CONTACT US

Banking.

Call us. Can we help?

Banking. Call us. Can we help?

Access a wealth of banking functions at a touch of a button. Call our 24-Hour CitiPhone self-service banking at (65)6225 5225 to pay your bills, redeem rewards, check your account balance and more.

Call From Singapore

Follow the steps below to access the transactions you require:

Enjoy fast and easy access to all your banking needs now.

  • Dial 6225 5225
  • For Citibank Customer
  • Enter NRIC or ATM or Credit Card No.  +  #
  • Press

    1  Account Info, Online Authorization Code

    2  Fund Transfer, Bill Payment, Overseas Usage Activation

    3  Temporary Limit Increase, PIN Change

    4  Application Status, Rates, Citibank Addresses

    5  Balance Transfer, Rewards & other services

    6  Report a Lost Card

    0  Speak to a CitiPhone Officer

    *  Repeat Message

Call From Overseas

Phone Home Numbers

You're just a phone call away from help.

No matter where you are, we'll do our best to help. Print a copy of this page now and remember to bring it along when you travel.

Destination Toll-Free Number
Australia 1800 141 073
Belgium 0800 77 565
Brunei 800 065
Chile 123 0020 9003
China 10800 650 0102
Canada 1877 432 8161
Finland 08001 165 12
France 0800 91 5921
Germany 0800 180 2351
Guam 1877 703 7112
Hong Kong 800 90 0181
Hungary 06 800 14052
India* 000 6517
Indonesia 001 803 65 7494
Italy 800 87 7028
Ireland 1800 556 591
Israel 180 945 2513
Japan 00531 65 0022
Luxembourg 8002 9372
Malaysia 1800 80 1052
Netherland 0800 023 2068
New Zealand 0800 44 3197
Norway 800 13 223
Pakistan 00800 11065
Philippines 1800 1651 0581
South Korea 00308 65 11334
Sweden 020 796 112
Switzerland 0800 83 4736
Taiwan 00801 65 1455
Thailand 001 800 65 6322
Turkey 0090 216 524 7474
UAE 800 065 0535
UK 0800 169 9193
USA 1877 228 5936

*available only from phones with IDD facility.

For Brunei, India and Pakistan, please follow these steps:

  • Dial the SingaporeDIRECT toll-free number of the country you are in (eg. 800 065 for Brunei).
  • At the voice prompt, press "2" for International Toll-Free Service.
  • Enter our 24-Hour CitiPhone Banking number (6225 5225).
  • Your call will be connected.
Email

Send us a Secured Email:

  • Login to Citibank Online with your Username and Password.
  • Go to My Mailbox section, located at the top right of your account summary page
  • Key in your One-Time PIN (OTP) when prompted.
  • Select the type of query, compose and send us your message.

Our customer service officers will reply to your query via Secured Message or call you within 72 hours to answer your query/complete your instruction.

Submit Form

Submit your enquiry or feedback by filling this form.

Note:

Please do not send your account related instructions or queries via this link.

We will not act on / respond to such instructions/queries sent via this link. For your protection, please log in to Citibank Online to send us your SECURE message via My Home Inbox or call our 24-Hour CitiPhone Banking at (65) 6225 5225.