Citibank Global Wallet
Make the best of being home with fee-free online shopping.
Stay safe and save with Citibank Global Wallet.
With the feature turned on, shop on international websites using your Citibank Debit Mastercard® and pay zero foreign transaction or currency conversion fees in over 150 currencies.
You can also lock in FX rates for the multiple currencies available in Citi Mobile® App when they are favourable – giving you an even better deal at the checkout.
Avoid currency conversion charges and transaction processing fees
Enjoy fee-free withdrawals at Citibank ATMs
You can hold and transact in the following currencies:
Take control of your global spending
All on your Citi Mobile® App.
Turn on Global Wallet and add foreign currency accounts which are linked to your Citibank Debit Mastercard instantly
Top up foreign currencies in your wallet when you find exchange rates favorable
Activate your Citibank Global Wallet
Do you hold a current/savings account with Citibank Singapore?
Simply activate this feature on your Citi Mobile® App to start transacting and enjoy the benefits.
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Frequently Asked Questions
What is Citibank Global Wallet?
How can I benefit from Citibank Global Wallet?
How many foreign currencies can I transact in?
How may I open additional Global Foreign Currency Accounts through Citi Mobile App?
What are the eligible Citibank accounts linked to Citibank Global Wallet? Can I link multiple accounts to my wallet?
Will foreign currency transactions be debited directly from my foreign currency accounts automatically?
Is there any minimum deposit required to turn on Citibank Global Wallet?
Do I need to maintain a minimum balance in each of my bank accounts?
Are there any charges or transaction fees when using Citibank Global Wallet?
Why am I still charged a fee when I transfer foreign currencies to an account overseas?
How can I check on the transactions made in any foreign currency account?
How can I disable Citibank Global Wallet?
How do I transfer money or top up my foreign currency accounts?
What is the minimum and maximum conversion amount when I top-up my foreign currency account?
Where can I see the exchange rate when funding my account?
Is there a transaction fee when I top-up my account?
How will my FX conversions be reflected in statements?
What is the Auto Top-up Feature?
Do I need to manually select the foreign currency for my overseas/online transaction when I make a purchase or an ATM cash withdrawal?
Is there a Transaction Limit for using Citibank Global Wallet feature?
What happens if I have turned on Citibank Global Wallet and there is insufficient balance in my foreign currency account when making a transaction?
What account should I select on an overseas ATM screen for foreign currency cash withdrawals?
I have already turned on Citibank Global Wallet, why did I still incur foreign currency fees and additional charges?
How do I avoid FX fees and additional charges?
Do I need to activate my Citibank Debit Mastercard for overseas transactions?
How will my foreign currency transactions be reflected on my statement?
Terms and Conditions
Your use of the Citibank Debit Mastercard is governed by the Citibank Debit Mastercard Terms and Conditions as set out in the Citibank Singapore Global Consumer Banking Terms and Conditions. For Citibank Debit Mastercard Terms and Conditions, please visit www.citibank.com.sg.
Your Citibank Debit Card comes with a daily point of sales limit that is set at S$2,000. This limit is shared between signature-based, contactless payments (e.g. Mastercard Contactless and payments made using digital wallets) and card not present transactions (including mail and phone orders). You may choose to increase/decrease this limit upon activation of your Citibank Debit Card. Notwithstanding the limit that you set, the limit on your Citibank Debit Card will remain subject to your available bank balance.
Where we allow your Citibank Debit Card to be tagged to any Foreign Currency Accounts and used for any and/or all foreign currency funds in the Foreign Currency Accounts, all foreign currency transactions and Cash Withdrawals will be directly authorized from the respective Foreign Currency Account in the foreign currency directly provided that there are sufficient funds in the relevant foreign currency. In the event that you have performed a Cash Withdrawal and/or Card Transaction in a different currency from the Foreign Currency Account tagged to your Citibank Debit Mastercard or have insufficient funds in your Foreign Currency Account, the transaction will be subject to an administrative fee of up to 2.5% on the converted amount, or such other rate as determined and notified to you.
Only customers holding an Individual Account or a Joint Account operated with a single signing authority are eligible to open additional accounts online. Customers holding Joint Accounts with single signing authority but in the name of three or more persons, or Joint Accounts with joint signing authority cannot open additional accounts online. Please visit the branch for assistance with account opening.
Where your Citibank Debit Card has Mastercard Card Transaction functionality enabled, you acknowledge and accept that the Citibank Debit Card carries risk of unauthorized signature-based, contactless payments (e.g. Mastercard Contactless and other payments made using digital wallets) or card not present transactions.
If you choose to make a Card Transaction payment via the Mastercard Network, you will be bound by the relevant rules governing such transactions including but not limited to rules governing chargeback and dispute resolution.
With effect from 15 November 2014, the EPINS direct debit payment service will be discontinued and you will no longer be able to make EPINS point-of-sale debit payment transactions on your Citibank Debit Card. Please note that the EPINS service is offered by Card Alliance Pte Ltd.
Please note that your privileges, rewards and/or services will differ depending on your choice of debit network.
Double Swiping is a term used to describe the act of a second swipe of a payment card at a Point-of-Sale terminal after the first swipe to obtain initial authorization from the bank. The second swipe effectively exposes your Citibank Debit Card's magnetic stripe full track data to compromise. You acknowledge and accept that double swiping the magnetic stripe of your Citibank Debit Card on Point-of-Sale readers or Electronic Cash Registers increases the risk of skimming and/or cloning and hence the theft of your sensitive payment card data.
Any customers using Citibank eFX acknowledge and accept that all transactions they make are made solely upon their judgment and at their discretion and own risk. Nothing in Citibank's brochures, investment reports and/or any of Citibank's material supplied to the customer, nor any customer investment profiling conducted for the customer, shall be construed as Citibank's investment advice as regards the relative attractiveness of one investment option over another. Investors investing in investment and/or treasury products denominated in non-local currency should be aware of the risks of exchange rate fluctuations that may cause a loss of principal when foreign currency is converted back to the investors' home currency. Foreign currency trading is subject to rate fluctuations, which may provide both opportunities and risks. Customers who have any questions about their legal or tax positions as a result of opening an account with Citibank or effecting any transaction on an account with Citibank should engage an independent legal or tax adviser as they consider appropriate.
Exchange controls may apply from time to time to certain foreign currencies. Our Treasury Services Managers and Relationship Managers may assist customers with information on any exchange controls that are relevant to the currencies in which they invest. Placing contingent orders, such as "stop loss" or "stop limit" orders, will not necessarily limit losses to the intended amounts. Market conditions may make it impossible to execute such orders.
The products and services mentioned in this document are not offered to individuals resident in the European Union, European Economic Area, Switzerland, Guernsey, Jersey, Monaco, San Marino, Vatican, Isle of Man, the UK, Brazil, or New Zealand. This document is not, and should not be construed as, an offer, invitation or solicitation to buy or sell any of the products and services mentioned herein to such individuals.
Citibank's full disclaimers, terms and conditions apply to individual products and banking services. This communication does not constitute the distribution of any information or the making of any offer of solicitation by anyone in any jurisdiction in which such distribution or offer is not authorized or to any person to whom it is unlawful to distribute such document or to make any offer or solicitation.
Deposit Insurance Scheme
Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S$75,000 in aggregate per depositor per Scheme member by law. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured. For more information, please visit www.sdic.org.sg.
Source: Forrester's 2021 CX Index™ survey. Visit www.citibank.com.sg/forrester.