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- New Online Security Device
Enhancing online security has always been our priority. At Citibank, we are committed to making Citibank Online a secured banking environment for you against online fraud.
Effective 1 January 2013, your existing
will be replaced with a new enhanced device. Besides generating a
One-Time PIN (OTP)
for login and other online transactions, this device offers a more sophisticated authentication process called Transaction Signing, when performing the following transactions:
- OTP is a second level of authentication to your internet banking session that is inbuilt for your security. The first level of authentication is the combination of your Card Number and PIN which you need to enter to login to your internet banking portal
- OTP is needed to effect an online transaction at Citibank Online or Citi Mobile
- An OTP is a 6-digit random PIN and can be used for a single time use only
Adding a new payee
|
Updating your email address
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Performing a high-value funds transfer
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Sending a secured message
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For more information, refer to FAQs.
Note: No registration of the new device is required. Login to www.citibank.com.sg to start using this device immediately.
Transaction Signing:
Transaction Signing is a new process that has been introduced to increase the security of certain online banking transactions. This process requires the user to enter a 10-digit
Challenge Code
which is specific to the online transaction that the user is currently performing into the The device will then generate a unique 6-digit security code named as
- Challenge Code is a 10-digit numeric code that is generated by Citibank Online when you are performing one of the transactions requiring Transaction Signing
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The 10-digit Challenge Code is a combination of the below sequence:
First 4-digit are transaction specific such as Account Number.
Last 6-digit are generated randomly.
- You need to enter the Challenge Code into the device to generate a Transaction Authorization Code (TAC)
How do I apply?
To apply for the New Online Security Device, contact us via any of the following channels:
Login
Login to
Citibank Online
with your User ID and Password
- Login to Citibank Online with your Username and Password.
- Click on "Request for Online Security Device" under Account Services
- Enter your One-Time PIN (OTP)
- Write the message and click on "Send This Message" to send it to us
Walk-in
Visit any of our
branches
island-wide for instant issuance of the device (full-service branches only)S.No. | Branch Location | PIN Code |
---|---|---|
2. | (S) 049481 | |
3. | Ang Mo Kio (Level 3) |
(S) 569933 |
4. | Jurong East | (S) 608546 |
5. | Paragon Citigold Center (Level 14) | (S) 238859 |
6. | Tampines Plaza | (S) 529541 |
7. | Mac Donald House | (S) 238838 |
8. | Asia Square | (S) 018960 |
9. | Great World City | (S) 237994 |
10. | Holland Village | (S) 278985 |
11. | Parkway Parade | (S) 449269 |
Note: Mandatory documents required for application of OSD at Citibank Branches:
- For Singapore Citizens / Permanent Residents-Original NRIC
- For Foreigners-Original Passport.