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Introducing Citi Pay®.
The faster way to pay.
Turn your smartphone into a card and experience
a faster, more convenient way to pay with just a tap.
Speed your way through purchases
Paying with Citi Pay is as easy as 1-2-3.
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1. Launch the Citi Pay app and tap
the 'Ready to Pay' button -
2. Authenticate using your fingerprint or
your 4-digit Citi Pay PIN -
3. Hold your device over any
reader with this icon:
Works on any AndroidTM device (version 4.4 Kit Kat or higher with NFC support)
Quick start
Skip the long forms and troublesome process of taking photos of your card.
Setting up Citi Pay is just like using it: fast and easy.
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1. Download Citi Pay from the Google Play Store, launch the app, and click 'Get Started'.
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2. Log in using your Citibank Online User ID and Password.
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3. Enter the One-Time Password sent to your mobile phone.
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4. Create your 4-digit Citi Pay PIN.
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5. All your Citi Credit Cards will be added automatically.
Tap and pay with Citi Pay
You can start using Citi Pay on your Android
smartphone at all tap and pay terminals island-wide.
With each tap, you're boosting your rewards.
It's simply the smarter way to pay.
Fast purchases, faster rewards.
Citi ThankYou℠ Rewards
Turn your points or miles into amazing rewards - from flights, hotels and car rentals, to the merchandise of your choice.
Citibank Gourmet Pleasures
Discover the best dining deals islandwide hand-picked for Citi Cardmembers.
Citi Rebate
Earn up to 10% Citi Rebate on top of your existing card benefits with Citi Pay at over 500 locations.
FAQs
What is Citi Pay?
Citi Pay is a mobile wallet that allows you to pay for purchases using your eligible Citi Card at merchants with contactless or tap and pay facilities.
What devices are supported by Citi Pay?
Citi Pay can be used on Android smartphones with versions Android 4.4 (KitKat) or 5.0 (Lollipop) or higher, with NFC (Near Field Communication) capabilities.
How can I get Citi Pay?
- To start using Citi Pay, you must download and install the Citi Pay app from the Google Play Store. The Citi Pay app is free.
- Please ensure you have internet connectivity when you download and install this on your mobile phone.
- Once the app has been downloaded, open the Citi Pay app from your phone menu and follow the instructions to activate the app, including giving the app permission to access the dialer and location services of your phone, as well as agreeing to terms and conditions.
- You will need your Citibank Online User ID and Password to start using Citi Pay. If you do not have a Citibank Online profile, please create one by following the Citibank Online instructions here.
Where can I use Citi Pay?
- You can use Citi Pay to make payments of purchases at any merchant that has the tap and pay / contactless / NFC terminal.
- You can use Citi Pay anywhere in Singapore and overseas, as long as the merchant has a contactless reader available and as long as your mobile device has internet connectivity.
How secure is Citi Pay?
Citi Pay utilizes several layers of security at multiple points of usage.
- This begins with setting up your Citi Pay profile using your Citibank Online log in details. You will be required to go through our One-Time Password (OTP) verification process.
- In addition, every transaction done using Citi Pay will require a PIN or Fingerprint authentication giving you added security.
What should I do if I lose my phone?
- If your mobile phone is lost, please call Citiphone at 6225 5225 to report that you have activated Citi Pay and that you have lost your phone.
- Citiphone can delete the details of your Citibank account on Citi Pay at any time.
- Your actual Citi Card (plastic) will still remain active, unless you specifically request to cancel that as well.
Can I use Citi Pay overseas?
Yes you can use Citi Pay overseas, as long as the merchant has a contactless / NFC terminal and you have data connectivity on your mobile phone.
Can I still earn my Rewards or Miles or cash back or Citi Rebates if I use Citi Pay?
Yes, you will continue to earn the Rewards Points, Miles or cash back or Citi Rebates of your Citi Credit Card.
Can I use Citi Pay when I make purchases online?
Currently, Citi Pay can only be used for tap and pay transactions at merchants. It cannot be used for online payments.
How can I keep track of my Citi Pay transactions?
- You may view your recent transactions done for the past 30 days by going to the Settings followed by Recent Transactions. You will be prompted for either your Citi Pay PIN or Fingerprint and you must have data connectivity on your mobile phone to retrieve this information.
- Additionally, your statement of accounts (also available on Citibank Online) will indicate if a payment was made with Citi Pay.
Still have questions? Click here for the full FAQs.
