With Citi PayAll, you can now pay your rent, education expenses, tax, electricity bills and condominium management fee with your Citi Credit Card.
Earn miles or reward points with the same earn rates as your existing spend, all for just a small fee. Turn big payments into big rewards and enjoy a shopping spree or your dream vacation.
94,0321 miles i.e. a business class return ticket from Singapore to Japan(U.P S$3,348)2 with a PayAll service fee of $1,5673
78,360 rewards points that you can redeem for merchandise, trips or vouchers.
Citi PayAll lets you manage your cashflow smartly and stay in control so you don’t miss a payment or exceed your credit limit.
You can now pay your rent, education expenses, taxes, condominium management fees and electricity bills using your Citi Credit Card with Citi PayAll feature for just a small fee. You will be able to earn miles or reward points on payments made via Citi PayAll.
To start using Citi PayAll, please click on “Payments” via Citi Mobile® App or click on the link in the email or SMS sent to you.
Citi PayAll allows you to pay your rent, education expenses, taxes, condominium management fee and electricity bills using your Citi Credit Card. Your recipients do not have to be a Citibank customer and will receive the funds via a bank fund transfer.
Yes, depending on your choice of card you will be able to earn reward points or miles for each payment.
Yes. When setting up your payment simply select the specific date of transfer as long as it is at least 7 calendar days away. For Rent, education expenses and condominium management fee, you also have the option to make this a monthly recurring payment for the next 24 months.
Payments take 7 calendar days to be processed.
Yes, a small fee is charged per Citi PayAll transaction, which is determined for each customer, as part of your enrolment. The fee will be reflected after you input the transaction amount and recipient details.
If you have lost your card or reported a fraud on your card, your payment(s) will not continue on the newly reissued card. Please set up a new Citi PayAll payment on your replacement card to ensure your recipient gets paid on time.
You can enter an amount not exceeding 95% of your credit limit, subject to maximum permissible monthly limit of:
i. Rent & Education -$30,000
ii. Electricity & Condominium Management Fee - $30,000
You can set up a Citi PayAll at any time using your Citi Mobile App. However, if you choose to enroll via an email or SMS invitation, please note that the offer is valid for 30 days from the day you receive either an email or SMS.
Please click here for the full list of MCSTs supported by Citi PayAll.
You will receive an email and SMS notification alert when the payment is set up and when the payment is successfully charged to your card. Successful payments will be reflected in your credit card statement.
If you have made a recurring payment, you will also receive a notification alert every month when the transaction is charged to your card.
We will also notify you if your payment fails to go through.
You will receive an email and SMS notification when your payment is unsuccessful. In this case, you will not be able to proceed with Citi PayAll. Please make alternative arrangements to ensure your recipient gets paid on time.
If your payment fails to go through, the transaction amount and the accompanying processing fee will be refunded to your card.
If you made an accidental payment to the wrong recipient which was processed successfully, the transaction amount with the processing fee accompanying the transaction will not be refundable and will still appear on your statement. As we do not carry out any independent verification on the Payee Account, reference numbers and/or other payment details provided by you, please ensure you input the correct details.
As all Citi PayAll payment transactions will not be processed via any of the card associations (for example, Visa or MasterCard), the chargeback dispute resolution process of the card associations will not be available to you and accordingly, you will not be able to raise a chargeback dispute in respect of any payment transaction. All claims and disputes against a payee should be pursued directly with the applicable payee.
You cannot amend your transactions once it has been set up.
However, should you wish to cancel the transaction, please log into your Citi Mobile® App. You can review and cancel your existing payment instructions by selecting the PayAll option under “Payments” tab. Please cancel the transaction at least 7 calendar days before your next payment due date as cancellation will not be processed once the payment is charged to your card.
Your payment will appear as "PAYALL" on your credit card statement, along with the payment category and your recipient’s name e.g "PAYALL RENT – ERICA LIM".
Terms and Conditions
Citibank PayAll Service Terms and Conditions, click here for details
Citibank PayAll Service Terms and Conditions (Effective 30th April 2020), click here for details
Citi PayAll Advertisement Disclaimer:
We refer to our Citi PayAll advertisements featuring the number of school fee/rent payments that will allow you to redeem air tickets to Japan, Maldives, USA and New Zealand. Please note that the examples in these advertisements are for illustrations purposes only. These illustrations are based on 5,040 Citi Miles earned on monthly Citi PayAll spend of S$4,200 on a Citi PremierMiles Visa Card and an assumption that the Citi Miles are redeemed under a Participating Travel Loyalty Program pursuant to our Citibank ThankYou Rewards Program Terms and Conditions. Actual number of Citi Miles required to redeem an air ticket may differ at time of redemption. Citi PayAll fee is applicable.
1Miles stated is calculated based on Citi Miles earned on spend of S$6,530 on Citi PremierMiles Visa Card, calculated based on the prevailing earn rate, which is subject to change. Actual Citi Miles may differ with other Citi Credit Cards.
2Miles redemption calculation and business class air ticket fare are based on publicly available information as of 8th April 2019. The above example is for illustration purposes only. Actual business class air ticket fare will vary depending on the airline and period in which the booking is made.
3Estimated fees payable based on a fee of 2%. The actual fee charged may vary. Customers will be notified of the applicable fee before they decide to make a payment via Citi PayAll.