards Visa/Mastercard®
Citi Silver Visa/Mastercard® Citi Gold Visa/Mastercard® Citi Platinum Visa/Mastercard® Citi Clear Visa/Mastercard® Citi Clear Platinum Visa/Mastercard® Citi ULTIMA Visa/Mastercard® Citi Prestige Card Citi Lazada Card |
S$10 | 4,400 Points | CASH10 |
| S$20 | 8,800 Points | CASH20 | |
| S$50 | 22,000 Points | CASH50 | |
| Citi PremierMiles Visa/Mastercard® | S$10 | 1,650 Miles | PMCASH10 |
| S$20 | 3,300 Miles | PMCASH20 | |
| S$50 | 8,250 Miles | PMCASH50 | |
| Citi SMRT Card | $10 | 10 SMRT$ | SMRT10 |
| $50 | 50 SMRT$ | SMRT50 | |
| $100 | 100 SMRT$ | SMRT100 | |
| Citi Cash Back+ Card | S$10 | S$10 Cash Back | CSHBK10 |
| S$20 | S$20 Cash Back | CSHBK20 | |
| S$50 | S$50 Cash Back | CSHBK50 |
| Click here for Citibank Cash Rebate Program full terms and conditions. | |||
| Click here to view rewards redemption channels available. |
Citi ThankYouSM Rewards
Vouchers & Other Rewards
With Citi ThankYouSM Rewards, discover a world of rewards with your Points or Miles. Shop & redeem for an incredible selection of merchandise from many of the world’s leading brands, gift vouchers and more.
Note:
Please be informed that with effect from 19 November 2023, the Merchandise and Shop at Partners (Apple Products and Amazon.com) redemption options on Citibank Online – Citi ThankYou Rewards Portal will be discontinued.
You can continue to redeem your Points/Miles into rewards you love. For more details on the rewards redemption options available, please visit the Citi Mobile App or Citibank website – Citi ThankYou Rewards page (www.citibank.com.sg/rewards)
We regret any inconvenience caused.
If you have questions regarding an existing redemption please be rest assured that you can continue to contact our CitiPhone Banking hotline at 6225 5225 from 8am to 8pm.
Click here for more information.
Learn more >
Apple Products
Get your hands on your favourite Apple products by redeeming your Points or Miles with Citi ThankYouSM Rewards. Turn your Points or Miles into things you love.
Note:
Discontinuation of Rewards Redemption Options
Please be informed that with effect from 19 November 2023, the Merchandise and Shop at Partners (Apple Products and Amazon.com) redemption options on Citibank Online – Citi ThankYou Rewards Portal will be discontinued.
You can continue to redeem your Points/Miles into rewards you love. For more details on the rewards redemption options available, please visit the Citi Mobile App or Citibank website – Citi ThankYou Rewards page (www.citibank.com.sg/rewards).
We regret any inconvenience caused.
If you have questions regarding an existing redemption please be rest assured that you can continue to contact our CitiPhone Banking hotline at 6225 5225 from 8am to 8pm.
Click here for more information.
Learn more >
Instant Points Transfer
BIG Rewards
Learn more >
Frequent flyer programme of AirAsia
Instantly transfer your Points or Miles to BIG Points directly on the BIG Rewards mobile app. Redeem your BIG Points for your next holiday!
Learn more >
Kris+
Learn more >
Lifestyle app of Singapore Airlines
Rewarding benefits and privileges from Kris+ awaits you. Instantly transfer your Points or Miles into KrisPay miles and redeem from an array of exciting rewards on Kris+.
Learn more >
GrabRewards
Learn more >
Loyalty programme of Grab
Instantly transfer your Points or Miles to GrabRewards Points with no extra hassle. Use your GrabRewards Points to offset your rides, food delivery and redeem for a range of exciting rewards on the Grab app!
Learn more >
Points Transfer
Transfer your rewards to airline miles or hotel points with our global airline and hotel loyalty programme partners.
Learn more >
Conversion Rate
| 25,000 Points |
|
10,000
airline miles/ hotel points |
| 10,000 Miles |
|
10,000
airline miles/ hotel points |
| Points Transfer Partners | Citi ThankYou Points | Citi Miles | Airline Miles/Hotel Points |
|---|---|---|---|
| Asia Miles | 25,000 | 10,000 | 10,000 Asia Miles |
| British Airways Executive Club | 25,000 | 10,000 | 10,000 Avios |
| Etihad Guest | 25,000 | 10,000 | 10,000 Guest Miles |
| Eva Air Infinity MileageLands | 25,000 | 10,000 | 10,000 Infinity MileageLands Miles |
| Flying Blue | 25,000 | 10,000 | 10,000 Flying Blue Miles |
| IHG Rewards Club | 25,000 | 10,000 | 10,000 IHG Rewards Club Points |
| Qantas Frequent Flyer | 25,000 | 10,000 | 10,000 Qantas Points |
| Qatar Airways Privilege Club | 25,000 | 10,000 | 10,000 Qmiles |
| Singapore Airlines KrisFlyer | 25,000 | 10,000 | 10,000 KrisFlyer Miles |
| Thai Airways Royal Orchid Plus | 25,000 | 10,000 | 10,000 Royal Orchid Plus Miles |
| Turkish Airlines Miles&Smiles | 25,000 | 10,000 | 10,000 Miles |
Shop with Points
Pay less for your Amazon purchases when you checkout with your Points or Miles and Citi Credit Cards instantly on Amazon.com. Simply enroll on Amazon.com to get started.
Note:
Discontinuation of Rewards Redemption Options
Please be informed that with effect from 19 November 2023, the Merchandise and Shop at Partners (Apple Products and Amazon.com) redemption options on Citibank Online – Citi ThankYou Rewards Portal will be discontinued.
You can continue to redeem your Points/Miles into rewards you love. For more details on the rewards redemption options available, please visit the Citi Mobile App or Citibank website – Citi ThankYou Rewards page (www.citibank.com.sg/rewards).
We regret any inconvenience caused.
If you have questions regarding an existing redemption please be rest assured that you can continue to contact our CitiPhone Banking hotline at 6225 5225 from 8am to 8pm.
Click here for more information.
Learn more >
Discontinuation of Citi ThankYou Rewards Portal
Please be informed that the following Citibank Credit Cardholders will no longer be able to perform any rewards redemptions, view rewards redemption history and Citi ThankYou Points expiry information via the Citibank Online – Citi ThankYou Rewards Portal with effect from:
- 21 January 2024 for Citi PremierMiles Cards and Citi Rewards Cardholders; and
- 25 February 2024 for Citi ULTIMA Card, Citi Prestige Card, Citi Platinum Card, Citi Clear Platinum Card, Citi Gold Card, Citi Classic Card, Citi Clear Classic Card, Citi Clear Card, Citi Business Card and Citi Corporate Cardholders.
After the effective date, the above mentioned Cardholders may continue to redeem their Citi ThankYouPoints/Miles into rewards via the Citi Mobile® App and refer to their relevant Citi Credit Card statement for expiry date information.
Citi SMRT Cardholders and Citi M1 Credit Cardholders can continue to redeem their SMRT$ and M1 Rebate on Citibank Online.
We regret any inconvenience caused.
If you have questions regarding an existing redemption, please rest assured that you can continue to contact our CitiPhone Banking hotline at 6225 5225 from 8am to 8pm.
New Features on Citi Mobile® App
A new experience of rewards right at your fingertips
Rewards Currency Bar
View all your rewards balances at a glance. Tap and see your card’s Rewards Dashboard.
Rewards Dashboard
See your rewards history and rewards redemption options, all in a single consolidated view.
Conveniently redeem for Pay with Points, Cash Rebate, Points Transfer or subscribe for automatic redemptions through Always Pay with Points.
Rewards History
Check on your rewards earned, redeemed and adjusted since your last statement.
FAQs
Pay with Points
What is Pay with Points?
Pay with Points is an instant gratification channel for rewards redemption where cardmembers can choose to pay for their purchase with their Rewards to enjoy savings. "Rewards" means Points, Miles, SMRT$, Rebates, Reward Points and Cash Back.
How does Pay with Points work?
Pay with Points SMS
- Pay for your purchases with your Citi Credit Card.
- An SMS will be sent to your registered mobile number along with a link for you to redeem for your transactions.
- Tap on the link and select the amount that you wish to redeem.
- Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account
- Login to the Citi Mobile App. Tap on your rewards balance on the top of the screen and open the Rewards Dashboard.
- Tap on "Pay with Points" or "Pay with Miles"
- Select the transactions you wish to redeem for. You can select up to 5 other transactions to redeem. Review and tap on "Pay with Points" or "Pay with Miles" to proceed with the redemption.
- Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
- Login to Citibank Online.
- Select a card and view your list of transactions.
- Click on "USE YOUR POINTS/MILES" at the bottom of the page.
- Select individual or multiple transactions to redeem for.
- Review the redemption details and complete the redemption.
- Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
- Download the latest AXS m-Station mobile app. Do ensure to secure your account with a passcode when you login.
- Go to the main navigation on the top left and select Settings -> Manage Payment Modes -> Pay with Credit Card Points -> Citi Pay with Points.
- Enter the last 4 digits of your credit card number and full mobile number, verify your OTP and you will be successfully enrolled.
- Pay for your bills, fines, top-ups or any other services available on AXS.
- After successful payment of an eligible transaction, your rewards balance will be shown along with the amount required to redeem.
- Enter the redemption amount, click on "Redeem" and that completes your transaction! A statement credit will be reflected in your next statement of account.
- Login to the Citi Mobile App. Tap on your rewards balance on the top of the screen and open the Rewards Dashboard.
- Scroll down to Always Pay with Points and select your favourite merchants to enroll for automatic redemptions.
- Select the amount limit and time period to redeem to complete the setup.
- Shop with your favourite merchants and enjoy automatic redemptions on your purchases. An email confirmation will be sent to you.
- A statement credit will be reflected in your next statement of account.
- Pay for your purchases with Samsung Pay.
- Tap on "Citi Pay with Points" notification.
- View & choose to redeem from the latest 10 transactions made in the last 30 days.
- Tap on "Redeem Now" to proceed.
- Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
What transactions are eligible for Pay with Points?
Pay with Points SMS
Eligible Transaction refers to the charge of Cardholder’s purchase at a PWP SMS Merchant to a Citi Card, with a Participating PWP SMS Merchant. "PWP SMS Merchants" refers to the merchants or category of merchants as listed at citibank.com.sg/pwp.
Pay with Points Online Eligible Purchases are retail purchases made using your Citi Card within 60 days of a Points/Miles redemption date. Temporary authorizations are not eligible for redemption under the Pay with Points service. A "retail purchase" means a purchase of any goods or services by the use of the card and may, at our reasonable discretion include or exclude any card transaction as may be determined by us. Retail purchases exclude annual cardmembership fees, interest, late payment charges, GST, cash advances, easy/ extended payment plans, income tax payments, bill payments (for example, payments via Citibank Online or via any other channel or agent (such as a third party agent for payment of bills) whether for bill payments or otherwise) and any other form of service / miscellaneous fees and such other transactions excluded from earning Points/Miles as set out in the relevant cardmember's agreement applicable to your Citi Card.
Pay with Points via Merchants Eligible Pay with Points via Merchants refers to the charge of Cardholder’s purchase at Eligible PWP Integrated Merchants to a Citi Card. "Eligible PWP Integrated Merchants" refer to the merchants listed on citibank.com.sg/pwp that have been integrated with Citi’s PWP Program.
Always Pay with Points Eligible Pay with Points via Merchants refers to retail purchases made using your Citi Card at the point of authorization with an Eligible Always PWP Merchant. "Eligible Always PWP Merchants" refers to the merchants as listed at citibank.com.sg/pwp.
Samsung Pay - Citi Pay with Points Eligible Transaction refers to the charge of Cardholder’s purchase at Participating Samsung Pay PWP Merchants to a Citi Card, where the transaction is made with Samsung Pay and you have the required Points/Miles for redemption. "Participating Samsung Pay PWP Merchants" refer to the merchants that accept Samsung Pay as a form of payment.
Pay with Points Online Eligible Purchases are retail purchases made using your Citi Card within 60 days of a Points/Miles redemption date. Temporary authorizations are not eligible for redemption under the Pay with Points service. A "retail purchase" means a purchase of any goods or services by the use of the card and may, at our reasonable discretion include or exclude any card transaction as may be determined by us. Retail purchases exclude annual cardmembership fees, interest, late payment charges, GST, cash advances, easy/ extended payment plans, income tax payments, bill payments (for example, payments via Citibank Online or via any other channel or agent (such as a third party agent for payment of bills) whether for bill payments or otherwise) and any other form of service / miscellaneous fees and such other transactions excluded from earning Points/Miles as set out in the relevant cardmember's agreement applicable to your Citi Card.
Pay with Points via Merchants Eligible Pay with Points via Merchants refers to the charge of Cardholder’s purchase at Eligible PWP Integrated Merchants to a Citi Card. "Eligible PWP Integrated Merchants" refer to the merchants listed on citibank.com.sg/pwp that have been integrated with Citi’s PWP Program.
Always Pay with Points Eligible Pay with Points via Merchants refers to retail purchases made using your Citi Card at the point of authorization with an Eligible Always PWP Merchant. "Eligible Always PWP Merchants" refers to the merchants as listed at citibank.com.sg/pwp.
Samsung Pay - Citi Pay with Points Eligible Transaction refers to the charge of Cardholder’s purchase at Participating Samsung Pay PWP Merchants to a Citi Card, where the transaction is made with Samsung Pay and you have the required Points/Miles for redemption. "Participating Samsung Pay PWP Merchants" refer to the merchants that accept Samsung Pay as a form of payment.
Who is eligible to use Pay with Points?
Pay with Points SMS
The Pay with Points SMS service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA, Citi M1, Citi Lazada and Citi Cash Back+ Cards, excluding Citi SMRT Cards issued by us
Pay with Points Online The Pay with Points Online service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA and Citi Lazada Cards, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
Pay with Points via Merchants The Pay with Points via Merchants service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA and Citi Lazada Cards, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
Always Pay with Points The Always Pay with Points service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, and Citi ULTIMA and Citi Lazada Cards, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
Samsung Pay - Citi Pay with Points The Samsung Pay – Citi Pay with Points service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA and Citi Lazada Cards, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
Pay with Points Online The Pay with Points Online service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA and Citi Lazada Cards, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
Pay with Points via Merchants The Pay with Points via Merchants service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA and Citi Lazada Cards, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
Always Pay with Points The Always Pay with Points service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, and Citi ULTIMA and Citi Lazada Cards, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
Samsung Pay - Citi Pay with Points The Samsung Pay – Citi Pay with Points service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA and Citi Lazada Cards, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
Can I use Pay with Points for a transaction if I don't have enough Rewards to cover the entire purchase?
Pay with Points SMS
Yes. However, this is only applicable for Partial Redemption, while meeting the minimum transaction amount that the customer can redeem.
Pay with Points Online No. Pay with Points Online is only available for full redemption for the full transaction amount
Pay with Points via Merchants Yes. However, this is only applicable for Partial Redemption, while meeting the minimum transaction amount that the customer can redeem (will be shown an error message if amount redeemed is below the minimum).
Always Pay with Points No. Always Pay with Points is only available for full redemption for the full transaction amount.
Samsung Pay - Citi Pay with Points No. Samsung Pay - Citi Pay with Points is only available for full redemption for the full transaction amount
Pay with Points Online No. Pay with Points Online is only available for full redemption for the full transaction amount
Pay with Points via Merchants Yes. However, this is only applicable for Partial Redemption, while meeting the minimum transaction amount that the customer can redeem (will be shown an error message if amount redeemed is below the minimum).
Always Pay with Points No. Always Pay with Points is only available for full redemption for the full transaction amount.
Samsung Pay - Citi Pay with Points No. Samsung Pay - Citi Pay with Points is only available for full redemption for the full transaction amount
What happens if I redeemed my Rewards for a statement credit using Pay with Points SMS, Pay with Points Online, Pay with Points via Merchants, Always Pay with Points or Samsung Pay - Citi Pay with Points then returned the purchase to or raised a dispute with merchant?
In case of merchant disputes, and in the event that a transaction is reversed by a merchant, the dollar transaction amount of the transaction, and not the Rewards used to pay for the transaction, will be credited back to your statement of account.
Do I still have to make the required minimum payment on my credit card account if I receive the statement credits from Pay with Points Yes, the required minimum payment reflected on your credit card statement must be paid in accordance with your Citi Card Agreement?
Yes, the required minimum payment reflected on your credit card statement must be paid in accordance with your Citi Card Agreement.
Do I still have to make the full payment on my credit card account if I receive the statement credits from Pay with Points SMS, Pay with Points Online, Pay with Points via Merchants, Always Pay with Points or Samsung Pay - Citi Pay with Points amounting to my current month's outstanding amount payable?
Yes, the full payment amount reflected on your credit card statement must be paid in accordance with your Citi Card Agreement. The statement credits will be reflected in your following month's credit card statement.
Cash Rebate
What is Cash Rebate?
It is a service that allows you to redeem cash rebate in blocks of $10 and up to $50 using your Rewards. Upon successful redemption, the cash rebate will be credited back to your next statement of account. "Rewards" means Points, Miles, SMRT$, Rebates, Reward Points and Cash Back.
How does Cash Rebate Work?
Cash Rebate SMS
- SMS to 72484: RWDSBAL<space> Last 4 digits of your card number
- You will receive an SMS reply with your Points balance.
- SMS to 72484: RWDS<space> Last 4 digits of your card number<space> <keyword>.
- Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account
- Login to Citi ThankYouSM Rewards.
- Selects "Cash Rebate" under "Vouchers and Cash" from the top main menu.
- Selects the amount of Cash Rebate to redeem for and complete the redemption.
- Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
- Login to the Citi Mobile App. Tap on your rewards balance on the top of the screen and open the Rewards Dashboard.
- Tap on "Cash Rebate"
- Key in the amount or use the slider to select the amount of Cash Rebate to redeem.
- Upon confirmation of successful redemption, a statement credit will be reflected in your next statement of account.
What are the cards eligible for this SMS redemption?
Cash Rebate SMS
The Cash Rebate SMS service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA, Citi SMRT, Citi Lazada and Citi Cash Back+ Cards, excluding Citi M1 Cards issued by us.
Cash Rebate Online The Cash Rebate Online service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA and Citi Lazada, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
Cash Rebate Online The Cash Rebate Online service is only available for the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige, Citi ULTIMA and Citi Lazada, excluding Citi SMRT, Citi M1 and Citi Cash Back+ Cards issued by us.
Can supplementary cardmembers perform a Cash Rebate redemption?
This service is not applicable for supplementary cardholders.
What are the available cash rebate amounts?
Cash Rebate is available in blocks of $10 and up to $50. For details, please refer to the Cash Rebate tab.
How much Cash Rebate can I redeem?
There is a limit of up to $50 per redemption. However, there is no limit to the number of times you can redeem. The amount of Cash Rebate you can redeem is also limited to the available Rewards balance you have.
Is the Cash Rebate transferrable to another card account?
No. Cash Rebate is not transferrable and will be credited to the credit card that you redeemed from.
Are there charges to use this service?
The Cash Rebate SMS and Cash Rebate Online service is free of charge. However, you shall bear any costs of mobile data or SMS costs incurred in the process of this service.
I've received an error/rejection message for my Cash Rebate SMS redemption.
You may receive an error or rejection SMS due to one of the following scenarios. Please check to ensure that you fulfil the criteria for Cash Rebate SMS:
-
Insufficient available Rewards:
- To enquire, SMS to 72484: RWDSBAL<space>Last 4 Digits Of Your Card Number
e.g. RWDSBAL 1234 -
Incorrect SMS format:
- Please ensure that your SMS follows the format below:
RWDS<space>Last 4 Digits of Your Card Number<space>CASH10
e.g. RWDS 1234 CASH10 -
Your mobile number may not be registered with the bank.
- Please call our 24 hour CitiPhone hotline at 6225 5225 to update your mobile number.
I am currently located overseas and would like to perform a Cash Rebate SMS redemption, am I still eligible?
Yes, you can make a Cash Rebate SMS redemption while overseas. Please send the SMS from your mobile phone number registered in Citibank's records. Do note that you may incur overseas SMS charges, please check with your mobile operator for more information.
- For Rewards balance enquiry: SMS to +65 9657 2484: RWDSBALL<space>Last 4 digit of card number.
- For Cash Rebate Redemption: SMS to +65 9657 2484: RWDSL<space>Last 4 digits of card number<space>CASH10
Shop with Points
What is Shop with Points at Amazon.com?
Shop with Points allows customers with an eligible Citi credit card to use available Points/Miles for eligible purchases at Amazon.com.
What is an eligible Citi credit card?
An "Eligible Citi credit card" means the Citi Platinum, Citi Rewards, Citi Clear Platinum, Citi Gold, Citi Classic, Citi Clear Classic, Citi Clear, Citi PremierMiles, Citi Business, Citi Corporate, Citi Prestige and Citi ULTIMA Cards, excluding Citi Lazada Cards issued by us.
How do I link my eligible Citi credit card to my Amazon.com account so that I can shop with points?
- Visit www.amazon.com/citi and click on "Get started". Login to your existing account or create a new account.
- Click on "Enroll a new rewards account".
- Key in your card information, address and postal code according to your Citi Credit Card billing address. Click on "Enroll" to complete your card linkage
Can I allow my card Account to be linked to my family members' respective Amazon.com accounts?
Yes. Your card account can be linked to multiple Amazon.com accounts. For the avoidance of doubt, if you allow your card account to be linked to multiple Amazon.com accounts, the respective Amazon account holders will be able to make purchases on Amazon.com using your available Points/Miles in your card account, your eligible Citi card itself, or a combination of both. By allowing your card account to be linked to multiple Amazon.com accounts, you will be deemed to have authorised all Amazon.com transactions effected on your card account regardless of the Amazon.com account used to make the purchase.
Will I be notified if my card account is linked to an Amazon.com account and if a transaction has been made at Amazon.com using my available Points/Miles and/or my card?
Yes. You will receive an email confirmation sent to your registered email addresses with Amazon.com and Citi notifying you each time your card account is successfully linked or de-linked from an Amazon.com account. You will also receive email notifications of any transaction made with your Points/Miles at Amazon.com.
Where can I see if my eligible Citi card account is linked to my Amazon.com account?
To see if your eligible Citi Card account is linked to your Amazon.com account, visit the Shop with Points page in your account at Amazon.com. For the avoidance of doubt, you will not be able to see if your eligible Citi Card account has been linked to any other Amazon.com accounts that are not under your name.
How do I de-link my eligible Citi card account from my Amazon.com account?
In order to de-link your eligible Citi card account from your Amazon.com account, you will need to go to the Shop with Points page in your Amazon.com account. Click "Unenroll" to de-link your Citi card account.
Is there a fee to use Points/Miles at Amazon.com?
There is no fee to use Shop with Points at Amazon.com.
How do I Shop with Points using cards issued outside the US?
- When shopping at Amazon.com with a card issued outside the US, select the amount of Points/Miles you want to use by inputting the US Dollar value in the box labeled "Use Citi ThankYou Rewards" at checkout.
- Additionally, when using Shop with Points to make a partial payment, the 'cash' portion of the payment that is charged to your Credit Card will be in USD
Why did I receive an error message when I was trying to enroll?
During the enrolment process, the Postal code keyed in should be the same as your Citi Credit Card billing address (postal code).
Will my Points/Miles balance be automatically updated in both my Citi card account and my Amazon.com account once I use points/miles?
If you order an eligible item at Amazon.com using Points/Miles, your Points/Miles balance in your relevant Citi card account may not reflect your pending orders until the date the order is shipped.
Can I use Points/Miles in my Citi card account to pay for a portion of my Shop with Points order at Amazon.com?
Items eligible for Shop with Points at Amazon.com can be purchased using your Points/Miles, your eligible Citi credit card linked to Shop with Points at Amazon.com, an Amazon.com gift card, an Amazon Payments Stored Value account or any combination of the above.
Are there any products I am unable to buy using Shop with Points at Amazon.com?
Amazon.com may restrict the use of points for purchases of certain items at Amazon.com, and these items may change at any time. Items that may not be purchased using Shop with Points at the date of publication include some digital downloads such as music and movies, Kindle downloads, Subscribe and Save items, AmazonLocal items, AmazonFresh purchases, or orders containing Pre-order items. Shop with Points cannot be used on any other Amazon site such as MyHabit.com or Zappos.com. Additionally, you may not use 1-Click to purchase products when placing an order using Shop with Points.
Can I return merchandise that I purchased at Amazon.com with my Points/Miles?
Purchases made with your Points/Miles at Amazon.com follow Amazon's standard return policies. Please visit the Returns and Refunds page at Amazon.com for more information.
Citi ThankYouSM Rewards
What is Citi ThankYou Rewards?
Citi ThankYou Rewards is a loyalty program that lets you redeem your Points/Miles/Reward Points for rewards, including merchandise, travel, vouchers, points transfer and even cash rebates to your Citibank credit card account.
Please note that the billing of the administrative fee may be split up into separate charges under the description of “<Name of Points Transfer Participating Loyalty Program>” and “GST on Miles Transfer Fee” and may be billed in different statements of account.
Please note that the billing of the administrative fee may be split up into separate charges under the description of “<Name of Points Transfer Participating Loyalty Program>” and “GST on Miles Transfer Fee” and may be billed in different statements of account.
Am I eligible to participate in Citi ThankYou Rewards?
If you hold one of the following Citibank credit cards, you are automatically enrolled in Citi ThankYou Rewards.
- Citi Rewards World Mastercard® / Visa Signature Card
- Citi Lazada Card^
- Citi Clear Mastercard / Visa Card
- Citi Silver Mastercard / Visa Card
- Citibank Corporate Card
- Citi Gold Visa Card
- Citi Affinity Gold Visa Card
- Citi Business Visa Card
- Citi Platinum Mastercard / Visa Card
- Citi Ultima Card
- Citi Prestige Card
- Citi PremierMiles Mastercard / Visa Card*
Why can't I redeem my available Points/Miles/Reward Points?
If you have closed your Citibank credit card account, your Points/Miles/Reward Points Balance will be forfeited immediately.
If you have additional questions about your Citibank credit card account, please contact CitiPhone at 62255225.
If you have additional questions about your Citibank credit card account, please contact CitiPhone at 62255225.
How is my information in Citi ThankYou Rewards connected to my Citibank credit card account?
Information in your Citi ThankYou Rewards profile, such as address, email and phone number, comes from the information you provided at account opening. To update any of your personal information, please go to Citibank Online at www.citibank.com.sg or contact CitiPhone at 6225 5225. It may take up to one day for the changes to be reflected on your Citi ThankYou Rewards profile.
Where do I find my Points/Miles/Reward Points balance?
Once signed in to Citi ThankYou Rewards, go to "Home," then "My Account," and then "Points Balance," or "Miles Balance".
How can I redeem my Points/Miles/Reward Points?
Depending on the Citi ThankYou Rewards features eligible for your card, Points/Miles/Reward Points can be redeemed for a wide range of products and experiences that include merchandise, vouchers, travel, cash rebates, credit card annual fee reversals and even donations to charity. Explore all the options available to you on the Citi ThankYou Rewards site.
There are several ways you can browse and redeem Points/Miles/Reward Points for rewards online:
There are several ways you can browse and redeem Points/Miles/Reward Points for rewards online:
- The homepage presents all of the categories available to you. Simply select the type of reward you're interested in to see what Citi ThankYou Rewards has to offer.
- Browse by specific Points/Miles/Reward Points ranges, categories, or brands.
- Use the search tool to find specific items in the collection.
- Add any desired item to your Shopping Cart. From there, you can place your order
How long after I make a purchase with my Citibank credit card will it take for my Points/Miles/Reward Points to appear in my rewards balance?
Points/Miles/Reward Points received on eligible new purchases will appear in your rewards balance within 24 hours of being posted to your Citibank credit card account. Special bonus Points/Miles/Reward Points may take 1 to 2 additional billing cycles to appear (approximately 30-60 days).
Do Points or Miles expire?
For Citi Lazada, Gold, Platinum, Visa Signature and WORLD Mastercard cardmembers (excluding Business/ Corporate Gold cardmembers), Points/Reward Points are valid for a period of 60 Months.
For Citi Prestige Card, Citi Ultima Card, Citi PremierMiles Card, Points and Miles do not expire.
For all other cards, Points are valid for a period of 12 Months.
For Citi Prestige Card, Citi Ultima Card, Citi PremierMiles Card, Points and Miles do not expire.
For all other cards, Points are valid for a period of 12 Months.
What does Adjusted/Forfeit/Redeemed Points/Miles/Reward Points mean?
Redeemed points are the Points/Miles/Reward Points you have already used to redeem for rewards and have been deducted from your Points Balance.
Adjusted Points/Miles/Reward Points will appear in your rewards Balance following a resolution in the rare case that you make a return, or have a problem with a reward you received, or if there was a mistake in the way your Points/Miles/Reward Points were calculated/awarded.
Forfeited Points/Miles/Reward Points will no longer be available for redemption in instances where the Citibank credit card account tied to Citi ThankYou Rewards has been closed at your request, or canceled by Citibank due to delinquency, before such Points/Miles/Reward Points were redeemed.
Adjusted Points/Miles/Reward Points will appear in your rewards Balance following a resolution in the rare case that you make a return, or have a problem with a reward you received, or if there was a mistake in the way your Points/Miles/Reward Points were calculated/awarded.
Forfeited Points/Miles/Reward Points will no longer be available for redemption in instances where the Citibank credit card account tied to Citi ThankYou Rewards has been closed at your request, or canceled by Citibank due to delinquency, before such Points/Miles/Reward Points were redeemed.
Where do I find my Order History?
Your order history is located under the My Account section. There may be more than one status that applies to your order:
- In Process: Your order has been placed.
- Order Accepted: Your order was accepted and sent to the supplier.
- Shipped: Your order was shipped from the supplier.
- Cancelled: Your order has been cancelled or rejected by Citi ThankYou Rewards.
- Returned: Your order has been returned
Are there additional charges if I request a CitiPhone agent to make the redemption on my behalf?
Yes, 600 Points/Miles/Reward Points will be charged for each item (merchandise/vouchers/cash rebate) redeemed through Citiphone. This 600 Points/Miles/Reward Points will not be charged if redemption is made via the Citi ThankYou Rewards Program redemption website.
Are there any delivery costs for merchandise rewards?
Generally, standard delivery and handling costs are included in the total cost in Points/Miles/Reward Points of your reward. The total number of Points/Miles/Reward Points required for redemption will be displayed during the checkout process. If the item is procured from the United States, the cost of the international shipping in Points/Miles/Reward Points may be detailed separately at checkout.
How are the rewards sent to me?
Merchandise rewards and vouchers are sent via normal post. Items sent from the United States will be delivered via common courier. For charity, Cash Rebate and other rewards that does not need to be shipped, you will be notified during checkout when you or the designated charity will receive the reward.
If my reward needs to be sent, when will it be delivered?
Delivery times for items shipped from the United States vary by product and supplier. Estimated time for most items to be sent out from the supplier would at the minimum, take 3 to 4 weeks from the date of redemption to reach you.
Physical rewards vouchers shipped from Singapore will be sent via normal post to you and would at the minimum, take 7 working days, whilst delivery of electronic rewards vouchers would at the minimum take 5 working days.
Physical rewards vouchers shipped from Singapore will be sent via normal post to you and would at the minimum, take 7 working days, whilst delivery of electronic rewards vouchers would at the minimum take 5 working days.
Can I send my rewards to an address other than my billing address?
No, all rewards can only be sent to your card billing address.
How long are my reward vouchers valid for?
All Citibank rewards vouchers are valid for a period of 3 months from the date of issuance unless otherwise specified.
What do I need to do to collect my rewards?
You will need fill in your credit card number and sign on your Citibank Reward voucher before presenting it at the respective shop or redemption outlet to claim your reward. Any incomplete rewards voucher will not be accepted.
Where can I collect my rewards?
Your rewards can be collected at the venue specified either on Citi ThankYou Rewards or on the voucher itself.
Can I cancel my redemption?
Once submitted, all redemptions are final and may not be cancelled.
If a merchandise reward is damaged when you receive it, please call CitiPhone within 5 days to report the damage to organize a return of the merchandise reward.
If a merchandise reward is damaged when you receive it, please call CitiPhone within 5 days to report the damage to organize a return of the merchandise reward.
Do the merchandise rewards have warranties?
Products and services will carry their manufacturer's warranty. We give no warranty with respect to rewards and furthermore are not responsible for the fulfilment of warranties.
What is Points Transfer?
Points Transfer is a feature that allows you to easily transfer your Points/Miles/Reward Points to participating travel loyalty programs. From airlines to hotels, Points Transfer gives an added dimension of value and flexibility to your Points/Miles/Reward Points.
There is a wide range of participating travel loyalty programs within Citi ThankYou Rewards. Sign on to Citi ThankYou Rewards and select "Travel" then "Points Transfer" to see the current participating travel loyalty programs available to you.
There is a wide range of participating travel loyalty programs within Citi ThankYou Rewards. Sign on to Citi ThankYou Rewards and select "Travel" then "Points Transfer" to see the current participating travel loyalty programs available to you.
How can I transfer Points/Miles/Reward Points?
Once on the Citi ThankYou Rewards site:
- Select the participating travel loyalty program you want to transfer Points/Miles/Reward Points to.
- Select the number of Points/Miles/Reward Points you want to transfer.
- Confirm and accept the terms and conditions.
Can Points Transfer requests be canceled?
No. Points Transfer requests cannot be cancelled or reversed. Once your Points Transfer redemption is submitted, the Points/Miles/Reward Points may not be converted or transferred back.
Do the Points/Miles/Reward Points that I transfer expire, have blackout dates, or any other restrictions?
The Points/Miles/Reward Points that you transfer become subject to the terms and conditions of the applicable participating travel loyalty program that you transferred your Points/Miles/Reward Points to. Once transferred, please check with the applicable participating travel loyalty program for more details.
Are there any restrictions on the amount of Points/Miles/Reward Points or number of times I can transfer?
There may be specific minimum thresholds for individual participating travel loyalty programs. Sign on to Citi ThankYou Rewards to see the current minimum Points Transfer requirements by participating travel loyalty program by clicking on "Points Transfer".
Is there a fee to transfer Points/Miles/Reward Points?
An administrative fee of SGD27 (inclusive of GST)* will be charged for each Points Transfer. This Fee is waived for Points Transfer from a Citi ULTIMA Card.
Please note that the billing of the administrative fee may be split up into separate charges under the description of “<Name of Points Transfer Participating Loyalty Program>” and “GST on Miles Transfer Fee” and may be billed in different statements of account.
Please note that the charging of the administrative fee based on the applicable date will be at the point of processing of the Points Transfer request, which is generally 2-3 business days after the Points Transfer request is made (ie. if the Points Transfer request is made on 31 December 2023, the administrative fee will be processed on or around 3 January 2024 and the administrative fee will be SGD27.25 (inclusive of GST)).
*Please be informed that with the increase in GST rate from 8% to 9% with effect from 1 January 2024, the administrative fee on Points Transfer processed from 1 January 2024 will be revised to SGD27.25 (inclusive of GST).
Please note that the billing of the administrative fee may be split up into separate charges under the description of “<Name of Points Transfer Participating Loyalty Program>” and “GST on Miles Transfer Fee” and may be billed in different statements of account.
Please note that the charging of the administrative fee based on the applicable date will be at the point of processing of the Points Transfer request, which is generally 2-3 business days after the Points Transfer request is made (ie. if the Points Transfer request is made on 31 December 2023, the administrative fee will be processed on or around 3 January 2024 and the administrative fee will be SGD27.25 (inclusive of GST)).
*Please be informed that with the increase in GST rate from 8% to 9% with effect from 1 January 2024, the administrative fee on Points Transfer processed from 1 January 2024 will be revised to SGD27.25 (inclusive of GST).
When will my airline miles or hotel points be posted to my loyalty program member account after I complete a transfer?
Airline miles or hotel points will be posted to the applicable participating travel loyalty program within 5-7 days, except for Etihad Guest and Thai Airways Royal Orchid Plus, which will be posted within 14 business days.
Can Points/Miles/Reward Points be transferred to a participating travel loyalty program account that is not under my name?
No. The first and last names on both your Citibank credit card account and the participating travel loyalty program account must match in order to complete a Points Transfer redemption.
How can I use my Points/Miles/Reward Points to redeem instantly for flights/hotels?
You can access the travel center via Citi ThankYou Rewards. Once logged in, go to "Travel" to redeem for airline tickets, hotel accommodations, car rentals, cruises, travel packages and destination activities/excursions.
The travel service provider for Citi ThankYou Rewards is Connexions Loyalty Travel Solutions LLC. The travel rewards offered on Citi ThankYou Rewards are fulfilled by Connexions.
The travel service provider for Citi ThankYou Rewards is Connexions Loyalty Travel Solutions LLC. The travel rewards offered on Citi ThankYou Rewards are fulfilled by Connexions.
What types of travel can I redeem my Points/Miles/Reward Points for?
Travel includes airline tickets, hotel accommodations, car rentals, cruises, travel packages and destination activities/excursions.
The travel service provider for Citi ThankYou Rewards is Connexions Loyalty Travel Solutions LLC. The travel rewards offered by Citi ThankYou Rewards are fulfilled by Connexions.
The travel service provider for Citi ThankYou Rewards is Connexions Loyalty Travel Solutions LLC. The travel rewards offered by Citi ThankYou Rewards are fulfilled by Connexions.
How do I use my Points/Miles/Reward Points to book travel?
Travel Reward reservations must be made through the CitiPhone or online at Citi ThankYou Rewards. To book online click on theTravel tab at the top menu of the site.
All Travel Rewards are subject to availability and restrictions of the relevant travel supplier.
All Travel Rewards are subject to availability and restrictions of the relevant travel supplier.
Why did the number of Points/Miles/Reward Points required for my travel search change within minutes while I was processing my redemption?
Travel pricing in Points/Miles/Reward Points is quoted through a real-time system. Pricing and availability cannot be guaranteed until the redemption is completed. Since many other agencies and airlines are pulling from the same inventory, changes to availability and price can be frequent.
Are there restrictions or blackout dates for travel redemptions?
No, there are no blackout dates. This means you have the freedom to travel anytime of the year - even during the holidays, as long as there is availability presented to you when you conduct your search.
For travel rewards the following rules apply:
For travel rewards the following rules apply:
- There are no blackout dates.
- Taxes, fees and surcharges are included in the number of Points/Miles/Reward Points required and are subject to change without notice.
- Flights may be non-stop, direct, or involve a change of planes. They may also be one-way flights.
- Flights do not have to be exact roundtrips. Flights into and out of different airports are permitted.
- Airline, hotel, car rental, travel package, cruise and activity/excursion company participation may vary from market to market.
- Travel must be completed by the expiration date indicated on the travel document.
- Travel reward reservations cannot be separated.
- All reservations must be made outside of 24 hours prior to departure. Reservations cannot be accepted within 24 hours of departure
Are taxes and surcharges included in the Points/Miles/Reward Points total for travel redemptions?
Taxes, tax charges, and/or surcharges are included. Luggage fees and other incidental fees are not included.
May I add a traveler to my itinerary?
Yes, you can use your Points/Miles/Reward Points to redeem for a travel redemption for someone other than yourself.
Once an itinerary is confirmed and booked, additional travelers will require separate itineraries. Reservations not made on the same itinerary are subject to availability and Point or Miles price levels at time of booking.
Travel may not be booked online for minors traveling unaccompanied by an adult. Please contact CitiPhone for assistance with unaccompanied passengers under 18 years old.
All airline-imposed unaccompanied minor fees apply and will be at your expense.
Once an itinerary is confirmed and booked, additional travelers will require separate itineraries. Reservations not made on the same itinerary are subject to availability and Point or Miles price levels at time of booking.
Travel may not be booked online for minors traveling unaccompanied by an adult. Please contact CitiPhone for assistance with unaccompanied passengers under 18 years old.
All airline-imposed unaccompanied minor fees apply and will be at your expense.
Can I book a same day reservation?
All travel redemptions must be made at least 24 hours prior to departure.
What if I need to cancel my travel reservation?
Please contact CitiPhone to edit or cancel a travel reservation. There may be a penalty or change fee for travel reservation edits or cancellations. The travel representative will advise you of all fees for changes or cancellations when you call to edit or cancel your reservation.
What if I don't have enough Points/Miles/Reward Points for the trip I want?
You have the option of paying for part of your trip with Points/Miles/Reward Points and the remaining balance with your Citibank credit card.
Can I combine my Points/Miles/Reward Points with frequent flyer miles for air travel?
No. Unfortunately, you can't combine Frequent Flyer Miles with Points/Miles/Reward Points to complete a travel redemption.
Will I receive a ticket in the mail for my travel reward redemption?
Airlines tickets will be issued as e-tickets unless paper tickets are required by the airline. For travel redemptions made online at Citi ThankYou Rewards, electronic confirmation and documentation will be sent to the email address displayed at checkout. If paper tickets are required they will be sent via a traceable carrier. For other travel rewards such as travel and cruise packages, travel documents will be sent to the address provided at checkout.
What if I have specific questions related to my upcoming travel booking?
For any specific questions regarding seat assignments, meal options, or specific requirements or information about travel please contact the airline, hotel or car rental agency you have booked with directly. If you need to edit or cancel your reservations please contact CitiPhone.
Apple Products
How do I redeem for Apple products using my Points/Miles?
To browse and redeem for Apple products, please visit Apple Products under the Shop at Partners tab in the main menu of the Citi ThankYou Rewards website.
Is there a separate checkout cart for Apple products?
Yes, your Apple products added to cart will need to be checked out separately via the Apple Products page.
Is Citi the reseller of Apple products?
No, Citi is not the seller or supplier of the products and/or services which are featured on the Apple Products page. Apple Product page is operated and managed by Bridge2 Solutions to facilitate redemption/purchase of products from Apple South Asia Pte. Ltd by Citi customers.
Can I use my Citi Credit Card to pay for my Apple product redemption?
You can use a combination of Points/Miles and your Citi credit card to redeem for Apple products. There may be a minimum Points/Miles redemption requirement.
Can I cancel or amend my redemption?
Once submitted, all redemptions are final and may not be cancelled or amended.
Can I return Apple products that I have redeemed?
If the item you've received is incorrect, defective, or was damaged in transit, you can request a return by calling CitiPhone banking. For eligible products, you have up to 14 calendar days from the time your package is shipped to initiate a return. Please ensure that the item you are returning is repackaged with all the cords, adapters and documentation that were included when you received it. Please note that engraved products cannot be returned.
What warranty is included with the Apple products?
All Apple products redeemed come with the standard warranty as per Apple policies. If you wish to purchase extended warranty, visit apple.com.sg to find out more. Please retain the packing slip that comes with your product as a proof of purchase.
I am located overseas, why can’t I check out?
Apple products are available only to Citi cardmembers who have a registered billing address in Singapore. Shipments to PO Box addresses or addresses outside of Singapore is not allowed.
Can I deliver my Apple product to an alternate address?
No, all redemption items can only be delivered to your Citi registered billing address.
What is the delivery timeline for Apple Products?
Apple products should be shipped out within the Shipping Availability estimate provided at the time of your order. Delivery is estimated to occur 1 to 7 working days after the item is shipped out. Items will be delivered between 9am and 6pm Monday – Friday to business addresses and between 9am and 9pm Monday – Saturday for residential addresses. Orders with multiple items may ship separately. Separate Order Shipment emails may be received.
I’m facing a technical issue with my Apple product, who do I contact?
If you are having trouble with your new Apple product, please visit apple.com.sg for Online Support or contact AppleCare Technical Support.
Note:
This FAQ, is informational only and if there is any inconsistency between this FAQ and the Citi ThankYou Rewards Programs Terms and Conditions, the latter will prevail. (As of August 2021)
This FAQ, is informational only and if there is any inconsistency between this FAQ and the Citi ThankYou Rewards Programs Terms and Conditions, the latter will prevail. (As of August 2021)
Important Information:
With effect from 1 October 2020, Instant Citi Rewards Redemption, which is a service where you can instantly redeem your Points/Miles at the point-of-sale terminals of participating merchants, will be terminated. Please refer to www.citibank.com.sg/rewards for other rewards redemption channels available.
Click here for Citi ThankYou Rewards Program Terms and Conditions.
Points refer to the Points earned on Citi Classic, Citi Gold, Citi Platinum, Citi Rewards and Citi Prestige credit cards or the Ultima Dollars earned on Citi ULTIMA credit cards.
Miles refer to the Citi Miles earned on Citi PremierMiles Credit Cards.
Rebates refer to the Citi M1 Rebates earned on Citi M1 Cards only and will be eligible for Pay with Points via SMS only.
Reward Points refer to the Reward Points earned on Citi Lazada Cards only and will be eligible for Pay with Points via SMS and Cash Rebate via SMS only.
SMRT$ refer to the SMRT Dollars earned on Citi SMRT Cards only and will be eligible for Cash Rebate via SMS only.
Cash Back refer to the Cash Back Dollars earned on Citi Cash Back+ Cards only and will be eligible for Pay with Points via SMS and Cash Rebate via SMS only.
An administrative fee of SGD27 (inclusive of GST)* will be charged for each Points Transfer. Please note that the billing of the administrative fee may be split up into separate charges under the description of “<Name of Points Transfer Participating Loyalty Program>” and “GST on Miles Transfer Fee” and may be billed in different statements of account.
Please note that the charging of the administrative fee based on the applicable date will be at the point of processing of the Points Transfer request, which is generally 2-3 business days after the Points Transfer request is made (ie. if the Points Transfer request is made on 31 December 2023, the administrative fee will be processed on or around 3 January 2024 and the administrative fee will be SGD27.25 (inclusive of GST)). The administrative fee is only waived for Points Transfer for Citi ULTIMA Cards. For Instant Points Transfer, the administrative fee is waived for all eligible Citi Cards.
*Please be informed that with the increase in GST rate from 8% to 9% with effect from 1 January 2024, the administrative fee on Points Transfer processed from 1 January 2024 will be revised to SGD27.25 (inclusive of GST).