Citi Bot SG Terms and Conditions

By enrolling for and using Citi Bot SG, you agree to be bound by these Terms of Use (as may be updated by Citi from time to time) ("Terms"). For the avoidance of doubt, Citi's terms and conditions (including the Global Consumer Banking Terms and Conditions and the relevant cardmember agreements) continue to apply to individual Citi products and banking services.

Definitions

• "Citi" refers to Citibank Singapore Limited.
• "Citi Bot SG" refers to a chatbot service application that enables you to interact with Citi via the Facebook Messenger platform. Depending on the pre-agreed scope of Citi Bot SG services, you may obtain information about Citi and your Citi account and your exchanged messages with Citi will appear in your Facebook Messenger conversation on all devices logged into your Facebook Messenger account. The pre-agreed scope includes information about your Citi account e.g. account balances, credit card bill summary, rewards points balance and responses to frequently asked questions e.g. branch locations, branch/SWIFT codes etc (collectively referred to as "Information").

Account Registration and Eligibility

• You may enroll to use Citi Bot SG only if you have:
  • an existing Citi relationship with a valid credit card (excluding Citi commercial cards), debit card or ATM card issued to you by Citi ; and
  • a Facebook Messenger account

Enrollment and De-enrollment

• To enroll to use Citi Bot SG, please follow the instructions set out in our Citi Bot SG Registration Guide.
• You may de-enroll from Citi Bot SG at any time by following the instructions set out in the same Citi Bot SG Registration Guide. You may re-enroll subsequently.
• If you had not previously deleted your conversation history with Citi Bot SG from your Facebook Messenger prior to de-enrolling from Citi Bot SG, your prior conversations with the Citi Bot SG will be recalled and displayed upon re-enrollment.
• For your security, it is recommended that you delete your conversations with Citi Bot SG from your Facebook Messenger account, after each chat session you have with Citi Bot SG.
• For latest instructions on how to delete your conversations in Messenger, whether on your desktop or mobile browser, please visit Facebook's Help Center for more details. Note that deleting a message or your conversation history with Citi Bot SG from your Messenger account will only stop it from being displayed in your Messenger account upon reconnection. Your conversation history with Citi Bot SG will continue to be retained by Citi and Facebook in accordance with our respective data privacy policies.

Privacy and Data usage

• By interacting with us through Citi Bot SG, you authorize Citi to provide Information in response to your requests. Messages will be sent to your Facebook messenger account (which will appear on any device that you have that is logged into your Facebook Messenger account).
• Any messages exchanged between us through Citi Bot SG will not only be collected and used by Citi in accordance with our Citi Privacy Policy, but will also be collected and used by Facebook in accordance with Facebook's Data Policy.
• To delete the Information from the Citi Bot SG permanently, you should delete your Facebook account.

Security

• It is your responsibility to maintain the physical security of your devices and the confidentiality of the Information on your devices, including your Facebook account, Messenger and the Citi Bot SG.
• You acknowledge that anyone with whom you share your devices, Facebook and/or Messenger credentials will be able to see all messages that you have exchanged with Citi via Citi Bot SG and the Information, including your conversation history through Messenger. Accordingly, Citi advises that you:
  • Keep your devices, your Facebook user ID and password and other credentials private and confidential;
  • Delete your Citi Bot SG conversation history regularly;
  • Refrain from sharing your devices which you use to access Facebook or Facebook Messenger with any third parties;
  • Always use available security and passcode lock features on your devices; and
  • Refrain from disclosing any sensitive personal information such as your account number, identification number, date of birth etc. in your Messenger conversation with Citi Bot SG;
• You agree that you use Citi Bot SG at your own risk and that you shall not hold Citi liable for any loss or damage that you may suffer as a result of your use of Citi Bot SG, including any unauthorized access to the Information.
• In the event where you suspect fraudulent activity or unauthorized access to your personal devices, account and/or personal credentials you should immediately:
  • De-enroll your Citi Bot SG account (by de-registering, your access to Citi Bot SG on all devices will immediately be disabled ), however your chat history with the Citi Bot SG will remain until you delete it;
  • Change your Facebook login credentials (this action will log you out from all the devices that you are currently logged in on);Delete your conversation history with the Citi Bot SG in Messenger (this does not mean that the message exchanged with Citi on Citi Bot SG will be deleted from Facebook); and
  • Immediately notify Citi on the suspected fraudulent or abusive activity on your Citi Bot SG account.

Third party agreements

• Facebook, your mobile network provider and other third party services or sites incorporated in Messenger or linked to or through the Citi bot have their own terms and conditions and privacy policies and practices. Your use of Citi Bot SG may be subjected to these Third Party Agreements, give these third parties access to your personal information, or otherwise use their services (e.g. should you decide to add your Citi Card number and billing information to your Facebook account for purposes of purchases) or visit their respective websites. It is your responsibility to review and accept the applicable Third Party Agreements before using the Citi Bot SG.
• Citi is not responsible for the security, accuracy, legality, appropriateness or any other aspect of the content or functions of Facebook, Messenger, your devices or any third party's products or services that may be incorporated or linkable through the Citi Bot SG.
• We are not responsible for, and do not provide, any support or assistance for any third party hardware, software or other products or services. If you have any questions or issues with a third party product or service, please contact the appropriate third party in accordance with its procedures for customer support.
• Should you have any enquiries or issues pertaining to Messenger (other than questions or issues specific to the use of the Citi Bot SG), please contact Facebook directly.
• We do not currently charge a fee for your use of Citi Bot SG, although we reserve the right to do so in future with reasonable notice to you. You will be responsible for all fees that may be imposed by third parties in connection with your usage of Citi Bot SG (e.g. data usage charges imposed on you by network operator) and subjected to any restrictions they may impose on you.

Changes to Terms of Use

• Citi reserves the right to amend these Terms of Use from time to time and you are deemed to be aware of and bound by any of such changes by your continued use of the Citi Bot SG.
• Citi will indicate the changes to these Terms of Use by updating the date indicated after "Last Modified:" at the beginning of these Terms of Use. If you do not accept any such changes, your sole and exclusive remedy is to disable your use of Citi Bot SG services.(see: "How can I de-enrol my account from Citi Bot SG?").
• The Terms of Use are final and binding on all parties.

Termination

• Use of the Citi Bot SG and these Terms of Use shall be subject to, governed by and interpreted in accordance with the laws of the Republic of Singapore.
• You agree to submit to the non-exclusive jurisdiction of the Singapore courts.

Last Modified: 12 March 2018

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