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Download the Citi Mobile App

The Citi Mobile® App

Designed with you in mind

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Do more with just one app.

A simpler, faster and safer way of banking is here.

We’ve been working hard on making the new Citi Mobile® App more than just an update. Beyond a refreshed look, you’ll now have
greater flexibility at your fingertips, with personalised views and new features designed for you to spend less time on it.

Everything at a glance

Quick account updates

Review all your account activities and get to your favourite functions, faster.

Never miss a statement

Get quick access to
your card and
banking
statements anywhere, anytime.

Timely reminders

Stay informed of actions you need to take with our reminders.

Fuss-free and simple

Fuss-free and simple

Citibank Global Wallet – Add foreign currencies in just one tap. Spend overseas or shop online with your debit card and avoid fees^ when you exchange currency on your app.

Pay later with a few taps

Pay later – Quickly view and convert your credit card purchases or statement balance into fixed monthly instalments with just one tap.

Other features for your banking needs

Citi Pay With Points

Use your Points or Miles to offset your transactions instantly

Citi World Privileges

Get deals and discounts locally and in 95 other countries

Citi PayAll

Turn big payment into big rewards

Citi Quick Cash

Instant# cash from your credit cards, on your terms

Frequently Asked Questions

  • What is Citi Mobile® Token?

    It is a feature within the Citi Mobile® App that authenticates transactions, as an alternative to other authentication methods such as Online Security Device, or SMS One-Time PIN (OTP). You may still use your Online Security Device or SMS OTP to authenticate transactions. Please note that your Citi Mobile® Token can only be used with this app and is paired only to one device.

  • What are the benefits of Citi Mobile® Token?

    SECURE
    Protected by a 6-digit Unlock Code chosen by you, and restricted to one mobile device of your choice.

    INSTANT
    Enter your unique Unlock Code to instantly authenticate your transactions initiated in this app. No more waiting for SMS OTPs or worrying about misplacing your Online Security Device.

    EASY
    Authenticates all online transactions such as payments and transfers, adding a new payee, and updating your contact details. It also generates OTPs for online purchases.

  • I lost my mobile phone. How do I disable Citi Mobile® Token?

    There are three ways to do it:

    1. Log in to your Citibank Online account and follow this path: Services > My Profile > De-activate Citi Mobile® Token.

    2. Enable Citi Mobile® Token on another mobile device. Citi Mobile® Token will automatically be disabled on the mobile phone you lost.

    3. Call CitiPhone Banking at (65) 6225 5225.

  • I have a new mobile device. How do I enable Citi Mobile® Token in my new device?

    Simply enable the Citi Mobile® Token on your new mobile device, the Citi Mobile® Token will be automatically deactivated on the previous device.

    You can enable Citi Mobile® Token in 4 steps:
    Step 1: Sign on to Citi Mobile® App.
    Step 2: Select the "Profile" button located in the top left hand corner > Under "Security Settings" select "Manage Citi Mobile Token"
    Step 3: Select Unlock Code and key in OTP sent to your mobile via SMS.
    Step 4: Create your 6-digit Unlock Code.
    You have successfully enabled the Citi Mobile® Token.

  • I have entered my 6-digit Unlock Code incorrectly three times (or more). What can I do if I'm unable to proceed?

    For assistance, please call your Relationship Manager or CitiPhone Banking at (65) 6225 5225.

  • Can I use the Citi Mobile® Token in my old mobile device after enabling Citi Mobile® Token in my new mobile device?

    No, you will not be able to generate One-Time PIN (OTP) and / or Transaction Authorisation Code (TAC) on the old device to authenticate your transactions. For security reasons, you can register for Citi Mobile® Token in one device only. If you have enabled the Citi Mobile® Token on a new device, the Citi Mobile® Token in the previous device will be automatically disabled.

  • When can I use the Citi Mobile® Token?

    Citi Mobile® Token can be used in the following scenarios:

    Citi Mobile® App
    Authenticate instantly with your unique Unlock Code for all transactions initiated in the Citi Mobile® App on your Citi Mobile® Token enabled device.

    Citibank Online
    Instantly generate an OTP or Transaction Authorization Code (TAC) with your unique Unlock Code, to authenticate all transactions on Citibank Online.
    When making payment for online purchases
    Instantly generate a One-Time PIN (OTP) with your unique Unlock Code for online purchases.

  • How do I enable Citi Mobile® Token?

    You can enable Citi Mobile® Token in 4 steps:
    Step 1: Sign on to Citi Mobile® App.
    Step 2: Select the "Profile" button located in the top left hand corner > Under "Security Settings" select "Manage Citi Mobile Token"
    Step 3: Select Unlock Code and key in OTP sent to your mobile via SMS.
    Step 4: Create your 6-digit Unlock Code.
    You have successfully enabled the Citi Mobile® Token.

  • Why do I need to create a 6-digit Unlock Code in order to use Citi Mobile® Token?

    The unique Unlock Code ensures that only you have access to Citi Mobile® Token on your device and can generate a One-Time PIN (OTP) and / or Transaction Authorisation Code (TAC). Please remember your Unlock code and do not share it with anyone.

  • Can I still use my Online Security Device or get One-Time PIN (OTP) via SMS after enabling Citi Mobile® Token?

    Yes, you can still use your Online Security Device or get OTP via SMS. However, with the Citi Mobile® Token, if you are making transactions in the Citi Mobile® App on your Citi Mobile® Token enabled device, authentication is instant when you enter your unique Unlock Code. There's no need to wait for OTP via SMS, or worry about misplacing your Online Security Device.

  • Why am I not able to see the option to use Online Security Device or an option to generate One-Time PIN (OTP) via SMS to authenticate my transaction in Citi Mobile® App?

    Once you have registered for the Citi Mobile® Token, it becomes your primary mode of authentication for all transactions made through the Citi Mobile® App. The option to use Online Security Device or OTP via SMS will be made available only if your authentication via the Citi Mobile® Token is unsuccessful.

  • How do I use Citi Mobile® Token when performing transactions in the Citi Mobile® App on my Citi Mobile® Token enabled device?

    Select your intended transaction on Citi Mobile® App.
    Enter your 6-digit Unlock Code when prompted.
    Once the authentication is successful, your selected transaction will be automatically completed.

  • How do I use Citi Mobile® Token to generate a One-Time PIN (OTP) for banking transactions done on Citibank Online or online purchases that requires payment authorisation?
    • Generate OTP with the following steps:
      Step 1: Select "Citi Mobile® Token" at the login screen.
      Step 2: Enter your 6-digit Unlock Code.
      Step 3: Enter the OTP generated by Citi Mobile® Token where requested to complete your transaction.

  • I have enabled the Citi Mobile® Token on my mobile device. Am I able to use my Citi Mobile® Token to perform a transaction on another mobile device?

    Yes, you would be able to do so with the following steps:
    Step 1: Launch the Citi Mobile® App on your other mobile device. An OTP screen will be displayed when you are attempting to perform a transaction and/or activity that requires an OTP.
    Step 2: On your Citi Mobile® Token enabled device, select "Citi Mobile® Token" at the login screen.
    Step 3: Enter your 6-digit Unlock Code.
    Step 4: An OTP will be generated by the Citi Mobile® Token; enter this OTP on the OTP screen of your other mobile device where your transaction and/or activity is performed.
    Your transaction and/or activity will be completed upon the successful authentication of the OTP.

  • How do I use the Citi Mobile® Token to perform “Transfers” in the Citi Mobile® App on my Citi Mobile® Token enabled device?

    Step 1: Enter the necessary transfer details. (You have the option to save the payee into the payee list)
    Step 2: Enter 6-digit Unlock Code.
    Step 3: The Citi Mobile® Token will automatically perform the Transaction Signing.
    Once authentication is successful your payee will be added.

  • How do I use Citi Mobile® Token to generate Transaction Authorisation Code (TAC) for Transaction Signing done via Citibank Online?

    For added security, a TAC is required for selected transactions such as:
    Add Payee for payment and transferring funds
    High Value Transfer & Payment
    Change of demographic details
    Sending a secured message

    When Transaction Signing is required, please do the following instructions:
    Step 1: Select "Citi Mobile® Token" on the login screen.
    Step 2: Enter your 6-digit Unlock code.
    Step 3: Enter the 10-digit Challenge Code from the Citibank Online Transaction Signing screen into the bar.
    Step 4: The TAC will be generated.
    Step 5: Enter the TAC where required. Then select "Continue" to complete your transaction.

  • I have enabled the Citi Mobile® Token on my mobile device. Am I able to use my Citi Mobile® Token to generate a Transaction Authorization Code (TAC) for Transaction Signing, on another mobile device?

    Yes, you would be able to do so with the following steps:
    Step 1: Launch the Citi Mobile® App on your other mobile device. A Transaction Signing screen will be displayed when you are attempting to perform a transaction and/or activity that requires a TAC.
    Step 2: Tap on "Authenticate using Citi Mobile® Token". A 10-digit Challenge Code will be displayed on the screen.
    Step 3: On your Citi Mobile® Token enabled device, tap on the "Citi Mobile® Token” button which may be found on the login screen of the Citi Mobile® App.
    Step 4: Enter your 6-digit Unlock code.
    Step 5: Enter the 10-digit Challenge Code displayed in your other mobile device into the input field located in the lower half of the screen.
    Step 6: The TAC will be generated. Enter this TAC to the TAC screen of the other mobile device where your transaction and/or activity is being performed.

  • Can I use Citi Mobile® Token without Citi Mobile® App installed?

    No, you will not be able to use Citi Mobile® Token without installing the Citi Mobile® App.
    Click here to download the Citi Mobile® App.

  • I lost my mobile phone. How do I disable Citi Mobile® Token?

    If you have lost your mobile phone, there are 3 ways to disable your Citi Mobile® Token:
    1) Login to your Citibank Online account on your browser and follow these steps:
    >Services > My Profile > Deactivate Citi Mobile® Token
    2) By enabling Citi Mobile® Token on another mobile device, Citi Mobile® Token will automatically be deactivated on the previous mobile device.
    3) Call CitiPhone at +65 6225 5225 to deactivate your Citi Mobile® Token.

  • Why is my One-Time PIN (OTP) authentication unsuccessful?

    Your OTP authentication may be unsuccessful because you have entered an incorrect Unlock Code. Please try again and note that entering an incorrect Unlock Code more than three times in a row will lock you out of Citibank Online and the Citi Mobile® App. Should you need assistance, please call our CitiPhone at +65 6225 5225.

    If you have forgotten your Unlock Code, you can reset your Unlock Code by signing on to Citi Mobile® App and follow the steps below:
    Step 1: Select "Profile" button from the top left hand.
    Step 2: Select "Manage Citi Mobile® Token".
    Step 3: Select "Reset Unlock Code".

    Alternatively, you can try to refresh your Citi Mobile® Token from Citi Mobile® App.
    Step 1: Select "Profile" button from the top left hand.
    Step 2: Select "Manage Citi Mobile® Token".
    Step 3: Tap on Sync to refresh your Citi Mobile® Token.

  • I have entered the 6-digit unlock code incorrectly 3 times (or more) and I am not able to proceed further.

    Please call your Relationship Manager or our CitiPhone hotline at +65 6225 5225 for assistance.

  • I forgot my 6-digit Unlock Code, what do I do?

    You can reset your Unlock Code by signing on to Citi Mobile® App and follow the steps below:
    Step 1: Select "Profile" button from the top left hand.
    Step 2: Select "Manage Citi Mobile® Token".
    Step 3: Select "Reset Unlock Code".

 

Citi Mobile®App Terms and Conditions

# Instant disbursement is available only for Citibank Deposit Accounts displayed during the funds disbursement option.

^Citibank Debit Mastercard Terms and Conditions apply. Please click here to view.

All payments and transfers are subject to the Citibank Online User Agreement. Some or all of the services (including payments and transfers) that may be accessed through Citi Mobile or Citibank Online may not be available during our scheduled maintenance times. In the event of such unavailability, you may call our CitiPhone Banking at 6225 5225 or visit a Citibank branch to conduct your banking transactions. Citibank exercises no control and assumes no responsibility for any delay, misconnection, variation in response times and connectivity of any Internet Service Provider (whether local or overseas) through which access to Citi Mobile and/or Citibank Online is effected. Citibank full disclaimers, terms and conditions apply to individual products and banking services.

Deposit Insurance Scheme:

Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S$75,000 in aggregate per depositor per Scheme member by law. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured. For more information, please visit www.sdic.org.sg.