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CitiPhone Banking.

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CREDIT CARDS

How do I activate my new card?

Here are the various channels to activate your new card:

a) Citibank Online

  • Sign on with your User ID and Password.
  • Under 'Services' > 'My Profile', click on 'Card Activation' link and follow the steps on-screen.
  • Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed.

b) Citi Mobile® App

  • Launch 'Citibank SG' mobile application on your mobile.
  • Sign on with your User ID and Password.
  • Open the side menu and go to 'Card Activation'.
  • Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed.
  • Click on 'Use in Singapore' and select the new card that you would like to activate.

c) SMS

  • Please send the SMS from the mobile phone number registered in our records.
  • SMS ACT<space><Last four digits of your card number> to 72484.
  • If you are overseas, please SMS to +65 9657 2484 instead.
  • Activation/De-activation of your card is immediate and you will receive a confirmation SMS from us.

d) Self-service Phone Banking

  • Call Card Activation Hotline 6334 2484.
  • Enter your NRIC or card number.
  • Follow the Interactive voice response instructions.

For more information, click here.

How do I activate overseas usage for my card?

You may activate your Credit/ Debit/ ATM card(s) for overseas usage via our various convenient channels available anywhere, anytime:

a) Citibank Online

  • Sign on with your User ID and Password.
  • Under 'Services' > 'My Profile', click on 'Overseas Card Activation' link and follow the steps on-screen.
  • Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed.

b) Citi Mobile® App

  • Launch 'Citibank SG' mobile application on your mobile
  • Sign on with your User ID and Password.
  • Open the side menu and go to 'Card Activation'.
  • Please enter the One-Time PIN (OTP) displayed on your Online Security Device (OSD) or request for a One-Time PIN (OTP) via SMS. Click 'Continue' to proceed.
  • Click on 'Overseas Use' and select the card that you would like to activate for overseas usage.

c) SMS

Please send the SMS from the mobile phone number registered in our records.

For Permanent Use

  • SMS ACT<space>OS<space><Last four digits of your card number> to 72484.
  • If you are overseas, please SMS to +65 9657 2484 instead.

    For time bound overseas use

  • SMS ACT<space>OS<space><Last four digits of your card number><space><Number of days> to 72484.
  • If you are overseas, please SMS to +65 9657 2484 instead.
  • Time bound overseas activation will start from the day that the SMS is sent.

For example, on 24th April, the number of days keyed in is 4 days; the last day of overseas activation will be on 27th April.

d) Self-service Phone Banking

Please have your Telephone PIN (TPIN) or OTP ready to activate or deactivate your card overseas usage

  • Call our 24 hour hotline at +65 6225 5225
  • Enter your NRIC, 16 (VISA & MASTERCARD) or 15 (AMEX card member) digit card number or 10 digit customer number
  • Select option 2 from the Main Menu
  • Select option 4 for overseas usage activation or deactivation
  • Follow the interactive voice response instructions and enter the details requested
  • Choose to activate permanently or for time-bound period, or simply deactivate your overseas function
How do I pay my Credit Card/ Ready Credit bills?

There are various ways to pay your Credit Card/ Ready Credit bills:

  • Internal transfer from your banking account via Citibank Online or Citi Mobile® App.
  • Pay your Citibank Credit Card / Ready Credit bills from your non-Citibank account almost instantly via FAST (Fast and Secure Transfers).
  • Citibank SMS Pay - Using your non-Citibank account, you can pay your Citibank Credit Card / Ready Credit bills with a simple SMS.
  • AXS station or AXS phone application
  • SAM stations
How can I pay my daily bills (e.g utilities, telco) with my Credit Card?

You can enjoy hassle free automatic monthly bill payment for selected merchants. Visit this link for further information.

Alternatively, you may pay your daily bills at AXS stations.

How do I set up a recurring payment for my Credit Card?

You can set up using your Citibank banking account. Please click on 'Payments & Transfers' after you have logged in to Citibank Online and select 'Manage Payment & Transactions', followed by 'Credit Card Recurring Payment'.

If your banking account is not within Citibank Singapore, please visit this link for the application form.

You may view our step by step demonstration here. Click on "Payments and Transfer" >> "Make Payments and Transfers"

How do I increase the credit limit of my Credit Card?

You may download and complete Income Update form by attaching your income documents along with the completed form. The documents can be mailed in or fax to 6704 6529.

Visit this link for more information.

CITIBANK ONLINE (CBOL) / CITI MOBILE® BANKING (MBOL)

How do I register for Internet Banking

You can register online for Internet Banking in 5 easy steps:

To start the process click on 'First Time User - Register' on www.citibank.com.sg.

  • Select the card type you are registering. If you are registering 2 cards, please just choose one of them, the other cards will be automatically linked to the newly created account.
  • Read and accept our Terms and Conditions.
  • Enter the required details on the screen, please keep your card and phone near you - at this stage you will be asked to enter a One-Time PIN (OTP) that you will receive on the mobile number you have registered with us.
  • Create a User ID and Password.
  • You will receive a confirmation of registration via email. You may view our step by step registration guide here. (opens up the "Tips" >> "Step by Step Registration Guide" tab by default)
How do I get an Online Security Device (OSD)?

a) Citibank Online

To obtain a new online security device, simply sign on to Citibank Online and click on Messages to compose a mail. You can select on 'Request for Online Security Device', write your message, and click on 'Submit' to send it to us. Please allow 5-7 business days for delivery of Online Security Device.

b) Branch

Alternatively, you may visit our full banking branch to obtain an OSD.

How can I change my PIN number?

a) Citibank Online

To change your PIN, simply sign on to Citibank Online and click on 'Services' at the top of the page and select 'My Profile', then select the menu option 'Change ATM PIN'. You can create your new PIN which will be activated instantly.

b) Citi Mobile® App

To change your PIN, simply sign on to the Citi Mobile® App and click on 'Manage Your Card' and select 'Reset ATM / Credit Card PIN'. You can create your new PIN which will be activated instantly.

Why can't I login to Citibank Online using my User ID and password?
  • You may have forgotten your User ID. To retrieve your User ID, please click on 'Forgot your User ID' on www.citibank.com.sg
  • You may have forgotten your password. To reset your password, please click on 'Forgot your password' on www.citibank.com.sg
  • Your online credentials may have been disabled due to exceeded attempts on the One-Time PIN (OTP).

To unlock your credentials, please kindly call our 24 hours CitiPhone Banking at 6225-5225.

You may view our visual FAQ here. Click on the "FAQs" >> "What happens when I forgot my User ID and Password"

I am unable to perform Citibank Global Transfer on Citibank Online

If you are unable to perform a Citibank Global Transfer, please contact the beneficiary bank to ensure that the account is in a healthy status and that the attempted transfer is within your beneficiary's incoming limit.

If the issue persists, please kindly call our 24 Hours CitiPhone Banking at 6225-5225.

Why can't I add or locate my destination country under Global View of account?

Global View of account only applies to participating countries as follows:

Australia, China, Hong Kong, India - NRI, Indonesia, Malaysia, Philippines, Taiwan, Thailand, United Arab Emirates, United Kingdom, USA and Vietnam.

Otherwise, you may have already added the same destination country previously.

Visit this link for demo.

BANKING ENQUIRIES

How can I check my recent transactions?

With CitiPhone Banking, you can retrieve up to 10 of your most recent transactions.

From the main menu, select option 1 and follow the prompts to retrieve your account balance. Once your balance has been announced, you will have an option to retrieve your recent activities.

You can choose to have only credit transactions, only debit transactions or both transactions announced. If you would like to view more transactions, you may login to Citibank Online.

How do I pay my bills via CitiPhone Banking?

Bill Payment is made simple using CitiPhone Banking. You will be required to add and activate your payee in Citibank Online first.

Simply have your Telephone PIN (TPIN) on hand, and then follow:

  • Call 6225 5225
  • Enter your NRIC, 16 or 15 digit (AMEX card member) card number or 10 digit customer number
  • Select option 2 from the Main Menu
  • Select option 2 for Bill Payment
  • Enter your 6-digit Telephone PIN (TPIN)
  • IVR (Interactive Voice Response) will read the last 3 digits of the billing account which you have set up in Citibank Online. Select the account to pay.
  • Enter the amount in dollars and cents, leaving out the decimal point.
  • Before completing the transaction, we will announce the details that you have entered, this is to verify that they are correct.
  • You can also pay your bills and perform other transactions with Citibank Online.
How do I view eStatements?

eStatements can be accessed in your registered mail box or through Citibank Online. For online access, sign on to Citibank Online and select View Electronic Statements from the Quick Tasks option on the right side of the screen, and select the statement and date period you would like to view.

Can I transfer to somebody else's account or to my own account at another bank?

Yes, you can transfer to other banks or to somebody else's account within Citibank Online by clicking 'Payments and Transfers' tab and selecting an account under 'Electronic Transfers (GIRO/ MEPS/ FAST)' or 'Citibank Accounts (Local).' Click here for more information. Click on "Online Transfers" tab.

You will need to set these account details up in the first instance by clicking on 'Add Payee' and choosing the payee type. Once you have added the payee you will be required to enter Transaction Authorization code using the Online Security Device (OSD). Once you have successfully entered the code, the payee will be added. Any account you set up online will be available in Citi Mobile® App.

You may view our step by step demonstration here. Click on the "Tips" tab, >> "Favourite Transfers"

How do I utilize my FX contract for Telegraphic Transfers?

When you are performing the transfer via 'Payments & Transfers', please ensure the full FX contract reference is indicated in this format 'XXXXXXXXXXFXCTXXXXXX'

If you are performing the transfer via our secured message, please ensure the FX contract reference is indicated in this format 'FXCTXXXXXX'

My password is incorrect when trying to view my eStatements sent to my registered email address.

To reset your eStatement password, log in to Citibank Online and click 'My Profile' under Services tab. Select 'eStatements and eAdvices' from the left menu, followed by 'Enroll/ Edit e-Statement'.

Click 'Edit' and key in your desired new password and click 'Next' and 'Confirm'.

A confirmation will be displayed and the new password will apply for the next statement of account sent to your registered email address.

GENERAL ENQUIRIES

How can I update my contact details?

You may change your contact details via the following options.

a) Citibank Online

Simply sign on to Citibank Online and click on 'Messages' to compose a secured mail to us. You may select 'Update residential address/ email/ contact details' in Subject header.

Please have your online security device with you to generate Transaction Authorization Code (TAC).

b) Mail in

You may send in by downloading and filling up a form from this link.

The information in this page is updated as at 24 August 2016. The information in this page is not intended to provide exhaustive information. You should refer to the applicable terms and conditions or agreement governing your Account and Services for any terms and conditions that apply to your Account or Services.

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LEVEL 1
  • 1 Account information, Balances & Online Activation Code

  • 2 Funds Transfer, Bill Payment, Card activation, Overseas usage activation & deactivation

  • 3 Temporary Credit Limit request, PIN services

  • 4 Application status, Exchange & interest rates, Citibank address

  • 5 Balance Transfer, Rewards redemption, Fax services

  • 6 Report loss of card

  • * To listen again

LEVEL 2
  • 1 Account information & Balance inquiry

  • 2 Retrieve Online Activation Code

  • 1 Funds Transfer

  • 2 Bill Payment

  • 3 Card activation

  • 4 Overseas usage activation & deactivation

  • 1 Temporary Credit Line request

  • 2 PIN services

  • 1 Application status inquiry

  • 2 Exchange & Interest rates

  • 3 Citibank address

  • 1 Balance Transfer

  • 2 Rewards & redemption

  • 3 Faxing of static documents

LEVEL 3
  • 1 Transactions/Savings /Foreign Currency accounts - Balance confirmation

  • 2 Ready Credit - Balance confirmation

  • 3 Loans - Balance confirmation

  • 4 Unit Trust/ Mutual Funds- Balance confirmation

  • 5 Time Deposit - Balance confirmation

  • 6 Credit Card - Balance confirmation

  • 1 Internal funds transfer

  • 2 Credit card payment

  • 3 3rd party funds transfer within Citi accounts

  • 4 3rd party funds transfer outside Citi

  • 1 Change TPIN

  • 2 Create/reset Debit card PIN

  • 3 Create/reset Credit card PIN

  • 1 Follow the instructions

  • 1 VISA/ Mastercard - Citi $ listen to rewards balance

  • 2 M1 card - Bonus cash redemption

  • 3 SMRT card - SMRT$ redemption

Platforms Citibank Online Banking (CBOL) Mobile Banking (Show me How) Instant Banking Centers (IBC) Branches Phone Banking CitiPhone Officer ATM
EVERYDAY ACCOUNTS
Check account information
(Show me how)
Check your balance
(Show me how)
Deposit funds        
Check recent transactions
(Show me how)
Pay bills using OneBill
(via OneBill Form)
     
Subscribe for CitiAlerts for account transactions      
Transfer of funds to 3rd party
(Show me how)
Activation of ATM/Debit card  
Withdraw Cash        
STATEMENTS
View Statements / View eAdvices
(Show me how)
         
Order copy of current statement
(Show me how)
 
Order copy of previous period statement    
Switch to eStatements
(Show me how)
     
Switch to eAdvices
(Show me how)
     
CHEQUES
Order a Bank Cheque      
Order a cheque/deposit book      
CREDIT CARDS
Apply for a new credit card
(Link to Card Application)
   
Activate your card  
Check your balance
Check your payment schedule  
Perform a balance transfer  
Request for an additional cardholder        
Check application status    
 
Pay bills using OneBill (selected billers)      
Rewards Redemption      
Temporary Line Increase      
Setup direct debit
(via Direct Debit Form)
     
RATES
Obtain current market FX rates    
OTHER
Change your ATM PIN  
Change your Telephone PIN (TPIN)          
Open new Citi accounts        
Register online account
(Link to Register)
     
Retrieve user ID (for online account)
(Link to Retrieve)
     
Reset password (for online account)
(Link to Reset)
     
Telephone PIN (TPIN)

When calling Citibank, you will be required to enter your NRIC, card number or customer number as identification. To perform self-service banking, you will need to enter your Telephone PIN.

You can change your Telephone PIN via our self-service banking. If you do not have a Telephone PIN, speak to our Customer Service Officer to request for a TPIN.

Your Telephone PIN should be kept private and secure to ensure that your account information is protected.

One-Time PIN (OTP)

The One Time PIN is a unique single use PIN which can be generated through the Citibank Online Banking or Mobile App or sent as an SMS to your mobile phone.

You will need to enter this anytime you want to perform an online transaction or when performing self-service banking.

One Time PIN provides a stronger, smarter method for authenticating your online transactions so you can have a peace of mind when banking online.

Using CitiPhone Banking

Getting started is easy and simple. All you need to gain access to self-service phone banking is:

  • Your NRIC, 15 or 16 digit card number or 10 digit customer number
  • Your Telephone PIN (TPIN)
  • Your One Time PIN (OTP) which will be sent to you via your registered mobile number

For specific enquiries, please refer to the contact numbers below:

Toll-Free Number
Destination Toll-Free Number
USA 1877 228 5936
Australia 1800 141 073
Malaysia 1800 80 1052
United Kingdom 0800 169 9193
Hong Kong 800 90 0181

*available only from phones with IDD facility.

Call Us
Product Number Hours
Main 6225 5225 24/7
Ultima 6225 5222 24/7
Citi Prestige 6337 2484 24/7
Platinum Visa 6238 7777 24/7
Citi Premier Miles 6225 2727 24/7
Private Label Card Esso Mobil 6238 8383 24/7
Citibusiness 6238 8833 24/7
Gold Concierge 6225 5555 24/7
CitiGold 6225 5226 24/7
Citigold Select 6388 3388 24/7
International Personal Banking Main 6224 5757 24/7
International Personal Banking Citigold 6323 3200 24/7
International Personal Banking Citigold Select 6732 2288 24/7
Internet Support 6338 2228 24/7
Card activation 6334 2484 24/7
Credit card application 6363 6666 24/7
Loan application 6238 8888 24/7
Home loan 6238 8838 24/7

Email Us

Secured Message

Send us a Secured Email:

- Login to Citibank Online with your Username and Password.

- Go to My Mailbox section, located at the top right of your account summary page

- Key in your One-Time PIN (OTP) when prompted.

- Select the type of query, compose and send us your message.

Our customer service officers will reply to your query via Secured Message or call you within 72 hours to answer your query/complete your instruction.

Online Enquiry and Feedback Submit your enquiry or feedback by filling this form.