
The Citi Mobile® App
Designed with you in mind
Do more with just one app.
A simpler, faster and safer way of banking is here.
We’ve been working hard on making the new Citi Mobile® App more than just an update. Beyond a refreshed look, you’ll now have
greater flexibility at your fingertips, with personalised views and new features designed for you to spend less time on it.
Everything at a glance
Everything at a glance
Other features for your banking needs
Other features for your banking needs
-
What is Citi Mobile® Token? -
What are the benefits of Citi Mobile® Token? -
I lost my mobile phone. How do I disable Citi Mobile® Token? -
I have a new mobile device. How do I enable Citi Mobile® Token in my new device? -
I have entered my 6-digit Unlock Code incorrectly three times (or more). What can I do if I'm unable to proceed? -
Can I use the Citi Mobile® Token in my old mobile device after enabling Citi Mobile® Token in my new mobile device? -
When can I use the Citi Mobile® Token? -
How do I enable Citi Mobile® Token? -
Why do I need to create a 6-digit Unlock Code in order to use Citi Mobile® Token? -
Can I still use my Online Security Device or get One-Time PIN (OTP) via SMS after enabling Citi Mobile® Token? -
Why am I not able to see the option to use Online Security Device or an option to generate One-Time PIN (OTP) via SMS to authenticate my transaction in Citi Mobile® App? -
How do I use Citi Mobile® Token when performing transactions in the Citi Mobile® App on my Citi Mobile® Token enabled device? -
How do I use Citi Mobile® Token to generate a One-Time PIN (OTP) for banking transactions done on Citibank Online or online purchases that requires payment authorisation? -
I have enabled the Citi Mobile® Token on my mobile device. Am I able to use my Citi Mobile® Token to perform a transaction on another mobile device? -
How do I use the Citi Mobile® Token to perform “Transfers” in the Citi Mobile® App on my Citi Mobile® Token enabled device? -
How do I use Citi Mobile® Token to generate Transaction Authorisation Code (TAC) for Transaction Signing done via Citibank Online? -
I have enabled the Citi Mobile® Token on my mobile device. Am I able to use my Citi Mobile® Token to generate a Transaction Authorization Code (TAC) for Transaction Signing, on another mobile device? -
Can I use Citi Mobile® Token without Citi Mobile® App installed? -
I lost my mobile phone. How do I disable Citi Mobile® Token? -
Why is my One-Time PIN (OTP) authentication unsuccessful? -
I have entered the 6-digit unlock code incorrectly 3 times (or more) and I am not able to proceed further. -
I forgot my 6-digit Unlock Code, what do I do?
-
What is Touch ID / Face ID? -
Which phone models are eligible for Touch ID / Face ID activation? -
How secure is Touch ID / Face ID? -
How to enable Touch ID / Face ID for Citi Mobile® App? -
How to disable Touch ID / Face ID for Citi Mobile® App? -
How long is my Touch ID / Face ID Sensor enrollment for Citi Mobile® App valid? -
I have 5 fingerprints and 2 face profile IDs stored in my phone. Do all have them have access to my Citibank account? -
Will Touch ID / Face ID sensor work when I am overseas? -
Will Touch ID / Face ID Sensor for Citi Mobile® App be disabled once I change my mobile number? -
Why was my Touch ID / Face ID Turned off?
-
What is Notification? -
If it's my first time enabling for Notifications, will I still be receiving SMS alerts? -
If I want to receive my alerts via SMS and Notifications, what should I do? -
Besides SMS and Notifications, can I also receive alerts via email? -
I have changed my mobile phone. Will I see my past Notifications on my new mobile phone? -
Why am I unable to enable Notifications on my secondhand mobile phone? -
I lost my mobile phone. How can I disable Notifications? -
How do I disable Notifications before I sell my mobile phone? -
Why can't I receive Notifications in China? -
Why did I suddenly stop receiving Notifications? -
How can I register for Push Notification? -
I have de-enrolled for Push notification and now I want to enroll back, will my SMS Enrollment be deactivated again? -
How will my Email Notification be impacted by enrolling for Push Notification? -
I don't want to receive all types of alerts via push notification. Can I receive some alerts via Push Notification and some alerts via SMS? -
I want to receive my alerts via both SMS and Push Notifications, what should I do? -
I have registered for Push Notification but still some of the alerts are coming via SMS -
If I change my alert threshold limit in Citibank Online, will it change the threshold limit for SMS and Email notification for the same alert? -
I want to de-enroll from Push notification for a few alerts from Citi Mobile® App, will SMS Notification be enrolled automatically? -
Where will I see the alerts that has been sent to my mobile phone via Push Notification? -
How long will the alerts be stored in the app and how can I delete these messages? -
I am an iPhone user and why do I need to login to Citi Mobile® App to see my alerts -
I am an iPhone user but and I am not able to see some of my Push Notifications that I received 30 days ago. -
Why am I suggested to open the app every 30 days to view my notifications? -
Apart from SMS & Push Notifications, can I receive banking alerts via Email? -
I have changed mobile phone and I want to see all my old Push Notifications on my new phone. -
I am an Android user and do I need to login to Citi Mobile® App to view my Push Notifications received?
-
How do I download the Citi Mobile® App? -
What iOS/Android versions are compatible with the Citi Mobile® App? -
How secure are the transactions I make with this new interface? -
Why am I not seeing Citi Mobile® Snapshot on this new interface? -
Can I make purchases at Mastercard®/Visa acceptance merchants without activating my Credit or Debit card? -
Can I make ATM cash withdrawals without activating my Credit, Debit or ATM card? -
If my cards are locked, will my recurring bill payments be affected? For example, the auto-debiting of my Citibank Credit Card/ Ready Credit Account for monthly phone bills. -
After successfully activating my card, can I use it immediately? -