At Citi, the well-being of our customers and employees is our top priority. With the improving COVID-19 situation, select branches and Instant Banking Centres have resumed operations from 2 November 2020, while maintaining safe distancing measures.
- Branches with regular operating hours
- Instant Banking Centres with revised operating hours
| Branch | Operating Hours |
|---|---|
| Capital Square Branch | Citibanking (Level 1) Service Transactions: Monday to Friday 9.30am to 3.30pm Cash Transactions: Monday to Friday 9.30am to 3.30pm Closed on Saturdays, Sundays and Public Holidays. |
| Jurong East Branch | Citibanking (Level 1) Service Transactions: Monday to Friday 9.30am to 3.30pm and Saturday 9.30am to 12pm Cash Transactions: Monday to Friday 9.30am to 3.30pm and Saturday 9.30am to 12pm Closed on Sundays and Public Holidays. |
| Citigold (Level 2) Service Transactions: Monday to Friday 9.30am to 6pm and Saturday 9.30am to 12pm Cash Transactions: Monday to Friday 9.30am to 5pm and Saturday 9.30am to 12pm Closed on Sundays and Public Holidays. |
|
| Parkway Parade Branch | Citibanking (Level 1) Service Transactions: Monday to Friday 9.30am to 3.30pm and Saturday 9.30am to 12pm Cash Transactions: Monday to Friday 9.30am to 3.30pm and Saturday 9.30am to 12pm Closed on Sundays and Public Holidays. |
| Citigold (Level 1) Service Transactions: Monday to Friday 9.30am to 6pm and Saturday 9.30am to 12pm Cash Transactions: Monday to Friday 9.30am to 5pm and Saturday 9.30am to 12pm Closed on Sundays and Public Holidays. |
|
| Citigold (Level 12) Service Transactions: Monday to Friday 9.30am to 6pm and Saturday 9.30am to 12pm Closed on Sundays and Public Holidays. |
Citi Wealth Hub at 268 Orchard, Citi’s largest wealth advisory hub dedicated to Citigold and Citigold Private Client customers will open on 14 December 2020.
| Instant Banking Centre | Operating Hours |
|---|---|
| Boon Lay Instant Banking Centre | Monday to Saturday and Public Holiday: 11am to 7pm Closed on Sundays. |
| Tampines Instant Banking Centre | Monday to Saturday and Public Holiday: 11am to 7pm Closed on Sundays. |
Holland Village Branch and Bugis Instant Banking Centre will remain temporarily closed. The Express Cheque Deposit service at Holland Village Branch will not be available.
Priority for vulnerable groups
For vulnerable groups, such as the elderly and pregnant women, we have reserved the first hour of operations for you to perform your banking needs. Priority will also be given to you at all times.
- Branches: 9:30am to 10:30am
- Instant Banking Centres: 11am to 12pm
To provide greater convenience for our clients, we have also increased the daily ATM withdrawal limits#.
- Revised limits for the respective segments are:
- Citibanking: S$5,000
- Citi Priority: S$5,000
- Citigold: S$10,000
- Citigold Private Client: S$10,000
#The withdrawal limit will be based on the client’s segment at point of card issuance.
For the list of ATMs and branches open to serve your banking needs, please visit www.citibank.com.sg/locateus.
We strongly encourage you to access Citibank's products and services online or download the Citi Mobile® App to bank at your convenience. All ATMs and Cash Deposit Machines will be accessible 24/7.
We will continue to monitor the situation closely, taking guidance from the relevant ministries and government agencies.
For the safety of our customers and employees, we encourage visitors who are feeling unwell or suspect that they may have been exposed to COVID-19, to avoid visiting our locations and to seek medical care promptly.
Thank you for your understanding and supporting our efforts.
Citibank Singapore
Updated as of 14 Dec 2020