Notifications

Service and transaction alerts

These are notifications on your account activities and any important updates. This also includes outgoing transaction alerts listed below:

• PayNow Outgoing Transfer
• Credit/Debit Card Transaction Alert
• ATM Cash Withdrawal
• Online Payments and Transfers on my Bank Account(s)
• Account Debit via GIRO & Interbank Transfer
• Standing Instructions Debit Alert
• Cheque Clearance Alert

Promotion and marketing alerts

These are notifications related to our latest promotional and marketing offers.

Push Notifications

Sent by Citibank Singapore via the Citi Mobile® App, this is the most secured way to notify you. We are progressively moving the alerts to be sent via push notifications in view of the rise in SMS related phishing scams.

Email

Some of the alerts will be accompanied with Email notifications.

SMS

Some of the alerts will still be sent via SMS depending on the nature of the notifications and your device/app settings.

Push Notification is a secured mode of communication between you and Citibank SG, and it reduces the risk of fraud and phishing scams related to SMS alerts. To continue using the Citi Mobile® App, kindly enable push notifications.

Service and Transaction Alerts

For Singapore customers

For some of the alerts, you may login to Citi Mobile® App under “Manage alert preferences” to indicate that you wish to receive an SMS for the relevant alert on top of the default Push Notifications and Email. Please note that any updates to your alert preferences may take some time to be effective and will not be immediate.

For International Personal Bank customers

For some of the alerts, you may login to Citibank Online under “Citi Alerts” to indicate that you wish to receive an SMS for the relevant alert. Please note that any updates to your alert preferences may take some time to be effective and will not be immediate.
For other service and transaction alerts, you will only receive alerts via push notifications if your push notifications are enabled.

Promotion and marketing alerts

If you have enabled push notifications and have not opted out of promotion and marketing alerts via Citi Mobile® App under “Manage alert preferences”, we will send you our latest promotional and marketing offers via push notifications. However, you may continue to receive marketing communications from us via SMS if you have not unsubscribed from receiving our marketing communications via this channel of delivery.

Service and transaction alerts

For alerts related to outgoing transactions, we will send you SMS notifications if you disable your push notifications.
For other service and transaction alerts, we will progressively stop sending SMS notifications.
Please ensure that you enable your push notifications to stay up to date on your servicing and transaction alerts, and other important notifications.

Promotion and marketing alerts

If you disable your push notifications or opt out of receiving promotion and marketing alerts via push notifications, we will send you marketing communications via SMS only if you have not unsubscribed from receiving our marketing communications via this channel of delivery.

There may be a few reasons:

1. Your mobile phone is not connected to WiFi or mobile data network
2. Your Citi Mobile® App is deleted
3. Your Citi Mobile® App is not updated to the latest version
4. Your device notification setting is disabled
5. You have downloaded Citi Mobile® App and enabled Push Notifications on another mobile device

Service and transaction alerts

For some of the alerts, you will have the option to have these notifications sent to you via email in addition to push notifications and SMS. Please refer to FAQ above related to notification preferences.

For other service and transaction alerts, some alerts will continue to have notifications sent via email.

Promotion and marketing alerts

You will receive marketing communications from us via email if you have not unsubscribed from receiving our marketing communications via this channel of delivery.

Yes, you are required to update the Bank if your mobile phone number or email address changes. As the alerts delivered to you via SMS/Email may contain your account information, it is therefore important that you keep the bank updated with your current mobile phone number and email address.