
The Citi Mobile® App
Designed with you in mind
Do more with just one app.
A simpler, faster and safer way of banking is here.
We’ve been working hard on making the new Citi Mobile® App more than just an update. Beyond a refreshed look, you’ll now have
greater flexibility at your fingertips, with personalised views and new features designed for you to spend less time on it.
Everything at a glance
Other features for your banking needs
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What is Citi Mobile® Token? -
What are the benefits of Citi Mobile® Token? -
I lost my mobile phone. How do I disable Citi Mobile® Token? -
I have a new mobile device. How do I enable Citi Mobile® Token in my new device? -
I have entered my 6-digit Unlock Code incorrectly three times (or more). What can I do if I'm unable to proceed? -
Can I use the Citi Mobile® Token in my old mobile device after enabling Citi Mobile® Token in my new mobile device? -
When can I use the Citi Mobile® Token? -
How do I enable Citi Mobile® Token? -
Why do I need to create a 6-digit Unlock Code in order to use Citi Mobile® Token? -
Can I still use my Online Security Device or get One-Time PIN (OTP) via SMS after enabling Citi Mobile® Token? -
Why am I not able to see the option to use Online Security Device or an option to generate One-Time PIN (OTP) via SMS to authenticate my transaction in Citi Mobile® App? -
How do I use Citi Mobile® Token when performing transactions in the Citi Mobile® App on my Citi Mobile® Token enabled device? -
How do I use Citi Mobile® Token to generate a One-Time PIN (OTP) for banking transactions done on Citibank Online or online purchases that requires payment authorisation? -
I have enabled the Citi Mobile® Token on my mobile device. Am I able to use my Citi Mobile® Token to perform a transaction on another mobile device? -
How do I use the Citi Mobile® Token to perform “Transfers” in the Citi Mobile® App on my Citi Mobile® Token enabled device? -
How do I use Citi Mobile® Token to generate Transaction Authorisation Code (TAC) for Transaction Signing done via Citibank Online? -
I have enabled the Citi Mobile® Token on my mobile device. Am I able to use my Citi Mobile® Token to generate a Transaction Authorization Code (TAC) for Transaction Signing, on another mobile device? -
Can I use Citi Mobile® Token without Citi Mobile® App installed? -
I lost my mobile phone. How do I disable Citi Mobile® Token? -
Why is my One-Time PIN (OTP) authentication unsuccessful? -
I have entered the 6-digit unlock code incorrectly 3 times (or more) and I am not able to proceed further. -
I forgot my 6-digit Unlock Code, what do I do?
Citi Mobile®App Terms and Conditions
# Instant disbursement is available only for Citibank Deposit Accounts displayed during the funds disbursement option.
^Citibank Debit Mastercard Terms and Conditions apply. Please click here to view.
All payments and transfers are subject to the Citibank Online User Agreement. Some or all of the services (including payments and transfers) that may be accessed through Citi Mobile or Citibank Online may not be available during our scheduled maintenance times. In the event of such unavailability, you may call our CitiPhone Banking at 6225 5225 or visit a Citibank branch to conduct your banking transactions. Citibank exercises no control and assumes no responsibility for any delay, misconnection, variation in response times and connectivity of any Internet Service Provider (whether local or overseas) through which access to Citi Mobile and/or Citibank Online is effected. Citibank full disclaimers, terms and conditions apply to individual products and banking services.
Deposit Insurance Scheme:
Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S$75,000 in aggregate per depositor per Scheme member by law. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured. For more information, please visit www.sdic.org.sg.