Citi®
Citi PayAll. More rewarding
                        than ever. Citi PayAll. More rewarding
                        than ever.

Citi PayAll. More rewarding than ever.


Let your rewards add up with new payment categories


Citi PayAll allows you to earn Miles that never expire or Points that can be turned into amazing rewards when you pay your taxes, rent, education expenses, electricity bills and condominium management fees with your Citi Credit Card at a low service fee.

Enjoy even more rewards with our latest payment categories, including insurance premiums, and payments for miscellaneous fees (payment for goods and services, utilities, storage, donation or charity, parking and transportation)! Plus, for a limited time only, be rewarded with up to S$250 CapitaLand vouchers when you spend via Citi PayAll.



NEW PAYMENT CATEGORIES

Insurance

Insurance premium payments



Miscellaneous

Payment for Goods and Services,
Utilities, Storage, Donation or Charity
Payment, Parking and Transport Fee





Taxes

Income Tax, Property Tax, Other Tax Types and Composition Fees to IRAS



Rent

Rent and Rental Deposits



Education
Expenses

School fees, Enrichment fees, Tuition fees, Course fees



Electricity Bills

Utility bills for your home



Condominium
Management fees

Set up recurring payments to MCST





Limited Time Offer


Be rewarded with up to S$250 CapitaLand vouchers when you spend via Citi PayAll.



Receive
S$250 CapitaLand vouchers#

when you spend S$25,000 and above







Receive
S$75 CapitaLand vouchers#

when you spend between S$10,000 and S$25,000







Receive
S$25 CapitaLand vouchers#

when you spend between S$5,000 and S$10,000






#Valid until 30 November 2020. Terms and Conditions apply.


Calculate where you can go with Citi PayAll

Use our calculator to know the destinations you can fly to with
the miles you earn with Citi PayAll.

  • Rent

    Rent

    S$ 3,000
    S$0
    S$20,000
  • Education Fees

    Education Fees

    S$ 1,900
    S$0
    S$10,000
  • Taxes

    Taxes

    S$ 930
    S$0
    S$10,000
  • Electricity Bills

    Electricity Bills

    S$ 300
    S$0
    S$10,000
  • Condominium Management Fee

    Condominium Management Fee

    S$ 400
    S$0
    S$10,000

Calculate!
  • Total spend per month

    S$0

  • Miles earned in a year

    0

Turn your payments into Miles that never expire so you can save them for the future*

Economy Class to Maldives (worth S$805)2

in just 0 of Citi PayAll payments

Maldives

Citi PayAll Service Fee3: S$

Economy Class to USA (worth S$1,685)2

in just 0 of Citi PayAll payments

USA

Citi PayAll Service Fee3: S$

Business Class to Japan (worth S$3,950)2

in just 0 of Citi PayAll payments

Japan

Citi PayAll Service Fee3: S$

Business Class to New Zealand (worth S$4,990)2

in just 0 of Citi PayAll payments

New Zealand

Citi PayAll Service Fee3: S$

Accumulate Miles that never expire with Citi PayAll and use them in the future

See more See less See more See less See more See less

Above destinations are for illustration purposes only. Actual Citi Miles required may differ at time of redemption and actual destinations can be varied depending on frequent flyer programmes of each airline.

Earn yourself
Economy Class return tickets to
.

Balance: 0 Citi Miles remaining

TRACK AND MANAGE

Stay in control

Citi PayAll lets you manage your cashflow smartly and stay in control so you don’t miss a payment or exceed your credit limit.

FAQs

What is Citi PayAll?

You can now pay your rent, education expenses, taxes, condominium management fees, electricity bills, insurance premiums and goods and services using your Citi Credit Card with Citi PayAll feature for just a small fee. You will be able to earn miles or reward points on payments made via Citi PayAll.

Who can I pay with Citi PayAll?

Citi PayAll allows you to pay your rent, education expenses, taxes, condominium management fee, electricity bills, insurance bills and goods and services using your Citi Credit Card. Your recipients do not have to be a Citibank customer and will receive the funds via a bank fund transfer.

What cards can I use for this service?

Citi Rewards Card, Citi Lazada Card, Citi Cash Back Card, Citi Cash Back+ Card, Citi PremierMiles Card, Citi Prestige Card and Citi ULTIMA Card (by invitation only).


Please note that Citi PayAll transactions are excluded from the computation of the minimum S$888 spend per statement month to enjoy bonus cash back for Citi Cash Back Card. Click here for more details.


If you don’t have any of these cards, click on the card to apply now.

Do I earn rewards on my transactions?

Yes, depending on your choice of card you, will be able to earn reward points or miles or cash back for each payment, at the base earn rate of the card used.

Can I schedule a payment?

Yes. When setting up your payment simply select the specific date of transfer as long as it is at least 7 calendar days away. For Rent, education expenses and condominium management fee, you also have the option to make this a monthly recurring payment for the next 24 months.

How long do payments take to reach my beneficiary?

Payments take 4 business days to be processed.

Is there a fee for using Citi PayAll?

Yes, a small fee is charged per Citi PayAll transaction, which is determined for each customer, as part of your enrolment. The fee will be reflected after you input the transaction amount and recipient details.

Will my Citi PayAll payment(s) continue if I lose my card or report a fraud on my card?

If you have lost your card or reported a fraud on your card, your payment(s) will not continue on the newly reissued card. Please set up a new Citi PayAll payment on your replacement card to ensure your recipient gets paid on time.

Supplementary FAQs

Is there a cap to the amount I can transact via Citi PayAll?

You can enter an amount not exceeding 95% of your credit limit, subject to maximum permissible monthly limit of:

i. Rent, Education & Miscellaneous - S$30,000
ii. Electricity & Condominium Management Fee - S$30,000
iii. Insurance - S$200,000

Is there a deadline for me to set up Citi PayAll?

You can set up a Citi PayAll at any time using your Citi Mobile® App. However, if you choose to enroll via an email or SMS invitation, please note that the offer is valid for 30 days from the day you receive either an email or SMS.

Which Management Corporation Strata Titles (MCSTs) does PayAll support?

Please click here for the full list of MCSTs supported by Citi PayAll.

How do I know if my set up or payment is successful?

You will receive an email and SMS notification alert when the payment is set up and when the payment is successfully charged to your card. Successful payments will be reflected in your credit card statement.

If you have made a recurring payment, you will also receive a notification alert every month when the transaction is charged to your card.

We will also notify you if your payment fails to go through.

My payment got rejected. What do I do now?

You will receive an email and SMS notification when your payment is unsuccessful. In this case, you will not be able to proceed with Citi PayAll. Please make alternative arrangements to ensure your recipient gets paid on time.

If a payment fails, am I still charged?

If your payment fails to go through, the transaction amount and the accompanying processing fee will be refunded to your card.

What happens if I input incorrect details and set the payment up to the wrong recipient? Can I raise a dispute on my Citi PayAll payment transactions?

If you made an accidental payment to the wrong recipient which was processed successfully, the transaction amount with the processing fee accompanying the transaction will not be refundable and will still appear on your statement. As we do not carry out any independent verification on the Payee Account, reference numbers and/or other payment details provided by you, please ensure you input the correct details.


As all Citi PayAll payment transactions will not be processed via any of the card associations (for example, Visa or Mastercard), the chargeback dispute resolution process of the card associations will not be available to you and accordingly, you will not be able to raise a chargeback dispute in respect of any payment transaction. All claims and disputes against a payee should be pursued directly with the applicable payee.

Can I amend or cancel my transaction after I have confirmed it?

You cannot amend your transactions once it has been set up.

However, should you wish to cancel the transaction, please log into your Citi Mobile® App. You can review and cancel your existing payment instructions by selecting the PayAll option under “Payments” tab. Please cancel the transaction at least 7 calendar days before your next payment due date as cancellation will not be processed once the payment is charged to your card.

How will my Citi PayAll payments be reflected on my credit card statement?

Your payment will appear as "PAYALL" on your credit card statement, along with the payment category and your recipient’s name e.g. "PAYALL RENT – ERICA LIM".

Terms & Conditions:

Citibank PayAll Service Terms and Conditions, click here for details.


Disclaimer:

1Miles stated is calculated based on Citi Miles earned on spend of S$6,530 on Citi PremierMiles Visa Card, calculated based on the prevailing earn rate, which is subject to change. Actual Citi Miles may differ with other Citi Credit Cards.

2Miles redemption calculation and business class air ticket fare are based on publicly available information as of 11th October 2019. The above example is for illustration purposes only. Actual business class air ticket fare will vary depending on the airline and period in which the booking is made.

3Estimated fees payable based on a fee of 2%. The actual fee charged may vary. Customers will be notified of the applicable fee before they decide to make a payment via Citi PayAll.


*Citi PayAll Calculator Disclaimer:

Please note that the air tickets and destinations featured are for illustrations purposes only and based on the monthly Citi PayAll spend which you have indicated in the Citi PayAll calculator. Further, we have assumed that your indicated monthly Citi PayAll spend is charged to a Citi PremierMiles Visa Card and that the Citi Miles will be redeemed under a Participating Travel Loyalty Program pursuant to our Citibank ThankYou Rewards Program Terms and Conditions and we have used the air ticket fare and miles redemption rate as set out in the Participating Travel Loyalty Program as at 11 October 2019. Accordingly, the actual number of Citi Miles required to redeem an air ticket to a destination may differ at time of redemption depending on the air ticket fare and miles redemption rate applicable at that time. Citi PayAll fee is applicable. We are not liable for any errors or omissions, nor for any loss or damage that you or any third party may suffer arising from the use of or reliance on the Citi PayAll calculator.


Citi PayAll Advertisement Disclaimer:

We refer to our Citi PayAll advertisements featuring the number of school fee/rent payments that will allow you to redeem air tickets to Japan, Maldives, USA and New Zealand. Please note that the examples in these advertisements are for illustrations purposes only. These illustrations are based on 5,040 Citi Miles earned on monthly Citi PayAll spend of S$4,200 on a Citi PremierMiles Visa Card and an assumption that the Citi Miles are redeemed under a Participating Travel Loyalty Program pursuant to our Citibank ThankYou Rewards Program Terms and Conditions. Actual number of Citi Miles required to redeem an air ticket may differ at time of redemption. Citi PayAll fee is applicable.

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