It is a feature within the Citi Mobile^® App that authenticates transactions, as an alternative to other authentication methods such as Online Security Device, or SMS One-Time PIN (OTP). You may still use your Online Security Device or SMS OTP to authenticate transactions. Please note that your Citi Mobile^® Token can only be used with this app and is paired only to one device.

SECURE
Protected by a 6-digit Unlock Code chosen by you, and restricted to one mobile device of your choice.

INSTANT
Enter your unique Unlock Code to instantly authenticate your transactions initiated in this app. No more waiting for SMS OTPs or worrying about misplacing your Online Security Device.

EASY
Authenticates all online transactions such as payments and transfers, adding a new payee, and updating your contact details. It also generates OTPs for online purchases.

There are three ways to do it:

1. Log in to your Citibank Online account and follow this path: Services > My Profile > De-activate Citi Mobile^® Token.

2. Enable Citi Mobile^® Token on another mobile device. Citi Mobile^® Token will automatically be disabled on the mobile phone you lost.

3. Call CitiPhone Banking at (65) 6225 5225.

Simply enable the Citi Mobile^® Token on your new mobile device, the Citi Mobile^® Token will be automatically deactivated on the previous device.

You can enable Citi Mobile^® Token in 4 steps:
Step 1: Sign on to Citi Mobile^® App.
Step 2: Select the “Profile” button located in the top left hand corner > Under “Security Settings” select “Manage Citi Mobile Token”
Step 3: Select Unlock Code and key in OTP sent to your mobile via SMS.
Step 4: Create your 6-digit Unlock Code.
You have successfully enabled the Citi Mobile^® Token.

For assistance, please call your Relationship Manager or CitiPhone Banking at (65) 6225 5225.

No, you will not be able to generate One-Time PIN (OTP) and / or Transaction Authorisation Code (TAC) on the old device to authenticate your transactions. For security reasons, you can register for Citi Mobile^® Token in one device only. If you have enabled the Citi Mobile^® Token on a new device, the Citi Mobile^® Token in the previous device will be automatically disabled.

Citi Mobile^® Token can be used in the following scenarios:

Citi Mobile^® App
Authenticate instantly with your unique Unlock Code for all transactions initiated in the Citi Mobile^® App on your Citi Mobile^® Token enabled device.

Citibank Online
Instantly generate an OTP or Transaction Authorization Code (TAC) with your unique Unlock Code, to authenticate all transactions on Citibank Online.
When making payment for online purchases
Instantly generate a One-Time PIN (OTP) with your unique Unlock Code for online purchases.

You can enable Citi Mobile^® Token in 4 steps:
Step 1: Sign on to Citi Mobile^® App.
Step 2: Select the “Profile” button located in the top left hand corner > Under “Security Settings” select “Manage Citi Mobile Token”
Step 3: Select Unlock Code and key in OTP sent to your mobile via SMS.
Step 4: Create your 6-digit Unlock Code.
You have successfully enabled the Citi Mobile^® Token.

The unique Unlock Code ensures that only you have access to Citi Mobile^® Token on your device and can generate a One-Time PIN (OTP) and / or Transaction Authorisation Code (TAC). Please remember your Unlock code and do not share it with anyone.

Yes, you can still use your Online Security Device or get OTP via SMS. However, with the Citi Mobile^® Token, if you are making transactions in the Citi Mobile^® App on your Citi Mobile^® Token enabled device, authentication is instant when you enter your unique Unlock Code. There's no need to wait for OTP via SMS, or worry about misplacing your Online Security Device.

Once you have registered for the Citi Mobile^® Token, it becomes your primary mode of authentication for all transactions made through the Citi Mobile^® App. The option to use Online Security Device or OTP via SMS will be made available only if your authentication via the Citi Mobile^® Token is unsuccessful.

Select your intended transaction on Citi Mobile^® App.
Enter your 6-digit Unlock Code when prompted.
Once the authentication is successful, your selected transaction will be automatically completed.

• Generate OTP with the following steps:
  Step 1: Select "Citi Mobile^® Token" at the login screen.
  Step 2: Enter your 6-digit Unlock Code.
  Step 3: Enter the OTP generated by Citi Mobile^® Token where requested to complete your transaction.

Yes, you would be able to do so with the following steps:
Step 1: Launch the Citi Mobile^® App on your other mobile device. An OTP screen will be displayed when you are attempting to perform a transaction and/or activity that requires an OTP.
Step 2: On your Citi Mobile^® Token enabled device, select "Citi Mobile^® Token" at the login screen.
Step 3: Enter your 6-digit Unlock Code.
Step 4: An OTP will be generated by the Citi Mobile^® Token; enter this OTP on the OTP screen of your other mobile device where your transaction and/or activity is performed.
Your transaction and/or activity will be completed upon the successful authentication of the OTP.

Step 1: Enter the necessary transfer details. (You have the option to save the payee into the payee list)
Step 2: Enter 6-digit Unlock Code.
Step 3: The Citi Mobile^® Token will automatically perform the Transaction Signing.
Once authentication is successful your payee will be added.

For added security, a TAC is required for selected transactions such as:
Add Payee for payment and transferring funds
High Value Transfer & Payment
Change of demographic details
Sending a secured message

When Transaction Signing is required, please do the following instructions:
Step 1: Select "Citi Mobile^® Token” on the login screen.
Step 2: Enter your 6-digit Unlock code.
Step 3: Enter the 10-digit Challenge Code from the Citibank Online Transaction Signing screen into the bar.
Step 4: The TAC will be generated.
Step 5: Enter the TAC where required. Then select "Continue" to complete your transaction.

Yes, you would be able to do so with the following steps:
Step 1: Launch the Citi Mobile^® App on your other mobile device. A Transaction Signing screen will be displayed when you are attempting to perform a transaction and/or activity that requires a TAC.
Step 2: Tap on "Authenticate using Citi Mobile^® Token". A 10-digit Challenge Code will be displayed on the screen.
Step 3: On your Citi Mobile^® Token enabled device, tap on the "Citi Mobile^® Token” button which may be found on the login screen of the Citi Mobile® App.
Step 4: Enter your 6-digit Unlock code.
Step 5: Enter the 10-digit Challenge Code displayed in your other mobile device into the input field located in the lower half of the screen.
Step 6: The TAC will be generated. Enter this TAC to the TAC screen of the other mobile device where your transaction and/or activity is being performed.

No, you will not be able to use Citi Mobile^® Token without installing the Citi Mobile^® App.
Click here to download the Citi Mobile^® App.

If you have lost your mobile phone, there are 3 ways to disable your Citi Mobile^® Token:
1) Login to your Citibank Online account on your browser and follow these steps:
>Services > My Profile > Deactivate Citi Mobile^® Token
2) By enabling Citi Mobile^® Token on another mobile device,. Citi Mobile^® Token will automatically be deactivated on the previous mobile device.
3) Call CitiPhone at +65 6225 5225 to deactivate your Citi Mobile^® Token.

Your OTP authentication may be unsuccessful because you have entered an incorrect Unlock Code. Please try again and note that entering an incorrect Unlock Code more than three times in a row will lock you out of Citibank Online and the Citi Mobile^® App. Should you need assistance, please call our CitiPhone at +65 6225 5225.

If you have forgotten your Unlock Code, you can reset your Unlock Code by signing on to Citi Mobile® App and follow the steps below:
Step 1: Select "Profile" button from the top left hand.
Step 2: Select "Manage Citi Mobile® Token".
Step 3: Select "Reset Unlock Code".

Alternatively, you can try to refresh your Citi Mobile^® Token from Citi Mobile^® App.
Step 1: Select "Profile" button from the top left hand.
Step 2: Select "Manage Citi Mobile^® Token".
Step 3: Tap on Sync to refresh your Citi Mobile^® Token.

Please call your Relationship Manager or our CitiPhone hotline at +65 6225 5225 for assistance.

You can reset your Unlock Code by signing on to Citi Mobile^® App and follow the steps below:
Step 1: Select "Profile" button from the top left hand.
Step 2: Select "Manage Citi Mobile^® Token".
Step 3: Select "Reset Unlock Code".