Pay bills with your Citi Credit Card and Earn Rewards
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Bigger rewards when you PayAll Insurance premiums or medical expenses!
PayAll your enrichment or school
fees for bigger rewards!
Get closer to you next trip when
you PayAll your taxes!
Citi PayAll
Everything you need to know
- About PayAll
- How to use Citi PayAll?
- FAQ
What is Citi PayAll?
Citi PayAll is an easy way to manage your cashflow and earn extra frequent flyer points (via Citi Miles or Citi ThankYouSM Points) at a small fee on personal expenses, even those typically not eligible for credit card payments.
What cards can I use for this service?
Select Citi Credit Cards, such as Citi ULTIMA Card (by invitation only), Citi Prestige Card, Citi PremierMiles Card, Citi Rewards Card, Citi Cash Back + Card, and Citi Cash Back Card, as well as Citi Corporate Card and Citi Business Card.
Expenses you can use PayAll for:
Tax
Income Tax, Property Tax, Other Tax Types and Composition Fees to IRAS
Insurance
Insurance premium payments
Rent
Rent and Rental Deposits
Education Expenses
School fees, Enrichment fees, Tuition fees, Course Fees
Electricity Bills
Utility bills for your home
Condominium Management Fee
Set up recurring payments to MCST
Easily set up payment via PayAll on the Citi Mobile App:
Log in to the Citi Mobile® App.
Tap on “Payments” and select “Citi PayAll”.
Tap on “Start using Citi PayAll” and select “Setup Citi PayAll”.
Select a payment category and your preferred payment frequency.
Enter your payment amount, payment date, preferred card type, service fee option, and payment details.
Review and confirm your payment details.
Your Citi PayAll set up is now complete!
TRACK AND MANAGE
Stay in control of your Cashflow with Citi PayAll
Citi PayAll lets you manage your cashflow smartly and stay in control so you don’t miss a payment again.
Track existing payments
Schedule recurring payment and cancel them easily
Get notified every time a payment is made
Citi PayLite
Turn big purchases into small payments
Citi FlexiBill
Turn statements into small payments
Citi QuickCash
Instant cash to get things done right
FAQs about Citi PayAll
Citi PayAll is a service that enables Citi Cardholders to make payments to various Payees/Payment Categories using an eligible Citi Credit Card and earn miles or reward points, in exchange for a service fee. It allows you to pay for categories such as rent, education expenses, taxes, condominium management fees, electricity bills, insurance premiums and goods and services. The full list of available payment categories here.
There is an option for payment with zero service fees, however you will not earn any miles or points on these payments.
Your payees do not have to be Citibank customers. They will receive the funds via a bank fund transfer. Please note that Citi PayAll supports payments to local bank accounts only.
1. Child Care Services
2. Club Membership Fees
3. Condo Management Fees
4. Domestic Helper Service Fees
5. Donation or Charity Payment
6. Education Fees
7. Electricity Bills
8. Event Management Fees
9. Health and Wellness
10. Insurance Premiums
11. Maintenance Fees
12. Medical Services and Bills
13. Membership Fees
14. Parking
15. Payment for Retail Goods and Services
16. Professional Service Fees
17. Property Agent Fees
18. Renovation Fees
19. Rent
20. Storage Fees
21. Taxes
22. Telco Services
23. Town Councils
24. Transport Fees
25. Travel Expenses
26. Utilities
27. Wedding Expenses
Citi Credit Cards
- Citi ULTIMA Card (by invitation only)
- Citi Prestige Card
- Citi PremierMiles Card
- Citi Rewards Card
- Citi Cash Back + Card
- Citi Cash Back Card
If you don’t have any of these credit cards, click on the card to apply now.
Citi Commercial Cards (selected cards)
Yes you can. When setting up your payment, simply choose your preferred payment date, you can choose to make one-time payment or set it as recurring payment for up to 24 months.
Payments take 4 business days to be processed.
It depends on whether you choose Service Fee payment option or Zero Service Fee payment option.
1. Service Fee payment option will allow you to earn reward points or miles or cash back for each payment, at the base earn rate of the card used.
2. Zero Fee payment option here refers to the use of Citi PayAll product without having the customer incur an additional fee for the transaction made. The customer will only be paying the amount in the transaction but will not be receiving any other rewards e.g. base points or miles or additional bonus points or miles or any gift vouchers.
If you have lost your card or reported a fraud on your card, please contact CitiPhone Banking at +65 6225 5225 between 8 a.m. and 8 p.m to check on your card account payment transactions status.
You should NOT make payments under Citi PayAll in respect of (i) any loan/debt repayments such as but not limited to mortgage repayments, credit card payments and loans, (ii) any cryptocurrency related transactions, gambling and casino-related transactions or such other transactions that we may determine at our discretion
Thanks for participating in the recent campaign, you will receive your Bonus Miles/ThankYouSM Points and Gift within 12 weeks from 31 Aug 2025.
Thanks for participating in the recent campaign, you will receive your Cash Rebate within four (4) months from 30 Sep 2025.
FAQs related to Citi PayAll Payments
You can transact an amount not exceeding 95% of your permanent credit limit, subject to the maximum permissible monthly limits below. The aggregate sum of Citi PayAll payments within the calendar month must not exceed your permanent credit limit.
i. Education Fees: S$100,000
ii. Insurance Premiums: S$200,000
iii. All other categories except for Taxes: S$30,000 per category
Click here to view the full list of payment categories.
Please click here for the full list of MCSTs supported by Citi PayAll.
You will receive an email, Push Notification, or SMS notification alert when your payment is set up and when it is successfully charged to your card. Successful payments will also appear in your credit card statement. For recurring payments, you will receive a notification each month when the payment is processed.
If your payment fails, you will be notified via email, Push Notification, or SMS. Please make alternative arrangements to ensure your recipients is paid on time.
No, if your payment fails, both the payment amount and the accompanying service fee (if the Service Fee payment option was selected) will be refunded to your card.
If you made an accidental payment to the wrong recipient which was processed successfully, both the payment amount and the service fee (if the Service Fee payment option was selected) will not be refundable. The payment will still appear on your credit card statement. As Citi PayAll does not perform independent verification of payee account details, reference numbers, or other payment information provided by you, please ensure that all payment details are entered accurately.
Since all Citi PayAll payments are not processed through card associations (for example, Mastercard or Visa), their chargeback dispute resolution processes are not applicable. This means you will not be able to raise a chargeback dispute for any payment. Any disputes or claims must be resolved directly with the payee.
Once your payment setup has been confirmed, it cannot be amended.
However, you may cancel the payment setup before the payment is charged to your card. To do so, please follow the steps below:
Step 1: Log in to Citi Mobile® App.
Step 2: Tap on "Payment" and select "Citi PayAll".
Step 3: Tap on "Start using Citi PayAll" and you will be able to see all active Citi PayAll setups.
Step 4: Select the payment setup(s) that you wish to cancel and tap on "Cancel payment instruction" to proceed with the cancellation.
Terms & Conditions:
- Citibank PayAll Service Terms and Conditions apply, click here for details. Please note that cardmembers should not overpay their taxes.
Download the Citi Mobile® App
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