Your query is important to us
We are continuously improving to serve you better, and will endeavor to respond to you as soon as we can.
This online form is for general enquiries and feedback only. For security reasons, please do not disclose any personal or account related information such as account numbers, credit card numbers, date of birth, transaction details, PINs, CVV, etc.
For account related enquiries , please connect with us via the following secured channels :
Citi Mobile® App
A simpler, faster and safer way of banking, you can now connect with us directly in Citi Mobile® App:
Step 1: Tap on 'Help' at the bottom right upon login to Citi Mobile® App.
Step 2: Tap on 'Connect with us' to message Citi Customer Service
To download the Citi Mobile® App, please click here
For requests to waive annual fees/late fees / interest charges, or any account related enquiries, please use our Self-Service Phone Banking by calling (65) 6225 5225. Learn More
Citibank will never ask you to provide your banking/card credentials, passwords, or One-Time PIN (OTP). Please check the Security section of our website for more information.