CITI MOBILE

Banking made simple.

  • Download Citi Mobile® App
  • Banking made simple.

    Download Citi Mobile® App, the companion app for your card to get the instant help that you need on-the-go.

    Sometimes you just need an answer right away.

    Need to check your cards or accounts balances? You can turn on Citi Mobile® App Snapshot to view your balances with one tap.

    All your purchases, fund transfers, and payment details are instantly updated and can be retrieved anytime with the Citi Mobile® App. You can verify the last 150 transaction records, to ensure a merchant has charged you correctly before even receiving the credit card statement.

    Protect your accounts right away.

    Not using your card? Use the Citi Mobile® App to temporarily de-activate your card so that no one can use it.* You can re-activate the card just as easily when you do need it.

    *While your card is in a de-activated state, it will not be able to be used for point-of-sale transactions. However, any recurring payment instructions that you may have established on your card will not be affected. To terminate your card and request for a replacement if your card is lost or stolen, please call our Citiphone hotline.

    Expecting a payment to your account or credit card? Is your time deposit reaching maturity? Left with a remaining credit limit of 5% on your credit card? Citi Mobile® App Push Notification will keep you informed of all these account movements, so that you can manage your accounts instantly, giving you peace of mind.

    Too many passwords to remember? Access your account with your fingerprint, simply and securely.

    Important information: Touch ID is only available on iPhone 5s and newer IOS devices supporting fingerprint login. Learn more here. Please do not activate Touch ID™ and Sensor for the Citi Mobile® App if you have any other person's fingerprint saved on your device. Activating fingerprint sign in means that any fingerprint saved on your phone, now or in the future can access your Citi Mobile® App. Your user ID will be stored in the app, you can turn this feature off any time via "Setting" feature. iPhone and Touch ID™ Sensor are trademarks of Apple Inc. registered in the U.S and other countries. Learn more here.

    WHAT'S NEW
    • Citi Mobile® Token

    Introducing Citi Mobile® Token

    Use the Citi Mobile® Token to authenticate all transactions, as an alternative to other methods like Online Security Device, or One-Time PIN (OTP) via SMS.

    Learn more




    • Citi Mobile® App Key Features

    The new Citi Mobile® App is loaded with features to make banking on the move a hassle-free experience.



    slider

    GET STARTED
    1. Download the Citi Mobile® App

    If you are reading this on your smartphone,

    Click here to download the Citi Mobile® App directly.

    Alternatively, you can download the app via one of the following methods:

    • Search for "CitiBank SG" in the App Store or Google Play on your smartphone; or
    • SMS "CITIMOB" to 72484 to get the download link from us.

    Login to Citi Mobile® App with your existing Citibank Online User ID and Password.

    • Don't have login credentials? Create them directly on the Citi Mobile® App.
    2. Register for a User account using Citi Mobile® App
    GENERAL FAQs
    Citi Mobile® Token FAQ

    Click on    to expand and on    to minimize the details.

    Citi Mobile® Token is a feature within the Citi Mobile® App that authenticates transactions, as an alternative to other authentication methods such as Online Security Device, or One-Time PIN (OTP) via SMS. You may still use your Online Security Device or OTP via SMS to authenticate transactions. Please note that the Citi Mobile® Token can only be enabled with the Citi Mobile® App on one mobile device.

    The benefits of Citi Mobile® Token are:

    • Secure
      SECURE
      Protected by a 6-digit Unlock Code chosen by you, and is restricted to one mobile device of your choice.
    • Instant
      INSTANT
      Enter your unique Unlock Code to instantly authenticate your transactions initiated in
      Citi Mobile® App on your
      Citi Mobile® Token enabled device. No more waiting for an OTP via SMS, or worrying about misplacing your Online Security Device.
    • Easy
      EASY
      Authenticates all online transactions such as payments and transfers, adding a new payee, and updating your contact details. It also generates OTP for online purchases.

    You can enable Citi Mobile® Token in 4 steps:

    Sign on to Citi Mobile® App.

    Select "Enable" to continue.

    Enter your OTP via SMS or Online Security Device for authentication.

    Create your 6-digit Unlock Code.

    You have successfully enabled the Citi Mobile® Token.

    Citi Mobile® Token can be used in the following scenarios:


    • Citi Mobile® App
      Authenticate instantly with your unique Unlock Code for all transactions initiated in the Citi Mobile® App on your Citi Mobile® Token enabled device.

    • Citibank Online
      Instantly generate an OTP or Transaction Authorization Code (TAC) with your unique Unlock Code, to authenticate all transactions on Citibank Online.

    • When making payment for online purchases
      Instantly generate a One-Time PIN (OTP) with your unique Unlock Code for online purchases.

    The unique Unlock Code ensures that only you have access to Citi Mobile® Token on your device and can generate a One-Time PIN (OTP) and / or Transaction Authorisation Code (TAC). Please remember your Unlock code and do not share it with anyone.

    Yes, you can still use your Online Security Device or get OTP via SMS. However, with the Citi Mobile® Token, if you are making transactions in the Citi Mobile® App on your Citi Mobile® Token enabled device, authentication is instant when you enter your unique Unlock Code. There’s no need to wait for OTP via SMS, or worry about misplacing your Online Security Device.

    Once you have registered for the Citi Mobile® Token, it becomes your primary mode of authentication for all transactions made through the Citi Mobile® App. The option to use Online Security Device or OTP via SMS will be made available only if your authentication via the Citi Mobile® Token is unsuccessful.

    Select your intended transaction on Citi Mobile® App.

    Enter your 6-digit Unlock Code when prompted.

    Once the authentication is successful, your selected transaction will be automatically completed.

    Generate OTP with the following steps:

    Select "Generate One-Time PIN (OTP)" at the login screen.

    Enter your 6-digit Unlock Code.

    Enter the OTP generated by Citi Mobile® Token where requested to complete your transaction

    Yes, you would be able to do so with the following steps:

    Launch the Citi Mobile® App on your other mobile device. An OTP screen will be displayed when you are attempting to perform a transaction and/or activity that requires an OTP.

     

    On your Citi Mobile® Token enabled device, click on the "Generate One-Time PIN (OTP)" button on the login screen of the Citi Mobile® App.

    Enter your 6-digit Unlock Code.

    An OTP will be generated by the Citi Mobile® Token; enter this OTP on the OTP screen of your other mobile device where your transaction and/or activity is performed.

    Your transaction and/or activity will be completed upon the successful authentication of the OTP.

    Choose the payee you want to add and enter the necessary payee details.

    Enter 6-digit Unlock Code.

    The Citi Mobile® Token will automatically perform the Transaction Signing.

    Once authentication is successful your payee will be added.

    For added security, a TAC is required for selected transactions such as:

    • Add Payee for payment and transferring funds
    • High Value Transfer & Payment
    • Telegraphic Transfer
    • Change of E-mail Address and mobile phone number
    • Sending a secured message

    When Transaction Signing is required, please follow the instructions shown on the Citibank Online screen below:

    Select "Generate One-Time PIN (OTP)" on the login screen.

    Enter your 6-digit Unlock code.

    Enter the 10-digit Challenge Code from the Citibank Online Transaction Signing screen into the bar as shown below and select "Proceed".

    The TAC will be generated.

    Enter the TAC where required (as shown below). Then select "Continue" to complete your transaction.

    Yes, you would be able to do so with the following steps:

    Launch the Citi Mobile® App on your other mobile device. A Transaction Signing screen will be displayed when you are attempting to perform a transaction and/or activity that requires a TAC. Click on "Authenticate using Citi Mobile® Token". A 10-digit Challenge Code will be displayed on the screen.

     

    On your Citi Mobile® Token enabled device, click on the "Generate One-Time PIN (OTP)" button which many be found on the login screen of the Citi Mobile® App.

    Enter your 6-digit Unlock code.

    Enter the 10-digit Challenge Code displayed in your other mobile device into the input field located in the lower half of the screen. Click on "Proceed" button.

    The TAC will be generated.

    Enter this TAC to the TAC screen of the other mobile device where your transaction and/or activity is being performed.

    No, you will not be able to use Citi Mobile® Token without installing the Citi Mobile® App.

    Click here to download the Citi Mobile® App.

    If you have lost your mobile phone, there are 3 ways to disable your Citi Mobile® Token:

    • Login to your Citibank Online account on your browser and follow these steps:
      >Services > My Profile > Deactivate Citi Mobile® Token
    • By enabling Citi Mobile® Token on another mobile device,. Citi Mobile® Token will automatically be deactivated on the previous mobile device.
    • Call CitiPhone at +65 6225 5225 to deactivate your Citi Mobile® Token.

    Simply enable the Citi Mobile® Token on your new mobile device, the Citi Mobile® Token will be automatically deactivated on the previous device.

    Click here to learn how to enable Citi Mobile® Token.

    No, you will not be able to generate One-Time PIN (OTP) and / or Transaction Authorisation Code (TAC) on the old device to authenticate your transactions. For security reasons, you can register for Citi Mobile® Token in one device only. If you have enabled the Citi Mobile® Token on a new device, the Citi Mobile® Token in the previous device will be automatically deactivated.

    Your OTP authentication may be unsuccessful because you have entered an incorrect Unlock Code. Please try again and note that entering an incorrect Unlock Code more than three times in a row will lock you out of Citibank Online and the Citi Mobile® App. Should you need assistance, please call our CitiPhone at +65 6225 5225.

    If you have forgotten your Unlock Code, you can reset your Unlock Code. Click here for instructions on how to reset your Unlock Code.

    Alternatively, you can try to refresh your Citi Mobile® Token from Citi Mobile® App.

    Select "Settings" from the menu.

    Select "Manage Citi Mobile® Token".

    Click on Sync to refresh your Citi Mobile® Token.

    Please call your Relationship Manager or our CitiPhone hotline at +65 6225 5225 for assistance.

    You can reset your Unlock Code by signing on to Citi Mobile® App and follow the steps below:

    Select "Settings" from the menu.

    Select "Manage Citi Mobile® Token".

    Select "Update your Unlock Code".

    Enter OTP via Online Security Device or OTP via SMS.

    Enter new 6-digit Unlock Code twice and select "Confirm".

    Done

    Touch ID™ FAQs

    Click on    to expand and on    to minimize the details.

    Touch ID is a feature that enables login authentication based on fingerprints stored on your Apple iphone device; which is an alternative login mechanism to Citi's User ID and Password.

    This feature is available on Apple Mobile Phone Models 5S and newer. Android devices are not supported currently.

    Your fingerprint information is stored on your Apple device's Secure Element. Once you enable Touch ID as a login method for your Citi Mobile® App, an encrypted token is created and stored in Citi Mobile® App and our Citi system. No login information is stored on the Citi Mobile® App

    Citi Mobile® App will automatically prompt you to enable Touch ID with a pop-up

    Sign in to your account using your registered User ID and password.

    Click 'Yes' to accept the pop up prompting your enrollment for Touch ID.

    Tick in the box to 'Allow my User ID to be stored' and select 'Enable' to activate Touch ID.

    To verify your identity, you will need to enter the OTP triggered to your registered mobile as an SMS.

    Touch ID has been successfully 'Activated'. Push the 'continue' to proceed.

    1. Click on the menu button on the main page

    2. From the left hand navigation panel, select 'Settings'

    3. Click on'Enable/ Disable Touch ID™ censor

    4. Select the 'Disable' button and reactivate login by keying in your UserID and password

    Enrollment of Touch ID Sensor for Citi Mobile® App is valid for 45 days. If you have not logged into the Citi Mobile® App by manually entering the password, Touch ID Sensor will be disabled for Citi Mobile® App. This will not impact any other Touch ID Enrollment you have on your device.

    Touch ID recognizes all fingerprints registered in your device. For security reasons, we recommend that you do not register third party finger prints in your device. This is to protect not just your Citibank account but the rest of your personal details in your phone.

    No, Touch ID sensor will not work if the service provider has changed in the overseas country.

    Changing the mobile number will not disable Touch ID sensor as long as SIM card and the service provider remains the same.

    There are a few reasons why your Touch ID may have been turned off:

    • You have changed your service provider
    • You have recently changed your User ID or Password
    • You have not logged into your Citi Mobile® App by entering your password for the past 45 days
    • You might have changed your SIM card
    • Your online account is locked because you have exceeded the maximum number of password tries
    • You have entered the wrong OTP when signed on for 3 times
    • You have enabled Touch ID sensor for your account on a different device
    • Your Citibank User ID is deleted in our system

    Push Notification
    Citi Mobile® App SNAPSHOT FAQs

    When you enroll in Citi Mobile® App Snapshot, you can view the balances for your Checking, Savings, Ready Credit and Credit Cards accounts without entering your User ID and Password every time. You need only refresh and enter your password from time to time, every 45 days. For added protection, we recommend you secure your mobile device with a password.

    It's simple. Login, go to the app 'Settings' and enable Citi Mobile Snapshot

    At the moment, you will not be able to customize accounts to view.

    No, Snapshot function is not available on Citibank Online and mobile browser.

    For Android Users: Once you call your service provider to disable the SIM Card, Snapshot will be automatically disabled.
    For Android and IPhone Users:

    • Changing your Citibank Online User ID and Password will disable Snapshot.
    • Enrolling in a new device will disable Snapshot in your lost mobile phone.

    We value our customers privacy and security, so we will automatically disable your Snapshot after 45 days if you have not logged into your Citi Mobile® App.

    Yes, you can use Snapshot in your tablet as long your tablet has a service provider and SIM Card associated with it.

    There are a few reasons why Snapshot may have been turned off:

    • A change in your service provider
    • You have recently changed your User ID or Password
    • Someone else has used your Snapshot enabled device to log in to their account
    • You have not logged into your Citi Mobile® App for the past 45 days
    • You changed your SIM card
    • Your Online account is locked because you exceeded the number of password entry attempts
    • You entered the wrong OTP 6 times when signed on.

    No, Snapshot if the service provider changes when you are overseas.

    Snapshot will be linked with your Primary SIM card. As long as Primary SIM card is available in the phone then Snapshot will work. Please note Snapshot will be disabled if the service provider has changed.

    Changing your mobile number will not disable Snapshot as long as the SIM card and service provider remains the same.

    For Android devices, Snapshot will be disabled when your SIM card is changed.

    For iPhone, changing the SIM card will not disable Snapshot.

    Yes, Snapshot will be disabled if you change your service provider; even if the phone number remains the same.

    You can view the balances of the following accounts in Snapshot:

    • Checking accounts
    • Savings accounts
    • Ready Credit accounts
    • Credit Card accounts

    To view the rest if your account balances, just log in to your Citi Mobile® App with your User ID and Password.

    You can turn off Snapshot by signing on to your mobile app and disabling it using the 'Settings' option

    You will need to own the following accounts to use Snapshot:

    • Checking
    • Savings
    • Ready Credit
    • Credit Cards

    In addition, you will need to have a:

    • Valid mobile phone number registered with Citi
    • Citibank Online account
    • Valid SIM card and network service provider

    To enable Snapshot, the User ID needs to be rememebered by the device as it is one of the authentication parameters for using Snapshot

    General FAQs
    • Citi Mobile® App Snapshot
    • View 150 latest transactions for all your accounts.
    • Ease of searching for specific transactions based on dates, amount or transaction type (transactions made in last 3 months)
    • Reset ATM PIN
    • Add stocks to your Watchlist
    • Faster access to functions via the Quick Task Menu

    You cannot customize your quick task menu as it is predetermined.

    For Android users, the daily currency update will be downloaded onto your mobile phone as a separate document in pdf format .

    For IPhone users, the document will be displayed in your browser.

    You can now change your ATM, Debit and/or Credit card PIN on the go using your Citi Mobile® App

    Going forward customers are required to choose the source of fund (SOF) account first and then based on the selected SOF, the destination account will be displayed.

    Here are the new capabilities introduced:

    • Search transaction using Date (Up to 150 transactions performed in the last 3 months)
    • Search transactions using Amount
    • Search transaction using Transaction type

    You will be able to see 150 transactions for each account

    For your convenience, our app can remember up to 5 user names for your ease of logging in.

    Yes you can delete your remembered User ID by following the steps below:

    From the main log in page, click on the right of the remembered User ID field

    Click on <Edit> button

    Then click on the red trash icon button and select <Yes> to forget your User ID

    SNAPSHOT

    Citi Mobile® App Snapshot – the smarter way to check your balances.

    • Real time update on your balances instantly.
    • View all your accounts with Citi, from Checking, Savings, Ready Credit to Credit Cards.
    • Without the hassle of entering your User ID and Password every time you view it.

    Get your account overview instantly. Here's how to
    enable Citi Mobile® App Snapshot in your Citi Mobile® App now.

    Open the Citi Mobile® App in your mobile phone.
    Tap on the Menu button on the top left corner.
    Tap on 'Settings' on the top left corner.
    Enable Snapshot

    Click here to read Snapshot FAQs.

    CITI MOBILE® TOKEN

    Introducing Citi Mobile® Token

    Use the Citi Mobile® Token to authenticate all your transactions, as an alternative to other methods like Online Security Device, or One-Time PIN (OTP) via SMS.

    • Secure
      SECURE
      Protected by a 6-digit Unlock Code chosen by you, and restricted to one mobile device of your choice.
    • Instant
      INSTANT
      Enter your unique Unlock Code
      to instantly authenticate your transactions initiated in Citi Mobile® App on your Citi Mobile® Token enabled device.
      No more waiting for an OTP via SMS, or worrying about misplacing your Online Security Device.
    • Easy
      EASY
      Authenticates all online transactions, such as payments and transfers, adding a new payee, and updating your contact details. It also generates OTP for online purchases.

    3 convenient ways to use Citi Mobile® Token

    Citi Mobile® App
    Authenticate instantly with your unique Unlock Code for all transactions initiated in the Citi Mobile® App on your Citi Mobile® Token enabled device.

    Citibank Online
    Instantly generate a One-Time PIN (OTP) with your unique Unlock Code, to authenticate all transactions on Citibank Online.

    When making payment for online purchases
    Instantly generate a One-Time PIN (OTP) with your unique Unlock Code for online purchases.

    slider

    Get Started

    Enable Citi Mobile® Token in 3 easy steps

    • Step 1
      Click on "Enable Citi Mobile® Token" on the sign on page, and proceed to sign on

      Click on 'Enable Citi Mobile Token' on the sign on page, and proceed to sign on
    • Step 2
      Authenticate yourself using a SMS OTP or an Online Security Device

      Authenticate yourself using a SMS OTP or an OSD
    • Step 3
      Create your personal Unlock Code

      Create your personal Unlock Code
    • You can now start using your Citi Mobile® Token

      You can now start using your Citi Mobile Token

    Download Citi Mobile® App, your card companion app:

    citi_mobile
    app store google playOR SMSSMS CITIMOB to 72484


    Don't have online access to login to Citi Mobile or Citibank online banking yet?

    Activate your online access with your credit card number and get the instant help that you need whilst on-the-go. For Debit card, you will also need the ATM PIN ready. Unlock an extension pack of benefits for your Citi accounts online and on Citi Mobile® App.

    Best Digital Bank 2015-2016.

    Banking made simple.

    Terms and ConditionsTerms and Conditions

    Citi Mobile® App Terms and Conditions

    For payments and transfers via Citi Mobile, the payee will first have to be added on Citibank Online and activated with an Online Authorisation Code (OAC). All payments and transfers are subject to the Citibank Online User Agreement. Some or all of the services (including payments and transfers) that may be accessed through Citi Mobile or Citibank Online may not be available during our scheduled maintenance times. In the event of such unavailability, you may call our 24-Hour CitiPhone Banking at 6225 5225 or visit a Citibank branch to conduct your banking transactions. Citibank exercises no control and assumes no responsibility for any delay, misconnection, variation in response times and connectivity of any Internet Service Provider (whether local or overseas) through which access to Citi Mobile and/or Citibank Online is effected. Citibank full disclaimers, terms and conditions apply to individual products and banking services.