Citi Mastercard Exclusive: Account-Based Ticketing Pilot

Tap & ride on trains and buses with Citi Mastercard®.

Mastercard Contactless Card

You can now tap to pay for your train and bus rides directly with your Mastercard contactless card.

Sign up to be a part of this exclusive pilot now. Hurry, limited slots available!

  • No more top-ups. Just tap and go.
  • Be among the first in Singapore to tap and ride with your Mastercard contactless card.
SIGN-UP GUIDE
1

Create your TransitLink ABT account here.

  • Citi Cash Back World Mastercard
  • Citi Rewards World Mastercard
  • Citi Prestige Card
  • Citibank Debit Mastercard
  • Citibank Ready Credit Card
2

You will receive an email confirmation from TransitLink.

Click 'activate'.
3

Login to your TransitLink account here.

Under "My Cards", add a Citi Mastercard to your account.
4

You will receive an email confirmation from TransitLink that you're all set.

Tap and ride with your Citi Mastercard!

Upon registration of the Account-Based Ticketing Pilot, TransitLink will be entitled to hold and obtain a pre-authorization on your Citi Card. Pre-authorisation only sets aside part of your Citi Card's credit limit for charges via the Account-Based Ticketing Pilot. It does not reflect an actual charge that has been made to your Citi Card. This earmarking allows your Account-Based Ticketing Pilot charges to be processed when they are incurred. The actual aggregated charges incurred from the bus and/or train transactions, will be posted to your Citi Card after every 10 calendar days or after 5 calendar days after a total of $15 is spent on transit fares, whichever is earlier. The pre-authorised amount is currently set at $0.10 per card and will be held and refreshed by TransitLink on the first-time the Citi Card is used at the point of boarding, or after a posting of payment is made to the Citi Card used at the point of boarding, to be applied towards the payment of the Account-Based Ticketing Pilot services, however this is subjected to change. Any unutilised pre-authorisation amount will be released back to your account after the holding period determined by the issuing bank of the card. For customers who are on Citi Alerts and have set their Card Transaction Alert amount to SGD1 and above, you will not receive notifications on these pre-authorizations.

FAQs

Click on    to expand and on    to minimise the details.


Overview

The Account-Based Ticketing (ABT) System enables commuters to use credit cards with contactless function for fare payments. During the pilot, only Singapore-issued Mastercard contactless cards will be accepted. There will be no need for upfront top-ups as you will be using your credit card or debit card for fare payments.

Similar to any Mastercard contactless purchases, your bus and train transactions will be processed, accumulated and charged to your credit card. Commuters will be able to track and view their journey and fare history via the TransitLink ABT Portal or TransitLink Mobile Services app.

The ABT System will eliminate the need for a separate transit card and the hassle of topping up.

In addition, the ABT System will enable commuters to track and view their journey and fare history at their convenience via the TransitLink ABT Portal www.transitlink.com.sg/introABT or TransitLink Mobile Services app.

With the ABT System, commuters are able to use their credit cards with Mastercard contactless function for fare payments directly, subject to the availability of credit in their credit cards. The travel transactions will be processed, accumulated and charged to their credit cards. Commuters will be able to view their journey and fare history at their convenience via the TransitLink ABT Portal or TransitLink Mobile Services app.

For commuters using credit cards with EZ-Link/NETS FlashPay functionality, the current default payment mode for transit usage is the EZ-Link/NETS FlashPay function. With the implementation of the ABT System, commuters will need to switch the payment mode to Mastercard contactless payment at the General Ticketing Machines (GTMs) located at all MRT and LRT stations.

This new initiative ties in with one of the key pillars of Singapore's Smart Nation vision – Smart Mobility, and taps on digital payments technology to provide commuters with a more convenient way to pay for public transit, as well as an enhanced travel experience.

The Land Transport Authority (LTA) is happy to partner Mastercard for this trial as we work towards piloting this new fare payment system in Singapore. Through this public-private partnership, commuters in Singapore will be among the first in Asia to experience this additional fare payment option.

If the pilot is successful, other partners will be invited to participate in the ABT System.


Pilot Launch

The pilot launch will only be made available to a selected group of Mastercard users via an invitation by their card-issuing banks (Issuing Banks).

If you are not invited but hold a Mastercard contactless credit, you can visit the TransitLink ABT Portal www.transitlink.com.sg/introABT to create an account to indicate your interest to participate in this pilot programme. Subject to availability, you will be informed to register your credit to participate in the pilot.

Registration and Activation of ATB Account

You may visit the TransitLink ABT Portal www.transitlink.com.sg/introABT to register for an ABT Account. Upon successful creation of your ABT Account, you will receive an email to activate your account. During activation, you will be required to create a password to login to your account.

A password self-reset feature is made available in the login page of the TransitLink ABT Portal www.transitlink.com.sg/introABT for you to reset your password.

You will be required to enter your registered email address to proceed with the password self-reset. You will not be able to proceed with the process if the email address you have keyed in does not match the record in the system.

Upon successful submission, an email containing the password reset instructions will be sent to the email address registered for the account. You will need to use the URL appended within the email to perform the password reset.

No, the ABT Account is non-transferrable.

No, an ABT Account cannot be deleted after creation. However, you can remove your registered credit card from your account.

Registration and Activation of Mastercard Contactless Card

Only Singapore-issued Mastercard contactless credit cards can be registered under the ABT System during the pilot. Your Mastercard contactless credit cards has to be valid for at least 9 months at the point of registration.

Please ensure you register a Mastercard with the following PayPass™ logo or contactless symbol on the front or back of your card.

You may register up to three (3) Mastercard contactless cards.

You may visit the TransitLink ABT Portal www.transitlink.com.sg/introABT to register for an ABT Account. Upon successful creation of your ABT Account, you will receive an email to activate your account. Click on the link in the email to create a password to login to your account. Once you have successfully logged into the account, go to “My Cards” page to register your card. Upon successful registration of your card, a $0.10 authorisation will be earmarked against your card but will not be charged to your card. The $0.10 earmark will be released within 7 days, depending on your Issuing Bank. If you have any queries, you may contact your Issuing Bank for assistance.

You may also pre-register for the pilot by responding to invitations from your Issuing Bank(s). Your Issuing Bank will register your details with TransitLink and your ABT Account will be auto-created. TransitLink will send you an email to activate your ABT Account and provide instructions on when your card can be used for transit. You are strongly encouraged to register your card in the ABT Account as it allows you to view your transaction history and manage your card.

If your Mastercard contactless card is with EZ-Link/NETS FlashPay functionality, you will need to switch your card's payment mode to contactless payment at the GTMs located in any train station 3 days after receiving the confirmation email, prior to transit usage.

Card Usage

In transit, your Mastercard contactless card works exactly like your current travel card. You just need to tap your registered Mastercard contactless card at the card reader at the train gantry or in the bus at the point of boarding and alighting.

No, the Mastercard contactless cards that are linked to your ABT Account are non-transferrable.

If you have more than one contactless payment card (Mastercard contactless cards, EZ-Link Cards, NETS FlashPay Cards or others) in your wallet or purse, you might experience card clash. An error message may appear and you may be denied entry or exit, or charged the maximum fare more than once because multiple cards are detected.

To avoid card clashes, please remove your registered Mastercard contactless card from your wallet to tap at the card reader to enter and exit, and always tap in and out with the same registered card.

If you lose your Mastercard contactless credit card that was registered for transit, please call your Issuing Bank to report loss and prevent misuse.

You can register a new card under your existing ABT Account for the pilot at the TransitLink ABT Portal www.transitlink.com.sg/introABT.

You can register a new card under your existing ABT Account for the pilot at the TransitLink ABT Portal www.transitlink.com.sg/introABT.

Your card may be blocked due to various reasons such as insufficient funds or suspicious activities. You may call TransitLink Hotline at 1800-2255 663 for further assistance.

For credit card users, you will have to ensure that there is sufficient credit limit.

Upon fulfilling the conditions above, the relevant card will be automatically unblocked after 23 hours for credit card users.

You will be able to continue to use your Mastercard contactless card for transit after the end of the pilot.

Fares and Billings

Yes, you can pay for both train and bus fares (basic and premium bus services) with your Mastercard contactless card under the ABT System, except for private buses.

The current adult fares and transfer rules are still applicable when you use your Mastercard contactless cards for transit. You can also enjoy free or discounted early morning train rides to MRT stations in the city area before 8.00am on weekdays under the Free Pre-Peak Travel Scheme till 30 June 2017.

Please note that concessionary fares and travel passes are not available as part of this pilot.

There will be no additional charges when using Singapore-issued credit cards for this service.

Transactions will be processed and charged to you in your subsequent credit card bills. The charges, which are aggregated, will be posted to your respective cards after every 10 calendar days or after 5 calendar days after a total of $15 is spent on transit fares, whichever is earlier.

The finalised charges will be posted in your account as per your credit card billing cycle with the merchant descriptor name - TL-ABT.

Charges are aggregated and posted every 10 calendar days or after 5 calendar days after a total of $15 is spent on transit fares, to keep the credit card statement short and concise. However, the details of each transaction are available in your ABT Account on the TransitLink ABT Portal www.transitlink.com.sg/introABT

A pre-authorisation of S$0.10 will be performed after a posting of payment is made to the card used at the point of boarding. If you have insufficient credit in your card and the pre-authorisation fails, you will be disallowed to enter the train/bus. If you are disallowed on entry, you will need to pay for entry via other modes of payment such as a valid CEPAS card or cash.

In the case where you are disallowed on exit at the train station, you will need to proceed to the Passenger Service Centre and purchase an exit ticket equivalent to your travel fare to exit.

If you are unable to tap out on the bus, you will be charged full fare for the journey. Thereafter, you can file a dispute for the journey via the “My Claims” page in your ABT Account on the TransitLink ABT Portal www.transitlink.com.sg/introABT.

No, the reader will display “Bank Card Usage” when you tap to alight or exit.

The fare amount will be computed by the system after you have completed your journey.

During the pilot, the fare charged can be viewed in your ABT Account on the TransitLink ABT Portal www.transitlink.com.sg/introABT.

There is no cap on the fares charged or the number of commutes when using your Mastercard contactless card for transit. It is subjected to the credit limit available in your card.

If there are any discrepancies in your travel transactions or billings, you can submit your claims for the travel transactions of the cards that are linked to your ABT Account via the “My Claims” page in the TransitLink ABT Portal www.transitlink.com.sg/introABT. Claims can only be filed for transactions that are up to 14 days after the date of incident.

For commuters who have not signed up for an ABT Account or link their cards to their account, please do so at the TransitLink ABT Portal. Please note that you can only view up to the last 90 days of your transactions history.

A posting of “Incomplete Rail Transaction” will be reflected in your statement if the point of entry or exit is not recorded in the ABT System. A flat fee of $2.00 will be charged, regardless of the distance travelled.

A posting of “Rail Overstay Charge” will be reflected in your statement if you exceed the time limit allowed for exiting a station. In this case, you will be charged an additional fee of $2.00, on top of the actual fares incurred.

A pre-authorisation fee will be initiated after a posting of payment is made to the card used at the point of boarding. The pre-authorised amount is reflected as the earmarked amount on your card and will be released based on the respective Issuing Banks' policy. Currently, the earmarked amount is set at S$0.10 for the pilot but may be subjected to change at your Issuing Banks' discretion.

Transaction History

You may visit the “My Statements” page in your ABT Account on the TransitLink ABT Portal www.transitlink.com.sg/introABT to view the travel transactions and charges made on your card(s).

Transaction information includes journey information, trip information, trip fare and payment posting history. This information can be downloaded into PDF statements.

Please note that you are unable to view your travel history and fare deductions at the GTMs and Add Value Machines (AVM+). The Passenger Service Centres, TransitLink Ticket Offices and Concession Card Replacement Offices are also unable to provide this information.\1

You can view up to the last 90 days of your transactions history.

Assistance

Commuters who face issues at the point of boarding and alighting can approach the officers at the Passenger Service Centre or Bus Captains for assistance.

More information on the ABT System and the Pilot is available at the TransitLink ABT Portal www.transitlink.com.sg/introABT.

For enquires on the various promotions, please contact the respective Issuing Banks.

For other enquires, please call the TransitLink Hotline at 1800-2255 663.

Still have questions? Please visit www.transitlink.com.sg/introABT for the full FAQs.

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Important InformationImportant Information

  • The link above leads to a third party site. By clicking on the third party link, you acknowledge that you are entering a third party site and that Citibank Singapore Limited will not be responsible for any information you provide or receive at such third party site.
  • *Free rides for a month is equivalent to $80 in cash rebate. Terms and conditions apply, click here
  • The Account-Based Ticketing Pilot terms of use apply, please visit www.transitlink.com.sg/introABT or click here.
  • To use the Account-Based Ticketing Pilot:
    1. You must have a Mastercard contactless card issued by Citibank Singapore Limited ("Citi Card"), to be used as the card for payments incurred in respect of the Account-Based Ticketing Pilot service to be charged to;
    2. Upon sign-up of the Account-Based Ticketing Pilot, TransitLink ("TransitLink") will trigger a One-Time Password on your mobile to authorize a S$1.00 charge to your Citi Card. This charge is a temporary charge to help TransitLink to verify that the card information entered is valid and accurate. This temporary charge will be returned to your Citi Card within the period as we consider appropriate.
    3. Upon registration of the Account-Based Ticketing Pilot, TransitLink will be entitled to hold and obtain a pre-authorization on your Citi Card. Pre-authorisation only sets aside part of your Citi Card's credit limit for charges via the Account-Based Ticketing Pilot. It does not reflect an actual charge that has been made to your Citi Card. This earmarking allows your Account-Based Ticketing Pilot charges to be processed when they are incurred. The actual aggregated charges incurred from the bus and/or train transactions, will be posted to your Citi Card after every 10 calendar days or after 5 calendar days after a total of $15 is spent on transit fares, whichever is earlier. The pre-authorised amount is currently set at $0.10 per card and will be held and refreshed by TransitLink on the first-time the Citi Card is used at the point of boarding, or after a posting of payment is made to the Citi Card used at the point of boarding, to be applied towards the payment of the Account-Based Ticketing Pilot services, however this is subjected to change. Any unutilised pre-authorisation amount will be released back to your account after the holding period determined by the issuing bank of the card. For customers who are on Citi Alerts and have set their Card Transaction Alert amount to SGD1 and above, you will not receive notifications on these pre-authorizations.
  • The Account-Based Ticketing Pilot is a service offered by Transit Link Pte Ltd ("TransitLink") and Mastercard (“Mastercard”). The information provided above must be read with, and is subject to, the Account-Based Ticketing Pilot's terms of use. For the Account-Based Ticketing Pilot's terms of use, please visit www.transitlink.com.sg/introABT or click here