Citi®
Level up your rewards with Citi PayAll Level up your rewards with Citi PayAll


Love earning rewards on your bills? So do we!


With Citi PayAll, you can earn Citi Miles, Citi ThankYou PointsSM or Cash Back when you pay your rent, insurance premiums, education expenses, taxes, utilities and more with your Citi Credit Card.

From now until 31 Dec 2021, there are more reasons to celebrate when paying your bills with Citi PayAll.

Citi PayAll Service Fee and Terms and Conditions apply.




Tax

Income Tax, Property Tax, Other Tax Types and Composition Fees to IRAS





Insurance

Insurance premium payments





Rent

Rent and Rental Deposits





Education Expenses

School fees, Enrichment fees, Tuition fees, Course Fees





Miscellaneous

Payment for Goods and Services such as Renovations, Wedding Expenses, Utilities, Storage, Donation or Charity Payment, Parking and Transport Fee, Maintenance Fees, Domestic Helper Service Fee





Condominium Management Fee

Set up recurring payments to MCST





Electricity Bills

Utility bills for your home





Limited Time Offer



SCHEDULE RECURRING PAYMENTS

S$120 bonus cash back*

when you set up a recurring payment
of at least 6 consecutive months,
of min. S$1,500 per month.



NEW CITI PAYALL CUSTOMERS

S$80 bonus cash back*

with a minimum of 1 Citi PayAll
transaction made within the
promotion period.




Valid until 31 December 2021

X

To download the Citi Mobile® App

sms

SMS CITIAPP to 72484.

or QR code

Scan QR code


Log in to Citi Mobile® App to Set Up Citi PayAll now





TRACK AND MANAGE

Stay in control of your Cashflow with Citi PayAll


Citi PayAll lets you manage your cashflow smartly and stay in control so you don’t miss a payment or exceed your credit limit.




Track existing payments


Schedule recurring payment and cancel them easily


Get notified every time a payment is made






FAQs

What is Citi PayAll?

You can now pay your rent, education expenses, taxes, condominium management fees, electricity bills, insurance premiums and goods and services using your Citi Credit Card with Citi PayAll feature for just a small fee. You will be able to earn miles or reward points on payments made via Citi PayAll.

Who can I pay with Citi PayAll?

Citi PayAll allows you to pay your rent, education expenses, taxes, condominium management fee, electricity bills, insurance bills and goods and services using your Citi Credit Card. Your recipients do not have to be a Citibank customer and will receive the funds via a bank fund transfer.
Please note that Citi PayAll currently supports payments to local bank acccounts only.

What cards can I use for this service?

Citi Rewards Card, Citi Lazada Card, Citi Cash Back Card, Citi Cash Back+ Card, Citi PremierMiles Card, Citi Prestige Card and Citi ULTIMA Card (by invitation only).


Please note that Citi PayAll transactions are excluded from the computation of the minimum S$800 spend per statement month to enjoy bonus cash back for Citi Cash Back Card. Click here for more details.


If you don’t have any of these cards, click on the card to apply now.

Do I earn rewards on my transactions?

Yes, depending on your choice of card you, will be able to earn reward points or miles or cash back for each payment, at the base earn rate of the card used.

Can I schedule a payment?

Yes. When setting up your payment simply select the specific date of transfer as long as it is at least 4 business days away. For Rent, education expenses and condominium management fee, you also have the option to make this a monthly recurring payment for the next 24 months.

How long do payments take to reach my beneficiary?

Payments take 4 business days to be processed.

Is there a fee for using Citi PayAll?

Yes, a small fee is charged per Citi PayAll transaction, which is determined for each customer, as part of your enrolment. The fee will be reflected after you input the transaction amount and recipient details.

Will my Citi PayAll payment(s) continue if I lose my card or report a fraud on my card?

If you have lost your card or reported a fraud on your card, your payment(s) will not continue on the newly reissued card. Please set up a new Citi PayAll payment on your replacement card to ensure your recipient gets paid on time.

What payments can be made under “Maintenance Fees”?

You can make payments for maintenance fees such as repairs, operations and services including electrical and air condition servicing, carpentry, plumbing, door and window repair and other household maintenance fees or expenses, under “Maintenance Fees” category.

What payments should NOT be made under Citi PayAll?

You should NOT make payments under Citi PayAll in respect of (i) any loan/debt repayments such as but not limited to mortgage repayments, credit card payments and loans, (ii) any cryptocurrency related transactions, gambling and casino-related transactions or such other transactions that we may determine at our discretion

Supplementary FAQs

Is there a cap to the amount I can transact via Citi PayAll?

You can enter an amount not exceeding 95% of your credit limit, subject to maximum permissible monthly limit of:

i. Rent, Education & Miscellaneous - S$30,000
ii. Electricity & Condominium Management Fee - S$30,000
iii. Insurance - S$200,000

Is there a deadline for me to set up Citi PayAll?

You can set up a Citi PayAll at any time using your Citi Mobile® App. However, if you choose to enroll via an email or SMS invitation, please note that the offer is valid for 30 days from the day you receive either an email or SMS.

Which Management Corporation Strata Titles (MCSTs) does PayAll support?

Please click here for the full list of MCSTs supported by Citi PayAll.

How do I know if my set up or payment is successful?

You will receive an email and SMS notification alert when the payment is set up and when the payment is successfully charged to your card. Successful payments will be reflected in your credit card statement.

If you have made a recurring payment, you will also receive a notification alert every month when the transaction is charged to your card.

We will also notify you if your payment fails to go through.

My payment got rejected. What do I do now?

You will receive an email and SMS notification when your payment is unsuccessful. In this case, you will not be able to proceed with Citi PayAll. Please make alternative arrangements to ensure your recipient gets paid on time.

If a payment fails, am I still charged?

If your payment fails to go through, the transaction amount and the accompanying processing fee will be refunded to your card.

What happens if I input incorrect details and set the payment up to the wrong recipient? Can I raise a dispute on my Citi PayAll payment transactions?

If you made an accidental payment to the wrong recipient which was processed successfully, the transaction amount with the processing fee accompanying the transaction will not be refundable and will still appear on your statement. As we do not carry out any independent verification on the Payee Account, reference numbers and/or other payment details provided by you, please ensure you input the correct details.


As all Citi PayAll payment transactions will not be processed via any of the card associations (for example, Mastercard® or Visa), the chargeback dispute resolution process of the card associations will not be available to you and accordingly, you will not be able to raise a chargeback dispute in respect of any payment transaction. All claims and disputes against a payee should be pursued directly with the applicable payee.

Can I amend or cancel my transaction after I have confirmed it?

You cannot amend your transactions once it has been set up.

However, should you wish to cancel the transaction, please log into your Citi Mobile® App. You can review and cancel your existing payment instructions by selecting the PayAll option under “Payments” tab. Please cancel the transaction at least 7 calendar days before your next payment due date as cancellation will not be processed once the payment is charged to your card.

How will my Citi PayAll payments be reflected on my credit card statement?

Your payment will appear as "PAYALL" on your credit card statement, along with the payment category and your recipient’s name e.g. "PAYALL RENT – ERICA LIM".


Terms & Conditions:


*Citi PayAll – September 2021 Bonus Cash Back Promotion Terms and Conditions apply, click here for details.


*Citibank PayAll Service Terms and Conditions apply, click here for details. Please note that cardmembers should not overpay their taxes.


#Citi PayAll - October 2021 Flash Deal Promotion Terms and Conditions apply, click here for details.



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