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The new Citibank FAST (Fast And Secure Transfers) service lets you transfer funds to another account or pull funds to pay your accounts, 24/7, anywhere in Singapore, almost instantly.
What's more, we're extending this service for free. Simply log in to Citibank Online or Citi Mobile* (download our app in iTunes store or Google Play) to enjoy the convenience and speed of FAST.
*Addition of new payees is currently not supported on Citi Mobile.
Payment to Citibank Credit Card and Citibank Ready Credit via FAST
IMPORTANT : With effect from 26th July 2015, Citibank Credit Card and Citibank Ready Credit accounts are now eligible to receive FAST payment from other banks. You can now access your other bank's banking platform to initiate an instant FAST payment to your Citibank Credit Card / Ready Credit bills. Save the hassle of mailing cheques or queueing to pay your bills.
Outbound Funds Transfers via FAST
All it takes is a few clicks to initiate a FAST funds transfer to or from any of your personal Citibank Checking and Savings accounts to pay or transfer funds to anyone.
Citibank Online Inbound Funds Transfer via FAST
You can now get more of your banking done in one secure place. From April 2015, you will also be able to pull funds from your other bank accounts into your Citibank Savings/Checking account on Citibank Online. Without the hassle of having to login to other banks' websites to initiate a funds transfer, pay your bills and manage all your payments on only one banking platform.
- Login to Citibank Online
- Select "Make a transfer"
- Select your Citibank Savings/Checking account as the destination account.
- Select your external bank account (drawee) as the sending account*
- Select FAST option.
1. Add Payee
Before you can perform a Payment and Transfer for the first time, you will need to add a Payee.
- Select 'Payments and Transfers' on your top navigation.
- Key in the One-Time PIN1 (OTP) from your Online Security Device(OSD) or via SMS.
- Select a Payee Type and enter the relevant details.
- Authorize your transaction and follow the on-screen instructions to proceed.
- For adding Billing Organisation payees, you will need to authorize the payee setup with an Online Authorization Code (OAC).
- OAC can be sent via an SMS or a mailer. Alternatively, you can retrieve your OAC by calling our 24-Hour CitiPhone Banking with your Telephone-PIN (T-PIN).
2. Fund Transfer using GIRO/ MEPS/FAST
FAST (Fast And Secure Transfers) is a mode of domestic funds transfer service that allows customers to pay anyone in Singapore, almost instantly. Start using this service by selecting the "Transfer via FAST" option when making a transfer to existing GIRO/MEPS/FAST payees on Citibank Online.
MEPS refer to a mode of transfer through the Monetary Authority of Singapore Electronic Payment System that allows you to transfer funds from your Citibank account to other banks account within Singapore on the same day, simply at a nominal charge of S$5.
You may also consider transferring your funds using GIRO which will take about 2 to 3 working days to be effected with no charges involved.
3. Perform Bill Payments
Paying bills can be hassle-free. With over 120 billing organisations available, you can now pay your utilities bills, telecommunication bills, taxes and memberships fees easily via Citibank Online. That's not all, you can also use your Citibank Credit Card to pay over 100 selected billing organisations.
4. Set up Citibank SMS Pay
Citibank SMS Pay - A secure & convenient way to pay your bills anytime, anywhere with just an SMS. Beat the queue and pay your Citibank Credit Card / Ready Credit bills using your non-Citibank account simply by sending an SMS. Find out more here.
5. Remittances / Telegraphic Transfers
Transfer your funds to Banks overseas at a low cost flat fee and no commissions, exclusively on Citibank Online & Citi Mobile. What's more, you will be able to view competitive foreign exchange rates online before confirming a transaction.
6. Performing a Citibank Global Transfer (CGT)
Citibank Global Transfers is an online funds transfer service that allows you to transfer funds from your Citibank Checking, Savings or Ready Credit account to another Citibank account abroad instantly via Citibank Online.
7. Electronic Payment of Shares
Electronic Payment of Shares (EPS) is a convenient way of paying for your share purchases and receiving payment from the sale of your shares via Citibank Online.
- Online cheques can only be sent to a payee in Singapore. There is no service fee incurred for issuing an online cheque. Once the cheque is issued, your account will be immediately debited for the cheque amount. If you would like to cancel the cheque, you will need to inform Citibank to cancel the cheque.
- MEPS Instructions received after 5pm will be processed and effected on the next business day.
- Payments to billing organisations using a Citibank Credit Card as source of funds will not earn any rewards and/or rebates under any Citibank rewards or loyalty programme.
- This is applicable only for selected billing organizations.
- This is only applicable for participating countries with Citibank Global Transfer.
8. Payment by Online Cheques
Forget about writing a physical cheque, now you can do it virtually. Login to Citibank Online and provide us with the name of your payee and their address and we will issue and mail the cheque on your behalf.
1 PIN refers to Personal Identification Number.
Payments and Transfers
|Description||Daily Transaction Limit||Speed|
|Transfers within Singapore|
|Transfer to other's Citibank Accounts||S$ 100,000||Instant|
|Transfer funds to other Bank's Accounts||S$ 100,000||Transfer via FAST
Almost instantly, within minutes
Transfer via MEPS
Instructions received before 5pm on a business day will be effected on the same day.
(Instructions after 5pm or on a non-business day will be effected the next business day.)
Transfer via GIRO 2 to 3 business days
|Payment by Cheque / Bill Payment||S$ 100,000||As some payments are sent via cheque, payments will take effect within 5-7 working days.|
|Transfer outside Singapore|
|Citibank Global Transfer||S$ 65,000^||Instant|
|^Depending on the rules and regulations of the country where the account is located, a lower limit may apply.|
|Telegraphic Transfer||S$ 250,000||3 working days|
Incoming funds transfer
To receive funds from an overseas party, please provide the following details in addition to your name and account number to the remitting party:
Name of Beneficiary Bank: Citibank Singapore Limited
SWIFT address: CITISGSGGCB
To receive funds from an overseas party in a currency other than Singapore dollars, please provide the corresponding bank SWIFT address in addition to the details above to the remitting party.
List of corresponding bank SWIFT addresses (depending on the currency):
|SWIFT Address||Corresponding Bank||Currency|
List of Citibank Global Transfer (CGT) participating countries
|Poland||Thailand||United Arab Emirates|
|Hong Kong||United States||Malaysia|
Click on to expand and on to minimise the details.
FAST funds transfers FAQsWhich accounts are eligible for FAST funds transfers?
FAST funds transfers can be made to and from these accounts :
- S$ Savings Account
- S$ Money Market Account
- S$ Basic Banking Account
- S$ Checking Account
- S$ Maxisave Account
- S$ Maxisave Sweep Account
- S$ InterestPlus Savings Account
- S$ Tap & Save Account
- S$ Step-Up Interest Account
- Citibank Ready Credit accounts (incoming only)
- Citibank Credit Card accounts (incoming only)
- CitiBusiness accounts (incoming only)
- Citibank Commerical Cards (incoming only)
FAST funds transfers cannot be made to and from:
- USD International Card accounts
- All loan and credit line accounts
- Citibank Ready Credit accounts (outgoing)
- Citibank Credit Card accounts (outgoing)
- Corporate and CitiBusiness accounts (outgoing)
|Participating Banks||Transaction Limits|
Per Transaction Limit
Daily Transaction Limit
FAST funds transfers lets you transfer or pull funds almost instantly among participating banks in Singapore.
|Local interbank transfers|
|Speed||2-3 business days||Within same business day||Within minutes|
|Daily Transaction Limit||S$ 100,000|
|Per Transaction Limit|| Minimum Amount: S$1
Maximum Amount: Daily limit applies
|Minimum Amount: S$1
Maximum Amount: S$50,000
- Login to Citibank Online
- Select "Payments & Transfers"
- Manage Payee list
- Add a payee under the GIRO/MEPS/FAST option with your payee details:
- Bank BIC code
- Account number
- Activate your payee by entering the One time PIN shown on your Online Security Device*
*OSD required for adding new payees, regardless of the transaction amount
- "Make a payment & transfer" by selecting "Transfer via FAST" option
No, you can use the same GIRO/MEPS payee to do a FAST transfer.
Citi Mobile does not support this feature. Please login to Citibank Online to add a payee.
Yes, FAST funds transfer is available anytime, 24/7, even on Sundays and Public Holidays, at your convenience.
Note: In rare cases, we may need to contact you if more information is required to process your transaction.
Yes, you will receive Citi Alerts via email or SMS when you subscribe for the service on Citibank Online to receive Citi Alerts via email or SMS.
Inform us immediately via Citibank Online so we can attempt to help you recover the funds to the best of our ability.
- Click on 'Messages'
- 'Compose mail' to send us details of your transaction and request to recover your funds
Note that transferred funds are recoverable only at the discretion of the recipient bank and subject to the consent of the recipient. As such, please take utmost care in ensuring accuracy of recipient and recipient bank details inserted, before performing your transfer.
Citibank does not have this FAST feature at this point in time. You can still continue to pay your bills by selecting "Billing organisation" as your payee.*
*It may take up to 7 days to complete.
Future dated or recurring options are available on Citibank Online, but will be executed as GIRO transfers. Your account will be debited one day prior to the selected date, and funds will be sent out on the actual day.
FAST can only be used for SGD funds transfers between bank accounts of participating banks in Singapore. For overseas transfers, opt for Telegraphic or Citi Global Transfers instead.
You can utilise other modes of transfers such as MEPS to transfer funds from your Citibank account to another bank account within Singapore on the same day, at a nominal charge of S$5 via Citibank Online.
*For MEPS performed after 5PM on a business day, the funds will be transferred on the following business day.
For FAST transfers done on a Sunday, the transaction date will appear as Monday in your statement.
For FAST transfers done on a Public Holiday, the transaction date will appear as the next working day in your statement.
Other FAQsCan I pay for bills with my credit card?
Yes, you can debit your Citibank Credit Card to make a bill payment to selected billing organisations. Under "Payments & Transfers" select "Billing organization" as your payee.
Citibank Global Transfer (CGT)
For transfers to Citi accounts overseas up to S$ 65,000 select "Citibank Global Transfer" as your Payee Type in Citibank Online. Just ensure that the account details of the international account recipient is on your payee list and has been activated with an Online Authorisation Code (OAC).
For transfers out of Singapore or in a different currency within Singapore to other bank accounts,select "Telegraphic Transfer" as your Payee Type. You can transfer up to a daily limit of S$ 250,000 for Telegraphic Transfer via Citibank Online. To request for transfers above S$ 250,000, please send us a secured message via 'My Mailbox' service using the following format:
Currency and Amount to be remitted:
Payee Account Number:
FX contract reference #: (If Applicable)
Yes, you may select 'Manage Payments & Transactions' and setup a recurring payment from your Citibank Savings/Checking account to pay your Citibank Credit Card bills. Choose between making the minimum payment or full payment.
Yes, you can select the option to pay or transfer the funds today or at a future date.
Citibank Japan Ltd. ("Citibank Japan") FAQsWhy is Citibank Japan's name being changed?
Citibank Japan was sold to Sumitomo Mitsui Banking Corporation . As a result of this sale, Citibank Japan will be known as "Japan, SMBC Trust Bank Ltd." ("SMBC Trust Bank") from 1 November 2015.
Yes, you will be able to send CGTs to your payees existing as of 31 October 2015 in Citibank Japan until
31 October 2017, provided that such payees continue to hold the accounts that they currently have and their account remains active.
Yes, you will be able to add new CGT payees from SMBC Trust Bank after 1 November 2015, provided if these payees have held accounts with Citibank Japan as of 31 October 2015. Otherwise, your request to add a new payee will regretfully be rejected.
No, SMBC Trust Bank customers will not be able to send CGTs from their accounts after 1 November 2015.
1 November 2015?
No, you will not be able to send CGTs to customers who opened their accounts with SMBC Trust Bank after
1 November 2015. However, you can still transfer funds to these payees via Telegraphic Transfers.
You can send money to new SMBC Trust Bank customers through Telegraphic Transfers.
IMPORTANT NOTESIMPORTANT NOTES
For payments and transfers via Citi Mobile, the payee will first have to be added on Citibank Online. All payments and transfers are subject to the Citibank Online User Agreement. Some or all of the services (including payments and transfers) that may be accessed through Citi Mobile or Citibank Online may not be available during our scheduled maintenance times. In the event of such unavailability, you may call our 24-Hour CitiPhone Banking at 6225 5225 or visit a Citibank branch to conduct your banking transactions. Citibank exercises no control and assumes no responsibility for any delay, misconnection, variation in response times and connectivity of any Internet Service Provider (whether local or overseas) through which access to Citi Mobile and/or Citibank Online is effected. Citibank full disclaimers, terms and conditions apply to individual products and banking services.
*Please be informed that Citi Global Transfers directed to Citi Czech will cease from 19 February 2016 due to the sale/divesture of the business.