Introducing a new
Priority Pass Lounge digital experience

Please check your Citi Mobile^® App 2 weeks after the approval of your Citi Prestige Card for your unique invitation code to start your registration for your Digital Membership.

No, you cannot continue to utilise your physical Priority Pass Card after registering for a digital account. Please take note that all physical Priority Pass Cards will be deactivated after 31 October 2022.
Customers who would like to continue to enjoy the benefit will have to register for a Digital Membership Card at https://www.prioritypass.com/citiprestige and use the Priority Pass App to redeem airport lounge entitlements.

Citi Prestige Cardmember and one guest are entitled to unlimited visits to the priority pass airport lounges all year round.

No, Complimentary unlimited airport lounge access is for primary Citi Prestige cardmembers and one guest only.

Kindly route the issue to Priority Pass for further investigation – If you would like to speak to a Priority Pass representative, kindly call +852 2866 1964, otherwise, kindly email pp@prioritypass.com.hk

You will need to create a new account for the Digital Membership Card associated with your Citi Prestige Card as Priority Pass does not allow linkages between memberships.

If you are a Primary Citi Prestige Cardmember, retrieve your unique invitation code from Citi Mobile® App. Thereafter, visit https://www.prioritypass.com/citiprestige to complete your registration. Upon successful registration, you will need to download the Priority Pass App on your mobile phone. Thereafter, you will be able to login to Priority Pass App to enjoy your complimentary airport lounge privileges.

Lounge visits may take up to 3-5 working days to reflect under ‘Visit Used’. Kindly click on ‘Visit History’ if you require additional information on usage.

For any visits without the digital membership card, you will be charged at the preferential rate of US$35 per person, per visit. All preferential visit fee amounts will be debited from your Citi Prestige Card.

To view your Digital Membership Card, please login to your account via Priority Pass App or website by entering the username and password that you created during your membership registration.

Click on “Forgot your details?” in the login page and provide the information as requested.

Visit the Priority Pass App or website to search for your desired lounge in the relevant city or airport. If the lounge accepts the Digital Membership Card, “Digital Card Accepted” will be listed under the “Facilities” section