Citi®
Turn tax payment into rewards Big Payments = Big Rewards

Turn your tax payments into big rewards

Turn condominium fees into rewards

Turn your condo management fees into big rewards

Turn school fees into rewards Big Payments = Big Rewards

Turn your kid's school fees into big rewards

Turn rent payments into rewards Big Payments = Big Rewards

Turn your rent into big rewards

Turn Big Payments into Big Rewards

With Citi's new PayAll feature, you can now pay your tax, rent, condominium management fee, education expenses, and electricity bills with your Citi Credit Card.

Earn miles or reward points with the same earn rates as your existing spend, all for just a small fee. Turn big payments into big rewards and enjoy a shopping spree or your dream vacation.

Here's what you can earn in a year if you pay $6,000 a month through Citi PayAll.
86,400 miles i.e. a return trip from Singapore to Paris.

86,400 miles i.e. a return trip from Singapore to Paris.

72,000 rewards points that you can redeem for merchandise, trips or vouchers.

72,000 rewards points that you can redeem for merchandise, trips or vouchers.

TRACK AND MANAGE

Stay in control

Your home rent and children's education expenses are not just big payments - they are also some of the most important. Citi PayAll lets you manage your cashflow smartly and stay in control so you don't miss a payment or exceed your credit limit.

FAQs

What is Citi PayAll?

You can now pay your rent, school and enrichment expenses, taxes, condominium management fees and electricity bills using your credit card with the newly launched Citi PayAll feature for just a small fee. For the first time, these payments will be able to earn miles or reward points. To start using Citi PayAll, please sign up via Citi Mobile® App or through the link in the email or SMS sent to you.

Who can I pay with Citi PayAll?

Citi PayAll allows you to pay your rent, education expenses, taxes, condominium management fee and electricity bills using your Citi Credit Card. Your recipients need not be a Citibank customer and will receive the funds as a normal bank transfer.

What cards can I use for this service?

Citi Classic, Citi Clear Platinum, Citi Gold, Citi Platinum, Citi PremierMiles, Citi Prestige, Citi Rewards and Citi Ultima Card

If you don't have any of these cards, Apply now.

Do I earn rewards on my transactions?

Yes, depending on your choice of card you will be able to earn reward points or miles for each payment.

Can I schedule a payment?

Yes, you can. When setting up your payment just select the specific date of transfer as long as it is 7 calendar days away. You also have the option make this a recurring payment for the next 24 months. Currently, you can only set up monthly recurring payments.

How long do payments take to reach my beneficiary?

Payments take 7 calendar days to be processed.

Is there a fee for using Citi PayAll?

Yes, a small fee is charged per Citi PayAll transaction, which is determined for each customer, as part of your enrolment. The fee will be reflected after you input the transaction amount and recipient details.

I've lost my card! Will my payments continue to recur?

If you have lost your card, your payments will not continue on the newly reissued card. Please set up a new Citi PayAll payment on your replacement card to ensure your recipient gets paid on time.

Supplementary FAQs

Is there a cap to the amount I can transact via Citi PayAll?

You can enter an amount not exceeding 95% of your credit limit, subject to maximum permissible monthly limit of:

i. Rent & Education -$30,000
ii. Electricity & Condominium Management Fee - $30,000

Is there a deadline for me to set up Citi PayAll?

You can set up a Citi PayAll at any time using your Citi Mobile App. However, if you choose to enroll via an email or SMS invitation, please note that the offer is valid for 30 days from the day you receive either an email or SMS.

Will my payments to my recipients be late?

The earliest date a payment can be scheduled is 7 calendar days from your day of set up. Once scheduled, your payments will not be late.

How do I know if my set up or payment is successful?

You will receive an email and SMS notification alert when the payment is set up and when the payment is successfully charged to your card. Successful payments will be reflected in your credit card statement.

If you have made a recurring payment, you will also receive a notification alert every month when the transaction is charged to your card.

We will also notify you if your payment fails to go through.

My payment got rejected. What do I do now?

You will receive an email and SMS notification when your payment is unsuccessful. In this case, you will not be able to proceed with Citi PayAll. Please make alternative arrangements to ensure your recipient gets paid on time.

If a payment fails, am I still charged?

If your payment fails to go through, the transaction amount and the accompanying processing fee will be refunded to your card.

What happens if I input incorrect details and set the payment up to the wrong recipient? Can I raise a dispute on my Citi PayAll payment transactions?

If you made an accidental payment to the wrong recipient which was processed successfully, the transaction amount with the processing fee accompanying the transaction will not be refundable and will still appear on your statement. As we do not carry out any independent verification on the Payee Account, reference numbers and/or other payment details provided by you, please ensure you input the correct details.


As all Citi PayAll payment transactions will not be processed via any of the card associations (for example, Visa or MasterCard), the chargeback dispute resolution process of the card associations will not be available to you and accordingly, you will not be able to raise a chargeback dispute in respect of any payment transaction. All claims and disputes against a payee should be pursued directly with the applicable payee.

Can I amend or cancel my transaction after I have confirmed it?

Unfortunately, you cannot amend your transactions once it has been set up. However, should you wish to cancel the transaction, please log into your Citi Mobile® App. You can review and cancel your existing payment instructions by selecting the PayAll option under “Payments” tab. However, please note that you may only cancel a transaction at least 7 calendar days before your next payment due date.

How will my Citi PayAll payments be reflected on my credit card statement?

Your payment will appear as "PAYALL" on your credit card statement, along with indications of the payment type and your recipients name e.g "PAYALL RENT - LEE WALKER".

Your recipient will see the same description in their bank statement.

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