CONTACT US

You can register online for Internet Banking in 5 easy steps:

To start the process click on 'First Time User - Register' on www.citibank.com.sg.

• Select the card type you are registering. If you are registering 2 cards, please just choose one of them, the other cards will be automatically linked to the newly created account.
• Read and accept our Terms and Conditions.
• Enter the required details on the screen, please keep your card and phone near you - at this stage you will be asked to enter a One-Time PIN (OTP) that you will receive on the mobile number you have registered with us.
• Create a User ID and Password.
• You will receive a confirmation of registration via email.

You may view our step by step registration guide here.

a) Citibank Online

To obtain a new online security device, simply sign on to Citibank Online and click on Messages to compose a mail. You can select on 'Request for Online Security Device', write your message, and click on 'Submit' to send it to us. Please allow 5-7 business days for delivery of Online Security Device.

b) Branch

Alternatively, you may visit our full banking branch to obtain an OSD.

a) Citibank Online

• Sign on with your User ID and Password
• Click on 'Services' > 'My Profile'
• Click on 'Change ATM PIN' on the left menu
• Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed
• Select the card which you want to change PIN
• Enter 6-digit New PIN and re-enter the New PIN
• Click 'CHANGE PIN' to proceed

b) Citi Mobile^® App

• Launch 'Citibank SG' mobile application on your mobile.
• Sign on with your User ID and Password.
• Open the side menu and go to 'Manage Your Card' and select 'Reset ATM / Credit Card PIN'. You can create your new PIN which will be activated instantly
• Please Enter your Citi Mobile^® login password and click 'Continue'
• Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed
• Select the card which you want to change PIN
• Enter 6-digit New PIN and confirm the New PIN

Click 'Continue' to proceed

c) Self-service Phone Banking

Please have your Telephone PIN (TPIN) ready to change your PIN:

• Call our 24-hour self-service hotline at +65 6225 5225
• Enter your NRIC, 16 (VISA & MASTERCARD) or 15 (AMEX card member) digit card number or 10 digit customer number
• Select option 3 from the Main Menu
• Follow the interactive voice response instructions and enter the details requested

• You may have forgotten your User ID. To retrieve your User ID, please click on 'Forgot your User ID' on www.citibank.com.sg
• You may have forgotten your password. To reset your password, please click on 'Forgot your password' on www.citibank.com.sg
• Your online credentials may have been disabled due to exceeded attempts on the One-Time PIN (OTP).

To unlock your credentials, please kindly call our CitiPhone Banking hotline at +65 6225 5225.

You may view our visual FAQ here.

If you are unable to perform a Citibank Global Transfer, please contact the beneficiary bank to ensure that the account is in a healthy status and that the attempted transfer is within your beneficiary's incoming limit.

If the issue persists, please kindly call our CitiPhone Banking hotline at +65 6225 5225

Global View of account only applies to participating countries as follows:

Australia, China, Hong Kong, India - NRI, Indonesia, Malaysia, Philippines, Taiwan, Thailand, United Arab Emirates, United Kingdom, USA and Vietnam.

Otherwise, you may have already added the same destination country previously.

a) Citibank Online

• Sign on with your User ID and Password
• Go to 'My Citi' tab. Click on 'Recent Transactions' which is under the Citibank account you want to check. View your transactions from the view window.

b) Citi Mobile^® App

• Launch 'Citibank SG' mobile application on your mobile.
• Sign on with your User ID and Password.
• Click on the account. Enter your OTP (One-Time-PIN) generated using your OSD (Online Security Device) or send an SMS OTP to your registered mobile number.

c) Self-service Phone Banking

With CitiPhone Banking, you can retrieve up to 10 of your most recent transactions.

• Call our 24-hour self-service hotline at +65 6225 5225
• Enter your NRIC, 16 (VISA & MASTERCARD) or 15 (AMEX card member) digit card number or 10 digit customer number
• Select option 1 from the Main Menu
• Follow the interactive voice response instructions and enter the details requested. Once your balance has been announced, you will have an option to retrieve your recent activities.

Simply have your Telephone PIN (TPIN) on hand, and then follow:

• Call 6225 5225
• Enter your NRIC, 16 or 15 digit (AMEX card member) card number or 10 digit customer number
• Select option 2 from the Main Menu
• Select option 2 for Bill Payment (You will be required to add and activate your payee in Citibank Online first)
• Enter your 6-digit Telephone PIN (TPIN)
• IVR (Interactive Voice Response) will read the last 3 digits of the billing account which you have set up in Citibank Online. Select the account to pay.
• Enter the amount in dollars and cents, leaving out the decimal point.
• Before completing the transaction, we will announce the details that you have entered, this is to verify that they are correct.
• You can also pay your bills and perform other transactions with Citibank Online.

eStatements can be accessed in your registered mail box or through the Citi Mobile® App/Citibank Online. To view your eStatements via the Citi Mobile® App, you can log in and select your bank/credit card account. Tap on “Statement” and you can view a snapshot of your statement or view it in the form of a PDF. You can even choose to view your statement from a specified time period. Alternatively, you can log in to Citibank Online, click “Download recent statements” from the Quick Tasks option on the right side of the screen, and select the statement for the relevant time period you would like to view.

a) Citibank Online

• Sign on with your User ID and Password
• Click 'Payments & Transfers' tab
• Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed.
• You will need to set these account details up in the first instance by clicking on 'Add Payee' and choosing the payee type as 'Citibank Accounts (Local)'
• Enter Payee Name, Payee Nickname, Account Number and Additional Notes
• Click 'Next' and 'Confirm' to proceed
• You will be required to enter Transaction Authorization code using the Online Security Device (OSD). Once you have successfully entered the code, the payee will be added. Any account you set up online will be available in Citi Mobile^® App.
• Select the Citibank account which you want to make payment to
• Select your Citibank account which you want to make payment from
• Enter the amount you want to pay
• Click 'Next' to proceed

Click here for more information.

b) Citi Mobile^® App

• Launch 'Citibank SG' mobile application on your mobile
• Sign on with your User ID and Password (You will be required to add and activate your payee first)
• Open the side menu and go to 'Payment & Transfer'
• Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed
• Click 'Select Source Account' and choose an account where you want to make payment from
• Click 'Select Destination' and choose an account where you want to make payment to
• Enter the amount you want to transfer
• Click 'Transfer Type' and choose from the list
• Input the notes (optional) for your own reference
• Click 'Purpose of Transfer' and select the purpose from the list
• Click 'Next' to proceed
• Click 'Confirm' to complete the transfer

a) Citibank Online

• Sign on with your User ID and Password
• Click 'Payments & Transfers' tab
• Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed.
• selecting an account under 'Electronic Transfers (GIRO/ MEPS/ FAST)'
• You will need to set these account details up in the first instance by clicking on 'Add Payee' and choosing the payee type as 'Electronic Transfers (GIRO/ MEPS/ FAST)'
• Enter Payee Name, Payee Nickname, Account Number and Additional Notes
• Click 'Next' and 'Confirm' to proceed
• You will be required to enter Transaction Authorization code using the Online Security Device (OSD). Once you have successfully entered the code, the payee will be added. Any account you set up online will be available in Citi Mobile^® App.
• Select the account which you want to make payment to
• Select your Citibank account which you want to make payment from
• Enter the amount you want to pay
• Choose Payment method and click 'Next' to proceed

Click here for more information.

b) Citi Mobile^® App

• Launch 'Citibank SG' mobile application on your mobile
• Sign on with your User ID and Password (You will be required to add and activate your payee first)
• Open the side menu and go to 'Payment & Transfer'
• Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed
• Click 'Select Source Account' and choose an account where you want to make payment from
• Click 'Select Destination' and choose an account where you want to make payment to
• Enter the amount you want to transfer
• Click 'Transfer Type' and choose from the list
• Input the notes (optional) for your own reference
• Click 'Purpose of Transfer' and select the purpose from the list
• Click 'Next' to proceed
• Click 'Confirm' to complete the transfer

c) Self-service Phone Banking

Simply have your Telephone PIN (TPIN) on hand, and then follow:

• Call our 24-hour self-service hotline at +65 6225 5225
• Enter your NRIC, 16 (VISA & MASTERCARD) or 15 (AMEX card member) digit card number or 10 digit customer number
• Select option 2 from the Main Menu
• Follow the interactive voice response instructions and enter the details requested You will be required to add and activate your payee in Citibank Online first.

Once your balance has been announced, you will have an option to retrieve your recent activities.

When you are performing the transfer via 'Payments & Transfers', please ensure the full FX contract reference is indicated in this format 'XXXXXXXXXXFXCTXXXXXX'

If you are performing the transfer via our secured message, please ensure the FX contract reference is indicated in this format 'FXCTXXXXXX'

• To reset your eStatement password, log in to Citibank Online and Click 'Services' > 'My Profile'
• Select E-STATEMENTS AND E-ADVICES' from the left menu, followed by 'Enroll/Edit e-statement'
• Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed
• Click 'Edit' and key in your desired new password at the bottom of the page and click 'Next' and 'Confirm'.

A confirmation will be displayed and the new password will apply for the next statement of account sent to your registered email address.

Investment/ Insurance Feedback

Your feedback is very important to help us seek opportunities for continuous improvements and to meet your needs on the products and services that we offer.

If you would like to share with us your concerns or feedback relating to investment/insurance products or services received form the Bank, please call our CitiPhone Banking (65) 6225 5225 between 8a.m. to 8p.m. or email us at customerservice@citibank.com.sg, Your feedback will be handled and reviewed by an independant investigation unit within the Bank

• Upon receipt of your feedback, an email acknowledgment will be provided to you within 2 business days.
• Our officers may reach out to you to gather more information related to your feedback.
• We will keep you informed of the investigation status within 20 business days from the receipt of your feedback.
• In the event more time is required for the investigation, we will keep you updated on the progress of the investigation.
• The Bank’s final investigation outcome will be provided in a written response to you.
• If despite our best efforts, you believe that we have not addressed your concerns, you may seek assistance from the Financial Industry Disputes Resolution Centre (“FIDReC”). More information is available on www.fidrec.com.sg.

You may change your contact details via Citibank Online. Click here for step by step directions.