CitiDirect BE allows you control over every aspect of your use. Follow these steps to change your login ID.
What is a SafeWord Card?
Your Safeword Card is a secure digital token we use to authenticate you when you access your account. It requires a PIN to operate, which you will have received together with your token. If you are having problems with your PIN, click here.
How do I use my SafeWord Card?
To use your SafeWord Card for login, switch it on and input your 4-digit PIN (your PIN was sent to you in a separate hardcopy mailer that shipped alongside your SafeWord Card). You will then be prompted to select a host number: for CitiDirect BE, select the host number 9.
Next, enter the challenge code from the CitiDirect BE login page into your SafeWord Card. Your SafeWord Card will then display the response code – enter this into the CitiDirect BE login page.
Lastly, enter your password to login and access your CitiDirect BE account. If you are looking for instructions on logging into CitiDirect BE, click here.