The Citi Mobile^® App

It is a feature within the Citi Mobile^® App that authenticates transactions, as an alternative to other authentication methods such as Online Security Device, or SMS One-Time PIN (OTP). You may still use your Online Security Device or SMS OTP to authenticate transactions. Please note that your Citi Mobile^® Token can only be used with this app and is paired only to one device.

SECURE
Protected by a 6-digit Unlock Code chosen by you, and restricted to one mobile device of your choice.

INSTANT
Enter your unique Unlock Code to instantly authenticate your transactions initiated in this app. No more waiting for SMS OTPs or worrying about misplacing your Online Security Device.

EASY
Authenticates all online transactions such as payments and transfers, adding a new payee, and updating your contact details. It also generates OTPs for online purchases.

There are three ways to do it:

1. Log in to your Citibank Online account and follow this path: Services > My Profile > De-activate Citi Mobile^® Token.

2. Enable Citi Mobile^® Token on another mobile device. Citi Mobile^® Token will automatically be disabled on the mobile phone you lost.

3. Call CitiPhone Banking at (65) 6225 5225.

Simply enable the Citi Mobile^® Token on your new mobile device, the Citi Mobile^® Token will be automatically deactivated on the previous device.

You can enable Citi Mobile^® Token in 4 steps:
Step 1: Sign on to Citi Mobile^® App.
Step 2: Select the "Profile" button located in the top left hand corner > Under "Security Settings" select "Manage Citi Mobile Token"
Step 3: Select Unlock Code and key in OTP sent to your mobile via SMS.
Step 4: Create your 6-digit Unlock Code.
You have successfully enabled the Citi Mobile^® Token.

For assistance, please call your Relationship Manager or CitiPhone Banking at (65) 6225 5225.

No, you will not be able to generate One-Time PIN (OTP) and / or Transaction Authorisation Code (TAC) on the old device to authenticate your transactions. For security reasons, you can register for Citi Mobile^® Token in one device only. If you have enabled the Citi Mobile^® Token on a new device, the Citi Mobile^® Token in the previous device will be automatically disabled.

Citi Mobile^® Token can be used in the following scenarios:

Citi Mobile^® App
Authenticate instantly with your unique Unlock Code for all transactions initiated in the Citi Mobile^® App on your Citi Mobile^® Token enabled device.

Citibank Online
Instantly generate an OTP or Transaction Authorization Code (TAC) with your unique Unlock Code, to authenticate all transactions on Citibank Online.
When making payment for online purchases
Instantly generate a One-Time PIN (OTP) with your unique Unlock Code for online purchases.

You can enable Citi Mobile^® Token in 4 steps:
Step 1: Sign on to Citi Mobile^® App.
Step 2: Select the "Profile" button located in the top left hand corner > Under "Security Settings" select "Manage Citi Mobile Token"
Step 3: Select Unlock Code and key in OTP sent to your mobile via SMS.
Step 4: Create your 6-digit Unlock Code.
You have successfully enabled the Citi Mobile^® Token.

The unique Unlock Code ensures that only you have access to Citi Mobile^® Token on your device and can generate a One-Time PIN (OTP) and / or Transaction Authorisation Code (TAC). Please remember your Unlock code and do not share it with anyone.

Yes, you can still use your Online Security Device or get OTP via SMS. However, with the Citi Mobile^® Token, if you are making transactions in the Citi Mobile^® App on your Citi Mobile^® Token enabled device, authentication is instant when you enter your unique Unlock Code. There's no need to wait for OTP via SMS, or worry about misplacing your Online Security Device.

Once you have registered for the Citi Mobile^® Token, it becomes your primary mode of authentication for all transactions made through the Citi Mobile^® App. The option to use Online Security Device or OTP via SMS will be made available only if your authentication via the Citi Mobile^® Token is unsuccessful.

Select your intended transaction on Citi Mobile^® App.
Enter your 6-digit Unlock Code when prompted.
Once the authentication is successful, your selected transaction will be automatically completed.

• Generate OTP with the following steps:
  Step 1: Select "Citi Mobile^® Token" at the login screen.
  Step 2: Enter your 6-digit Unlock Code.
  Step 3: Enter the OTP generated by Citi Mobile^® Token where requested to complete your transaction.

Yes, you would be able to do so with the following steps:
Step 1: Launch the Citi Mobile^® App on your other mobile device. An OTP screen will be displayed when you are attempting to perform a transaction and/or activity that requires an OTP.
Step 2: On your Citi Mobile^® Token enabled device, select "Citi Mobile^® Token" at the login screen.
Step 3: Enter your 6-digit Unlock Code.
Step 4: An OTP will be generated by the Citi Mobile^® Token; enter this OTP on the OTP screen of your other mobile device where your transaction and/or activity is performed.
Your transaction and/or activity will be completed upon the successful authentication of the OTP.

Step 1: Enter the necessary transfer details. (You have the option to save the payee into the payee list)
Step 2: Enter 6-digit Unlock Code.
Step 3: The Citi Mobile^® Token will automatically perform the Transaction Signing.
Once authentication is successful your payee will be added.

For added security, a TAC is required for selected transactions such as:
Add Payee for payment and transferring funds
High Value Transfer & Payment
Change of demographic details
Sending a secured message

When Transaction Signing is required, please do the following instructions:
Step 1: Select "Citi Mobile^® Token" on the login screen.
Step 2: Enter your 6-digit Unlock code.
Step 3: Enter the 10-digit Challenge Code from the Citibank Online Transaction Signing screen into the bar.
Step 4: The TAC will be generated.
Step 5: Enter the TAC where required. Then select "Continue" to complete your transaction.

Yes, you would be able to do so with the following steps:
Step 1: Launch the Citi Mobile^® App on your other mobile device. A Transaction Signing screen will be displayed when you are attempting to perform a transaction and/or activity that requires a TAC.
Step 2: Tap on "Authenticate using Citi Mobile^® Token". A 10-digit Challenge Code will be displayed on the screen.
Step 3: On your Citi Mobile^® Token enabled device, tap on the "Citi Mobile^® Token” button which may be found on the login screen of the Citi Mobile® App.
Step 4: Enter your 6-digit Unlock code.
Step 5: Enter the 10-digit Challenge Code displayed in your other mobile device into the input field located in the lower half of the screen.
Step 6: The TAC will be generated. Enter this TAC to the TAC screen of the other mobile device where your transaction and/or activity is being performed.

No, you will not be able to use Citi Mobile^® Token without installing the Citi Mobile^® App.
Click here to download the Citi Mobile^® App.

If you have lost your mobile phone, there are 3 ways to disable your Citi Mobile^® Token:
1) Login to your Citibank Online account on your browser and follow these steps:
>Services > My Profile > Deactivate Citi Mobile^® Token
2) By enabling Citi Mobile^® Token on another mobile device, Citi Mobile^® Token will automatically be deactivated on the previous mobile device.
3) Call CitiPhone at +65 6225 5225 to deactivate your Citi Mobile^® Token.

Your OTP authentication may be unsuccessful because you have entered an incorrect Unlock Code. Please try again and note that entering an incorrect Unlock Code more than three times in a row will lock you out of Citibank Online and the Citi Mobile^® App. Should you need assistance, please call our CitiPhone at +65 6225 5225.

If you have forgotten your Unlock Code, you can reset your Unlock Code by signing on to Citi Mobile® App and follow the steps below:
Step 1: Select "Profile" button from the top left hand.
Step 2: Select "Manage Citi Mobile® Token".
Step 3: Select "Reset Unlock Code".

Alternatively, you can try to refresh your Citi Mobile^® Token from Citi Mobile^® App.
Step 1: Select "Profile" button from the top left hand.
Step 2: Select "Manage Citi Mobile^® Token".
Step 3: Tap on Sync to refresh your Citi Mobile^® Token.

Please call your Relationship Manager or our CitiPhone hotline at +65 6225 5225 for assistance.

You can reset your Unlock Code by signing on to Citi Mobile^® App and follow the steps below:
Step 1: Select "Profile" button from the top left hand.
Step 2: Select "Manage Citi Mobile^® Token".
Step 3: Select "Reset Unlock Code".

Touch ID / Face ID is a feature that enables login authentication based on fingerprints and Face Identification stored on your Apple iphone device; which is an alternative login mechanism to Citi's User ID and Password.

*Biometric authentication methods like Fingerprint Touch ID^™ or facial recognition technology are proprietary to third parties and if you choose to use these methods, you need to do so in accordance with such third parties’ terms and conditions. If you choose to activate the biometric authentication function on the Citi Mobile^® App, you will enable your biometric data (e.g. fingerprint or facial data) saved on your device to be used to access to the Citi Mobile^® App. Accordingly, you should not activate the biometric authentication function, and to immediately de-activate such biometric authentication function, if any other person's biometric data is saved, whether now or in the future, on your device.

Touch ID feature is available on Apple Mobile Phone Models 5S and newer. Face ID feature is available on Apple Mobile Phone Models X and newer. Android devices are not supported currently.

Your fingerprint information is stored on your Apple device's Secure Element. Once you enable Touch ID / Face ID as a login method for your Citi Mobile^® App, an encrypted token is created and stored in Citi Mobile^® App and our Citi system. No login information is stored on the Citi Mobile^® App.

Step 1: Sign on to Citi Mobile^® App.
Step 2: Select the “Profile” button located in the top left hand corner > Under Security Settings select “Touch ID / Face ID”
Step 3: Enable Touch ID / Face ID
Step 4: Key in your 6 digit unlock code or OTP sent to your mobile via SMS.
Your Touch ID / Face ID is enabled on your device.

Step 1: Sign on to Citi Mobile^® App.
Step 2: Select the “Profile” button located in the top left hand corner > Under Security Settings select “Touch ID / Face ID”
Step 3: Disable Touch ID / Face ID

Enrollment of Touch ID / Face ID Sensor for Citi Mobile^® App is valid for 45 days. If you have not logged into the Citi Mobile^® App by manually entering the password, Touch ID / Face ID sensor will be disabled for Citi Mobile^® App. This will not impact any other Touch ID / Face ID enrollment you have on your device.

Touch ID / Face ID recognizes all fingerprints / face profiles registered in your device. For security reasons, we recommend that you do not register third party finger prints or face profile in your device. This is to protect not just your Citibank account but the rest of your personal details in your phone.

No, Touch ID sensor will not work if the service provider has changed in the overseas country.

Changing the mobile number will not disable Touch ID sensor as long as SIM card and the service provider remains the same.

There are a few reasons why your Touch ID may have been turned off:
1. You have changed your service provider
2. You have recently changed your User ID or Password
3. You have not logged into your Citi Mobile^® App by entering your password for the past 45 days
4. You might have changed your SIM card
5. Your online account is locked because you have exceeded the maximum number of password tries
6. You have entered the wrong OTP when signed on for 3 times
7. You have enabled Touch ID sensor for your account on a different device
8. Your Citibank User ID is deleted in our system

Instead of via SMS or email, it is a new way of receiving alerts.

No, Notifications will automatically replace some SMS alerts you currently receive. These include:

1. Account Credit via GIRO/Interbank Transfer Alert (when there is a money payment, which was made via GIRO/Interbank Transfer to you by someone, has been credited to your account)
2. 95% Credit Limit Reached Alert (when you have spent 95% of your credit limit with your credit card)
3. Credit Card/Ready Credit Payment Received Alert (when your Credit Card/Ready Credit Payment is received by the bank)
4. Time Deposit Maturity Alert (4 business days prior to your Time Deposit dues)

In order to enable above alerts to be also received via SMS, please change your alert settings via logging into Citibank Online.

If you have already enabled Notifications, you can also enable SMS alerts. Simply log in to Citibank Online and follow this path: Services > Citi Alerts > Modify Alerts > Edit.

Yes. Simply log in to Citibank Online and follow this path: Services > Citi Alerts > Modify Alerts > Edit > Choose the alert you wish to receive via email.

No, notifications cannot be moved from one phone to another. They will only be retained in your original phone for 30 days after you have received it.

This happens when the previous owner is a Citibank customer who has not disabled his/her Notifications on this mobile phone. Notifications are paired only to one user at any one time. To enable Notifications for yourself, delete and reinstall this app.

There are two ways you can do it:
1. Enable Notifications on your new phone
2. Call CitiPhone Banking at (65) 6225 5225

Simply log in to this app and follow this path: Settings > Notifications > Disable Notifications.

If you are using an Android mobile phone, you will not be able to receive Notifications in China. iPhone users will still be able to receive Notifications.

There may be a few reasons:

1. Your mobile phone is not connected to WiFi or mobile data networks
2. Your Citi Mobile^® App is deleted
3. Your Citi Mobile^® App is not upgraded with the latest version
4. Your Notifications are disabled
5. You have downloaded Citi Mobile^® App and enabled Notifications on other mobile phones

Step 1: Sign on to Citi Mobile^® App.
Step 2: Select the “Profile” button located in the top left hand corner > Under App Settings select “Alerts & Notifications”
Step 3: Tap “Enable”
Step 4: Select Notification Type you want to be notified on and click “Save”.

No, your enrollment status for SMS alerts will not be affected.

Your SMS alert delivery via SMS will be automatically switched off if you are enrolling for Push Notification for the first time. After that, any changes made to your Push Notification enrollment will not affect your settings for receiving SMS alerts.

It will not impact your Email Notification. You will continue to receive your email notifications.

Yes, you can receive some alerts via Push Notification. If you are already enrolled for Push Notification, you can manage your Push Notification & switch on your SMS alerts for certain type of alerts by following below steps:
Step 1: Sign on to Citi Mobile^® App.
Step 2: Select the “Profile” button located in the top left hand corner > Under App Settings select “Alerts & Notifications”
Step 3: Tap “Enable”
Step 4: Select Notification Type you want to be notified on and tap “Save”.

To Enroll for SMS alerts, you need to login to Citibank online -> Services -> Citi Alerts -> Modify Alerts -> Edit.

If you have already enrolled for Push Notification, you can also enroll for SMS alerts simultaneously.

To Enroll for SMS alerts, you need to login to Citibank online -> Services -> Citi Alerts -> Modify Alerts -> Edit.

It takes one working day for the enrollment to be activated.

Changing the threshold limit in Citi Mobile^® App will change the limit across all types of alert delivery including SMS and Email.

For example, if your current 'online transaction' threshold limit is $50 and you are changing the limit to $200, going forward all alerts will be received for transactions that are greater than $200.

De-Enrolling for Push Notification will enable your enrollment for SMS alerts automatically. Customers will have to manually enroll for SMS alerts by following below steps.
Log into Citibank Online -> Services -> Citi Alerts -> Modify Alerts -> Edit.

'Notification Centre', which is an in-app repository in Citi Mobile^® App, stores all your Push Notifications that were received on your mobile phone.

'Notification Centre' can be found in the menu of Citi Mobile^® App.

If you are an iPhone (IOS) user & you have not logged into your Citi Mobile^® App for the past 30 days, any Push Notifications that been received during this period will not be stored.

If you are using an Android Phone, any push notification message that sends to your phone will be stored within the Citi Mobile^® App indefinitely.

You will not be able to delete any notification from your Citi Mobile^® App. But if you uninstall the app, all your notifications will be removed. If you re-install the Citi Mobile^® App subsequently, then features such as Push Notification, Touch ID and Snapshot will need to be enrolled again.

If you are an iPhone user, you are required to login into your Citi Mobile^® App with your User ID and Password to view your Push Notifications. This feature provides extra security to ensure that only the actual user is allowed to see the content of the Push Notifications sent to you.

For iPhone users, if notifications are received when the app is not running in the background, they will not be stored in the Notification Centre. Therefore, we suggest customers to log in to the Citi Mobile^® App and check their Push Notifications on a frequent basis.

All iPhone users who have enrolled for push notification are suggested to login to Citi Mobile^® App every 30 days. If notifications are received when the app is not running in the background, they will not be stored in the Notification Centre. In that case, customers are required to log in to the Citi Mobile^® App and check their Push Notifications on a regular basis.

Yes, you can. You can enroll to receiving banking alerts via Email by following the below steps:
Log into Citibank Online -> Services -> Citi Alerts -> Modify Alerts -> Edit -> Choose the alert that you would like to be received via emails.

Push Notification cannot be moved from one phone to another. Push Notifications will only be retained in your old phone for 30 days after you received it.

No, you don't have to. For Android users, Push Notifications can be viewed in Notification Centre without logging into Citi Mobile^® App.

If you are reading this on your smartphone,

Click here to download the Citi Mobile^® App directly.

Alternatively, you can download the app via one of the following methods:

* Search for "Citibank SG" in the App Store or Google Play on your smartphone

Citi Mobile App is supported by iOS/Android version: iOS 9, Android 4.4 and above.

Your security is always our priority. All our services are rigorously and regularly tested before and after new version releases.

Rest assured that any transaction you make with our new interface is as secure as the rest of our banking platforms.

With our new and improved Dashboard design, you no longer need Snapshot as you can enjoy instant access to your account information upon login.

No, your will not be able to make purchases. This includes online transactions made over the internet and within apps. However, recurring bill payment instructions effected with merchants will still be processed.

No, you will not be able to make ATM cash withdrawals.

Monthly recurring bills will continue to be charged to your locked Citibank credit card/ Ready Credit account.

Yes, you will be able to use your card immediately. You will receive a confirmation SMS upon the successful completion of the card activation steps.