Killswitch

Kill Switch

Instantly block access to Internet Banking, Bank Account(s) and Card(s).

Before Activating Kill Switch

You should activate Kill Switch only if you are a victim of scam or suspect your login credentials, bank account(s) and/or card(s) have been compromised.

Once Kill Switch is activated, please note that all your account(s) with us (Banking, Credit Card and Ready Credit) will be instantly blocked. 

The following transactions will not be processed while the Kill Switch is active:

  • Purchases (Physical and Digital Debit/Credit Card transactions)
  • ATM cash withdrawal
  • Digital Banking transactions
  • Local and overseas outgoing fund transfers (PayNow/FAST/GIRO/Telegraphic Transfer)
  • Bill payments
  • Existing future-dated transactions
  • Standing instructions
  • Recurring payments
  • Investment instructions
  • PayAll
  • Any Debit transactions
  • Any transactions that requires Card authorisation

Important Information

Phone

An SMS and Email will be sent once Kill Switch is successfully activated. You will be contacted within 24 hours by our officers to guide you on the restoration of your access and accounts. Please contact our Fraud Hotline (+65 6337 5519) for any immediate assistance.

Phone

Pending card transactions before Kill Switch is activated will be successfully posted, while transactions attempted after Kill Switch is activated will be blocked.

Phone

Please make alternative banking arrangements as standing instructions and recurring payments will not be processed while Kill Switch remains active. The Bank will not be liable for any loss incurred by you in connection with the above, including any late payments or disruption in services.

How to activate Kill Switch

MBOL
CBOL
Mbol
Mbol

Lock your card via the Citi Mobile® App

If your card is missing, you may consider locking your card temporarily via the Citi Mobile® App. This prevents transactions being posted on your card while you search for it.




Step 1: Log in to the Citi Mobile® App

Step 2: Select your card you wish to lock and tap on "Manage"

Step 3: Tap on the "Lock card" icon

Select currency and enter transfer amount

Verify transfer details and tap on "Pay"

Transfer is completed!

enable-cgw_GIF-3.gif
phone-2.png
phone-3.png
enable-cgw_GIF-3.gif
enable-cgw_GIF-3.gif
enable-cgw_GIF-3.gif

Tips to further enhance your security via the Citi Mobile® App

Phone

Manage your funds transfer limit

 

Adjust your fund transfer limits to protect yourself against possible scams. This can help prevent large sums of money from being transacted out of your bank account if your login credentials are compromised.

Report lost or stolen card

Report lost or stolen card

 

You can now report loss/theft of your credit or debit card and credentials via the app and have it blocked permanently.

PIN reset

PIN reset

 

Forgot the PIN for your card? Fret not, you can now reset your Credit or Debit Card PIN securely and conveniently via the Citi Mobile® App.

Manage your funds transfer limit

Manage your funds transfer limit

 

Adjust your fund transfer limits to protect yourself against possible scams. This can help prevent large sums of money from being transacted out of your bank account if your login credentials are compromised.

PIN reset

PIN reset

 

Forgot the PIN for your card? Fret not, you can now reset your Credit or Debit Card PIN securely and conveniently via the Citi Mobile® App.

FAQs

Kill Switch is a security feature for you to instantly block your internet banking access, accounts and cards if you suspect that you are a victim of scam or suspect your login credentials have been compromised. By activating Kill Switch, you will no longer be able to log in to the Citi Mobile® App or Citibank Online or perform any transactions on your banking accounts and debit/ credit cards.

You can use any of the following self-service channels:

1.  Citi Mobile® App

2.  Citibank Online

3.  CitiPhone Hotline

Once you have successfully activated Kill Switch, our officers will contact you within 24 hours. During the call, our officers will authenticate your identity and verify if your account is safe before they proceed to unblock your internet banking access, account(s) and card(s).

Account numbers cannot be changed. Cards can be permanently blocked and issued with a new card number on your request to our officers. You will need to register for a new user ID and password to regain access to the Citi Mobile® App or Citibank Online. We strongly encourage you to use a new user ID that is different from your previous one.

You will receive an SMS and email to confirm that Kill Switch was activated. If you did not receive a confirmation SMS or email, Kill Switch may not have been activated and your banking account(s), card(s) and internet banking access may not have been blocked. If so, you should call our CitiPhone hotline to seek immediate assistance.

If you have lost your debit/ credit card, we recommend that you use the Lock Card or Report Lost/ Stolen function on the Citi Mobile® App instead. The Lock Card or Report Lost/ Stolen function will prevent all transactions from being posted on your card while you search for it. In the event that you choose to activate Kill Switch, please note that your internet banking access, banking account(s) and card(s) will all be blocked.

Please check with the merchant/ recipient on their preferred payment arrangement in such a scenario, to avoid paying any late fees or experiencing any service disruption.

While Kill Switch is active, any future dated transactions will not be processed. Please make alternative plans for any recurring bill charges or payments due. Refer to below for some examples.

Digital banking transactions, e.g.

  • Local and overseas outgoing funds transfers (PayNow/FAST/GIRO/Telegraphic Transfer)
  • Bill payments
  • Existing future-dated transactions
  • Standing instructions
  • Recurring payments Investment instructions
  • PayAll
  • Any debiting transactions
  • Any transactions requiring card authorisation
  • Purchases (Physical and digital debit, credit and Ready Credit card transactions)
  • ATM cash withdrawals
  • Card transactions reflected as pending on Citibank Online and the Citi Mobile® App will still be successfully posted during the time Kill Switch remains activated. Any attempted transactions after Kill Switch is activated will be blocked.

As existing future-dated transactions, standing instructions, recurring payments and investment instructions (if applicable) will not be processed while Kill Switch remains active, please make alternative payment arrangements. The Bank will not be liable for any loss incurred by you in connection with the above, including any late payments or disruption in services.

Please contact our Fraud reporting hotline immediately at +65 6337 5519.

Card transactions reflected as pending on Citibank Online and the Citi Mobile® App will still be successfully posted during the time Kill Switch remains activated. Any attempted transactions after Kill Switch is activated will be blocked. If you’re disputing a fraudulent transaction, please contact our CitiPhone officers or Fraud officers instead of activating the Kill Switch. For such transactions, as they have already been approved at the point of transaction, will be posted upon settlement.

Our officers will reach out to your joint account holder within 24 hours to guide them on the next steps to restore the accounts. Once our officers uplift the blocks on the accounts that the joint relationship account holder hold, your joint banking accounts would also be unblocked automatically. We do not suggest that you uplift the Kill Switch on your end until our officers verify that the account is safe to prevent any unauthorized transactions on the account(s)/ card(s).

If the main cardholder activated Kill Switch, only the main credit card is temporarily blocked. This means that the supplementary cardholder will still have access to internet banking services and will be able to make purchases with the supplementary credit card. Likewise, if the supplementary cardholder activated Kill Switch, only the supplementary credit card is temporarily blocked and there will be no impact on the main cardholder.

Important Notes

The information provided on this website does not constitute the marketing or offering of any products or services to individuals resident in the European Union, European Economic Area, Switzerland, Guernsey, Jersey, Monaco, San Marino, The Vatican, The Isle of Man, the UK, Brazil, New Zealand, Jamaica, Ecuador or Sri Lanka. The content on this website is not, and should not be construed as, an offer, invitation or solicitation to buy or sell any of the products and services mentioned herein to such individuals.

Download the Citi Mobile® App now

Citi Mobile SG App
Citibank SG Search
Citi Mobile IPB SG App
Citibank IPB SG Search

Important Information

You are leaving a Citi Website and going to a third party site. That site may have a privacy policy different from Citi and may provide less security than this Citi site. Citi and its affiliates are not responsible for the products, services, and content on the third party website. Do you want to go to the third party site?
Citi is not responsible for the products, services or facilities provided and/or owned by other companies.