Terms & Conditions

Product Disclosures


The Citi ULTIMA Cardmember Agreement and other terms can be found here. (Effective 9th Nov 2022)

The Citi ULTIMA Cardmember Agreement and other terms can be found here.

The ABS (Association of Banks of Singapore) credit card guide can be found here.

The Citi ULTIMA Information Sheet can be found here. (Effective 9th Nov 2022)

The Citi ULTIMA Information Sheet can be found here.

Frequently Asked Questions on Credit Card Chargeback & Dispute Resolution

New and/ or renewing Citi ULTIMA Cardmembers will be entitled to receive a welcome gift/ renewal gift of 375,000 Citi ThankYouSM Points (equivalent to 150,000 miles) upon paying the annual fee of S$4,160.16 (inclusive of GST).


Citi ULTIMA Privileges Terms and Conditions


To redeem gift, please email UltimaBirthday@BachaCoffee.com (Monday - Friday, 10am - 6pm) with your redemption details at least three (3) business days in advance.


Redemption details required:

  • Name of Main Cardholder
  • Serial number (found at the top of email)
  • Choice of birthday treat
  • Preferred collection date and outlet

Participating outlets for redemption:

Bacha Coffee at ION Orchard
2 Orchard Turn, #01-15/16 Ground Floor
Singapore 238801
Tel: +65 6363 1910
Opening hours: Monday – Sunday: 9.30am – 10pm


Bacha Coffee at Takashimaya Department Store
391A Orchard Road, Basement 1, Singapore 238873
Tel: +65 6767 1910
Opening hours: Monday – Sunday: 10am – 9.30pm


Bacha Coffee at The Shoppes at Marina Bay Sands
2 Bayfront Avenue, #B2-86, Singapore 018972
Tel: +65 6560 1910
Opening hours: Monday to Sunday and Even of Public Holiday: 10am to 10pm


Terms & Conditions:

  • Offer is limited to one (1) redemption per serial number.
  • Offer is valid for up to 3 months (inclusive of birthday month).
  • Orders/ reservations must be made at least three (3) business days in advance. Please quote “Citi ULTIMA birthday” at point of reservation via email. Reservation operating hours from Monday to Fridays, 10am to 6pm. All redemptions are to be self-collected.
  • Promotion cannot be used in conjunction with other promotions, offers, discounts, vouchers, loyalty programmes.
  • The offer is not exchangeable for cash, credit or any other items of equivalent value.
  • Offer is only redeemable at participating outlets as set out above.
  • Citibank and Bacha Coffee Management reserves the rights to amend the Terms & Conditions without prior notice.
  • Citibank is not an agent of the merchants and makes no representation as to the quality of goods and services provided.
  • All disputes about quality of performance of the product and/or services should be resolved directly with the respective merchant.

To redeem your gift, please SMS to 9757 1837 (Monday – Friday, 10am – 6pm) or email ultimabirthday@twgtea.com with your redemption details at least three (3) business days in advance. Kindly note that the TWG Tea Infused Whole Cake redemption is only available at participating outlets at Marina Bay Sands and Takashimaya.


Redemption details required:

  • Name of Main Cardholder
  • Serial number (found at the top of email)
  • Choice of birthday treat
  • Preferred collection date and outlet

Participating outlets:

TWG Tea on the Bay at Marina Bay Sands, The Shoppes at Marina Bay Sands
2 Bayfront Avenue, B1-122/125, Singapore 018972
Tel: +65 6535 1837
Opening Hours: Monday - Sunday, 10am – 10pm


TWG Tea Garden at Marina Bay Sands, The Shoppes at Marina Bay Sands
2 Bayfront Avenue, B2-65/68A, Singapore 018972
Tel: +65 6565 1837
Opening Hours: Monday - Sunday, 10am – 10pm


TWG Tea at Takashimaya Level 2
Takashimaya Singapore, 391 Orchard Road, Level 2, Singapore 238873
Tel: +65 6363 1837
Opening hours: Monday – Sunday: 10am - 9.30pm


TWG Tea at ION Orchard
2 Orchard Turn, #02-21, Singapore 238801
Tel: + 65 6735 1837
Opening Hours: Monday-Sunday, 10am-10pm


Terms & Conditions:

  • Offer is valid for up to 3 months (inclusive of birthday month).
  • Orders/ reservations must be made at least three (3) business days in advance. Please quote “Citi ULTIMA birthday” at point of reservation via SMS or email. Reservation operating hours from Monday to Fridays, 10am to 6pm. All redemptions are to be self-collected.
  • For all cake redemptions, please note that the cake is valid for takeaway only.
  • For all macaron gift set redemptions, please note that macaron and tea flavors are subjected to store availability.
  • For all dinner reservations, Cardmembers must contact outlet directly to change reservations once it has been confirmed by TWG Tea customer service team.
  • The birthday discount of 10% is valid for any in-store purchase at all TWG Tea Boutique except for Changi Airport. The birthday discount is applicable with a minimum S$100 retail spend. Minimum spend may be waived for existing MyTWG Green members or with any new MyTWG Green membership sign-up.
  • There will be no replacement redemptions for any no-shows.
  • This voucher is not exchangeable for cash or any other items, and is strictly non-transferable and is valid for one-time use only.
  • Citibank and merchant reserve the rights to amend the terms and conditions without prior notice.
  • Citibank is not an agent of the merchants and makes no representation as to the quality of goods and services provided.
  • All disputes about quality of performance of the product and/or services should be resolved directly with the respective merchant.

Bang & Olufsen

  • 10% savings on Bang & Olufsen “On The Go” products (Earphones, Headphones and Bluetooth Speakers)
  • a) Valid only on regular priced items.

    b) Not valid with other promotions, discounts or vouchers.

    c) Redeemable only at 10 Scotts Road, The Grand Hyatt, 228211.

    d) Citibank shall not be responsible for the quality, merchantability or the fitness for any purpose or any other aspect of the products and/orservices provided by third parties. Notwithstanding anything herein, Citibank shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the products and/or services provided by third parties.

    e) All disputes about quality of performance of the product and/or services should be resolved directly with the respective merchant.


    Capitol Kempinski Hotel Singapore

    • Deluxe room at S$ 388++ per room with daily breakfast for up to two persons
    • Guaranteed upgrade to next room category
    • High-speed internet and in-room coffee and tea facilities (including a Nespresso machine)
    • Complimentary non-alcoholic beverages from mini-bar
    • Complimentary parking
    • Complimentary birthday cake & two glasses of Champagne per stay

    a) Promotion is only valid from 1 September 2021 to 31 August 2022.

    b) The offer is only valid during the birthday month.

    c) Rates are subject to a 10% service charge and 7% government tax.

    d) Advance booking is required, reservations may be cancelled for free up to 48 hours prior to arrival, after which the Hotel's standard cancellation policy will apply.

    e) Blackout dates are applicable and subject to changes as per the hotel's discretion.

    f) Promotion cannot be used in conjunction with any other offers, discounts or vouchers, and shall not be valid during the Hotel's blackout dates.

    g) Citibank shall not be responsible for the quality, merchantability or the fitness for any purpose or any other aspect of the products and/or services provided by third parties. Notwithstanding anything herein, Citibank shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the products and/or services provided by third parties.

    h) All disputes about quality of performance of the product and/or services should be resolved directly with Capitol Kempinski Hotel Singapore.



    Gain Brands

  • 15% off regular online pricing with code “ULTIMA15” at gainbrands.com
  • a) The offer is only valid during the birthday month.

    b) Deliveries are available at a flat fee of S$10 for all online orders.

    c) Citibank shall not be responsible for the quality, merchantability or the fitness for any purpose or any other aspect of the products and/or services provided by third parties. Notwithstanding anything herein, Citibank shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the products and/or services provided by third parties.

    d) All disputes about quality of performance of the product and/orservicesshould be resolved directly with the respective merchant.


    Helpling

    • S$50 off general services (minimum 4 hours booking) with code “ULT50”
    • S$50 off aircon services (minimum S$120.00 spend) with code “UTLS50”

    a) Offer is only valid during the birthday Month.

    b) Offer is valid for bookings made on www.helpling.com.sg/ultima.

    c) Citibank shall not be responsible for the quality, merchantability or the fitness for any purpose or any other aspect of the products and/orservices provided by third parties. Notwithstanding anything herein, Citibank shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the products and/or services provided by third parties.

    d) All disputes about quality of performance of the product and/or services should be resolved directly with the respective merchant.

    Zafferano Italian Restaurant and Lounge

    • 15% off on Chef’s menu & Degustation menu
    • Complimentary digestive for birthday celebrant and guests

    a) Direct reservation is required quoting “Citi ULTIMA Birthday”.

    b) Not applicable for use in conjunction with other offers, promotions, discounts, vouchers, etc.

    c) Offer is not valid on blackout dates and special occasions.

    d) Offer is valid for up to 8 persons or subject to current government regulations.



    1. The Citi ULTIMA Birthday Programme is valid for main Citi ULTIMA Cardmember birthdays on their birthday month.

    2. Payment must be made using your Citi ULTIMA Card./p>

    3. Citi ULTIMA Cardmembers are entitled to the above birthday privileges(each a "Privilege" and collectively, "Privileges")/p> during your birthday month, unless otherwise stated in the terms of redemption of the specific Privilege above.

    Reservation/appointment are required. Please quote "Citi ULTIMA Card Birthday Privileges" at the point of reservation/appointment.

    4. Please present your birthday eDM at the point of redemption and pay/present with your Citi ULTIMA Card to enjoy the Privilege. Should you fail to present your birthday eDM and pay/present with your Citi ULTIMA Card, no redemption will be permitted.

    5. This Birthday Privilege is not exchangeable for cash or any other items.

    6. This Birthday Privilege is strictly non-transferable and is valid for 1-time use only.

    7. This Birthday Privilege is not valid with other promotions, offers, privileges and cards.

    8. Citibank and Merchants reserve the right to terminate this privilege or vary these terms and conditions without prior notice.

    9. Citibank shall not be responsible for the quality, merchantability, or the fitness for any purpose or any other aspect of the items and/or services provided by the merchant. Notwithstanding anything herein, Citibank shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered or incurred by or in connection with the items and/or services provided by the merchant whether by the customer or by any other person. All disputes about quality, merchantability, or the fitness of the item and/or services should be resolved directly with the respective merchant.

    10. All disputes about quality of performance ofthe product and/orservicesshould be resolved directly with the respective merchant.

    11. Citibank's and Merchant’s decision on all matters relating to the Promotion will be determined at its reasonable discretion and is final and binding on all participants.

    12. Merchants’ terms and conditions to apply.

    13. “Citibank” refers to Citibank Singapore Limited.

    Definitions

    • Open tickets refers to travel ticket with no fixed travel dates or times, but a fixed validity period.
    • Open-jaw refers to flights to one city with return from another eligible city (e.g. A to B, C to A. If B and C are neighboring airports in the same city, this will not be seen as open-jaw tickets.
    • Open returns refer to flexible tickets as you do not need to specify the exact time and date you want to return on.
    • Layover is short stop or break on one single journey/itinerary/trip while onto your final destination. Any stop(s) between your origin city and your final destination city and is less than 24 hours for international itinerary or less than four hours for domestic itinerary is a layover.
    • Stop-over refers to long stop and is more than 24 hours. An example is going from Singapore to Osaka and staying for multiple days in Tokyo, the connecting city, either en-route to or from Osaka.
    • Circle trips refers to air-travel in which the point of origin is also the ultimate destination but it involves more than one stopovers. For example: A to B, B to C, C to D and D to A.
    • A connection refers to changing plans in an airport, most frequently an airline hub. Any layover of less than 24 hours is considered a connection.
    • Non-restricted fares refer to full-fare tickets and such tickets are not cheapest fare and usually fully refundable with complete flexibility.
    • A codeshare flight refers to a flight marketed and ticketed by one airline (Marketing Carrier) but operated another airline (Operating Carrier), typically because the marketing airline does not directly service a certain flight route. For example, a flight marketed and ticketed by Japan Airlines but operated by American Airline is a codeshare flight.

    I General Conditions

    • 1. Bookings are allowed with travel dates within 6 months from booking date.
    • 2. Offer is valid for Citi ULTIMA main Cardholders only.
    • 3. To qualify for the complimentary companion ticket:
      • The paid ticket must be purchased on non-restricted fare on a participating airline and charged to a valid Citi ULTIMA Card
      • All travel must start and end in city where the card is issued
      • All travel must be ticketed in the country where card is issued
      • The Cardholder who purchases the companion ticket(s) must be one of the travellers
      • The companion using the complimentary ticket must travel with and have the same itinerary as the cardholder with the paid ticket purchased ticket and companion ticket must be issued at the same time
      • The complimentary companion ticket is based on lowest available fare booking class
      • Only one companion ticket can be redeemed in the same itinerary
      • Only one stop-over is allowed in the itinerary.
      • One stop-over and open jaw are not allowed concurrently.
    • 4. Open tickets, open returns, circle trips, and round the world trips are not permitted.
    • 5. Complimentary companion ticket and discount are only applicable to airfares and does not include taxes, surcharges or any other fees.
    • 6. Discounted airfares are applicable for all booking class for business and first class, subject to availability.

    II. Reservations

    • 1. Minimum 72 hour advance reservation is required. Reservations, ticketing and departures less than 72 hours are not permitted.
    • 2. Bookings must be done through a Citi ULTIMA Lifestyle Relationship Manager.

    III. Charges and Cancellation

    • 1. At the time of booking, all applicable taxes, surcharges and fees for paid and complimentary companion tickets will be charged to the Cardholder's Citi ULTIMA Card.
    • 2. Ticket issuance fee per ticket is US$60 and is non-refundable. Ticket issuance fee for paid ticket and complimentary companion ticket will be borne by cardholder .
    • 3. Itinerary change and refund are subjected to the terms and conditions of the refund, cancellation & itinerary change policies of the airlines.
    • 4. Once paid and complimentary companion tickets are issued, any deviations or changes in routing by cardholder will be at the cardholders expense. This includes:
      • Re-issuance fee of US$60 per ticket, amendment and cancellation fee, taxes and surcharges and ticket price difference of both paid and companion tickets).

    IV. Miscellaneous

    • 1. Companion tickets are non-transferable and non-endorsable.
    • 2. Tickets are not interchangeable for travel on other airlines. Any travel on non-participating airlines must be ticketed and paid for separately. Codeshare flights do not apply unless otherwise stated. Codes share flights are allowed only on Lufthansa and Japan Airlines for one leg per outbound and inbound flight when alternative routes are not available.
    • 3. Privileges cannot be combined or applied with other promotions, discounts, offers or internet fares.
    • 4. Published rates for participating airlines is applicable for guests if they want to book via Citi ULTIMA Lifestyle Relationship Manager and charged to a valid Citi ULTIMA Card.
    • 5. The bank and participating airlines reserve the right to vary the terms and conditions of this offer.

    LUXURY AIRPORT TRANSFER SERVICE

    I General Conditions

    • 1. Valid for Citi Ultima main cardholders only.
    • 2. Each Citi Ultima cardholder is entitled to complimentary one-way airport limousine services per itinerary.
      • An itinerary is defined as either a one way or return to and from the destination city within the cardholder’s country of issuance.
    • 3. The service is available for cardholders who are travelling with any carriers on a business or first class ticket purchased with Citibank Ultima card at participating airports in Asia Pacific.
    • 4. Luxury airport transfer services have a complimentary transfer allowance, which is based on driven kilometers in each city. Any excess charges beyond the complimentary transfer allowance will be advised to Cardholder upon confirmation of the booking. Cardholder will be charged for excess charge per kilometer.
    • 5. Additional charges for extra-stops, cancellation/amendment fees and waiting time charges will apply and are to be borne by cardholder. All charges must be made on Citi ULTIMA Card.
    • 6. Luxury airport transfer imposes limits on the number of passengers per car and/or the number of luggage per passenger. This service is limited to a maximum of 2 large suitcases and 4 passengers per car.

    II Reservations

    • 1. Bookings must be made through a Citi ULTIMA Lifestyle Relationship Manager or where available, the Citi ULTIMA Concierge.
    • 2. All bookings is subject to availability.
    • 3. Please provide number of passenger and luggage during booking.
    • 4. Booking for the services must be made at least 72 hours prior to commencement of travel. The bank reserves the right to reject booking of services if less than 72 hours before commencement of travel.

    III Cancellation and Charges

    • 1. There is no charge for any cancellations made more than 48 hours in advance of the service and capped entitlement will not be considered utilized.
    • 2. For any cancellations made within 48 hours prior to the scheduled service, there is a 100% charge equivalent to full invoice.
    • 3. There is no charge for any amendments to the services made more than 48 hours in advance of the service. For any amendment made less than 48 hours in advance of the service, this will be considered as a cancellation and a new booking. Hence, one redemption will be considered utilized. Cardholder will need to pay the additional fees that is required for the new booking.
    • 4. New bookings will be subjected to the standard Terms and Conditions, additional fees that is required will be applicable.
    • 5. The bank and participating partner will review each case to determine for any exceptional circumstances.
    • 6. Additional charges will apply for additional luggage, a larger vehicle or child or infant car seat if required. Please provide number of passenger, luggage and number of infant seats required during booking. Please note that provision of infant seats are mandatory in some destinations.

    IV Miscellaneous

    • 1. Complimentary service is not exchangeable for cash or in kind and not applicable in conjunction with any other promotions, discounts or privileges.
    • 2. The bank and participating partner reserve the right to vary the terms and conditions of this offer.
    • 3. It is the responsibility of the Cardholder travelling to allow enough time to get to the airport and check-in before the check-in counter closes. Local traffic conditions and unforeseen circumstances can affect travel time, and the cardholder accepts those risks when using the airport transfer service.
    • 4. Cardholder acknowledges that luxury airport service is provided by third party suppliers, and not by the bank. The vehicle used shall be an executive-type sedan. Vehicle make and model are subject to supplier’s fleet availability, and the bank does not guarantee a specific vehicle model. The bank is not responsible for the acts or omissions of such suppliers, or for any deficiency in the facilities and services offered. In particular, the bank has no liability for loss, personal injury, or death incurred during the use of such facilities and services unless:
      • such loss, personal injury or death is / are caused solely by the bank's negligence; or
      • such liability cannot be excluded under law (in which case it is limited to the maximum extent permitted under the law). In some countries, services may come with a non-excludable guarantee or warranty that they will be provided with due care and skill. The nature and application of these guarantees or warranties will depend on the relevant country.

    AIRPORT MEET & GREET SERVICE

    I General Conditions

    • 1. Valid for Citi ULTIMA main cardholder (“Cardholder”) only.
    • 2. All charges must be made on a Citi ULTIMA card.
    • 3. Each Cardholder is entitled to one complimentary Meet & Assist Service per itinerary.
    • 4. An itinerary is defined as either a one way or return to and fro the destination country from the cardholder’s country of issuance. This is inclusive of itineraries with more than 1 stopover eg. Singapore cardholder travelling to Thailand, from Thailand to Taiwan and Taiwan back to Singapore will be able to enjoy the Meet and Assist service in Thailand.
    • 5. The service is available for Cardholders who are travelling on business class and above for full fledge carriers only. Cardholders who travel on budget carriers will not be eligible to this benefit. For the full list of budget carriers, please refer to this link: https://www.icao.int/sustainability/Documents/LCC-List.pdf
    • 6. The complimentary airport Meet and Assist Service is applicable for a single traveler. Cardholder will be charged for additional travelers.
      • In the event Cardholder comes in a group, Cardholder will have to break away from their group for the service. If Cardholder wish to continue the services with their group, the group will be considered as additional passengers and subjected to additional charges.
      • Please note that in the event additional passengers are presented to the agent without prior notification of travel, Cardholder will be charged accordingly after the service is delivered.
      • In the event that Cardholder comes in a group or arrive with additional passengers without prior booking, Cardholder must sign ‘the change of service form’ which indicating the agreement for additional charge. If Cardholder refuse to sign the change of service form, the participating local agent reserves the right to reject servicing the additional passengers.

    II Reservations

    • 1. All booking is subject to availability.
    • 2. Booking for the services must be made at least 72 hours prior to commencement of travel. Citibank reserves the right to reject booking of services if less than 72 hours before commencement of travel.

    III Cancellation and Charges

    • 1. There is no charge for any cancellations made more than 48 hours in advance of the service and capped entitlement will not be considered utilized.
    • 2. For any cancellations made within 48 hours prior to the scheduled service, there is a 100% charge equivalent to full invoice and capped entitlement will be considered utilized.
    • 3. There is no charge for any amendments to the services made more than 48 hours in advance of the service. For any amendment made less than 48 hours in advance of the service, there will be a change fee imposed, which varies depending on the airport.

    IV Miscellaneous

    • 1. Complimentary service is not exchangeable for cash or in kind and not applicable in conjunction with any other promotions, discounts or privileges.
    • 2. Citibank and participating partner reserve the right to vary the terms and conditions of this offer.
    • 3. Cardholder acknowledges that luxury airport service is provided by third party suppliers, and not by Citibank. Citibank is not responsible for the acts or omissions of such suppliers, or for any deficiency in the facilities and services offered. In particular, Citibank has no liability for loss, personal injury, or death incurred during the use of such facilities and services unless:
      • a. such loss, personal injury or death is / are caused solely by Citibank's negligence; or
      • b. such liability cannot be excluded under law (in which case it is limited to the maximum extent permitted under the law). In some countries, services may come with a non-excludable guarantee or warranty that they will be provided with due care and skill. The nature and application of these guarantees or warranties will depend on the relevant country
    • 4. Other terms and conditions apply. Please refer to https://citiconcierge.yqnowgroup.com/terms for details.

    Application process for APEC Business travel card


    I Eligibility

    • ULTIMA Cardholders who have successfully applied and paid for the APEC Business Travel Card and who have made a qualifying spend in the 365 days preceding the cardholder's application for reimbursement under this promotion, will be reimbursed the APEC Business Travel Card application fee.
    • All applicants must be Singapore Citizens with a valid Singapore passport AND belong to one of the following groups:
      • Bona fide business persons (i.e. those who represent an economically-active business entity).
      • Members of professional bodies (e.g. doctors, lawyers, artists).
      • Public officers from Ministries, Government departments, economic agencies and statutory boards who need to travel in their official capacity.

    II Participating Countries

    • Australia, Brunei Darussalam, Chile, China, Taipei, Hong Kong, Indonesia, Japan, Republic of Korea, Malaysia, Mexico, New Zealand, Papua New Guinea, Peru, Philippines, Singapore, Thailand, Vietnam. Also includes selected major airports in the United States, Canada and Russian Federation. Visit www.ica.gov.sg for more information.

    III E-Application Process

    • Applicants may apply for the ABTC with their SingPass IDs on www.ica.gov.sg.
    • Click on 'eServices and Forms' on the top tab, select 'APEC Business Travel Card' and apply online via eABTC.
    • Applicant to pay the application fee of S$100 online with Citi ULTIMA Card (Main card account only). Fee will be reimbursed back into the same Citi ULTIMA Card (Main card account only) within 8 weeks from the submission of required documentation to the ULTIMA support email at ultima.sg@citi.com - see section 4 below.

    IV Documents Required for E-Application Process

    • Citi ULTIMA Card (for online payment)
    • Digital photo image file of applicant with the following specifications:
      • JPEG format ('jpg' extension)
      • File size should be no more than 60kbytes
      • referred dimension of 400 x 514 pixels
    • Scanned signature image file
    • Supporting document (to prove eligibility), where applicable
    • SingPass ID
    • Valid Singapore Passport

    V Processing

    • Required documents to be emailed to the ULTIMA support email at ultima.sg@citi.com for reimbursement:
      • Signed acknowledgment form (overleaf)
      • Image of official final APEC card from ICA ABTC
    • The fee will be reimbursed back into the Citi ULTIMA Card used to make payment within 4 weeks from their submission of the above documents to the ULTIMA support email at ultima.sg@citi.com.
    • ICA may take up to 3 months to approve the application. Applicant will receive an official email once their application is approved. The card will be mailed to the successful applicant by registered post when it is ready. Some cases may require a longer processing time, due to the pre-clearance from the participating APEC economies. Note: No counter applications will be accepted.


    Terms & Conditions

    • "ABTC" refers to the APEC Business Travel Card.
    • "Qualifying Spend" means a charge made which does not arise from any Equal Payment Plan purchases, refunded, disputed, unauthorised or fraudulent retail purchases, Quick Cash transactions and monthly transactions, cash advance, balance transfers, annual card membership fees, funds transfers using the Eligible Card as source of funds (for example, payments via Citibank Online or via any other channel or agent (such as a third party agent for payment of bills) whether for bill payments or otherwise), interest, goods and services taxes, late payment fees and any other form of service / miscellaneous fees.
    • "Eligible Cardholder" means a main cardholder of a Citi ULTIMA Card who:
      • Is a Singapore Citizen;
      • Has a valid Singapore passport; and
      • Belongs to one of the following groups:
        • Bona fide business persons (i.e. those who represent an economically-active business entity);
        • Members of professional bodies (e.g. doctors, lawyers, artists); or
        • Public officers from Ministries, Government departments, economic agencies and statutory boards who need to travel in their official capacity.
    • An Eligible Cardholder who (a) successfully applies for an ABTC in his name in 2017; (b) charges the ABTC application fee of S$100 to his Citi ULTIMA Card; (c) submits the documents referred to in clause 5 below to Citi; and (d) has made a Qualifying Spend of a minimum of S$200,000 (or its equivalent in foreign currency) in the 365 days immediately preceding the submission of the documents referred to in clause 5 below to Citi, will be reimbursed his full ABTC application fee by Citi(the "Privilege").
    • To documents that an Eligible Cardholder is required to submit to Citi to receive the Privilege are (a) the Citi ULTIMA Card Privilege - Complimentary APEC Business Travel Card Acknowledgement Form and (b) an image of his approved ABTC card from the Immigration Checkpoints Authority of Singapore. Documents are to be submitted via email to ultima.sg@citi.com.
    • An Eligible Cardholder who complies with clauses 4 and 5 above will receive the Privilege within 8 weeks from the submission of all required documents. The Privilege will be credited into the Eligible Cardholder's Citi ULTIMA Card account. The Eligible Cardholder must have a valid Citi ULTIMA Card as a main cardholder to receive the Privilege.
    • The Eligible Cardholder's application for the ABTC is subject to terms and conditions of the ABTC at www.ica.gov.sg. Citi makes no promise, representation or warranty that the Eligible Cardholder's application for the ABTC will be successful.
    • The Eligible Cardholder agrees that he applies for the ABTC at his own accord and he will not hold Citi liable or responsible in any way (whether to the Eligible Cardholder or any other party) for an unsuccessful application for the ABTC.
    • The use of the ABTC may be subject to additional terms and conditions of APEC.
    • Citi reserves the right, at its reasonable discretion, not to accord this Privilege, or to terminate or amend this Privilege or vary, delete or add to any of these terms and conditions from time to time without notice or assigning any reason thereof.
    • The Privilege shall not be exchangeable for cash, other forms of credit or gift in kind.
    • Citi reserves the right to substitute the Privilege with any other gift, benefit or item of equal or similar value selected by Citi in its absolute discretion.
    • Citi is not an agent of the merchant and assumes no liability or responsibility for the quality, merchantability or the fitness for any purpose or any other aspect of the products and/or services provided by any participating merchant, site or service provider or other authorized agent. Notwithstanding anything herein, Citi shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the products and/or services provided by any participating merchant, site or service provider or other authorized agent, and eligible customer should seek redress from and direct any complaints or comments, in respect of such goods and services, to them.
    • Citi's decision on all matters relating to this promotion will be at its sole and absolute discretion and will be final, conclusive and binding on all participants. In the event of any inconsistency between these terms and conditions and any brochure, marketing or promotional material relating to or in connection with this privilege, these terms and conditions will prevail.
    • All references to Citi shall, where the context requires, also include the affiliates, employees, directors, officers and agents of Citi.
    • Citi refers to Citibank Singapore Ltd

    I. General Conditions

    • Program is valid for hotel bookings with stays to be completed within 6 months from the booking date. For example, stays booked on 30 April 2022 must have check out date no later than 30 October 2022.
    • Offer applies to primary Citi ULTIMA main cardholders ("Cardholders") only.
    • Up to one complimentary night is allowed per Cardholder per room per booking
    • A maximum of two complimentary nights are allowed per Cardholder per outward bound trip from the country where the Citi ULTIMA Card is issued, regardless of the number of cities visited or hotels stayed at in that same outward bound trip.
    • Accordingly, for the avoidance of doubt, no further complimentary nights will be granted for different cities visited, or for different hotels stayed at, in the same outward bound trip even if there is a time lapse between the visits or stays.


    • To qualify for the complimentary night stay:
      • A minimum of 2 consecutive nights stay is required to enjoy the complimentary 2nd night.
      • The complimentary night benefit is only valid for booking at hotels that are NOT located in the city where the Citi ULTIMA Card is issued.
      • The Citi ULTIMA Card used to book the reservation must be presented at check-in, and for full payment upon check out.
      • The Cardholder who booked the stays must be one of the staying guests.
      • Complimentary night is non-transferable and not valid for stays at another hotel.
      • Complimentary night must be utilized during the same stay as the purchased nights.
      • Purchased and complimentary nights must be of the same room types.
      • Only one active booking for any specific date is allowed for the same cardholder.
        • For the avoidance of doubt, the complimentary night cannot be combined with another "stay a minimum night and get free night" type of offer run by the hotels directly
    • There are no cash credits for any unused free nights if the guest checks out early.
    • Rates are per room, per night, based on single/double occupancy and availability at time of reservation and do not include additional per room, per night surcharges that may be imposed or applicable state/local taxes.
    • Complimentary night has no refund value.
    • All room rates will be based on Best Available Rates and cannot be combined with any other offers or packages.
    • All rates and availability for hotels are provided by the bank's designated travel platform.
    • The cost of the complimentary one-night stay will be computed as the average nightly rate for the entire stay.
    • Complimentary night is only applicable to room rates and does not include taxes, surcharges or any other fees.

    II. Reservations

    • Booking, amendments and cancellations must be done through a Citi ULTIMA Lifestyle Relationship Manager, or where available, the Citi ULTIMA Concierge.
    • To be eligible for the complimentary 2nd night benefit, booking must be completed at least 3 days (72 hours) prior to the check-in date by 3pm local hotel time. For example, to check-in on May 8th, the booking must be completed on or before May 5th by 3pm local hotel time. Bookings made less than 3 days (72 hours) prior to the check-in date by 3pm local hotel time are not eligible for the benefit.
    • Walk-in guest(s) without prior reservations will not be granted the complimentary night's stay benefit.
    • Reservations are subject to room availability on the designated travel platform used by the bank at the time that the reservation is confirmed and not at the time of quotation. Blackout dates may apply. Cardholder's preferred dates cannot be guaranteed.
    • If more than two bookings are made per outward-bound trip, the first two bookings based on check-in date will be eligible for the free night benefit, unless otherwise specified.

    Room Upgrade Terms and Conditions

    • Room upgrades are based on a one-category room upgrade and are subject to availability at time of check-in.
    • Room categories are determined by the hotel and are subject to change.
    • Upgrades cannot be guaranteed prior to arrival.
    • Certain room categories may not be eligible for upgrade.
    • Upgrades have no monetary value.
    • The Hotel reserves the right to charge additional fees for room upgrades higher than one category above reserved room type.

    III. Cancellation and Charges

    • Cancellations and amendments must be made through a Citi ULTIMA Lifestyle Relationship Manager, or where available, the Citi ULTIMA Concierge.
    • Cancellation and amendment fees may apply subject to the cancellation and amendment policies of the respective Participating Hotels.
    • Cancellation and no show fees will be charged to the Citi ULTIMA Card account.
    • Once reservations are confirmed, all associated cost (amendment fee, cancellation fee, taxes and surcharges and room price difference) will be borne by Cardholder.
      • Any change or modification will be considered a new booking and subject to current rates and availability.
      • Cancellation and amendments must be made at least 7 calendar days before date of arrival by calling a Citi ULTIMA Lifestyle Relationship Manager, or where available, the Citi ULTIMA Concierge. Where the Participating Hotels has a different cancellation or amendment policy requiring more than 7 calendar days notification, the request is subject to the policy of the Participating Hotel.

    IV. Miscellaneous

    • Complimentary one night stay is based on accommodation for maximum occupancy per room type and is exclusive of all applicable tax and service charges for such accommodation. Applicable taxes, service charges, meals and all other incidentals will be charged to Cardholder directly by the respective Participating Hotel.
    • Complimentary night is not exchangeable for cash or in kind and not applicable in conjunction with any other promotions, discounts, internet room rates or privileges.
    • The bank and Participating Hotels reserve the right to amend and exercise the final interpretation of the terms and conditions of this offer.

    Terms and Conditions

    “Promotion” refers to the “Citibank Singapore Credit Cards - Kaligo Promotion”.

    “Points” refer to Citi ThankYouSM Points earned on the Citi ULTIMA Credit Card account.

    • The qualifying period for this Promotion is from 1 January 2022 to 31 December 2022, midnight to midnight, both days inclusive ("Qualifying Period").
    • This Promotion is valid only for all Citi ULTIMA credit cards issued in Singapore.
    • Customers will earn 25 Points for every S$1 spend with their Citi ULTIMA credit card(s) including supplementary cards for all qualifying charges made at Kaligo.
    • Qualifying Charges are charges made at Kaligo from any Citi ULTIMA (unless excluded by Citibank in its absolute discretion) which do not arise from any Equal Payment Plan purchases, refunded, disputed, unauthorized or fraudulent retail purchases, Quick Cash transactions, balance transfers, annual card membership fees, interest, goods and services taxes, late payment fees and any other form of service / miscellaneous fees.
    • 25 Points at Kaligo for every S$1 spend with Citi ULTIMA credit card constitutes
      • The regular 4 Points for every S$1 spend locally on qualifying charges made with the Citi ULTIMA Card and additional 21 Points for every S$1 spend locally on qualifying charges made with the Citi ULTIMA Card OR the regular 5 Points for every S$1 of qualifying charges made in a foreign currency with the Citi ULTIMA Card and additional 20 Points for every S$1 of qualifying charges made in a foreign currency with the Citi ULTIMA Card.
    • The issuance and redemption of the Points for Citi ULTIMA Credit Cards are subject to the Citi Rewards terms and conditions which is available at http://www.citibank.com.sg/citirewards
    • Citibank is not a supplier of the product/service purchased at Kaligo and will not accept any liability in relation thereto.
    • Citibank shall not be responsible for the quality, merchantability or the fitness for any purpose or any other aspect of the products and/or services provided by third parties. Notwithstanding anything herein, Citibank shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the products and/or services provided by third parties.
    • Citibank's decision on all matters relating to the Promotion will be at its absolute discretion and will be final and binding on all participants.
    • Citibank reserves the right to vary, delete or add to any of these terms and conditions from time to time at its discretion. These terms and conditions prevail over the contents of any brochure or other promotional material advertising the Citibank Singapore Affluent Credit Cards - Kaligo Promotion.
    • "Citibank" means Citibank Singapore Limited and “Kaligo” means Kaligo Pte Ltd.
    • General Kaligo Terms and Conditions apply which can be viewed at Kaligo website.
    • Bookings made as part of this Promotion will not qualify for Kaligo Affiliate Program commissions or Kaligo referral bonuses.

    The complimentary services are valid at participating airports in Asia Pacific only (as shown below):

    Country/Region Airport Service Available
    MAAS Fast Track
    Australia Sydney Kingsford-Smith Airport
    Brisbane Airport
    Melbourne Tullamarine Airport
    Perth Airport
    Cambodia Phnom Penh Airport
    Mainland China Beijing Capital International Airport (airside)
    Guangzhou Baiyun International Airport (airside)
    Hangzhou Xiaoshan International Airport (airside)
    Shanghai Pudong International Airport (airside)
    Shanghai Hongqiao International Airport (airside)
    India Bangalore Kempegowda International Airport (airside)
    Mumbai Chatrapati Shivaji International Airport (airside)
    Delhi Indira Gandhi International Airport (airside)
    Indonesia Jakarta Soekarno–Hatta International Airport
    Denpasar Bali Ngurah Rai International Airport
    Hong Kong Hong Kong Chek Lap Kok Airport (airside)
    Japan Osaka Kansai International Airport (landside)
    Tokyo Narita Airport (landside)
    Tokyo Haneda Airport (landside)
    Korea Seoul Gimpo International Airport (airside)
    Seoul Incheon International Airport (airside)
    Macau Macau International Airport
    Malaysia Kuala Lumpur International Airport
    New Zealand Auckland Airport (airside)
    Philippines Manila Ninoy Aquino International Airport
    Singapore Singapore Changi Airport
    Thailand Bangkok Suvarnabhumi Airport (expedited for Economy Class) (only for Business and First Class)
    Phuket International Airport
    Vietnam Hanoi Noi Bai International Airport
    Ho Chi Minh City Tan Son Nhat International Airport
    Service Descriptions
    Arrival
    Fast Track Met with name board at the designated point (at the end of the air-bridge or entrance of the arrivals hall) Expedited through immigration and security check point. May be expedited through Customs if the local Customs authorities permit it but it cannot be guaranteed. Assisted with Baggage if prebooked as an additional product and at an additional charge Handover to meeting party/Driver
    Meet and Assist - Airside prior to immigration Met with name board at the designated point (at the end of the air-bridge or entrance of the arrivals hall) Assisted through immigration and security check point. May be assisted through Customs if the local Customs authorities permit it but it cannot be guaranteed. Assisted with Baggage if prebooked as an additional product and at an additional charge Handover to meeting party/Driver
    Meet and Assist - Landside after immigration Met with name board at the designated point (after immigration & customs in the baggage hall or in the public arrival hall) Assisted with Baggage if prebooked as an additional product and at an additional charge Handover to meeting party/Driver
    Service Description
    Departure
    Fast Track Met with name board at the designated point (kerbside directly outside the terminal or a meeting point) Assisted with Baggage if prebooked as an additional product and at an additional charge Expedited through airline check in formalities, immigration and security check point May be expedited through Customs if the local Customs authorities permit it but it cannot be guaranteed. Delivered to Flight Departure Gate or lounge (if the passenger's airline ticket is entitling the lounge access)
    Meet and Assist - Airside Up to Departure Gate Met with name board at the designated point (kerbside directly outside the terminal or a meeting point) Assisted with Baggage if prebooked as an additional product and at an additional charge Assisted with airline check in formalities, immigration and security check point May be assisted through Customs if the local Customs authorities permit it but it cannot be guaranteed. Delivered to Flight Departure Gate or lounge (if the passenger's airline ticket is entitling the lounge access)
    Meet and Assist - Landside Up to Passport Control Met with name board at the designated point (kerbside directly outside the terminal or a meeting point) Assisted with Baggage if prebooked as an additional product and at an additional charge Assisted through airline check in formalities Guided to the security check point/Passport Control
    Service Description
    Transit
    Transit Meet and Assist Met with name board at the designated point (at the end of the air-bridge or entrance of the arrivals hall) Assisted through immigration and security check point. May be assisted through Customs if the local Customs authorities permit it but it cannot be guaranteed. Assisted with Departure formalities Delivered to Flight Departure Gate or lounge (if the passenger's airline ticket is entitling the lounge access)

    I General Conditions

    • 1. This offer is applicable complimentary to the primary Citi ULTIMA cardmember and up to two supplementary Citi ULTIMA cardmembers.
    • 2. The Priority Pass Digital Membership is not transferable and is only valid up to its date of expiry.
    • 3 . The Priority Pass Digital Membership is not a payment card nor is it proof of credit-worthiness and attempts to use it as such could constitute fraud.
    • 4. Admittance to the lounges is conditional upon presentation of a valid Priority Pass Digital Membership only.
    • 5. Each accompanying guest will be charged at US$32 per person per visit (or at the prevailing rate) will be charged by Priority Pass to the Citi ULTIMA Card.
    • 6. For the full list of valid airport lounges, please refer to www.prioritypass.com

    II Miscellaneous

    I. General Conditions

    • Offer (“Golf Privilege”) is fully subsidized by Visa and not a direct offer from the golf clubs (“Participating Clubs”).
    • Golf Privilege is valid for Citi ULTIMA main cardholders (“Cardholders”) with cards issued in Asia Pacific.
    • Cardholders are entitled to book and play for a maximum of 5 times per calendar year in Japan.
    • For Sentosa Golf Club, a minimum of 1 paying guest per cardholder is required. Usage is capped at a maximum of 10 cardholder bookings per week.
      For Mission Hills Shenzhen/Dongguan, a minimum of 1 night’s stay is required for each game.
    • Complimentary green fees in 280 participating overseas golf clubs are limited to main Cardholders only, and capped at a maximum of 3 times per calendar year.
    • There is no mandatory paying guest required in order for cardholders to enjoy the golf privilege with the exception of Sentosa Golf Club. However, a minimum number of golfers per flight may be required for booking to be processed as per golf club's policy.
    • Cardholder and his/her guests should hold valid golfer’s insurance as individual golf clubs may impose golf insurance requirement.
    • Cardholders must follow the terms and conditions of booking (set out in “Reservations” section below, or will not be granted access rights to the Participating Clubs.
    • Cardholders with existing golf game booked, are not allowed to book subsequent golf game/s until the current game has been played, regardless if Cardholders are booked as the main Cardholder or as a Guest in the booking submission.
    • For the 280 clubs with maximum of 3 times complimentary green fees per calendar year, cardholders, who are traveling outside of their issuing country, are allowed to book more than 1 golf games in their destination country/countries. This will still be subjected to the cap of 3 complimentary fees per calendar year.
    • Golf Privilege is not valid for use in conjunction with other non-Citi ULTIMA promotions, discounts or offers, and cannot be utilised for participation in corporate golf events, private golf events or golf tournaments.
    • Golf Privilege is valid for use when booked directly by a Citi ULTIMA Lifestyle Relationship Manager, on behalf of Cardholders.
    • Accordingly and for the avoidance of doubt, Cardholders are not allowed to take over tee times transferred from other golfers/Participating Club members to make use of the Golf Privileges.
    • Cardholders must be present for their own booking made under their name.
    • Cardholders are not allowed to use this program to request a pairing, or to join a flight booked by other golfers/Participating Club members at any Participating Clubs, and such requests will not be entertained by Citibank. All pairings are at the sole discretion of, and administered by, the Participating Golf Clubs.
    • Cardholders understand and acknowledge that Participating Clubs will not entertain any direct correspondence/enquires, attempts for checking availability and bookings, attempts in securing tee time, transfer of confirmed tee time, and/or amendment of a confirmed golf booking from Cardholders. Citibank reserves the right to reject/cancel Cardholders’ complimentary golf booking if the Cardholders contact any Participating Clubs directly.

    II Reservations

    • All bookings must be made through the Citi ULTIMA Lifestyle Relationship Manager.
    • A status update on the golf booking request will be sent to Cardholders within 2 business days.
    • Golf Privilege is valid for weekdays and weekends, except public holidays. The policy for public holidays varies by golf clubs.
    • Minimum balls per flight may be required for tee-off by Participating Clubs in accordance with their club policy.
    • Bookings cannot be made less than 7 calendar days and more than 14 calendar days in advance before day of tee-off, not inclusive of day of tee-off. (As an example, tee-off on a Friday means booking must be made on Friday the week before). The following booking deadline apply for the specific golf clubs in the table below.
    • Singapore Golf Clubs Weekday Booking Submission Weekend Booking Submission
      (tee times available for Sun PM only)
      Sembawang Country Club Maximum 7 days in advance Maximum 5 days in advance
      Marina Bay Golf Course Maximum 7 days in advance Maximum 5 days in advance
    • Acceptance of all golf bookings, pairings and changes to tee times will be at the discretion of the Participating Clubs, and are subject to availability. Cardholders will not be granted access rights to the Participating Clubs without prior bookings through the Citi ULTIMA Lifestyle Relationship Manager.

    III Fees and Charges

    • Complimentary green fees for Cardholders and one guest will be absorbed by Visa under the Golf Privileges in the 22 participating clubs with the exception of Sentosa Golf Club. A complimentary buggy per booking will be provided, if available.
    • Additional guests have to pay for caddie, turf mate, locker fee, insurance, taxes and all other ancillary and miscellaneous charges (“Other Usage Charges”) at normal published rates at the Participating Clubs where applicable, subject to the Participating Clubs’ terms and conditions.
    • Cardholders have to pay for caddie, turf mate, locker fee, insurance, taxes and all other ancillary and miscellaneous charges (“Other Usage Charges”) at normal published rates at the Participating Clubs where applicable, subject to the participating clubs terms and conditions.
    • All payment made in relation to usage of the Golf Privileges, and any Other Usage Charges incurred while utilizing the Golf Privileges, must be made with a Citi ULTIMA card.

    IV Cancellation and Charges

    • Cancellations and/or amendments to bookings are strictly to be made through the Citi ULTIMA Lifestyle Relationship Manager via phone, and not directly with the Participating Clubs.
    • Any cancellation and/or amendment to bookings must be made at least 3 working days prior to tee-off date, or as in accordance with golf club’s cancellation policy (as an example, confirmed bookings at Mission Hill are non-amendable and non-cancellable).
    • Cancellation made less than 3 working days or less than duration stated by club’s policy, late arrivals or non-shows shall be subjected to full published rates and penalty stipulated by the Participating Clubs. Penalty charges will be borne in full by Cardholders.
    • Amendment fee of US$10 + GST applies if changes are made to bookings after confirmation has been issued.
    • Rain check policy will apply as per Participating Clubs’ policy

    V Miscellaneous

    • Golfers must have a valid handicap.
    • Golf Privileges are valid for golf rounds only. They do not provide Cardholders and their guests with access to the other recreational facilities at the Participating Clubs.
    • Cardholders understand and acknowledge that Participating Clubs will not entertain any correspondence/enquires, and/or attempts for bookings from Cardholders, in the event that Cardholders contact the Participating Clubs directly to book the Golf Privileges.
    • Cardholders acknowledge and agree that Citibank and Visa are not responsible for non-fulfilment of any privileges or any defect or lack in service or goods supplied by third parties, including the Participating Clubs. Accordingly, Cardholders irrevocably agree not to make any claim against Citibank and Visa in relation to any loss, damage, disappointment or distress of any kind arising from their use or attempted use of the Golf Privileges, including but not limited to failure or inadequacy of service or fulfilment of privileges by the Participating Clubs.
    • Citibank reserves the right at any time and without assigning any reason, to change or to cancel any Participating Club – it is the duty of the Cardholders to check the list of Participating Clubs prevailing at any time.
    • To the fullest extent permissible by law, each participating Cardholder releases Citibank and the respective Participating Clubs from any claim, loss, damage, cost or expense (including any claim for legal expenses) sustained or incurred by him/her in connection with his/her participation or attempted participation in the Golf Privileges.

    Citi ULTIMA Golf Tournament 2022 (“Event”) Terms & Conditions

    1. ELIGIBILITY: Entries are (i) by invitation only; for (ii) individual golfers that hold a valid golf handicap and (iii) such persons must be the primary holder of a Citi ULTIMA credit card issued by Citibank Singapore Limited. Entries will close on 12 September 2022 or earlier subject to availability. Payment will be charged to the Citi ULTIMA Credit Card by Apexlynx LeisureSport Private Limited (Singapore) at the time of confirmation of entry.

      1. Package amendments, cancellations and refunds are NOT PERMITTED in any circumstances once payment is processed. No benefits may be exchanged for cash.
      2. Player name substitution is subject to approval but in any case, must not be any later than 16 September 2022. Substitute player must be a Primary Citi ULTIMA Cardmember and must have a valid golf handicap.
      3. Participation is voluntary and at the sole risk of the participants.
      4. All registration must be made via the dedicated booking link. Player fee of S$288 net must be paid using a Citi ULTIMA Card in order to secure the Cardmember’s participation.
      5. There shall be no waiver of player fees for Sentosa Golf Club Members.
    2. GENERAL EVENT RULES

      1. Play at the Event will be conducted in accordance with the Rules of Golf and Local Rules of the Sentosa Golf Club (Serapong Course) as applicable and as per the format as maybe specified by the Event Committee.
      2. At registration for the Event, all Participants must present proof of their current lowest official golf handicap.
      3. Distance measuring devices such as GPS based systems and laser rangefinders that measure distance are permitted for use in the Event.
      4. A draw for the day's play will be made and displayed. Participants shall start at the time and in the order arranged by the Event Committee.
      5. It will be obligatory for all Participants to play with conforming golf balls and equipment.
      6. The Event Committee shall have the sole management and control of the tournament, with the full power at any time to alter or vary any conditions. The Event Committee’s decision on any matters affecting the tournament shall be final and the Event Committee shall not be responsible for any disadvantages that may occur because of a competitor’s ignorance of the Golf Event Guidelines and Regulations. It is the responsibility of each Participant to ensure that they understand the Tournament Guidelines and Regulations.
      7. The Event may include the supply of goods or services from third parties (Third Party Products). Citibank Singapore Limited / Apexlynx LeisureSport Private Limited (Singapore) shall not be liable in any manner whatsoever or howsoever for any loss or damage or claims that may arise out of (a) usage or attempted usage of any of the offers or services provided by our 3rd party suppliers or representatives, or (b) any refusal or failure on the part of our 3rd party representatives to provide or honour any of the offers, benefits, privileges whatsoever.

    3. GENERAL

      1. The applicable Terms and Conditions govern the aspects of the Event, including the invitations, marketing communications, registration and the conduct of the Event itself. The Terms and Conditions are effective from the date of publication and may be amended from time to time by Citibank Singapore Limited or by the organizers (Apexlynx LeisureSport Private Limited (Singapore) at their sole discretion and without notice. Each Attendee agrees to be bound by the Terms and Conditions as applicable and is responsible for complying with them.
      2. If any terms in the Terms and Conditions are deemed, invalid or unenforceable then that term will be read down to the extent necessary to ensure that it is not invalid or unenforceable, but if that is not possible, it will be severed from the Terms and Conditions and the remaining provisions will continue to apply.
      3. The Terms and Conditions are governed by and will be construed in accordance with the laws applicable in Singapore, irrespective of the domicile of the participant.
      4. Citibank Singapore Ltd / Apexlynx LeisureSport Private Limited (Singapore) reserve the right at any time to cancel, modify or suspend the Event at their discretion or if it is considered that the Event is not capable of being conducted as specified, or if required to do so by law. Citibank reserves the right to disqualify any Citi ULTIMA cardmember from participating in the Event if Citibank has reasonable grounds to believe that they have not complied with any of these terms, any of the Event Guidelines and Regulations or any of the Rules of Golf and Local Rules of Sentosa Golf Club (Serapong Course)
      5. Each Attendee is responsible for ensuring that all necessary personal insurance policies (including third party / medical insurance) are obtained prior to the Event.
      6. To the extent permitted by law, each Attendee agrees to release and hold Citibank Singapore Ltd / Apexlynx LeisureSport Private Limited (Singapore) including each of their employees, agents, sub-contractors, Directors, officers, vendors, and related corporate bodies harmless from any actions and claims which may be made by the Attendee or on behalf of the Attendee or by other parties for, or arising out of, any injury, loss, damage or death occurring because of participation in the Event.

    Citi ULTIMA Golf Tournament 2022 Lucky Draw

    • Date: 22 September 2022
    • Venue: Sentosa Golf Club, Serapong Course
    • Time of draw: 7.00pm - 8.30pm

    Citi ULTIMA Golf Tournament 2022 (“CUGT2022”) Lucky Draw Terms and Conditions

    • The CUGT 2022 Lucky Draw (“Lucky Draw”) will take place on 22 September 2022 at the Sentosa Golf Club from 7.00pm-8.30pm.
    • The total number of Lucky Draw prizes (“Prizes”) will be determined by Citi at its discretion, and the details of each prize will be put up on the notice board at the CUGT2022.
    • To be eligible for the Lucky Draw, the Citi ULTIMA cardmember must be a participant of the CUGT2022 and must be physically present during the conduct of the Lucky Draw from 7:00pm to 8:30pm (“Eligible Participant”).
    • All Eligible Participant’s names, excluding Citi staff and sponsors of the CUGT2022, will be printed/written on individual cards and placed in a bowl. Each Eligible Participant will only have one chance to win one Prize in this Lucky Draw. Once a card is drawn, it will not be placed back in the bowl.
    • Individual cards with the names of the Eligible Participants will be picked out at random by a Citi staff during the Lucky Draw and their name will be called out by the Emcee to receive their Prize.
    • The Eligible Participant’s name selected from the draw bowl will stand to win a Prize. However, if such name so selected is called more than 3 times and the relevant Eligible Participant is not present at the Lucky Draw or otherwise does not come forth to claim the Prize, the Eligible Participant will forfeit his/her chance to claim the Prize, and a new name card will be drawn. Please note that the Eligible Participant is not allowed to authorize any other person to claim the Prize on his/her behalf.
    • A Citi ULTIMA cardmember can only win one (01) Prize and will not be allowed to exchange it for cash or a different Prize.
    • Prizes will be given at random and in no particular order.
    • Citibank's decision on all matters relating to the Lucky Draw, including any decision to disqualify an Eligible Participant will be determined at its reasonable discretion and is final and binding on all participants.
    • Citibank shall not be responsible for the quality, merchantability or the fitness for any purpose or any other aspect of the products and/or services provided by third parties and Citibank shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the promotion provided by third parties. Citibank is not the manufacturer of any of the Prizes and does not warrant the quality or condition of any of the Prizes.
    • Citibank reserves the right, at its reasonable discretion, to vary, add to or delete these terms and/or terminate the Lucky Draw at any time. Citibank also reserves the right to change the Prizes or replace them with another item which in Citibank’s opinion, is of similar value.
    • Citibank reserves the right to disqualify any Eligible Participant from the Draw should Citibank have reasonable grounds to believe that such Eligible Participant is in breach of these terms or is in breach of the rules of the Sentosa Golf Club.
    • “Citi” and "Citibank" refers to Citibank Singapore Limited.
    • This offer is valid till 31 Dec 2021 (inclusive).
    • This offer cannot be used in conjunction with other discounts, promotions and privileges.
    • Reservations are required at least two (2) weeks in advance.
    • Payment for the charter, F&B and any other additional orders must be made with a Citi ULTIMA Card.
    • All yacht charters are subjected to availability at the time of booking and promotion is not valid during blackout dates.
    • Management reserves the right to vary, remove or add to these terms and conditions from time to time at its discretion without prior notice.
    • In the event of dispute, the management’s decision is final.

    Promotion Period:
    Valid from 1 November 2022 – 31 October 2023

    Offer:
    Complimentary 1 year Print or Digital subscription to The Peak and/or ICON magazine via the subscription form(s) in the link(s) below:

    The Peak: https://www.thepeakmagazine.com.sg/citi-ultima-form/

    ICON: https://www.iconsingapore.com/icon-citi-ultima-form

    Terms and Conditions:

    • "Citibank" refers to Citibank Singapore Limited and “SPH Media” refers to SPH Media Limited.
    • Offer valid only for Citibank’s ULTIMA Cardmembers (“Eligible Cardmember”).
    • Each Eligible Cardmember is limited to one complimentary subscription of The Peak and/or ICON magazine per year.
    • Eligible Cardmembers are to redeem their complimentary subscription(s) by completing the subscription form(s) via the link(s) provided above.
    • Each Eligible Cardmember is entitled to receive 10 issues of The Peak and/or 11 issues of ICON magazine from the date the subscription form is submitted.
    • The magazine subscription is not exchangeable for cash, credit or kind. Citibank will not replace lost or stolen magazines. Citibank will not provide any compensation not withstanding non-receipt of notification. The magazine subscription is subject to further terms and conditions of SPH Media. Physical copies of the magazines will only be delivered to local addresses in Singapore and digital copies will be sent to the email address that the Eligible Customer provides in the subscription form(s).
    • Citibank’s and SPH Media’s decision on all matters relating to this offer will be determined at their reasonable discretion and is final and binding on all Eligible Cardmembers.
    • Citibank shall not be responsible for the quality, merchantability or the fitness for any purpose or any other aspect of the products and/or services provided by third parties. Notwithstanding anything herein, Citibank shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the products and/or services provided by third parties.
    • Citibank and SPH Media reserve the right, at their reasonable discretion to vary, add to or delete the terms of this offer and/or terminate the offer at any time without prior notice.
    • Eligible Cardmembers should seek redress and direct any complaints or comments in respect of such goods and services to the respective participating merchant, provider or agent.
    • Priority booking is reserved for Citi ULTIMA Cardmembers who contact their Citi ULTIMA Lifestyle Managers or ULTIMA Lifestyle Concierge.

    • Priority bookings are subject to availability at time of reservation. Deposits (must be made with a Citi ULTIMA Card), cancellation fees, blackout periods may apply. Please refer to respective restaurant’s terms and conditions that will apply for Priority Booking.

    • Exclusive Chef’s Menu is valid for pre-booking for dining during the period via the link provided on the Citi ULTIMA website (which will direct you to a third party website) and with advance full payment made using a Citi ULTIMA Card. Bookings will be on a first come first serve basis and any payments made are non-refundable in the event of a cancellation by the Citi ULTIMA Cardmember.

    • For full terms and conditions relating to Citi ULTIMA Card and CITI ULTIMA Concierge services, please click here.

    • Citibank shall not be responsible for the quality, merchantability or the fitness for any purpose or any other aspect of the products and/or services provided by third parties (including the featured restaurants)and Citibank shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the products and/or services provided by third parties (including the featured restaurants). Citibank shall also not be responsible if you are unable to make reservations under the Priority Booking or Exclusive Chef’s Menu offer as this depends on availability at these restaurants which is not within Citibank’s control.

    • All disputes about the quality or performances of the products and/or services offered by third parties (including the featured restaurants) should be resolved directly with the relevant third party (including the featured restaurants).

    • Citibank and the respective merchants reserve the right to vary the terms and conditions governing the offers at any time.

    • Citibank’s decision on all matters relating to this Promotion will be at its reasonable discretion and will be final and binding on all customers.

    • “Citibank” refers to Citibank Singapore Limited.

    1. Offer does not include service charge and GST.

    2. Offer is only valid with payment using a Citi ULTIMA Card.

    3. Offer is valid only for pre-bookings via the link provided on the eDM. Bookings will be on a first come first serve basis.

    4. Bookings are non-refundable. No refund for either unused or half-used bookings.

    5. No Child/Infant price.

    6. Citibank is not an agent of the merchant and makes no representation as to the quality of goods and services provided.

    7. All disputes about the quality or performances of the product and/or services should be resolved directly with the merchant.

    8. Citibank and the respective merchants reserve the right to vary the terms and conditions governing the offers at any time.

    • Valid until 30th December 2022
    • Payment must be made using a Citi ULTIMA Card to enjoy the promotion.
    • Diners must quote “Citibank Privilege” at the time of booking.
    • For dining reservations, please call +65 6431 6156.
    • Valid for a maximum of 10 guests per visit. This number may vary according to prevailing government restrictions.
    • Not valid on eves of and on Public Holidays, as well as on special occasions and promotional periods including but not limited to Mother’s Day, and Singapore Grand Prix 2022 Week, unless otherwise stated.
    • Not valid with other promotions and membership offers.
    • Not valid for reservations made through third party online platforms including but not limited to Chope, HungryGoWhere, Quandoo and OpenTable.
    • Citibank's and RC Hotels’ decision on all matters relating to the Promotion will be determined at its reasonable discretion and is final and binding on all participants.
    • Citibank shall not be responsible for the quality, merchantability or the fitness for any purpose or any other aspect of the products and/or services provided by third parties and Citibank shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the products and/or services provided by third parties.
    • All disputes about quality or performance of the product and/or services shall be resolved directly with RC Hotels.
    • Citibank and RC Hotels reserve the right, at their reasonable discretion, to vary, add to or delete the Promotion terms and/or terminate the Promotion.
    • "Citibank" refers to Citibank Singapore Limited. The terms “ RC Hotels”, “Prego” and “Mikuni” refer to RC Hotels (Pte) Ltd trading as Fairmont Singapore and Swissotel The Stamford.
    • Valid until 30th December 2022.
    • Payment must be made using a Citi ULTIMA Card to enjoy the promotion.
    • Not valid in conjunction with other promotions, loyalty programs, discounts and vouchers.
    • Not valid on eves of and on Public Holidays, and special events and occasions including Valentine’s Day, Easter Sunday, Secretaries’ Week, Mother’s Day, Father’s Day, National Day, Formula 1 and Festive Season unless otherwise stated.
    • Citibank's and The Ritz-Carlton, Millenia Singapore’s decision on all matters relating to the Promotion will be determined at its reasonable discretion and is final and binding on all participants.
    • Citibank shall not be responsible for the quality, merchantability or the fitness for any purpose or any other aspect of the products and/or services provided by third parties and Citibank shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the products and/or services provided by third parties. All disputes about quality or performance of the product and/or services shall be resolved directly with The Ritz-Carlton, Millenia Singapore.
    • Citibank and The Ritz-Carlton, Millenia Singapore reserve the right, at their reasonable discretion, to vary, add to or delete the Promotion terms and/or terminate the Promotion.
    • "Citibank" refers to Citibank Singapore Limited. The terms “The Ritz-Carlton, Millenia Singapore”, and “Colony” refer to The Ritz-Carlton Hotel Company of Singapore Pte Ltd operating on behalf of RCMS Properties Private Limited doing business as The Ritz-Carlton, Millenia Singapore.
    • Valid until 30th December 2022.
    • Payment must be made using a Citi ULTIMA Card to enjoy the promotion.
    • The Promotion does not apply to service charge and taxes.
    • Valid for a maximum of eight (8) people per bill.
    • Not valid in conjunction with other promotions, discount cards, promotional vouchers and in-house offer discount cards.
    • Not valid on eves of and on Public Holidays, and other special occasions including but not limited to the 15 days of Chinese New Year at Jade, Valentine’s Day, Easter weekend, Mother’s Day weekend, Father’s Day weekend, F1 weekend, and Thanksgiving Day unless otherwise stated.
    • Reservations are encouraged and subject to availability. For reservations or enquiries, please call +65 6877 8911/12 or email dining-rsvp@fullertonhotels.com.
    • The hotel reserves the right to decline the reservations of guests for public health and safety reasons.
    • Citibank's and The Fullerton Hotel Singapore’s decision on all matters relating to the Promotion will be determined at its reasonable discretion and is final and binding on all participants.
    • Citibank shall not be responsible for the quality, merchantability or the fitness for any purpose or any other aspect of the products and/or services provided by third parties and Citibank shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the products and/or services provided by third parties. All disputes about quality or performance of the product and/or services shall be resolved directly with The Fullerton Hotel Singapore.
    • Citibank and The Fullerton Hotel Singapore reserve the right, at their reasonable discretion, to vary, add to or delete the Promotion terms and/or terminate the Promotion.
    • "Citibank" refers to Citibank Singapore Limited. The terms “Jade Restaurant” and “The Courtyard” refer to The Fullerton Hotel Singapore.
    • Valid until 30th December 2022.
    • Payment must be made using a Citi ULTIMA Card to enjoy the promotion.
    • The Promotion does not apply to service charge and taxes.
    • Valid for a maximum of eight (8) people per bill.
    • Not valid in conjunction with other promotions, discount cards, promotional vouchers and in-house offer discount cards.
    • Not valid on eves of and on Public Holidays, and other special occasions including but not limited to Valentine’s Day, Easter weekend, Mother’s Day weekend, Father’s Day weekend, F1 weekend, and Thanksgiving Day unless otherwise stated.
    • Reservations are encourages and subject to availability. For reservations or enquiries, please call +65 6877 8911/12 or email dining-rsvp@fullertonhotels.com.
    • The hotel reserves the right to decline the reservations of guests for public health and safety reasons.
    • Citibank's and The Fullerton Bay Hotel Singapore’s decision on all matters relating to the Promotion will be determined at its reasonable discretion and is final and binding on all participants.
    • Citibank shall not be responsible for the quality, merchantability or the fitness for any purpose or any other aspect of the products and/or services provided by third parties and Citibank shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the products and/or services provided by third parties. All disputes about quality or performance of the product and/or services shall be resolved directly with The Fullerton Bay Hotel Singapore.
    • Citibank and The Fullerton Bay Hotel Singapore reserve the right, at their reasonable discretion, to vary, add to or delete the Promotion terms and/or terminate the Promotion.
    • "Citibank" refers to Citibank Singapore Limited. The terms “The Landing Point” and “The Fullerton Bay Hotel” refer to The Fullerton Bay Hotel Singapore.
    1. This promotion is valid only for Citi ULTIMA Cardmembers who have received the redemption electronic mailer from Citibank. Eligible Citi ULTIMA Cardmembers will be able to redeem one (1) box of mooncakes from the list below:

    2. Traditional Mooncakes Snowskin Mooncakes
      • 4pc White Lotus Seed Paste with Double Yolk
      • 4pc White Lotus Seed Collagen Paste with Single Egg Yolk
      • 4pc White Lotus Seed Paste with Macadamia Nut
      • 4pc Oats and Dried Fruits
      • 8pc Mini Snow Skin Champagne
      • 8pc Mini Snow Skin Lychee Martini
      • 8pc Mini Snow Skin Sea Salt Truffle Dark Chocolate
      • 8pc Mini Snow Skin Pomegranate

      • All Baked and Snowskin mooncakes contain traces of nuts and egg and are non halal certified.
      • Traditional baked mooncakes are best consumed within 2 weeks from date of redemption. Keep at room temperature.
      • Snowskin mooncakes are best consumed within 3 to 5 days from date of redemption. Keep refrigerated for all Snowskin mooncakes.
      • Mini snow skin champagne and lychee martini contains alcohol.

    3. This electronic mailer is not exchangeable for cash or any other items and is strictly non-transferable and is valid for one-time use only.

    4. An advance reservation of at least three (3) business-days is required. Please send an email to mooncakesales@sheratonsingapore.com, quoting “Citi ULTIMA” and the serial number (found at the top of the email), with your preferred flavor and collection date. The last day to make your reservation is 5 September 2022 and if delivery is required, you will need to arrange it with Sheraton Singapore by 26 August 2022 (Friday). Please ensure you get a confirmation email from Sheraton Singapore on collection or delivery date, as the case may be. By sending an email to Sheraton Singapore, you acknowledge that Sheraton Singapore will be receiving any personal information you have provided in your email, including your email address and delivery address (if arranging for delivery).

    5. All orders are to be collected at Sheraton Towers Mooncake booth, located on level one of 39 Scotts Rd, Singapore 228230, between 11am to 7.30pm daily. Collection is available until 7 September 2022.

    6. Please provide the serial number (found at the top of the email) at point of redemption.

    7. Kindly note that mooncakes that have been collected are non-refundable nor exchangeable.

    8. Citibank is not a supplier of the product/service redeemed, including the delivery service, and will not accept any liability in relation thereto. Citibank shall not be responsible for the quality, merchantability or the fitness for any purpose or any other aspect of the products and/or services (including the delivery service) provided by third parties. Notwithstanding anything herein, Citibank shall not at any time be responsible or held liable for any loss, injury, damage, or harm suffered by you in connection with the products and/or services provided by third parties.

    9. All disputes about quality of performance of the products and/or services (including the delivery service) should be resolved directly with relevant supplier of the product and/or services.

    10. Citibank reserves the right to vary, delete or add to any of these terms and conditions from time to time at its discretion. Citibank also reserves the right to replace the mooncakes with gifts of a similar value, as determined by Citibank. These terms and conditions prevail over the contents of any brochure or other promotional material advertising.

    11. "Citibank" means Citibank Singapore Limited and “Sheraton Singapore” means Sheraton Towers Singapore Hotel.

    Important Note

    Citibank is not an agent of any merchant and assumes no liability or responsibility for the quality, merchantability or the fitness for any purpose or any other aspect of the products and/or services provided by any merchant, site or service provider or other authorised agent. Notwithstanding anything herein, Citibank shall not at any time be responsible or held liable for any loss, injury, damage or harm suffered by or in connection with the products and/or services provided by any merchant, site or service provider or other authorised agent, and you should seek redress from and direct any complaints or comments, in respect of such goods and services, to them.

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