EZ-Pay

Forget cash card top ups.

Go EZ with EZ-Pay.

Forget cash card top ups. Go EZ with EZ-Pay.

Don't break a sweat with an empty cash card. Now, simply register for EZ-Pay with your Citi Credit Card and breeze through Electronic Road Pricing (ERP) gantries islandwide.

EZ-Pay expands into car parks!

Now you can also use EZ-Pay when you park at Jurong Point Shopping Centre, Great World City and Tanglin Mall. Enjoy a seamless parking experience at these malls today!

Getting Started
  • STEP 1 APPLY

    You need a Citi Credit Card. Don't have one?

    Step1
  • STEP 2 REGISTER

    Register for EZ-Pay

    Step2
  • STEP 3 CONFIRMATION

    Upon successful registration, you will receive an email confirmation within 2 working days with the effective start date of EZ-Pay on your Citi Credit Card.

    Step3
  • STEP 4 SUCCESS

    Your Citi Credit Card is now successfully registered with EZ-Pay. Remove your cash card and breeze through selected carparks and ERP gantries islandwide.

    Step4

*Note: Upon registration of EZ-Pay, EZ-Link will be entitled to hold and obtain a pre-authorization on your Citi Credit Card. Pre-authorisation only sets aside part of your card’s credit limit for charges via EZ-Pay. It does not reflect an actual charge that has been made to your credit card. This earmarking allows your EZ-Pay charges to be processed when they are incurred. The actual charge will only be made when there are ERP transactions incurred by your registered vehicle. The pre-authorised amount is currently set at $50 per vehicle and will be held and refreshed by EZ-Link every 5 days, or upon the utilization of 50% of the pre-authorised amount, to be applied towards the payment of EZ-Pay services, however this is subjected to change. Any unutilised pre-authorisation amount will be released back to your account after the holding period determined by the issuing bank of the credit card.
For customers who are on Citi Alerts and have set their Credit Card Transaction Alert amount to SGD50 or less, you will receive notifications on these pre-authorizations. Please note that these Citi Alerts will state "There was a charge of SGD50.00 on your Citibank Card ending XXXX by EZ-LINK PTE LTD SINGAPORE.".

About EZ-Pay

EZ-Pay is a new service that lets you pay your ERP charges directly with your Citi Credit Card, so you don't have to insert a cash card into your IU device anymore.

  • CONVENIENT
     

    Automatic cardless payments for ERP charges

  • REWARDING
     

    Earn Rewards points

  • FREE
     

    No service fee

 

How EZ-Pay works

This video is brought to you by EZ-Link Pte Ltd.

FAQs

Click on    to expand and on    to minimise the details.

EZ-Pay is a post-paid card-less payment service jointly provided by EZ-Link and Citibank for motorists for their Electronic Road Pricing (ERP) and carpark charges.

To register for an EZ-Pay account, follow the 3 steps listed below.

  • Register for an EZ-Pay account on http://ezpayreg.ezlink.com.sg
  • Upon successful registration, an email with the effective start date of EZ-Pay for your vehicle will be sent to you within the next 2 working days.

The application process will take approximately 5 working days before the vehicle is successfully equipped with EZ-Pay. Please continue to use your Stored Value Card for ERP and carpark charges prior to the effective start date.

By signing up for EZ-Pay, ERP and carpark charges will be charged to your credit card and you will never have to worry about having a card with insufficient value in the in-vehicle unit (IU) when they go pass selected carparks and ERP gantries.

The sign-up process is simple and there is no service charge or monthly fees.

If your Stored Value Card is in the IU when passing through a gantry, the ERP charges will be deducted from the Stored Value Card. However, should there be no card or insufficient value detected in your card, the full ERP amount will then be charged to your EZ-Pay account.

Yes. EZ-Pay is now available at Jurong Point Shopping Centre, Great World City and Tanglin Mall carparks.

The acceptance of EZ-Pay at other carparks will be made available soon.

Motorists who own a Singapore registered vehicle fitted with either the 1st or 2nd Generation IU can apply for EZ-Pay. Vehicle owners will need to register with their NRIC/FIN number, vehicle number and credit card number.

No. EZ-Pay registration is currently not applicable for company-registered vehicles.

Registration

Currently, you can register for EZ-Pay with any VISA/MasterCard Credit Card issued by Citibank Singapore Limited ("Citibank").

We are currently only able to accept Citi Credit Cards for EZ-Pay sign-ups. You may wish to apply for a Citi Credit Card here.

EZ-Pay is absolutely free. There is no subscription fee or service fee for EZ-Pay. You will only be required to pay for the ERP or carpark charges that you have incurred.

A pre-authorisation of $0.10 is made to your credit card to authenticate on the validity and cardholder's identity during the point of registration on the website. It does not reflect that an actual charge has been made to your credit card. The amount will be released back to your account after the holding period determined by the issuing bank of the credit card.

Pre-authorisation only sets aside part of your card’s credit limit for charges via EZ-Pay. It does not reflect an actual charge that has been made to your credit card. This earmarking allows your EZ-Pay charges to be processed when they are incurred. The actual charge will only be made when there are ERP or carpark transactions incurred by your registered vehicle. The pre-authorised amount is currently set at $50 per vehicle and will be held and refreshed by EZ-Link every 5 days, or upon the utilization of 50% of the pre-authorised amount, to be applied towards the payment of EZ-Pay services, however this is subjected to change. Any unutilised pre-authorisation amount will be released back to your account after the holding period determined by the issuing bank of the credit card.

For customers who are on Citi Alerts and have set their Credit Card Transaction Alert amount to SGD50 or less, you will receive notifications on these pre-authorizations. Please note that these Citi Alerts will state "There was a charge of SGD50.00 on your Citibank Card ending XXXX by EZ-LINK PTE LTD SINGAPORE.".

Upon the utilization of 50% of the pre-authorised amount, an additional earmark of $50 will be made to ensure that you can continue using EZ-Pay for your ERP or carpark charges.

There is no limit set. However, to avoid disruption when using EZ-Pay, kindly ensure that your credit card has sufficient credit limit.

You may wish to use a credit card that is not being used for interest-free payment scheme or cards with revolving balances.

Upon the confirmation, you will receive an email notification within the next 2 working days to advise you on the effective start date of your EZ-Pay service.

Please remember that you should only remove your Stored Value Card from your IU after the effective start date of the EZ-Pay service for your vehicle.

You can register up to 3 vehicles under each credit card in your EZ-Pay account.

Yes, you can apply for EZ-Pay for a vehicle that is not registered under your name but you will remain liable for all charges incurred until you remove the vehicle from the EZ-Pay service.

Using EZ-Pay

Upon successful application of EZ-Pay, it is normal for the IU to give off a beeping sound when passing through the ERP gantry when the Stored Value Card is not inserted into the IU. The ERP charges will be charged to your credit card registered with EZ-Pay.

Termination

Your EZ-Pay account will be terminated immediately if your credit card is terminated or when there is failure on the authorisation or pre-authorisation of your card.

You will be notified by SMS and email once the service is terminated.

Should you wish to re-apply for EZ-Pay service, you may do so after 4 working days

Please terminate your EZ-Pay account via the EZ-Pay website and re-insert your Stored Value Card with sufficient amount into your IU upon submitting your request for termination.

Should you wish to re-apply for EZ-Pay service, you may do so after 4 working days

Please visit the EZ-Pay website at http://ezpayreg.ezlink.com.sg to re-apply for an EZ-Pay account with your new card.

You will need to terminate the other scheme that your vehicle is currently registered under to successfully apply for EZ-Pay.

Your EZ-Pay account will be automatically terminated and you will receive an SMS and email notice.

You should also re-insert your Stored Value Card with sufficient amount into your IU.

You may re-apply for EZ-Pay after 4 working days.

Charges and Credit Card Issues

There is no service fee involved for EZ-Pay. You will only be required to pay for the ERP or carpark charges that your vehicle has incurred for the month.

Please log on to your EZ-Pay account to terminate your EZ-Pay account. You will need to re-apply for EZ-Pay again with your new credit card thereafter.

Please note that upon receiving SMS and email notice, you may re-apply for EZ-Pay service after 4 working days

To register for an EZ-Pay account, simply:

  1. Register for an EZ-Pay account on http://ezpayreg.ezlink.com.sg
  2. Upon SMS confirmation, an email with the effective start date of EZ-Pay for your vehicle will be sent to you within the next 2 working days.

You should receive a new credit card with a new expiry date from your issuing bank. If there is a change in your credit card number, please terminate your EZ-Pay account. Please refer to Termination of Service for more information.

Upon receiving your new credit card, please log on to your EZ-Pay account to update your credit card details.

Your EZ-Pay charges will be reflected in your credit card statement as follows,

CITI SMART PLATINUM VISA 4444 1234 5678 9999 - PETER LIM
28 JUN *EZ-PAY H3698GR00093 SINGAPORE SG 2.00
28 JUN *EZ-PAY H3698GR00093 SINGAPORE SG 2.00
28 JUN *EZ-PAY H3698GR00093 SINGAPORE SG 1.00
29 JUN *EZ-PAY H3698GR00093 SINGAPORE SG 1.50
30 JUN *EZ-PAY H3698GR00093 SINGAPORE SG 1.00
30 JUN *EZ-PAY H3698GR00093 SINGAPORE SG 0.50
  SUB-TOTAL 8.00
  GRAND TOTAL 8.00

Alternatively, you may log onto your EZ-Pay account to view the details of your EZ-Pay transactions.

The ERP charges will be reflected in your monthly credit card statement according to the bank's billing cycle.

Checking of Information

Upon a successful first registration, you will receive an email with login credentials to the EZ-Pay portal. You can log on to your EZ-Pay account with your NRIC and password to check your detailed charges. Charges will usually reflected on your EZ-Pay account the next day.

You can view your EZ-Pay transaction history for the past six months.

Termination of Service

Please terminate your EZ-Pay account in advance via the EZ-Pay website, and allow up to four working days for the termination to take effect.

You can log in to your EZ-Pay account at http://home.ezlink.com.sg/ezpay to terminate your account. Please allow up to four working days for the termination to take effect.

Please remember to re-insert your Stored Value Card with sufficient amount into your IU upon submitting your request for termination.

Upon termination of your EZ-Pay account, please allow up to four working days for the termination to take effect before re-applying for a new account.

Amendments to Vehicle Car Plate Number or IU Number

You may log in to the EZ-Pay website at http://home.ezlink.com.sg/ezpay to update your particulars. Alternatively, you will also receive an email notification from EZ-Link to update your vehicle information within 7 working days.

Note: Your EZ-Pay service will not be disrupted.

If there is a change in both IU and vehicle number or a transfer of ownership, please terminate and re-apply for EZ-Pay service.

Others

The transaction(s) will be valid and you should receive a notification letter from LTA for an IU inspection.

Yes, you will be able to earn reward points for your EZ-Pay transactions charged to your Citi Credit Cards.

You can contact EZ-Link Hotline (65-6496 8300, from 8AM to 6PM daily - except public holidays) or via email at customerservice@ezlink.com.sg. For support issues, please include your vehicle number, name and mobile number.

For credit card enquiries, please contact Citiphone at 62255225.

Important InformationImportant Information

*EZ-Pay terms of use apply to EZ-Pay.

  • To use EZ-Pay:
    • You must be the owner of a privately-owned Singapore registered vehicle. This vehicle is the one which you will register for EZ-Pay;
    • You must have a Visa or MasterCard credit card issued by Citibank Singapore Limited ("Citi Credit Card"), to be used as the credit card for payments incurred in respect of the EZ-Pay service to be charged to;
    • You can register up to three vehicles for for one Citi Credit Card in order to obtain an EZ-Pay account.
    • Upon sign-up of EZ-Pay, EZ-Link Pte Ltd ("EZ-Link") will trigger a One-Time Password on your mobile to authorize a S$0.10 charge to your Citi Credit Card. This charge is a temporary charge to help EZ-Link to verify that the card information entered is valid and accurate. This temporary charge will be returned to your Citi Credit Card credit limit balance within 7 days.
    • Upon registration of EZ-Pay, EZ-Link will be entitled to hold and obtain a pre-authorization on your Citi Credit Card. Pre-authorisation only sets aside part of your card’s credit limit for charges via EZ-Pay. It does not reflect an actual charge that has been made to your credit card. This earmarking allows your EZ-Pay charges to be processed when they are incurred. The actual charge will only be made when there are ERP transactions incurred by your registered vehicle. The pre-authorised amount is currently set at $50 per vehicle and will be held and refreshed by EZ-Link every 5 days, or upon the utilization of 50% of the pre-authorised amount, to be applied towards the payment of EZ-Pay services, however this is subjected to change. Any unutilised pre-authorisation amount will be released back to your account after the holding period determined by the issuing bank of the credit card.
      For customers who are on Citi Alerts and have set their Credit Card Transaction Alert amount to SGD50 or less, you will receive notifications on these pre-authorizations. Please note that these Citi Alerts will state "There was a charge of SGD50.00 on your Citibank Card ending XXXX by EZ-LINK PTE LTD SINGAPORE.".
  • EZ-Pay is a service offered by EZ-Link Pte Ltd (Reg no. 200200086M) ("EZ-Link"). The information provided above must be read with, and is subject to, EZ-Link’s terms of use. For the EZ-Pay terms of use, please visit http://ezlink.com.sg/ezpay