- Outsourcing Notification
At Citibank, delivering a remarkable banking experience to our customers is a commitment. To deliver on our commitment, Citibank Singapore Limited ("Citibank") may, from time to time, utilise the services of various partner organisations (both Citi affiliated companies and external organisations, the "Service Provider Partners") for data processing, operational activities and technology infrastructure support services such as application/document processing, middle and back office operations, business continuity and disaster recovery functions and activities, information systems hosting, management and maintenance. Such Service Provider Partners may be based in Singapore or outside of Singapore.
Keeping your information secure and safe is our priority. We would like to assure you that all our Service Provider Partners are selected using a rigorous evaluation process, to ensure they deliver the highest possible standards of service, reliability and integrity. Our Service Provider Partners are bound by contracts to keep customer information confidential and to use such information strictly for contracted purposes and Citibank is both committed to and responsible for ensuring that our Service Provider Partners adhere to these obligations.
Applicable laws both in Singapore and other countries may require Citibank and our Service Provider Partners to disclose information relating to Citibank's customers to relevant authorities. The circumstances under which our Service Provider Partners may be required to do so are limited and include compulsion under a court order, police investigations or criminal prosecutions.
Should you have any queries, please contact CitiPhone Banking at +65 6225 5225 between 8am to 8pm.