Citibank Electronic Advice FAQ Click on to expand and on to minimise the details. What is an electronic advice? Electronic advice is an electronic version of your banking advices which is accessible via Citibank Online and sent to your email inbox. What are the benefits of electronic advice? View your banking advices anytime, anywhere Access your past 2 years banking advices via Citibank Online Stay free of paper clutter and save the environment Who is eligible to enroll for Citibank Electronic Advice? All Citibank customers who hold a banking account will be eligible to enroll for electronic advice. How do I enroll for this service? To enroll for electronic advice, follow these simple steps: Click here to login to Citibank Online and enroll for E-Statement and E-Advices. If you are already logged into Citibank Online, Select <My Profile>, Select <E-Statements and E-Advices> on the left panel Click <Enroll/Edit E-Statements>. You can choose to enroll for 'All Banking Statements', 'All Credit Card Statements' and/or 'All E-Advices'. We will notify you by email or SMS once you have successfully enrolled for E-Statements and/or E-Advices. You will receive E-Statements from your next statement onwards; and E-Advices within the next 24 hours. Do I need to pay for this service? No, this service if offered to you free of charge. Will I still receive my paper advices if I am enrolled for Citibank Electronic Advice? If you are enrolled for electronic advice, you will not receive paper banking advices except for cards advices and selected banking advices which will be sent in paper form due to regulatory and security purposes. Can I choose to view my banking advices online and not have it sent to my email? Yes, you have an option to choose if you would like to view your banking advices via Citibank Online only or have your banking advices sent to your email and access it via Citibank Online. Are there any recommended security measures? It is recommended that you remove the temporary internet files after viewing your banking advices from your internet browser. Do I have to change my default password which is used to open the password encrypted PDF attachment sent to my email address? For added security, you are advised to change your default password immediately. You can do so by logging in to www.citibank.com.sg edit your password. What is the default password used to open the password encrypted PDF electronic advice attachment sent to my email address? The default password format will be sent to you in your welcome email. However, if you are enrolled for Citibank Electronic Statements and have changed your default password, please use the same password you have defined for your Citibank Electronic Statements to access your electronic advice. Which password should I use to access my past electronic advices if I have changed my password recently? Any change in password will only apply to advices received after such change. Should you wish to view past advice(s), you will be required to use the password that was active at the time of receipt of such advice(s). How long will my electronic advices be stored on Citibank Online? You will be able to access your advices for up to the past 2 years. I prefer to receive my statements and/or advices by mail. Login to Citibank Online and select <My Profile>. Select <E-Statements and E-Advices> and select <Enrol/Edit E-Statement> on the left panel. Click on <De-enrol E-Statements> and follow the confirmation steps to de-enroll from E-Statements. When will I start to receive my Electronic Statements and/or Advices? Upon successful enrollment, your next statement will be an E-Statement; and you will be activated for E-Advices within 24 hours.You will receive an email or SMS to inform you that your E-Statement or E-Advice is ready for viewing. I wish to receive an SMS reminder 7 days before my Citibank Credit Card/Ready Credit bill is due. Set-up SMS notification, by clicking here to login to Citibank Online to access CitiAlerts settings. If you are already logged into Citibank Online: Select <My Profile> Select <Citi Alerts> on the left panel Click <Manage Alerts> Click <Edit Alerts> to view the different types of alerts available Select your preferences under <Alerts For My Credit Card And Ready Credit Accounts> Click here to find out more about other CitiAlerts and reminders I would like to save or print a copy of my E-Statement/E-Advice. You can save or print a copy of your E-Statement and/or E-Advice by clicking on the 'save' icon or 'print' icon on the top navigation bar of the Adobe or PDF reader software. I have forgotten my default password to access my E-Statement/E-Advice. SMS 'STMTPASSWORD' to 72484 to receive an SMS on how to retrieve your default password. Alternatively, you can always login to Citibank Online to view your E-Statement up to 7 years and/or E-Advices up to 2 years. Do I have to change my default password which is used to open the password encrypted PDF attachment sent to my email address? For added security, you are advised to change your default password immediately. You can do so by logging in to www.citibank.com.sg to edit your electronic statements enrollment details. How do I register for my User ID and Password? Please follow these steps to register for online banking account: Click on "Register Now" Step 1: Enter any of your Debit / ATM / Credit Card Number For Credit Card enter CVV and your Date of Birth. OR, for Debit / ATM Card, enter your Card PIN. Read the Terms & Conditions from the link and click "I agree" checkbox. Click "Continue" to proceed. Step 2: Enter One-Time PIN (OTP) to proceed Step 3: Click on "Activate your card now". If your card is already active, please skip to the next step. Click "Continue to set up" to proceed. Enter your preferred User ID and Password Step 4: Enter your preferred 6-digit PIN for your card (Optional). Click "Continue" to proceed. Step 5: Registration Completed What happens when I forget my User ID and Password? Click on "Forgot User ID or Password" Step 1: Enter any of your Debit / ATM / Credit Card Number For Credit Card, enter CVV and your Date of Birth. Click "Continue" to proceed. OR, for Debit / ATM Card, enter your Card PIN. Click "Continue" to proceed. Step 2: Enter One-Time PIN (OTP) to proceed Step 3: Your User ID is shown on the screen. Click on "Sign On Now" to login to online banking with your existing password. If you forgot your password, you may reset it below. Step 4: Password reset completed. Click on "Sign On Now" to manage online banking account.