We are currently experiencing longer wait times on CitiPhone. Our operator-assisted phone banking service is limited to reporting of Lost/Stolen Cards or suspected Fraud, Transaction Disputes, Card Decline enquiries, requests for Credit Limit Increase and enquires on COVID-19 relief measures only.
We strongly encourage our clients to use the Citi Mobile® App or Citibank Online at their convenience for banking services, such as checking of balances and transactions or making a payment, and updating of personal details. If you wish to write to us, you can log into Citibank Online, go to the message option and compose an email to us. We will endeavor to reply as soon as we can. Digital banking is both the safest and most convenient option for accessing our banking services.
Alternatively, did you know that you can perform the following services quickly via our Interactive Voice Response service which you can access on CitiPhone:
Thank you for your understanding and supporting our efforts.